Concentrix Corporation Senior Customer Service Representative Reviews
based on 181 reviews
Updated 20 Dec, 2024
Overall Rating
3.7/5
How AmbitionBox ratings work?
Category Ratings
4.0
Job Security
3.8
Company culture
3.6
Work-Life balance
3.6
Skill development
3.4
Work Satisfaction
3.2
Salary & Benefits
3.0
Promotions/Appraisal
Concentrix Corporation is rated
3.7 out of 5 stars on
AmbitionBox, based on 181 company reviews.This rating
reflects an average employee experience, indicating moderate satisfaction with
the company’s work culture, benefits, and career growth opportunities. AmbitionBox gathers authentic employee reviews and ratings, making it a trusted platform for job seekers and employees in India.
Read more
Concentrix Corporation is rated
3.7 out of 5 stars on
AmbitionBox, based on 181 company reviews.This rating
reflects an average employee experience, indicating moderate satisfaction with
the company’s work culture, benefits, and career growth opportunities. AmbitionBox gathers authentic employee reviews and ratings, making it a trusted platform for job seekers and employees in India.
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in Concentrix Corporation Senior Customer Service Representative Reviews
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181 reviews found
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Popular
Senior Customer Service Representative in
Pune
Operations Department
1.0
Overall Rating
1.0
Category Ratings
2.0
Promotions/Appraisal
3.0
Skill Development
1.0
Company Culture
1.0
Work Satisfaction
2.0
Salary & Benefits
1.0
Job Security
1.0
Work-Life Balance
posted on 22 Sep 2021
Likes
Trainers are well supportive
Dislikes
The management is worst, no worklife balance also it was my worst decision ever to join Concentrix 😑
Work Details
Pretty much messed
Work days: Rotational Shift
(Flexible Timings)
Work related travel:This is a desk job.
Senior Customer Service Representative (working remotely)
Operations Department
5.0
Overall Rating
5.0
Category Ratings
3.0
Promotions/Appraisal
3.0
Skill Development
5.0
Company Culture
4.0
Work Satisfaction
3.0
Salary & Benefits
5.0
Job Security
3.0
Work-Life Balance
posted on 13 Sep 2022
Likes
Job security. Work from home facility
Dislikes
Less increment.
Worst management.
Work Details
Work days: Monday to Saturday
(Flexible Timings)
Work related travel:This is a desk job.
What people are saying about Concentrix Corporation
They conduct briefings on a daily basis so associates are thoroughly up to date with any new updates or amendments
They have a good set of leave policies
Dislikes
Well the management is not quite up to the mark
Top Concentrix Corporation Senior Customer Service Representative Interview Questions
Senior Customer Service Representative in
Visakhapatnam
Information Technology Department
5.0
Overall Rating
5.0
Category Ratings
4.0
Promotions/Appraisal
5.0
Skill Development
5.0
Company Culture
5.0
Work Satisfaction
4.0
Salary & Benefits
5.0
Job Security
5.0
Work-Life Balance
posted on 09 Apr 2022
Likes
The working culture in it is best suitable for fresh grads who are new to Job fields it stands as an example to define career growth. Stressless environment & professional environment
Work Details
Work days: Rotational Shift
(Flexible Timings)
Work related travel:This is a desk job.
Senior Customer Service Representative in
Bangalore / Bengaluru
Operations Support Department
3.0
Overall Rating
3.0
Category Ratings
1.0
Promotions/Appraisal
3.0
Skill Development
1.0
Company Culture
2.0
Work Satisfaction
2.0
Salary & Benefits
4.0
Job Security
1.0
Work-Life Balance
posted on 08 Nov 2021
Likes
A company that never ever give growth and opportunities to hard working individuals and with stupid lowclass manager's and HRs , I've been working hard no growth was given and even my seniors who have worked their a** off for 3-4 years never get a single promotion n they get disappointed hence leave the company n they nor get pushed to growth but if your manager's right hand or left hand guy/girl ,just licking there needs then u might get promotions maybe in just 6 to 8 months...Read More
Dislikes
No growth for hard working individual have struggled lot even my seniors who worked their a** off for 3-4 yeras never get single push towards growth nor promotion ,only if your manager's right had ir left hand guy/girl licking there needs everytime then maybe you get promotions and growth ,too much politics ,worst HRs overall less salary more work and no growth opportunities just not for smart and hard working individuals...Read More
Work Details
Worst experience spoiled my mental and physical health due to shifts
Work days: Rotational Shift
(Flexible Timings)
Work related travel: This job involves
Travel Within City.
You are reading trusted reviews. Keep reading to find out more about
Concentrix Corporation.
Senior Customer Service Representative in
Gurgaon / Gurugram
Senior Customer Service Representative in
Bangalore Rural
Voice / Blended Department
4.0
Overall Rating
4.0
Category Ratings
3.0
Promotions/Appraisal
5.0
Skill Development
4.0
Company Culture
4.0
Work Satisfaction
4.0
Salary & Benefits
4.0
Job Security
3.0
Work-Life Balance
posted on 27 Sep 2021
Likes
Work environment
Dislikes
Carrier growth
Work Details
It’s quite interesting but no carrier growth
Work days: Rotational Shift
(Flexible Timings)
Work related travel:This is a desk job.
Senior Customer Service Representative in
Andheri East
SCM & Logistics Department
5.0
Overall Rating
5.0
Category Ratings
5.0
Promotions/Appraisal
5.0
Skill Development
5.0
Company Culture
5.0
Work Satisfaction
5.0
Salary & Benefits
5.0
Job Security
5.0
Work-Life Balance
posted on 29 Oct 2021
Likes
Job security is permanent and always helping nature opportunities to grow at various circumstances
Dislikes
Nothing
Senior Customer Service Representative in
Pune
Customer Support Department
5.0
Overall Rating
5.0
Category Ratings
5.0
Promotions/Appraisal
5.0
Skill Development
4.0
Company Culture
4.0
Work Satisfaction
5.0
Salary & Benefits
4.0
Job Security
5.0
Work-Life Balance
posted on 19 Apr 2022
Likes
Management and the way my Manager was handling the team......
Work Details
Work days: Rotational Shift
(Flexible Timings)
Work related travel:This is a desk job.
Senior Customer Service Representative in
Gurgaon / Gurugram
BD / Pre Sales Department
4.0
Overall Rating
4.0
Category Ratings
3.0
Promotions/Appraisal
4.0
Skill Development
3.0
Company Culture
4.0
Work Satisfaction
4.0
Salary & Benefits
5.0
Job Security
2.0
Work-Life Balance
posted on 12 Apr 2021
Likes
Job security and the compensation and benefits.
Dislikes
the workload here is extreme and also at the next level, your work-life balance will be zero.
Work Details
Amazon.co.uk is the busiest process I can assume, there is 0 avail the whole day.
Work days: Rotational Shift
(Flexible Timings)
Work related travel:This is a desk job.
Senior Customer Service Representative in
Pune
Corporate Training Department
5.0
Overall Rating
5.0
Category Ratings
5.0
Promotions/Appraisal
5.0
Skill Development
5.0
Company Culture
4.0
Work Satisfaction
4.0
Salary & Benefits
5.0
Job Security
5.0
Work-Life Balance
posted on 06 May 2021
Likes
Great work place to be part of.
Dislikes
There could be some more
employees appreciation programs.
Work Details
Work days: Monday to Friday
(Flexible Timings)
Senior Customer Service Representative in
Bangalore / Bengaluru
Technology / IT Department
1.0
Overall Rating
1.0
Category Ratings
1.0
Promotions/Appraisal
1.0
Skill Development
1.0
Company Culture
1.0
Work Satisfaction
1.0
Salary & Benefits
5.0
Job Security
1.0
Work-Life Balance
posted on 13 Apr 2021
Likes
Job security, friendly management
Dislikes
No hike..no inspiration and motivation...no bonus..it's not trying to hold back loyal employees
Work Details
Boring
Work days: Monday to Friday
(Flexible Timings)
Work related travel:This is a desk job.
Senior Customer Service Representative in
Mumbai Suburban
Non Voice Department
5.0
Overall Rating
5.0
Category Ratings
5.0
Promotions/Appraisal
5.0
Skill Development
5.0
Company Culture
5.0
Work Satisfaction
5.0
Salary & Benefits
5.0
Job Security
5.0
Work-Life Balance
posted on 03 Jun 2021
Likes
Very Good and Well known Company
Dislikes
Indeed awesome Wow moments worked with Concentrix
Work Details
Excellent
Work days: Monday to Friday
(Flexible Timings)
Work related travel: This job involves
Travel Within City.
Employee Benefits
Transportation and shift timings
Senior Customer Service Representative in
Varanasi
Customer Service Department
5.0
Overall Rating
5.0
Category Ratings
4.0
Promotions/Appraisal
4.0
Skill Development
5.0
Company Culture
4.0
Work Satisfaction
5.0
Salary & Benefits
5.0
Job Security
4.0
Work-Life Balance
posted on 09 Mar 2021
Likes
Work environment, Team leader and Manager are supportive..
Dislikes
Career growth is slow..
Work Details
I learnt a lot in this job also improved my skill and enhanced my knowledge in many aspects..
Work days: Monday to Saturday
(Strict Timings)
Work related travel:This is a desk job.
Senior Customer Service Representative in
Gudgaun
IT Support Department
5.0
Overall Rating
5.0
Category Ratings
5.0
Promotions/Appraisal
5.0
Skill Development
5.0
Company Culture
5.0
Work Satisfaction
5.0
Salary & Benefits
5.0
Job Security
5.0
Work-Life Balance
posted on 06 May 2021
Likes
its an employee centric company during pandemic they provided our one month salary even without working in office or from home so that is something which is appreciated
Dislikes
i did not like only the one thing which cafeterias food
Work Details
its been amazing i worked for 3years the management was smashing
Work days: Rotational Shift
(Flexible Timings)
Work related travel:This is a desk job.
Senior Customer Service Representative in
Gurgaon / Gurugram
Non Voice Department
5.0
Overall Rating
5.0
Category Ratings
5.0
Promotions/Appraisal
5.0
Skill Development
5.0
Company Culture
5.0
Work Satisfaction
5.0
Salary & Benefits
5.0
Job Security
5.0
Work-Life Balance
posted on 07 Jul 2021
Likes
Fab!
Senior Customer Service Representative in
Borivali to Andheri
Operational Department
4.0
Overall Rating
4.0
Category Ratings
1.0
Promotions/Appraisal
4.0
Skill Development
1.0
Company Culture
1.0
Work Satisfaction
1.0
Salary & Benefits
1.0
Job Security
2.0
Work-Life Balance
posted on 15 Sep 2022
Likes
Yes, I like this organization
Dislikes
No, salary wise not good
Work Details
Work days: Monday to Friday
(Strict Timings)
Work related travel: This job involves
Travel Within City.
Senior Customer Service Representative in
Sp infocity
Non Voice Department
5.0
Overall Rating
5.0
Category Ratings
5.0
Promotions/Appraisal
5.0
Skill Development
5.0
Company Culture
5.0
Work Satisfaction
4.0
Salary & Benefits
4.0
Job Security
4.0
Work-Life Balance
posted on 28 Sep 2022
Likes
Environment was very good the work culture
Dislikes
There are no dislikes as such
Work Details
Work days: Rotational Shift
(Flexible Timings)
Work related travel: This job involves
Travel Within City.
People also ask about Concentrix Corporation's Senior Customer Service Representatives
Is Concentrix Corporation a good place to work for Senior Customer Service Representatives?
The experience of working at any company can vary based on factors like team, manager, role, company policy etc. However, with an overall rating of 3.7 out of 5 from over 181 employee reviews, it's clear that most senior customer service representatives have an average experience working at Concentrix Corporation. Job Security holds the highest rating at 4.0, while career growth is rated the lowest amongst all factors at 3.0. Read reviews about job security and career growth on AmbitionBox.
Does Concentrix Corporation pay their Senior Customer Service Representatives well?
According to AmbitionBox reviews, Concentrix Corporation senior customer service representatives rate their salary and benefits at 3.2 out of 5, based on 181 reviews. The rating reflects an average level of satisfaction among employees regarding compensation and benefits, indicating that while employees find the compensation and benefits acceptable, there is room for improvement in these areas. You can know more about Concentrix Corporation's senior customer service representatives salaries here and to read reviews specifically about salary and benefits at Concentrix Corporation for senior customer service representatives, click here.
How is the work culture at Concentrix Corporation for Senior Customer Service Representatives?
Work culture at Concentrix Corporation for senior customer service representatives is rated 3.8 out of 5 by 181 employees on AmbitionBox, indicating an average environment. Work culture encompasses aspects like collaboration, support, and overall employee satisfaction. The rating reflects that while some aspects of the work culture are satisfactory, there is room for improvement in certain areas. To read reviews specifically about work culture at Concentrix Corporation for senior customer service representatives, click here.
How is the job security at Concentrix Corporation for Senior Customer Service Representatives?
Based on 181 reviews on AmbitionBox, Concentrix Corporation's senior customer service representatives rate job security at 4.0 out of 5. This high rating reflects strong employee confidence in the stability and security of their roles at Concentrix Corporation, indicating that most employees feel secure in their positions and trust the company to provide a reliable work environment. To read reviews about job security at Concentrix Corporation for senior customer service representatives, click here.
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