WNS Senior Customer Service Representative Reviews

Likes

Good for freshers

Dislikes

Employer part of pf also deducted from salary no explanation from hr, Night shift allowance is very less almost nothing, if you missed the floor entry time by 2min direct escalation from manager same for transportation if you miss the cab I need to give logical explanation why u miss it

Likes

Overall it’s good company to work. Work life balance is good. And job security is very high.

Dislikes

Management and assets issue. Appraisal is very less annually 2 -6 percent only.

Work Details

Work days: Monday to Friday (Flexible Timings)

Work related travel: This is a desk job.

Likes

Nothing good—high pressure, strict targets, limited growth, and poor work-life balance.

Dislikes

From my experience at WNS, the biggest issues were frequent layoffs, lack of job security, and rude management. It made the work environment stressful and uncertain.

Work Details

Work days: Rotational Shift (Flexible Timings)

Work related travel: This job involves Travel Within City.

Likes

Got to learn something new about airlines, work wise and canteen tables were cleaned often.

Dislikes

Poor management, rude managers, partial, bias, unequal, poor hygiene, forceful, no freewill, poor canteen food, disrespectful trainers, managers themselves don't respect their fellow managers, senior general manager, employees or the company itself.

Work Details

Work days: Rotational Shift (Flexible Timings)

Work related travel: This job involves Travel Within City.

Likes

Salary comes in time, work culture is good.

Dislikes

Leave policy is very bad. There is no sick leave policy. Working hours are strict. Late logins are included in our incentive criteria which is unfair specially in the process I worked for. Sometimes double pay are not paid on time when we work on National holidays , we had to raise ticket for that.

Work Details

Work days: Rotational Shift (Strict Timings)

Work related travel: This is a desk job.

Likes

Nothing just a working environment is good

Dislikes

Dissatisfied salary for my entire 5years of experience in the same organization they are giving hike to the new people and for the old they are not considering at all and how can we be a loyal employee

Work Details

Work days: Monday to Friday (Flexible Timings)

Work related travel: This is a desk job.

Likes

Payout is fine at wns they can provide upto 4-5 LPA to freshers

Dislikes

Management and HR behaviour HR team never coprates with their employees even they don't solve your sallery issue

Work Details

Work policy: other

Work days: Rotational Shift (Strict Timings)

Work related travel: This job involves Travel Within City.

Likes

I don’t see any good activity regarding to my work and life balance.

Dislikes

There is to much favouritism and all manager do partiality. If someone raise that concern to higher management then that on will target to make it out from the company

Work Details

Work days: Monday to Friday (Strict Timings)

Work related travel: This is a desk job.

Likes

It's like a semi-gov job, no micromanagement which makes the professional life easy to go thru. Job security, I received 14 months free salary due to process rampdown. Also after I left the job, I got extra lunpsum payout for the remaining leaves in my kitty. People are also good behavior wise.

Dislikes

Less salary, very less appraisal.

Work Details

Work days: Monday to Friday (Strict Timings)

Work related travel: This is a desk job.

Likes

Learnings

Dislikes

Toxic work culture, no supportive management, even if you escalate they will start playing politics with you, and one day they may remove you from process

Work Details

Work days: Monday to Friday (Strict Timings)

Work related travel: This is a desk job.

Likes

Good organization but few 20 years tenure Manager's think its their own company.. they just need some puppets who should obey them blindly... no scope for innovation and new idea.....

Dislikes

No Job security, If you come up with new ideas or want to make some positive changes, those 20 years tenure so called Managers and Directors will put you in bench.... few Managers just want to take retirement from WNS . They don't work neather they allow young people to grow, because of their insecurity....

Work Details

Work policy: 2 days/week from office

Work days: Monday to Friday (Flexible Timings)

Likes

The ambience, security staff, biryani on weekends(in cafeteria), the lifts, trees, stairs, rocks, chairs,

Dislikes

Worst OJT am and mentors in lytx process, work load, can't even have a good sleep schedule, even they change the shift timings with assigning more works. This doesn't deserve any good employees.

Likes

For freshers who doesnt get job anywhere .... they are welcome here. Students can join along with there education is good thing. Job security almost there if you wish to stay there (comfortable with minimum salary ) Desert mein paani pilane wale ..... Company acchi hai, management accha nahi hai. Jab aap financial crisis ya mentallytut chuke ho....Dusre job se hairan/depress ho gaye ho.... to WNS job de deti hai....Acchi baat hai. Jab mere pass job nahi thi tab WNS ne job diya....Thanks to WNS....Read More

Dislikes

office politics... Managers & Team lead all are mili bhgat.... All are there to target you. If you go to compain your team lead.... managers are there to save there leads.... if we compain against managers HR's are there to save Managers. No one cares employee. Ok salary to spend day to day kharche.... but forget about your dreams.baki toh salary dete hi companiya.... aapse kaam toh nikal hi lete hi hai Appraisal/promotion ka issue hai..... Growth nahi hai........Read More

Work Details

Work days: Alternate Saturday off (Strict Timings)

Work related travel: This job involves Travel Within City.

Likes

Stress free

Dislikes

There is no skill development, many internal politics, manager also raising internal politics, low chances to get shift job with this experience , But funny sometimes I just logged in 2 hrs only 😂

Work Details

Work days: Alternate Saturday off (Flexible Timings)

Work related travel: This job involves Travel Within City.

Likes

I like only job security and colleagues are very good and supportive.

Dislikes

Rest all of the things are not good like company policies and politics. Management is very poor and they are playing with employees like they are forcing to employees to put down their paper if someone not putting down their paper then management put that employee to PIP for very short reasons and last but not the least salary issue they are not giving you full salary as per offer letter.

Likes

They offer decent package but increment are not satisfactory..sometimes happen with 3-5%otherwise postponed.

Dislikes

Work Culture issue Micromanagement Lack of work ethics Office politics

Work Details

Work days: Rotational Shift (Strict Timings)

Work related travel: This is a desk job.