Concentrix Corporation Senior Customer Service Representative Interview Questions, Process, and Tips

Its basically math and english

Q1. Introduction of the candidate
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Q2. Experience of the candidate
Ans. 
I have over 5 years of experience in customer service, including handling escalated issues and managing a team.
• Managed a team of customer service representatives to ensure high levels of customer satisfaction

• Resolved escalated customer issues in a timely and efficient manner

• Implemented new customer service strategies to improve overall customer experience

• Trained new customer service representatives on company policies
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Q1. Client round happend
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Q1. Basic CV related questions
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Q2. Drive through your CV
Ans. 
Experienced customer service professional with a proven track record in enhancing customer satisfaction and resolving issues efficiently.
• Over 5 years of experience in customer service roles, including managing a team of 10 representatives.

• Successfully implemented a new ticketing system that reduced response time by 30%.

• Trained new hires on customer service best practices, improving team performance metrics.

• Consistently...read more
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Q1. System generated
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Q1. Basic questions related to telecom as I was opting for telecom process
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Q1. Brief explanation about personal information and work experience
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Amcat test about English knowledge

Voice and accent test

Q1. Stability check , process knowledge
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Amcat test need to be give

Q1. About yourself and background details
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Q1. Technical question
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