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Concentrix Corporation

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3.8

based on 25k Reviews

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Concentrix Corporation Senior Customer Service Representative Pune Reviews

based on 17 reviews

Updated 4 Feb, 2024

Overall Rating

3.9/5

How AmbitionBox ratings work?

Category Ratings

4.3

Job Security

4.2

Company culture

4.1

Skill development

3.9

Promotions/Appraisal

3.8

Salary & Benefits

3.8

Work-Life balance

3.6

Work Satisfaction

Concentrix Corporation is rated 3.9 out of 5 stars on AmbitionBox, based on 17 company reviews.This rating reflects an average employee experience, indicating moderate satisfaction with the company’s work culture, benefits, and career growth opportunities. AmbitionBox gathers authentic employee reviews and ratings, making it a trusted platform for job seekers and employees in India.

Top Mentions in Concentrix Corporation Senior Customer Service Representative Pune Reviews

We strive to keep our reviews 100% genuine. Employers cannot manipulate reviews.

17 reviews found

Sort by: Popular

Senior Customer Service Representative in Pune

Full Time

Voice \/ Blended Department

4.0

Overall Rating

4.0

Category Ratings

5.0

Promotions/Appraisal

4.0

Skill Development

5.0

Company Culture

4.0

Work Satisfaction

4.0

Salary & Benefits

5.0

Job Security

4.0

Work-Life Balance

posted on 12 Jan 2024

Likes

Work environment and job security.

Dislikes

Work timings

Senior Customer Service Representative in Pune

Full Time

Voice / Blended Department

4.0

Overall Rating

4.0

Category Ratings

3.0

Promotions/Appraisal

4.0

Skill Development

4.0

Company Culture

4.0

Work Satisfaction

5.0

Salary & Benefits

4.0

Job Security

4.0

Work-Life Balance

posted on 05 Jun 2022

Likes

Great incentives

Dislikes

One way cab facility

Work Details

My work life is going great with work from home facility from last 2 years.

Work days: Rotational Shift (Flexible Timings)

Work related travel: This is a desk job.

What people are saying about Concentrix Corporation

View All

a senior manager

Want to switch to MNC...need help

Hi, need help.currently I am employed with Axis Bank. I am an ex Citibanker. I am not liking the axis Bank culture at all..kindly advise how to switch from a bank to MNC companies...I don't have contacts and want to make my career in MNC company. Current package is 14.4 additionally bonus and all contributes to overall package to 17.3. Can anybody help me getting a job in company like Genpact, concentrix etc.

Got a question about Concentrix Corporation?

Ask anonymously on communities.

Senior Customer Service Representative in Pune

Voice / Blended Department

2.0

Overall Rating

2.0

Category Ratings

3.0

Promotions/Appraisal

3.0

Skill Development

4.0

Company Culture

2.0

Work Satisfaction

3.0

Salary & Benefits

5.0

Job Security

3.0

Work-Life Balance

posted on 16 Feb 2022

Likes

Only working hours

Dislikes

Management is not good , they have proper team to handle agents. WFM is worst, there is no L2 team. If customer ask for manager or supervisor they don't have. Worst process I had ever seen.

Work Details

Work timings: Strict Timings

Work related travel: This job involves Travel Within City.

Top Concentrix Corporation Senior Customer Service Representative Interview Questions

asked in Senior Customer Service Representative interview

Q1. What is bsod, Troubleshooting, No Boot,No Post issues??

View answer (1)

asked in Senior Customer Service Representative interview

Q2. What is customer service?

View answer (1)

asked in Senior Customer Service Representative interview

Q3. What is chat concurrency

View answer (1)

asked in Senior Customer Service Representative interview

Q4. experience of the candidate

View answer (1)

Senior Customer Service Representative in Pune

Airline Services Department

5.0

Overall Rating

5.0

Category Ratings

3.0

Promotions/Appraisal

5.0

Skill Development

5.0

Company Culture

5.0

Work Satisfaction

5.0

Salary & Benefits

3.0

Job Security

5.0

Work-Life Balance

posted on 15 Feb 2022

Likes

Everything was excellent and work was very nice my overall experience was very good , good team work and amazing management!

Dislikes

Work Details

The job is quite interesting! I struggled a aloy in the beginning! I learnt everything on the job work was so amazing

Work days: Monday to Saturday (Strict Timings)

Work related travel: This is a desk job.

Senior Customer Service Representative in Pune

Operations Department

1.0

Overall Rating

1.0

Category Ratings

2.0

Promotions/Appraisal

3.0

Skill Development

1.0

Company Culture

1.0

Work Satisfaction

2.0

Salary & Benefits

1.0

Job Security

1.0

Work-Life Balance

posted on 22 Sep 2021

Likes

Trainers are well supportive

Dislikes

The management is worst, no worklife balance also it was my worst decision ever to join Concentrix 😑

Work Details

Pretty much messed

Work days: Rotational Shift (Flexible Timings)

Work related travel: This is a desk job.

Senior Customer Service Representative in Pune

Corporate Training Department

4.0

Overall Rating

4.0

Category Ratings

4.0

Promotions/Appraisal

5.0

Skill Development

4.0

Company Culture

4.0

Work Satisfaction

3.0

Salary & Benefits

5.0

Job Security

4.0

Work-Life Balance

posted on 28 Oct 2021

Likes

They conduct briefings on a daily basis so associates are thoroughly up to date with any new updates or amendments They have a good set of leave policies

Dislikes

Well the management is not quite up to the mark

Senior Customer Service Representative in Pune

Back Office Department

4.0

Overall Rating

4.0

Category Ratings

4.0

Promotions/Appraisal

4.0

Skill Development

4.0

Company Culture

4.0

Work Satisfaction

4.0

Salary & Benefits

4.0

Job Security

4.0

Work-Life Balance

posted on 27 Nov 2021

Likes

Good environment

Dislikes

Transportation.

Work Details

Good

Work days: Rotational Shift (Flexible Timings)

Work related travel: This is a desk job.

You are reading trusted reviews. Keep reading to find out more about Concentrix Corporation.

Senior Customer Service Representative in Pune

Customer Support Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Promotions/Appraisal

5.0

Skill Development

4.0

Company Culture

4.0

Work Satisfaction

5.0

Salary & Benefits

4.0

Job Security

5.0

Work-Life Balance

posted on 19 Apr 2022

Likes

Management and the way my Manager was handling the team......

Work Details

Work days: Rotational Shift (Flexible Timings)

Work related travel: This is a desk job.

Discover interview dos and don'ts from real experiences

Senior Customer Service Representative in Pune

Corporate Training Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Promotions/Appraisal

5.0

Skill Development

5.0

Company Culture

4.0

Work Satisfaction

4.0

Salary & Benefits

5.0

Job Security

5.0

Work-Life Balance

posted on 06 May 2021

Likes

Great work place to be part of.

Dislikes

There could be some more employees appreciation programs.

Work Details

Work days: Monday to Friday (Flexible Timings)

Senior Customer Service Representative in Pune

Amazon Process Department

4.0

Overall Rating

4.0

Category Ratings

3.0

Promotions/Appraisal

3.0

Skill Development

5.0

Company Culture

2.0

Work Satisfaction

2.0

Salary & Benefits

5.0

Job Security

3.0

Work-Life Balance

posted on 26 Feb 2022

Likes

It was a pressures job.

Dislikes

Here is no further opportunities.

Work Details

Work days: Rotational Shift (Flexible Timings)

Senior Customer Service Representative in Pune

Technical Support Department

3.0

Overall Rating

3.0

Category Ratings

2.0

Promotions/Appraisal

2.0

Skill Development

2.0

Company Culture

1.0

Work Satisfaction

2.0

Salary & Benefits

2.0

Job Security

2.0

Work-Life Balance

posted on 14 May 2022

Likes

I like the work that I was doing in the company.

Dislikes

The management was not good. Many things which are against the rules like working 7 days Or making one person doing multiple job. Etc

Work Details

Everything was just about work no life.

Work days: Rotational Shift (Flexible Timings)

Work related travel: This is a desk job.

Senior Customer Service Representative in Pune

Customer care executive Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Promotions/Appraisal

5.0

Skill Development

5.0

Company Culture

4.0

Work Satisfaction

4.0

Salary & Benefits

5.0

Job Security

3.0

Work-Life Balance

posted on 15 Jan 2021

Likes

GooD

Dislikes

Peoples

Senior Customer Service Representative in Pune

Life Skills / ECA Teacher Department

5.0

Overall Rating

5.0

Category Ratings

4.0

Promotions/Appraisal

5.0

Skill Development

4.0

Company Culture

4.0

Work Satisfaction

4.0

Salary & Benefits

5.0

Job Security

5.0

Work-Life Balance

posted on 30 Dec 2019

Likes

I like work environment and work-like balance in this company.

Dislikes

Compensation is decent, but growth is slow.

Work Details

Overall work experience is very good in this company.

Work days: Rotational Shift (Strict Timings)

Work related travel: This is a desk job.

Senior Customer Service Representative in Pune

Customer support Department

3.0

Overall Rating

3.0

Category Ratings

4.0

Promotions/Appraisal

4.0

Skill Development

3.0

Company Culture

3.0

Work Satisfaction

2.0

Salary & Benefits

4.0

Job Security

2.0

Work-Life Balance

posted on 30 Dec 2019

Likes

It's growth opportunities.

Dislikes

There's only one way transport. Work life balance is poor. Shifts are irregular. Work pressure is high. Break schedule is uncomfortable.

Work Details

Work days: Rotational Shift (Strict Timings)

Work related travel: This is a desk job.

Senior Customer Service Representative in Pune

Operations Support Department

4.0

Overall Rating

4.0

Category Ratings

5.0

Promotions/Appraisal

5.0

Skill Development

5.0

Company Culture

4.0

Work Satisfaction

3.0

Salary & Benefits

5.0

Job Security

4.0

Work-Life Balance

posted on 09 Sep 2018

Likes

I have learnt a lot in concentrix and happy to continue working.

Dislikes

Nothing

Work Details

Work days: Monday to Friday (Flexible Timings)

Work related travel: This is a desk job.

Senior Customer Service Representative in Pune

Full Time

Operations Support Department

4.0

posted on 04 Feb 2024

Overall Rating

Senior Customer Service Representative in Pune

Full Time

Customer Success Department

4.0

posted on 30 Dec 2023

Overall Rating

More about working at Concentrix Corporation

#4 Best Mega Company - 2021

HQ - Fremont, California, United States (USA)
BPO
50k-1 Lakh Employees (India)
Public
Non-Profit
Recruitment
Software Product

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By reading the reviews on this page, you agree that they are (often anonymous) personal opinions and views of reviewers/users of AmbitionBox, which may be biased, and for this, AmbitionBox has no liability. If you believe that a review is inappropriate, please click on "Report" (shown as a flag) present below each review and our moderation team will look into it as soon as possible.

AmbitionBox has 17 Concentrix Corporation reviews submitted by Concentrix Corporation employees. Read reviews on salaries, working hours, work culture, office environment, and more to know if Concentrix Corporation is the right company for you. ... 73% of employees reported the working days at Concentrix Corporation as Rotational Shift. 67% employees reported the work timings at Concentrix Corporation as Flexible timing. Read more