Concentrix Corporation Senior Customer Service Representative Reviews
based on 183 reviews
Updated 15 Jan, 2025
Overall Rating
3.7/5
How AmbitionBox ratings work?
Category Ratings
4.0
Job Security
3.8
Company culture
3.6
Work-Life balance
3.6
Skill development
3.4
Work Satisfaction
3.2
Salary & Benefits
3.0
Promotions/Appraisal
Concentrix Corporation is rated
3.7 out of 5 stars on
AmbitionBox, based on 183 company reviews.This rating
reflects an average employee experience, indicating moderate satisfaction with
the company’s work culture, benefits, and career growth opportunities. AmbitionBox gathers authentic employee reviews and ratings, making it a trusted platform for job seekers and employees in India.
Read more
Concentrix Corporation is rated
3.7 out of 5 stars on
AmbitionBox, based on 183 company reviews.This rating
reflects an average employee experience, indicating moderate satisfaction with
the company’s work culture, benefits, and career growth opportunities. AmbitionBox gathers authentic employee reviews and ratings, making it a trusted platform for job seekers and employees in India.
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in Concentrix Corporation Senior Customer Service Representative Reviews
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183 reviews found
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Popular
Senior Customer Service Representative in
Gurgaon / Gurugram
Full Time
 ·Â
Payroll & Transactions Department
1.0
Overall Rating
1.0
Category Ratings
1.0
Promotions/Appraisal
1.0
Skill Development
1.0
Company Culture
1.0
Work Satisfaction
1.0
Salary & Benefits
1.0
Job Security
1.0
Work-Life Balance
posted on 15 Mar 2024
Likes
There's nothing to appraise about this company.
Dislikes
Ohhh lord where to start this.. here's a long list of dislikes that is never-ending.
1. Transport department (to be specific "the drivers") is pathetic, I mean they don't respect or bother about the employee. I got multiple arguments with the driver due to misbehaving with me.
2. Managers and TL's are horrible. In the span of my 1 year 6 TL's have been changed and I have a bad bad experience with the last TL. Also, in the team hurdle whenever there is a bad score for the team, the TL starts abusing the team for their poor performance and threatens that he don't give a damn if we report to HR.
3. The salary structure is horrible, they don't even give appraisals to any long term employees. Typical chindi types company who don't even take out a penny from their pocket.
4. Ladies/gentlemen if you're thinking to join this company beware of the half day leaves, this is very common once you are on the production. Even if it's your 7.9 hrs of hardwork in org. instead of 8, dude get ready to marked as a half leave/day.
5. Lots and lots of lies: in the starting they hired me stating that its a up selling job and ended up in sales job and dude they squeeze each and every blood and sweat to make a sale from you and they want your target to be met at any cost....Read More
Work Details
Work days:Â Rotational Shift
(Flexible Timings)
Senior Customer Service Representative in
Bangalore / Bengaluru
Full Time
 ·Â
Other Department
2.0
Overall Rating
2.0
Category Ratings
1.0
Promotions/Appraisal
2.0
Skill Development
2.0
Company Culture
2.0
Work Satisfaction
2.0
Salary & Benefits
1.0
Job Security
2.0
Work-Life Balance
posted on 15 Jan 2025
Likes
Nothing
Dislikes
No job security..... no expectation of promotions
Similar companies for Senior Customer Service Representative
Senior Customer Service Representative in
Gurgaon / Gurugram
Full Time
 ·Â
Operations Support Department
2.0
Overall Rating
2.0
Category Ratings
1.0
Promotions/Appraisal
2.0
Skill Development
2.0
Company Culture
2.0
Work Satisfaction
1.0
Salary & Benefits
2.0
Job Security
2.0
Work-Life Balance
posted on 01 Oct 2024
Likes
Food in the cafeteria was good.
Dislikes
There were many dislikes which is unable to write here.
Senior Customer Service Representative in
Bangalore / Bengaluru
Full Time
 ·Â
CSR & Sustainability Department
5.0
Overall Rating
5.0
Category Ratings
4.0
Promotions/Appraisal
5.0
Skill Development
5.0
Company Culture
5.0
Work Satisfaction
5.0
Salary & Benefits
5.0
Job Security
5.0
Work-Life Balance
posted on 30 Sep 2024
Likes
Job is secured
Dislikes
Work from home is not available.
Work Details
Work days:Â Rotational Shift
(Flexible Timings)
Work related travel:Â This is a desk job.
Senior Customer Service Representative in
Kolkata
Full Time
 ·Â
Customer Success Department
3.0
Overall Rating
3.0
Category Ratings
3.0
Promotions/Appraisal
3.0
Skill Development
3.0
Company Culture
2.0
Work Satisfaction
4.0
Salary & Benefits
4.0
Job Security
2.0
Work-Life Balance
posted on 03 Sep 2024
Likes
Good salary, on time salary, job security is there
Dislikes
No work life balance, bad management, bad wfm, bad transport
Work Details
Work days:Â Rotational Shift
(Flexible Timings)
Work related travel:Â This is a desk job.
Senior Customer Service Representative in
Gurgaon / Gurugram
Full Time
 ·Â
Customer Success Department
5.0
Overall Rating
5.0
Category Ratings
4.0
Promotions/Appraisal
5.0
Skill Development
5.0
Company Culture
5.0
Work Satisfaction
3.0
Salary & Benefits
5.0
Job Security
5.0
Work-Life Balance
posted on 17 Aug 2024
Likes
Safe and friendly environment with best management team
Dislikes
Low salary
Work Details
Work days:Â Rotational Shift
(Flexible Timings)
Work related travel:Â This is a desk job.
Senior Customer Service Representative in
Bangalore / Bengaluru
Full Time
 ·Â
Non Voice Department
4.0
Overall Rating
4.0
Category Ratings
2.0
Promotions/Appraisal
3.0
Skill Development
3.0
Company Culture
2.0
Work Satisfaction
2.0
Salary & Benefits
3.0
Job Security
3.0
Work-Life Balance
posted on 05 Aug 2024
Likes
Na
Dislikes
We all work for salary but every year salary is increased but ly max 500 or 1000 which is not satisfactory
Work Details
Work days:Â Rotational Shift
(Flexible Timings)
Work related travel:Â This is a desk job.
Senior Customer Service Representative in
Kolkata
Full Time
 ·Â
Customer Success Department
4.0
Overall Rating
4.0
Category Ratings
4.0
Promotions/Appraisal
4.0
Skill Development
4.0
Company Culture
4.0
Work Satisfaction
4.0
Salary & Benefits
4.0
Job Security
4.0
Work-Life Balance
posted on 03 May 2024
Likes
đź‘Ť I like my job
Dislikes
Nothing
Work Details
Work days:Â Rotational Shift
(Flexible Timings)
Work related travel:Â This is a desk job.
Senior Customer Service Representative in
Kolkata
Full Time
 ·Â
Operations Support Department
5.0
Overall Rating
5.0
Category Ratings
4.0
Promotions/Appraisal
5.0
Skill Development
5.0
Company Culture
5.0
Work Satisfaction
4.0
Salary & Benefits
5.0
Job Security
5.0
Work-Life Balance
posted on 13 Apr 2024
Likes
All the companies are you have to play accordingly
Dislikes
Nothing
Work Details
Work timings:Â Flexible Timings
Work related travel:Â This is a desk job.
Senior Customer Service Representative in
New Delhi
Full Time
 ·Â
Non Voice Department
4.0
Overall Rating
4.0
Category Ratings
3.0
Promotions/Appraisal
4.0
Skill Development
3.0
Company Culture
3.0
Work Satisfaction
3.0
Salary & Benefits
4.0
Job Security
4.0
Work-Life Balance
posted on 05 Feb 2024
Likes
You can join as a fresher and it is good opportunity for them.
Dislikes
NA
Work Details
Work days:Â Rotational Shift
(Flexible Timings)
Work related travel:Â This is a desk job.
Senior Customer Service Representative in
Gurgaon / Gurugram
Full Time
 ·Â
Non Voice Department
5.0
Overall Rating
5.0
Category Ratings
5.0
Promotions/Appraisal
5.0
Skill Development
5.0
Company Culture
5.0
Work Satisfaction
5.0
Salary & Benefits
5.0
Job Security
5.0
Work-Life Balance
posted on 05 Sep 2023
Likes
For freshers, cnx is the best place to learn how to grow in Career. The management is so helpful in every prospect.
For experienced candidates, cnx is the best place to work in every prospect.
Dislikes
I don't nothing so much to talk in dislikes. But for freshers, salary is little bit low however you learn lots of things from Concentrix and after working here you will get too much hike because of the name of Concentrix. If you join concentrix as a experienced candidate you are at the awesome place so regreat to work to join or work with Concentrix.
Work Details
Work days:Â Rotational Shift
(Flexible Timings)
Work related travel:Â This is a desk job.
Senior Customer Service Representative in
Kolkata
Full Time
 ·Â
Operations Department
5.0
Overall Rating
5.0
Category Ratings
5.0
Promotions/Appraisal
5.0
Skill Development
5.0
Company Culture
5.0
Work Satisfaction
5.0
Salary & Benefits
5.0
Job Security
5.0
Work-Life Balance
posted on 29 Feb 2024
Likes
Good
Dislikes
No dislikes. The organisation is great
Work Details
Work days:Â Rotational Shift
(Flexible Timings)
Work related travel:Â This is a desk job.
Senior Customer Service Representative in
New Delhi
Full Time
 ·Â
Customer Success Department
5.0
Overall Rating
5.0
Category Ratings
4.0
Promotions/Appraisal
4.0
Skill Development
4.0
Company Culture
4.0
Work Satisfaction
3.0
Salary & Benefits
5.0
Job Security
4.0
Work-Life Balance
posted on 15 Oct 2023
Likes
Company environment is good however shift hour is too long.
Dislikes
There is nothing to dislike.
Work Details
Work days:Â Rotational Shift
(Flexible Timings)
Work related travel:Â This job involves
Travel Within City.
People also ask about Concentrix Corporation's Senior Customer Service Representatives
Is Concentrix Corporation a good place to work for Senior Customer Service Representatives?
The experience of working at any company can vary based on factors like team, manager, role, company policy etc. However, with an overall rating of 3.7 out of 5 from over 183 employee reviews, it's clear that most senior customer service representatives have an average experience working at Concentrix Corporation. Job Security holds the highest rating at 4.0, while career growth is rated the lowest amongst all factors at 3.0. Read reviews about job security and career growth on AmbitionBox.
Does Concentrix Corporation pay their Senior Customer Service Representatives well?
According to AmbitionBox reviews, Concentrix Corporation senior customer service representatives rate their salary and benefits at 3.2 out of 5, based on 183 reviews. The rating reflects an average level of satisfaction among employees regarding compensation and benefits, indicating that while employees find the compensation and benefits acceptable, there is room for improvement in these areas. You can know more about Concentrix Corporation's senior customer service representatives salaries here and to read reviews specifically about salary and benefits at Concentrix Corporation for senior customer service representatives, click here.
How is the work culture at Concentrix Corporation for Senior Customer Service Representatives?
Work culture at Concentrix Corporation for senior customer service representatives is rated 3.8 out of 5 by 183 employees on AmbitionBox, indicating an average environment. Work culture encompasses aspects like collaboration, support, and overall employee satisfaction. The rating reflects that while some aspects of the work culture are satisfactory, there is room for improvement in certain areas. To read reviews specifically about work culture at Concentrix Corporation for senior customer service representatives, click here.
How is the job security at Concentrix Corporation for Senior Customer Service Representatives?
Based on 183 reviews on AmbitionBox, Concentrix Corporation's senior customer service representatives rate job security at 4.0 out of 5. This high rating reflects strong employee confidence in the stability and security of their roles at Concentrix Corporation, indicating that most employees feel secure in their positions and trust the company to provide a reliable work environment. To read reviews about job security at Concentrix Corporation for senior customer service representatives, click here.
Is work from home available to Senior Customer Service Representatives at Concentrix Corporation?
According to AmbitionBox, 9% of Concentrix Corporation's senior customer service representatives work from home permanently, 73% work from the office, and 18% follow a hybrid model, based on 11 reviews in the last 6 months. This indicates an inclination for in-office work arrangements with fewer remote options. To read reviews specifically about work-life balance at Concentrix Corporation for senior customer service representatives, click here.
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