TCS Senior Customer Service Representative Reviews

Likes

To be very honest. I don't like nothing there.

Dislikes

1. No joining welcome gift 2. No process party 3. No team outing 4. No increment 5. No pramotion 6. No Diwali gift 7. No fun Friday 8. No Rewards and recognition 9. No family function 10. Hell on the earth

Work Details

Work timings: Strict Timings

Work related travel: This is a desk job.

Likes

Job security

Dislikes

Even in a medical emergency, I was not allowed to receive treatment despite submitting the appointment details and all medical reports. Additionally, there was a staff shortage, with only three people handling the workload of six, leading to immense pressure and stress. The manager and team leader's handling of the situation was extremely poor.

Work Details

Work policy: 2 days/week from office

Work days: Monday to Friday (Strict Timings)

Work related travel: This job involves Travel Within City.

Likes

Job security

Dislikes

Stress full work environment No work life balance No freedom Pressure Made me to do work without rest Made me work like machine Not giving leaves which I have, even if given leave, not allowing me to apply leaves ,made me to compensate that day Made me to work for 11 to 12 hours or more atleast twice a weak

Work Details

Work days: Monday to Friday (Strict Timings)

Work related travel: This is a desk job.

Likes

Nothing

Dislikes

very Slow growth, people working on same level for more than 5 years . Management does favoritism. No leaves approved even when there is hardly any work Toxic culture office politics cab available for night shift but lot of mismanagement and complaints never resolved

Work Details

Work days: Rotational Shift (Strict Timings)

Work related travel: This is a desk job.

Likes

Nothing to like this location Gandhinagar, feel like management is not educated and don't have any experience for other locations.

Dislikes

Not educated upper people don't know how are seating there but have long experience like 15 to 20 years may be that's reasons. But tcs is good company they have to check gandhinagar location.

Work Details

Work days: Monday to Friday (Flexible Timings)

Work related travel: This is a desk job.

Likes

Only company had good Health Insurance, which is other company doesn't provide.

Dislikes

1) company Transport 2) you have to wait for promotion at least 5 years 3) Salary increment only average 5% or less yearly, HR doesn't support to employee

Work Details

Work days: Monday to Friday (Strict Timings)

Work related travel: This is a desk job.

Likes

Work life balance will be nice and culture also.

Dislikes

Few campus in some cities are of City which might not give a work-life balance due to travelling. No hybrid or work from office culture Very very less promotion and hike percentage.

Work Details

Work policy: All weekdays depends on project

Work days: Monday to Friday (Strict Timings)

Work related travel: This job involves Travel Within Country, Travel Within City.

Likes

Tcs offers most excellent job security’s and health insurance policy

Dislikes

Tcs as a company is a very good company but if you compare it to the project requirements it’s one of the most dissatisfying project I ever worked with because even though Tcs is offering many options but if you are in a project which requires your presence 24 seven you cannot participate in any event or any skill development.

Work Details

Work timings: Strict Timings

Likes

Job Security and options of projects to choose from the bench.

Dislikes

Yearly increments, Office Politics, Promotion Criteria, Introduction on Co-pay in Health Insurance scheme.

Work Details

Work days: Monday to Friday (Strict Timings)

Work related travel: This job involves Travel Within Country, International Travel.

Likes

Leaves can be availed easily.no work outside of work hours , limited work.

Dislikes

No salary hike ,not even reasonable,will not cover even inflation.no promotions

Work Details

Work days: Monday to Friday (Strict Timings)

Work related travel: This job involves Travel Within City.

Likes

Infrastructure and Job security.

Dislikes

TCS is not a employee friendly company. If you show them your capable to handle any work, they won't elevate or give you additional responsibilities simply ask you to to do same task repeatedly and won't release you when you want to move for any other technology or domain after working so many years in same project. It depends on your manager and project management. Variable pay is mysterious. It depends not based on your performance, depends on entire unit your associated with....Read More

Work Details

Work days: Monday to Friday (Flexible Timings)

Work related travel: This job involves Travel Within City.

Likes

Dislikes

It is highly advisable to exercise caution when dealing with TCS's HR. While HR Business Partners (HRBPs) are presented as an independent vertical, in reality, they function as enablers of senior management’s decisions rather than advocates for employees. The higher management, particularly within PS India (Indian projects), often exhibits unprofessional behavior—marked by arrogance, a lack of basic courtesy, and an unreasonable approach. During my initial tenure at TCS, I was unfamiliar with certain company policies. I was instructed to arrange self-funded travel with an assurance of reimbursement, only to later be denied repayment on the grounds of policy non-compliance. Shockingly, this refusal came after a whole year of persistent follow-ups, highlighting not only a lack of accountability but also a disregard for employee welfare—whether mental, emotional, or financial. Meanwhile, HR remained passively copied on emails yet entirely absent when it came to actual support....Read More

Work Details

Work days: Monday to Friday (Strict Timings)

Work related travel: This job involves Travel Within City, Travel Within Country.

Likes

Work culture is amazing. Work life balance is also great. But with someone like me who needs work and wants to constantly learn, tcs wasn’t the place to start. It’s good for mid level careers, not for freshers.

Dislikes

No hikes, no motivation, no appraisals, shit salary. Failure to recognize true potential from right employee

Work Details

Work policy: 5 days/week from office from office

Work days: Monday to Friday (Flexible Timings)

Work related travel: This job involves Travel Within City.

Likes

There is Nothing to like here.

Dislikes

Manager shouts at you and humiliates you in front of others. They load you with too much work which takes 12 hrs of working in the weekdays and also in weekends. There is favoritism so you will have to also take up the work of people who do not work and happily butter manager for a living. It is a very toxic workplace. They keep 5 lpa as your variable pay and hardly pay 20 percent of that so your ctc is reduced by 4lpa straightway. Hike is 1 - 2 percent annually. They do not maintain any hygiene in the canteens and there are flies and cats and dogs roaming around. Bathrooms are dirty and so is the drinking water. You will never get promotion here....Read More

Work Details

Work timings: Strict Timings

Work related travel: This is a desk job.

Likes

Job security

Dislikes

there is no value for the employee, all RMG are showing bossism. they dont give value for the employee carrier they just want their billing . I found there is no carrier growth technically because they will allocate the project which are irrelevant to our core skills they is no hikes , i don't see any hike for my salary for last 4 years and nowadays they are not paying variable pay RMG is not allow to tag to right projects where we get onsite opportunities...Read More

Work Details

Work days: Monday to Friday (Strict Timings)

Work related travel: This is a desk job.

Likes

Nothing - looking for a job change

Dislikes

Everything, Tcs culture is extremely toxic. Managers(specially PL) don't have work ethics they just want you to suppress in the name of Org policies.

Work Details

Work timings: Strict Timings

Work related travel: This is a desk job.