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Filter reviews by WNS Senior Customer Service Representative Reviews
Rating distribution
Category Ratings
Job security
Company culture
Salary
Work-life balance
Work satisfaction
Skill development
Promotions
What employees say about WNS?
Insights from employee reviews on AmbitionBox
Workplace insights
Rotational Shift
71% employees reported
Flexible timing
56% employees reported
No travel
67% employees reported
View more detailed insights
Gender based rating
Rated by Women
2 reviews
Rated by Men
5 reviews
Jobseekers also viewed
9 reviews found
Senior Customer Service Representative in Pune
Full Time
Back Office Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
The salary was good but work environment was not that much helpfull.
- Salary - Excellent
- Skill development - Good
- Work satisfaction - Good
- Company culture - Good
- Work-life balance - Good
Work Details
Work days: Monday to Friday (Flexible Timings)
Work related travel: This job involves Travel Within City.
Senior Customer Service Representative in Mumbai
Full Time
Tourism Services Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
Comfortable shift timing of 0730 hrs
- Salary - Excellent
- Job security - Excellent
- Work satisfaction - Good
- Company culture - Excellent
- Work-life balance - Good
Dislikes
No promotion
- Promotions - Poor
Work Details
Work days: Rotational Shift (Strict Timings)
Work related travel: This is a desk job.
Senior Customer Service Representative in New Delhi
Full Time
Customer Success Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
Job security
- Skill development - Good
- Job security - Good
- Company culture - Good
- Work-life balance - Good
Dislikes
Salary and appraisals and other process related benefits
Work Details
Work days: Rotational Shift (Flexible Timings)
Work related travel: This job involves Travel Within City.
Senior Customer Service Representative in Pune
Full Time
Life Insurance Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
The Management is very supportive & understand our issues.
- Salary - Good
- Skill development - Good
- Job security - Excellent
- Promotions - Good
- Work satisfaction - Excellent
- Company culture - Good
- Work-life balance - Good
Dislikes
The working atmosphere. Managers support.
Work Details
Work policy: 3 days/week from office
Work days: Monday to Friday (Strict Timings)
Work related travel: This is a desk job.
Senior Customer Service Representative in Mumbai
Full Time
Customer Support Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
All gd
- Salary - Excellent
- Skill development - Excellent
- Job security - Excellent
- Promotions - Excellent
- Work satisfaction - Excellent
- Company culture - Excellent
- Work-life balance - Excellent
Dislikes
Na
Work Details
Amazing'
Work timings: Flexible Timings
Senior Customer Service Representative in Navi Mumbai
Expedia voice Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
Nothing
Dislikes
The manager are worst one of the manager of wns Expedia Anandraj pandey is the worst if you ask anytime to him he will not provide a relevant answer also he is very arrogant
- Salary - Bad
- Skill development - Bad
- Job security - Bad
- Promotions - Bad
- Work satisfaction - Bad
- Company culture - Bad
- Work-life balance - Bad
Work Details
Terrible
Work days: Rotational Shift (Strict Timings)
Senior Customer Service Representative in Mumbai
Non Voice Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
Work culture, company policies and job security and of course the people who manages all this... management. 👍🏾
- Job security - Good
- Work satisfaction - Good
- Company culture - Good
- Work-life balance - Good
Dislikes
Should have some brand outlets within the cafeteria :)
Work Details
Good, happy with it.
Work days: Rotational Shift (Flexible Timings)
Work related travel: This is a desk job.
Senior Customer Service Representative in Pune
Enterprise & B2B Sales Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
Growth
- Salary - Excellent
- Skill development - Excellent
- Job security - Excellent
- Promotions - Excellent
- Work satisfaction - Excellent
- Company culture - Excellent
- Work-life balance - Excellent
Work Details
Work timings: Flexible Timings
Work related travel: This is a desk job.
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Senior Customer Service Representative in Navi Mumbai
Expedia Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
Worst experience ever working with Expedia.. I could have easily pointed out names but forget it ...The managers from training to operations are so partial that they discriminate amongst hard working people to non hard working... They force the hard workers to resign and accept people for growth opportunity who are their friends.
Dislikes
Partial work environment... Managers only favour people who are their friends ... Unethical work practice followed
- Salary - Bad
- Skill development - Bad
- Job security - Bad
- Promotions - Bad
- Work satisfaction - Bad
- Company culture - Bad
- Work-life balance - Bad
Work Details
Frustrated with the culture and hence had to abscond
Work days: Rotational Shift (Strict Timings)
Similar Designation Reviews
Senior Associate in Mumbai
Full Time
Back Office Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
My stint as a trainer in Pune was a highlight of my time in WNS.I relished the opportunity to share my expertise, develop my leadership skills and bond with colleagues.Would like to add that working hours is 7.5hours but in many process they ask for OT they do pay additional but it's very conservative
- Job security - Excellent
Dislikes
Work life balance need to encourage flexible working hours,provide resources for employee well being and recognise the importance of personal time also there are no sat-sun week offs no medi claim
Work Details
Work days: Rotational Shift (Strict Timings)
Work related travel: This is a desk job.
Senior Associate in Pune
Full Time
Customer Success, Service & Operations - Other Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
Teammates which i got are good they help me go pass through the tough phase ans working at wns is bit difficult now a days
Dislikes
Work life balance is almost zero with lots of headache and other things
Work Details
Work days: Rotational Shift (Strict Timings)
Work related travel: This is a desk job.
Senior Associate in Hyderabad / Secunderabad
Full Time
Other Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
Good friends I had meet.
- Job security - Good
Dislikes
Very very less Salary increase and transportation services is wrost. Few manager's behaviour not in good way with the team. Politics happening in the company. Partiality & favourability plays main role.
- Salary - Poor
- Promotions - Poor
- Work satisfaction - Poor
- Company culture - Poor
Work Details
Work days: Monday to Friday (Flexible Timings)
Work related travel: This is a desk job.
Senior Associate in Gurgaon / Gurugram
Full Time
Banking Operations Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
I like the work life balance and the job security
- Job security - Excellent
- Work satisfaction - Good
- Work-life balance - Excellent
Dislikes
I don't like that they are offering very little salary in exchange of lots of work and they don't offer work from home or even hybrid in many processes
- Salary - Bad
- Promotions - Poor
- Company culture - Bad
Work Details
Work days: Monday to Friday (Strict Timings)
Work related travel: This is a desk job.
Team Lead in New Delhi
Full Time
Business Intelligence & Analytics Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
- Job security - Good
Dislikes
Office Politics, favouritism towards team members, managers are biased, created school like work environment, no promotion for hard working employees.
- Skill development - Bad
- Promotions - Bad
- Company culture - Bad
Work Details
Work policy: 3 days/week from office
Work days: Monday to Friday (Flexible Timings)
Work related travel: This job involves Travel Within City.
Senior Associate in Indore
Full Time
Non Voice Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
Job security
- Job security - Good
Dislikes
They fake everything, never hires the person who is deserving, they fake their hiring process. After clearing all rounds they say we didn't liked your response as they were old company based, they need super computers for the job
- Skill development - Poor
- Promotions - Bad
- Work satisfaction - Bad
- Company culture - Bad
- Work-life balance - Poor
Work Details
Work days: Rotational Shift (Strict Timings)
Work related travel: This job involves Travel Within City.
Senior Associate in Pune
Full Time
BFSI, Investments & Trading - Other Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
Good for freshers
Dislikes
Employer part of pf also deducted from salary no explanation from hr, Night shift allowance is very less almost nothing, if you missed the floor entry time by 2min direct escalation from manager same for transportation if you miss the cab I need to give logical explanation why u miss it
- Salary - Bad
- Skill development - Poor
- Promotions - Poor
- Work satisfaction - Bad
- Work-life balance - Poor
Senior Associate in Pune
Full Time
BFSI, Investments & Trading - Other Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
Overall it’s good company to work. Work life balance is good. And job security is very high.
- Skill development - Good
- Job security - Excellent
- Company culture - Excellent
Dislikes
Management and assets issue. Appraisal is very less annually 2 -6 percent only.
- Promotions - Poor
Work Details
Work days: Monday to Friday (Flexible Timings)
Work related travel: This is a desk job.
Senior Associate in Pune
Full Time
Voice / Blended Department
Overall Rating
Category Ratings
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Skill development
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Work satisfaction
Company culture
Work-life balance
Likes
Nothing good—high pressure, strict targets, limited growth, and poor work-life balance.
Dislikes
From my experience at WNS, the biggest issues were frequent layoffs, lack of job security, and rude management. It made the work environment stressful and uncertain.
- Salary - Bad
- Skill development - Bad
- Job security - Bad
- Promotions - Bad
- Work satisfaction - Bad
- Company culture - Bad
- Work-life balance - Bad
Work Details
Work days: Rotational Shift (Flexible Timings)
Work related travel: This job involves Travel Within City.
Customer Service Representative in Mumbai
Full Time
Non Voice Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
Got to learn something new about airlines, work wise and canteen tables were cleaned often.
Dislikes
Poor management, rude managers, partial, bias, unequal, poor hygiene, forceful, no freewill, poor canteen food, disrespectful trainers, managers themselves don't respect their fellow managers, senior general manager, employees or the company itself.
- Salary - Bad
- Promotions - Poor
- Work satisfaction - Poor
Work Details
Work days: Rotational Shift (Flexible Timings)
Work related travel: This job involves Travel Within City.
Other WNS Reviews
Account Management Associate in New Delhi
Full Time
Customer Success Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
The company has good employees and work culture is mid. Policies are flexed for employees with good regards and good working habits. Job security is good if you cross probation with good regards.
- Job security - Good
Dislikes
Promotions, company culture is not good but work satisfaction is something you can align with but often you are asked to do forced overtimes and judged if you try to make more room for work life balance. Cafeterias are not good at all. No department in the company wants to take ownership. IT assets are to be moved by you, not by thecompany. Frequent asset burglaries even from your lockers. Management can be coperative but the policies are not. HR tools are not good. Overtime pay is not even considered good. You are responsible for marking your own attendance in their HR portal where 2fa will be enabled and phones are not allowed on floor so you have to sacrifice your productive hours window just to login to HR portals....Read More
- Promotions - Poor
- Work satisfaction - Poor
- Company culture - Bad
Work Details
Work days: Rotational Shift (Flexible Timings)
Work related travel: This is a desk job.
Associate in Pune
Full Time
Property and Casualty Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
Our process management is very good, but companies policy shows partiality.
- Skill development - Excellent
- Work satisfaction - Excellent
Dislikes
I am not ok with less employee benifit Food is Just like tapry but prices like five star hotel Transportation has 35km grid with 10 km small small grids.. Job security is good l, but about life security i don't know 😂
- Salary - Poor
- Job security - Poor
- Promotions - Bad
- Company culture - Poor
- Work-life balance - Poor
Senior Associate Operations in Pune
Full Time
Other Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
It's like a semi-gov job, no micromanagement which makes the professional life easy to go thru. Job security, I received 14 months free salary due to process rampdown. Also after I left the job, I got extra lunpsum payout for the remaining leaves in my kitty. People are also good behavior wise.
- Job security - Excellent
- Work satisfaction - Good
- Company culture - Good
- Work-life balance - Good
Dislikes
Less salary, very less appraisal.
Work Details
Work days: Monday to Friday (Strict Timings)
Work related travel: This is a desk job.
Deputy Accounts and Finance Manager in Pune
Full Time
Finance Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
Learnings
Dislikes
Toxic work culture, no supportive management, even if you escalate they will start playing politics with you, and one day they may remove you from process
- Salary - Poor
- Skill development - Poor
- Job security - Bad
- Promotions - Bad
- Work satisfaction - Poor
- Company culture - Bad
- Work-life balance - Bad
Work Details
Work days: Monday to Friday (Strict Timings)
Work related travel: This is a desk job.
Group Manager in Pune
Full Time
Service Delivery Department
Overall Rating
Category Ratings
Salary
Skill development
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Work satisfaction
Company culture
Work-life balance
Likes
Good organization but few 20 years tenure Manager's think its their own company.. they just need some puppets who should obey them blindly... no scope for innovation and new idea.....
Dislikes
No Job security, If you come up with new ideas or want to make some positive changes, those 20 years tenure so called Managers and Directors will put you in bench.... few Managers just want to take retirement from WNS . They don't work neather they allow young people to grow, because of their insecurity....
- Salary - Poor
- Skill development - Bad
- Job security - Bad
- Promotions - Bad
- Work satisfaction - Bad
- Company culture - Bad
- Work-life balance - Poor
Work Details
Work policy: 2 days/week from office
Work days: Monday to Friday (Flexible Timings)
Associate in Visakhapatnam
Full Time
Healthcare & Life Sciences - Other Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
The ambience, security staff, biryani on weekends(in cafeteria), the lifts, trees, stairs, rocks, chairs,
Dislikes
Worst OJT am and mentors in lytx process, work load, can't even have a good sleep schedule, even they change the shift timings with assigning more works. This doesn't deserve any good employees.
- Salary - Bad
- Skill development - Bad
- Job security - Bad
- Promotions - Bad
- Work satisfaction - Bad
- Company culture - Bad
- Work-life balance - Bad
Operations Associate in Nashik
Full Time
Shipping Deck Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
For freshers who doesnt get job anywhere .... they are welcome here. Students can join along with there education is good thing. Job security almost there if you wish to stay there (comfortable with minimum salary ) Desert mein paani pilane wale ..... Company acchi hai, management accha nahi hai. Jab aap financial crisis ya mentallytut chuke ho....Dusre job se hairan/depress ho gaye ho.... to WNS job de deti hai....Acchi baat hai. Jab mere pass job nahi thi tab WNS ne job diya....Thanks to WNS....Read More
- Job security - Excellent
- Work-life balance - Good
Dislikes
office politics... Managers & Team lead all are mili bhgat.... All are there to target you. If you go to compain your team lead.... managers are there to save there leads.... if we compain against managers HR's are there to save Managers. No one cares employee. Ok salary to spend day to day kharche.... but forget about your dreams.baki toh salary dete hi companiya.... aapse kaam toh nikal hi lete hi hai Appraisal/promotion ka issue hai..... Growth nahi hai........Read More
- Skill development - Poor
- Promotions - Bad
- Company culture - Bad
Work Details
Work days: Alternate Saturday off (Strict Timings)
Work related travel: This job involves Travel Within City.
Associate Lead in Pune
Full Time
Finance & Accounting - Other Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
I like only job security and colleagues are very good and supportive.
- Job security - Good
Dislikes
Rest all of the things are not good like company policies and politics. Management is very poor and they are playing with employees like they are forcing to employees to put down their paper if someone not putting down their paper then management put that employee to PIP for very short reasons and last but not the least salary issue they are not giving you full salary as per offer letter.
- Salary - Bad
- Skill development - Poor
- Promotions - Bad
- Work satisfaction - Bad
- Company culture - Bad
Assistant Manager in Gurgaon / Gurugram
Full Time
Customer Success Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
They offer decent package but increment are not satisfactory..sometimes happen with 3-5%otherwise postponed.
- Job security - Good
Dislikes
Work Culture issue Micromanagement Lack of work ethics Office politics
- Salary - Poor
- Skill development - Bad
- Promotions - Bad
- Work satisfaction - Bad
- Company culture - Bad
- Work-life balance - Poor
Work Details
Work days: Rotational Shift (Strict Timings)
Work related travel: This is a desk job.
Associate in Pune
Full Time
Finance Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
Training, some colleagues are supportive
Dislikes
Toxic culture, forced weekend work, favouritism, unfair internal Transfers, management doesn’t approve weekend OT
- Salary - Bad
- Skill development - Poor
- Job security - Bad
- Promotions - Bad
- Work satisfaction - Bad
- Company culture - Bad
- Work-life balance - Bad
Work Details
Work days: Monday to Saturday (Strict Timings)
Work related travel: This is a desk job.
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WNS Reviews by Designations
By reading the reviews on this page, you agree that they are (often anonymous) personal opinions and views of reviewers/users of AmbitionBox, which may be biased, and for this, AmbitionBox has no liability. If you believe that a review is inappropriate, please click on "Report" (shown as a flag) present below each review and our moderation team will look into it as soon as possible.
AmbitionBox has 9 WNS reviews submitted by WNS employees. Read reviews on salaries, working hours, work culture, office environment, and more to know if WNS is the right company for you. 71% of employees reported the working days at WN...S as Rotational Shift. 56% employees reported the work timings at WNS as Flexible timing. Read more- Home >
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