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Engaged Employer

Concentrix Corporation

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3.8

based on 26.1k Reviews

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Concentrix Corporation Senior Customer Service Representative Interview Questions, Process, and Tips

Updated 18 Jul 2024

Top Concentrix Corporation Senior Customer Service Representative Interview Questions and Answers

Q1. What is bsod, Troubleshooting, No Boot,No Post issues??

View answer (1)
Q2. What is customer service?

View answer (1)
Q3. What is chat concurrency

View answer (1)

Concentrix Corporation Senior Customer Service Representative Interview Experiences

9 interviews found

Senior Customer Service Representative Interview Questions & Answers

Anonymous

posted on 18 Jul 2024

Interview experience

Average

Difficulty level

Easy

Process Duration

Less than 2 weeks

Result

Selected

I applied via Naukri.com and was interviewed in Jun 2024. There were 3 interview rounds.

Round 1 - Aptitude Test

Its basically math and english

Round 2 - HR

(2 Questions)

Q1. Introduction of the candidate

Add your answer

Q2. Experience of the candidate

Ans.

I have over 5 years of experience in customer service, including handling escalated issues and managing a team.

Managed a team of customer service representatives to ensure high levels of customer satisfaction
Resolved escalated customer issues in a timely and efficient manner
Implemented new customer service strategies to improve overall customer experience
Trained new customer service representatives on company policies

Answered by AI

Add your answer

Round 3 - One-on-one

(1 Question)

Q1. Client round happend

Add your answer

Senior Customer Service Representative Interview Questions & Answers

Anonymous

posted on 23 Aug 2022

I applied via Recruitment Consulltant and was interviewed in Feb 2022. There were 4 interview rounds.

Round 1 - HR

(1 Question)

Q1. Brief explanation about personal information and work experience

Add your answer

Round 2 - Assignment

Amcat test about English knowledge

Round 3 - Aptitude Test

Voice and accent test

Round 4 - One-on-one

(1 Question)

Q1. Stability check , process knowledge

Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Be brave and confident, make sure to revise few corporate based interview questions

Senior Customer Service Representative Interview Questions & Answers

priyanka sagar

posted on 23 Apr 2023

Interview experience

Good

Difficulty level

Moderate

Process Duration

Less than 2 weeks

Result

Selected

I applied via Recruitment Consulltant and was interviewed before Apr 2022. There were 4 interview rounds.

Round 1 - Resume Shortlist

Pro Tip by AmbitionBox:

Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.

View all tips

Round 2 - Aptitude Test

Amcat test need to be give

Round 3 - HR

(1 Question)

Q1. About yourself and background details

Add your answer

Round 4 - One-on-one

(1 Question)

Q1. Technical question

Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Just be confident

Senior Customer Service Representative Interview Questions & Answers

Samrat Rathi

posted on 16 Jan 2022

Interview Questionnaire

2 Questions

Q1. What is chat concurrency

Ans.

Chat concurrency refers to the ability of a customer service representative to handle multiple chat conversations simultaneously.

It allows representatives to be more efficient and handle more customer inquiries at once
It requires strong multitasking and communication skills
Examples include using chat software that allows for multiple chat windows to be open at once
It can improve customer satisfaction by reducing wait t

Answered by AI

Add your answer

Q2. Attend dual chat

Add your answer

Senior Customer Service Representative Interview Questions & Answers

Anonymous

posted on 23 Jan 2022

I applied via Recruitment Consulltant and was interviewed before Jan 2021. There was 1 interview round.

Round 1 - One-on-one

(2 Questions)

Q1. Asked about the how do you think customer can be helped quickly

Add your answer

Q2. Tell me a scenario from your previous job role where you help a customer

Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Amcat test then assisment then vna and ops round all were easy you can easily crack

Senior Customer Service Representative Interview Questions & Answers

Anonymous

posted on 23 Jan 2022

I applied via Recruitment Consulltant and was interviewed before Jan 2021. There was 1 interview round.

Round 1 - One-on-one

(2 Questions)

Q1. Asked about the how do you think customer can be helped quickly

Add your answer

Q2. Tell me a scenario from your previous job role where you help a customer

Ans.

Assisted a customer in resolving a billing issue

Customer was charged twice for a service
Reviewed the customer's account and identified the error
Contacted the billing department to reverse the charge
Followed up with the customer to confirm the issue was resolved

Answered by AI

Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Amcat test then assisment then vna and ops round all were easy you can easily crack

Senior Customer Service Representative Interview Questions & Answers

Anonymous

posted on 23 Jan 2021

I applied via Walk-in

Interview Questionnaire

1 Question

Q1. Previous experience, interests in customer service.

Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Stay confident with the answers.

Senior Customer Service Representative Interview Questions & Answers

Anonymous

posted on 23 Jun 2021

I applied via Naukri.com and was interviewed in Dec 2020. There were 3 interview rounds.

Interview Questionnaire

1 Question

Q1. What is bsod, Troubleshooting, No Boot,No Post issues??

Ans.

BSOD, troubleshooting, no boot, no post issues are common computer problems.

BSOD (Blue Screen of Death) is an error screen displayed on Windows systems when a fatal system error occurs.
Troubleshooting involves identifying and resolving problems with hardware or software.
No boot refers to a computer that is unable to start up properly.
No post refers to a computer that is unable to complete the Power-On Self-Test, which ...

Answered by AI

Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident

Skills evaluated in this interview

Senior Customer Service Representative Interview Questions & Answers

Anonymous

posted on 17 Mar 2020

I applied via Recruitment Consultant and was interviewed in Feb 2020. There were 5 interview rounds.

Interview Questionnaire

2 Questions

Q1. Why Concentrix ?

Add your answer

Q2. What is customer service?

Ans.

Customer service is the provision of assistance and support to customers before, during, and after a purchase.

Customer service involves addressing customer needs and concerns
It includes providing information about products or services
It also involves resolving customer complaints and issues
Good customer service can lead to customer loyalty and repeat business
Examples include answering phone calls, responding to emails,

Answered by AI

Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Be prepared for giving the grammar test in the 1st and 2nd round later people have to give typing test,online assessment then operation manager's round.
Don't be worried and write in easy words be make sure your punctuation is correct.
Don't exceed the words limit while writing essay or online assessment.

Top trending discussions

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Career Advice

caringpassionflower

currently not working

Need Advice: Job Offer in Mumbai vs. Indore – Which One to Choose?

Hi Everyone, I need some suggestions. I have two job offers: 1. Team Lead - Tele Collection (Mumbai) with a 10 LPA package 2. Relationship Manager (Indore, Fintech) with a 5.6 LPA package (which is the average for Indore) I’m originally from Indore, so I’m unsure whether to go for the higher package in Mumbai or stay in my hometown with a lower salary. Which one would you choose and why? Looking forward to your insights! Thanks!

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Interview questions from similar companies

Senior Customer Service Representative Interview Questions & Answers

Teleperformance

Anonymous

posted on 18 Sep 2024

Interview experience

Excellent

Difficulty level

Moderate

Process Duration

Less than 2 weeks

Result

Not Selected

I applied via Naukri.com and was interviewed in Aug 2024. There was 1 interview round.

Round 1 - Aptitude Test

Apptitude consists the percentage question , coding questions , grammer, Diagram

Concentrix Corporation Interview FAQs

How many rounds are there in Concentrix Corporation Senior Customer Service Representative interview?

Concentrix Corporation interview process usually has 2-3 rounds. The most common rounds in the Concentrix Corporation interview process are One-on-one Round, HR and Aptitude Test.

How to prepare for Concentrix Corporation Senior Customer Service Representative interview?

Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at Concentrix Corporation. The most common topics and skills that interviewers at Concentrix Corporation expect are International Voice Process, US Process, US Shift, customer care and customer support.

What are the top questions asked in Concentrix Corporation Senior Customer Service Representative interview?

Some of the top questions asked at the Concentrix Corporation Senior Customer Service Representative interview -

What is bsod, Troubleshooting, No Boot,No Post issue...read more
What is customer servi...read more
What is chat concurre...read more

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Concentrix Corporation Senior Customer Service Representative Salary

based on 994 salaries

₹1.4 L/yr - ₹5.5 L/yr

6% less than the average Senior Customer Service Representative Salary in India

View more details

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