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Tech Mahindra Senior Customer Service Representative Interview Questions and Answers

Updated 12 Mar 2022

Tech Mahindra Senior Customer Service Representative Interview Experiences

1 interview found

Senior Customer Service Representative Interview Questions & Answers

user image Anonymous

posted on 12 Mar 2022

I applied via Walk-in and was interviewed in Feb 2022. There were 5 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - HR 

(5 Questions)

  • Q1. What are your salary expectations?
    • Add your answer
  • Q2. What is your family background?
    • Add your answer
  • Q3. Share details of your previous job.
    • Add your answer
  • Q4. Why are you looking for a change?
    • Add your answer
  • Q5. Tell me about yourself.
    • Add your answer
Round 3 - TL 

(1 Question)

  • Q1. What do you understand by customer service? How would you handel an irritate customer? Where do you see in 5 years? What was the reason to leage your previous job? Are you flexible with Shift timings and ...
  • Ans. 

    Customer service is the act of providing assistance and support to customers before, during, and after a purchase.

    • Active listening and empathy are key skills in handling an irritated customer

    • Apologize for the inconvenience caused and offer a solution to their problem

    • Stay calm and professional, even if the customer is being rude or aggressive

    • In 5 years, I see myself in a leadership role within the company

    • I left my previ...

    • Answered by AI
    View 1 more answer
Round 4 - Typing Test 

(1 Question)

  • Q1. Typing test minimum 40wpm Dual cuncerrncy on chat and good grammar and accent on calls.
    • Add your answer
Round 5 - MANAGR 

(1 Question)

  • Q1. Almost same as TL round...
    • Add your answer

Interview Preparation Tips

Topics to prepare for Tech Mahindra Senior Customer Service Representative interview:
  • Customer Service
  • Sales
  • chat support
  • Handeling customer
  • Basic Introduction and typing te
Interview preparation tips for other job seekers - Stay calm, confident and listen to them properly and answer the questions.
It's not a tough one... easy to crack it. 🤟

All the best to all job seekers. 🙌

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Wipro user image Anonymous

posted on 29 Apr 2021

I applied via Walk-in and was interviewed before Apr 2020. There were 5 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. What is Excel what is vlookup what is your strength and weakness
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Be honest and bold

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TCS user image Anonymous

posted on 15 Nov 2021

I applied via Naukri.com and was interviewed before Nov 2020. There were 3 interview rounds.

Interview Questionnaire 

2 Questions

  • Q1. Toefl score
    • Add your answer
  • Q2. Ielts score
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - easy to crack. good work atmosphere.

Senior Associate Interview Questions & Answers

Infosys user image Anonymous

posted on 27 May 2020

I applied via Walk-in and was interviewed before May 2019. There were 5 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. About yr self, dream, why choose company, happy moment in your life, inspiration person, Apitutude test
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Really amazing experience, I working with Infosys last 18 month I learned different different training ,team work process knowledge and other skills I am proud be part of Infosys.

Senior Associate Interview Questions & Answers

Capgemini user image Anonymous

posted on 25 Feb 2022

I applied via Walk-in and was interviewed before Feb 2021. There were 2 interview rounds.

Round 1 - Aptitude Test 

No

Round 2 - HR 

(1 Question)

  • Q1. Tell me about yourself.
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Check all the review and think accordingly.

Senior Associate Interview Questions & Answers

Wipro user image Anonymous

posted on 25 Jun 2021

I applied via Walk-in and was interviewed before Jun 2020. There were 5 interview rounds.

Interview Questionnaire 

2 Questions

  • Q1. Tell me u self and role model
    • Add your answer
  • Q2. Im shalini from warangal, I completed my studies and I am a fresher
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Interduce my self

Senior Associate Interview Questions & Answers

Cognizant user image

posted on 10 Oct 2021

I applied via Campus Placement and was interviewed before Oct 2020. There were 3 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. Tell me about yourself
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - prepare for general questions about yourself, IT industry, digital transformation

Senior Associate Interview Questions & Answers

Wipro user image Anonymous

posted on 29 Jul 2022

I applied via Recruitment Consulltant and was interviewed before Jul 2021. There was 1 interview round.

Round 1 - One-on-one 

(1 Question)

  • Q1. *Introduce yourself *Purpose of working in the Company *Educational Background *Family Background *Goals and Ambition
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Be bold and confident about what you speak.

Senior Associate Interview Questions & Answers

Wipro user image Anonymous

posted on 6 Jan 2021

Interview Questionnaire 

1 Question

  • Q1. Why do you look for a job change?
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - According to me changes are necessary to everyone for enhance their skills and knowledge.

Senior Associate Interview Questions & Answers

Cognizant user image Anonymous

posted on 31 Dec 2020

Interview Questionnaire 

1 Question

  • Q1. Questions were normal.It was project specific.I think it was urgent requirement.
    • Add your answer
More about working at Tech Mahindra

Tech Mahindra Interview FAQs

How many rounds are there in Tech Mahindra Senior Customer Service Representative interview?
Tech Mahindra interview process usually has 5 rounds. The most common rounds in the Tech Mahindra interview process are Resume Shortlist, HR and Typing Test.
How to prepare for Tech Mahindra Senior Customer Service Representative interview?
Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at Tech Mahindra. The most common topics and skills that interviewers at Tech Mahindra expect are International Voice Process, inbound voice process, international process, Customer Service and international bpo.
What are the top questions asked in Tech Mahindra Senior Customer Service Representative interview?

Some of the top questions asked at the Tech Mahindra Senior Customer Service Representative interview -

  1. What do you understand by customer service? How would you handel an irritate c...read more
  2. Almost same as TL round...read more

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Tech Mahindra Senior Customer Service Representative Salary
based on 58 salaries
₹2.1 L/yr - ₹6 L/yr
12% more than the average Senior Customer Service Representative Salary in India
View more details

Tech Mahindra Senior Customer Service Representative Reviews and Ratings

based on 8 reviews

1.4/5

Rating in categories

1.3

Skill development

1.5

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1.5

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1.6

Job security

1.5

Company culture

1.3

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1.8

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