A professional shared this post in the Teleperformance community. Join this conversation on AmbitionBox with verified professionals

Teleperformance is the leading global provider of outsourced Digital Integrated Business Services.

Teleperformance

The world's largest call center operator [Teleperformance](teleperformance)  is now using AI to "neutralize" Indian accents for Western customers, marking a major shift in the BPO industry. This move highlights how AI is transforming customer interactions and reducing reliance on human agents.

🔹 AI-powered voice modulation is minimizing the need for language training.
🔹 Chatbots and virtual assistants are handling routine queries.
🔹 Automated workflows are streamlining backend operations.

What’s the way forward?
Upskilling in AI integration, analytics, and customer experience management will be crucial to staying relevant in this evolving landscape.

💡 How do you see AI reshaping the BPO industry? Share your thoughts

Job at Risk because of AI 🚨

Supporting each other through the ups and downs of work life

Day to Day Office

Sure, you have people around, flatmates, coworkers, friends....and family is just a call away. But still, it can get incredibly quiet, and sometimes the noise inside your head becomes overwhelming.

How do you cope with that?

P.S. I live with family now, so there's always some drama going on....But I’ve lived alone before, so I know what it feels like.

Also, I’m not sure if this is what loneliness feels like, or if it’s something closer to depression?

For those who live alone, how do you handle the silence?

Stay ahead of the curve with the latest career trends and insights.

News

Clocking 14-hour days might sound like the ultimate dedication, but at what cost?

This techie’s story is a harsh reminder of how overworking can damage the very things we work so hard for. The Rs 7.5 Cr promotion is impressive, but the toll it took on his personal life? Heartbreaking. His wife filed for divorce, and his success feels hollow.

Here’s why 14-hour days and 90+ hour weeks don’t work:

1️⃣Health deteriorates: Physical and mental burnout are inevitable.
2️⃣Relationships suffer: Time is the currency of love and connection.
3️⃣Long hours ≠ Better results: Productivity declines after a certain point.

Success isn’t about being the last one at your desk or working yourself to exhaustion. It’s about finding balance achieving your goals without sacrificing your well-being and loved ones.

Remember: Life doesn’t pause for promotions. Make time for what truly matters.

Techie worked 14 hours a day, got a Rs 7.5 Cr promotion, but...

Level up your career with insights, inspiration, and support from your fellow go-getters.

Career Growth

Hello,

I have been working in a paint company for the last 2 years but am not satisfied with the work profile and responsibilities. 

I'm planning for a career switch in the next 1 year to finance with zero financial knowledge and background. I heard it is high paying and job security is good.

Can anyone please suggest the paths to me. 

I just have an idea how to go for it. I'm sharing here. Since I am 26, I don't wanna take any risk, atleast any calculated risk further.

*FMVA
*Python
*Excel
*Sql
*PowerBI

I need help here. Please mention, if any other courses need to be done.

#Finance, #career switch

Not Satisfied with my current job role. Seeking Advice for a career switch to finance.

I recently signed a contract for 2 years, I'm currently having 2yrs experience in ERP implementation / Consultant and getting around 2.75 LPA. After signing a contract only they started giving training on Microsoft D365 software, where I can work on Business Central / Finance and Operations / Power BI / DevOps or any other softwares. So I can get good knowledge on various softwares, where I can grow myself and get better opportunities in the future.. 

I'm only thinking about is that contract worth ?

Contract!!

Get expert guidance and support for your career journey.

Career Advice

I am on my 4th job that I just joined a month ago 
I am 20
My first job was 6 months internship 
Second job was 2 months internship and 8 months permanent 
Third job was 6 months permanent (they turned the team into freelancers and tbh I felt the company won't last long)
Now the thing is I have been wanting a break for a long time not being able to enjoy stuff really effecting me mentally my friends go out have fun when I am stuck working not just that companies I have worked for so far made me work on Sunday, said sat will be off than switched up later I also want to learn more stuff not being able to while working but I feel like the current company I am working was is paying me well (8lpa), it's a senior role and WFH if I leave another won't come by if I don't leave than how will I learn and be able to get more opportunities in future (and the biggest point is that I am feeling suicidal cause of some stuff in my life) not sure what to do plz help 😥