Accenture Senior Customer Service Representative Reviews

Likes

Transportation, work culture, WFH

Dislikes

Internal employees are not getting paid as per market value, like me i have not get any increment since 2 years and promotion from 2021. All preferences are giving to women and not considering mens hard work from last 3 years mostly because of diversity.

Likes

Focus on learning and upskilling opportunities Flexible work time(depending on client)

Dislikes

No clarity on appraisal/promotion Senior resource can be allotted to junior position roles just to maintain billability from the client

Work Details

Work policy: My project does not require me to go to office at all. I visit office only for training/event. So I visit office once every couple of months since last 3 years from office

Work days: Monday to Friday (Flexible Timings)

Work related travel: This is a desk job.

Likes

Accenture's innovative tech environment, inclusive culture, and commitment to professional growth make it an exciting workplace. They offer diverse projects, global reach, and the chance to make a significant impact. Sounds like a dynamic and inspiring place to be!

Dislikes

Some employees at Accenture mention challenges with work-life balance due to high workloads, salary hikes that may not match market standards for long-term staff, and slow decision-making due to bureaucratic processes.

Work Details

Work days: Monday to Friday

Work related travel: This is a desk job.

Likes

There is lots of work, and many things to learn.

Dislikes

Doing Hard and smart work will not provide carrier growth, only maintaining Yes boss and gossip can help carrier growth.

Work Details

Work days: Monday to Friday (Strict Timings)

Work related travel: This is a desk job.

Likes

no likes

Dislikes

local politics in project, team members. even if you are senior and go into new project you will be considered as fresher. in name of women equality they are promoting women only even if they do deserve that promotion and when they are giving 0% hike to all in firm so neglecting male employee's in serious manner. there is no contactwith higher project management no culture here that senior management will connect to team member, you will only contact to your team lead only. so pray that your TL is good in nature and friendly....Read More

Likes

Nothing at all. One of the worst company I hve ever worked with.

Dislikes

High politics, no job security, Mannerless and useless higher level managers and team leads, no proper trainers, favouritism towards the employees who sugarcoat the managers.

Work Details

Work days: Rotational Shift (Strict Timings)

Work related travel: This is a desk job.

Likes

I don't have any likes here

Dislikes

Heavy work, frustrated and whatever happens they will not support us. For leave and salary hike and shifts timings we cannot ask they will blame us like anything. No respect will give to us. I am working from home so they are not giving the hike and all. I am have some financial issues that's why am working here and looking for other job. They are taking advantage of me and asking everyday to extend in the shifts....Read More

Likes

Nothing at all. Wait only the washrooms!

Dislikes

Tons of things to say. First of all, no good trainings given to the new employees. All the team leaders, bosses and managers are in real hurry from day one. There is no proper introduction given about the company and also about the works/tasks we are supposed to do. The place we work is dirty, noisy and ergonomically poorly designed. Other senior employees laugh, talk, murmur while working so it gets very difficult for the new comers to work in a focused manner in a quiet environment. Hardly any breaks for food in a 8-10 hrs shift. Lastly Accenture hired me in a rotational job shift but after clearing all my interviews when I was hired I was out to work only in night shift. I also questioned them that we had an agreement that I would be working in Accenture in a rotational shift position then why are you guys assigning me only night shift!? Well they were speechless and had their backs against the wall and didn’t have any answers. Such things happen in Accenture India. I would highly recommend people to first see the workplace, the work and the timings you all are getting hired for and then if everything is fine then only join. Don’t also fall in the trap of high salary and perks promised by them. Be cautious and careful before getting hired. Thanks to the audience who reads such feedbacks from ambitionbix.com...Read More

Work Details

Work days: Monday to Friday (Strict Timings)

Work related travel: This job involves Travel Within City.

Likes

Job security, Onshore opportunities ( but only if you're lucky and in good books of leadership)

Dislikes

No Strategy Projects, back office consulting, client doesn't care about GN team they'll see GN as back office team, Office politics, hikes are very minimal, worst place to be in after graduating from top B school

Likes

Org is Serious about quality of client delivery. Salary and hikes are better than peers. Promotions based on work

Dislikes

The culture has diluted over last 15 years. Its not the Accenture that it was 15 years back.. HR has no say now and its all senior management driven

Likes

It was good experience working with Accenture, learned a lot of things professionally, personally during my tenure in this organisation.

Dislikes

No as such, but from last two years there are less hikes and promotions opportunities, and think this is the main reason for needy people’s to switch the organisation.

Likes

Work culture is good. High job security.

Dislikes

Chances of internal movements are very low. Leads don’t motivate for when you are taking up a new role. Worst experience ever had in the life. They just need employees to beg for new role.

Work Details

Work policy: 3 days/week from office

Work days: Monday to Friday (Flexible Timings)

Work related travel: This is a desk job.

Likes

Skill development and learning portal is good but the work environment is worst that even in 10 hrs of shift people are not given sufficient time for personal growth through skills improvement.

Dislikes

Work culture as most of the higher management is unable to address the clients properly and pressurise the team for any adhoc work.

Work Details

Work days: Rotational Shift (Flexible Timings)

Work related travel: This is a desk job.

Likes

Brand value and infrastructure.

Dislikes

The Toxic people and favouritism and information stealers and cheating the subordinates will gradually infect the whole work culture in the company.

Work Details

Work timings: Strict Timings

Work related travel: This job involves Travel Within City.

Likes

They prefer hiring females for leadership roles as well . There is good health care coverage . A culture of donating leaves in case someone is in critical health and they have exhausted their leaves which promotes a supportive environment as well. 6 months maternity leave and upto 2 weeks wedding leaves .

Dislikes

Lack of interpersonal boundaries , lack of work-life balance , lack of availability and help from HR. There are a lot of projects to work on which allows you to have career change but you have little to no choice on the kind of project you would want to work on . The work culture is toxic and unpredictable .

Likes

Working culture is good. Hikes will get every 9 months based on the performance. There is no insecurity of Job.

Dislikes

Evrything is good, except extending hours while month end

Work Details

Work days: Monday to Friday (Strict Timings)

Work related travel: This is a desk job.