Accenture Senior Customer Service Representative Reviews

Likes

Insurance coverage is good. I had good work life balance during my previous project. But in the new project, I lost work life balance. Have to be online for 10 hours. Need to inform for taking breaks. Lot of Micromanagement.

Dislikes

No hikes or promotions from 2023. In my current project, Management gives importance to clients, not employees. Too much work pressure. Micro management.

Work Details

Work policy: 2 days/week from office

Work timings: Strict Timings

Work related travel: This job involves Travel Within City.

Likes

Working at Accenture was a great experience. The company fosters a culture of continuous learning and providing employees with opportunities to work on cutting edge technologies and global projects. Overall experience was good.

Work Details

Work days: Rotational Shift (Flexible Timings)

Work related travel: This is a desk job.

Likes

Good learning

Dislikes

No work life balance at all. Biasness in promotion. Not goog for working mother as project deadline are very hectic and in odd hours

Work Details

Work policy: Once in a week

Work days: Monday to Friday (Strict Timings)

Work related travel: This is a desk job.

Likes

Salary Hike but I think it all depends on your project to project but hike is good as compared to other company. Female security is superb. I am satisfied.

Dislikes

Work culture a bit else it's good

Work Details

Work days: Monday to Friday (Strict Timings)

Work related travel: This job involves International Travel, Travel Within Country.

Likes

Your job is stable and mostly you will be assigned to projects. You will be recognised on the portal with RP points .. Skill development is decent.. work satisfaction is good ..

Dislikes

Work-life balance will go for a toss and if your manager realises that you are flexible they tend to overload work and give you very tight deadlines .. they expect changes which is implemented just few minutes ago to be done in next hour and keep on following up... Payscale is comparatively low compared to market outside.

Work Details

Work policy: 3 days/week from office

Work days: Monday to Friday (Strict Timings)

Work related travel: This is a desk job.

Likes

Culture

Dislikes

There are no promotions being awarded to deserving employees, and favoritism is clearly influencing decisions. This situation needs to be addressed immediately.

Work Details

Work policy: 2 days/week from office

Work days: Monday to Friday (Flexible Timings)

Work related travel: This job involves Travel Within City.

Likes

Company has sat and Sun off. Company has few good services like team outing and team lunch.

Dislikes

Multiple dislikes don't know if I can fit here 1) company has team outing and lunch but on paper. Team outing does happens but every six months but somewhere to your nearest mall. 2) now it's 4th year no promotion till now. 3) There is a saying here "if you want promotion either go to banglore or wear a saree". 4) There is a huge discrimination with males in the name of women empowerment. 5) Increments are good if have a god father, but if you are common hard and smart working guy forget it. 6) No one is going to listen you. 7) I wrote an email to HR 3 years ago still she did not respond....Read More

Work Details

Work policy: 3 days/week from office

Work days: Monday to Friday (Strict Timings)

Work related travel: This job involves Travel Within City.

Likes

Work-life balance, skill development, growth opportunities, pay

Dislikes

Ahmedabad office, in particular, is not a good place to work due to no food vendor availability, no transport facility, & very cramped seating (you can't focus if someone besides you is on a call, desks are right next to one another with no separation).

Work Details

Work policy: 2 days/week from office

Work days: Monday to Friday (Strict Timings)

Work related travel: This job involves Travel Within City.

Likes

What I like about working at Accenture is the exposure to a wide range of technologies and global clients, which has helped me grow both technically and professionally. The collaborative work environment, supportive colleagues, and access to learning platforms like ALC (Accenture Learning Center) have also played a big role in my continuous development. Additionally, Accenture promotes diversity and flexibility, which makes it a great place to work and learn....Read More

Dislikes

While Accenture offers great learning opportunities and exposure to diverse projects, one thing I’ve found challenging is the delay in promotions or role changes, even when performance and interest align. At times, internal processes can be slow, which may affect career growth and transitions. However, I’ve always tried to stay focused on learning and contributing effectively despite such hurdles.

Work Details

Work policy: 2 days/week from office

Work days: Monday to Friday (Flexible Timings)

Likes

From flexible fitness classes to mental health support, the company provides a diverse range of wellness programs, so everyone’s needs are covered It’s refreshing to work in an environment where different ideas are welcomed and celebrated They invest in your success, health, and happiness, making it a fantastic place to work

Dislikes

Opportunities to grow professionally and personally. Management is invested in the professional development of their teams.

Likes

Salary package would be fine at the time of joining.

Dislikes

But after joining later FY promotion and hike are terrible, no consideration for promotion or hike etc No response from hr or manager team, and no respect to genuine employees.

Work Details

Work policy: 2 days/week from office

Work days: Monday to Friday (Flexible Timings)

Work related travel: This is a desk job.

Likes

With a generous PTO policy, the company promotes a healthy worklife balance and encourages employees to take time for themselves when needed The company prioritizes the wellbeing and satisfaction of its employees, offering flexible work options and benefits The company understands the importance of flexibility and offers options to accommodate personal commitments

Dislikes

Clear career advancement opportunities with ample room for professional growth. Flexible work-from-home policy that adapts to employee needs and circumstances.

Likes

The company’s hiring process is designed to be inclusive, focusing on skills and potential, rather than background or traditional qualifications The company fosters a collaborative atmosphere where everyone's voice is heard and ideas are encouraged The company fosters an inclusive, respectful, and positive workplace culture where everyone feels valued

Dislikes

A positive Everyone is easy to work with, and the overall atmosphere is friendly and supportive, making it a great place to build lasting relationships

Likes

Work policies, infrastructure capmus and hybrid working policy Cab pick drop facility

Dislikes

I worked for supply chain for 4years with early 1lac increment even after 4yrs Warranty claim process domain

Work Details

Work policy: 1week per month

Work days: Monday to Friday (Flexible Timings)

Work related travel: This job involves Travel Within City.

Likes

Hybrid (2 days office), laptop is provided rather desktop, salary on time

Dislikes

long working hours including weekends during close, minimal increment, work pressure.

Work Details

Work policy: 2 days/week from office

Work days: Monday to Friday (Strict Timings)

Work related travel: This is a desk job.

Likes

The vacation policy here is truly generous, making it easy to plan time off without stress Employees enjoy excellent health insurance plans that cover a wide range of medical needs, reducing any concerns about healthcare costs

Dislikes

A fast-paced work environment that keeps things exciting and fresh.