Tech Mahindra Senior Customer Service Representative Interview Questions and Answers

Q1. About yourself Past experience
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Q1. Customer handling skills
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Q1. Introduction about yourself
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Q1. Introduction about yourself
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Q2. Type pf work you done
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Q1. HR Asked about your experience and your Introduction. Basically they check our communication skills.
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Email Writing and Aptitute test.

Q1. This is a Manager round, He will ask your Introduction and your experience.
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Q1. Tell me about your past company experience
Ans. 
I have over 5 years of experience in customer service at a telecommunications company.
• Managed a team of customer service representatives to ensure high levels of customer satisfaction

• Resolved complex customer issues and escalated complaints to appropriate departments

• Implemented new customer service strategies to improve efficiency and response times
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Q2. Previous company job role and responsibilities
Ans. 
I was a Customer Service Representative at XYZ Company, responsible for handling customer inquiries, resolving complaints, and providing product information.
• Handled incoming customer calls and emails

• Resolved customer complaints in a timely and professional manner

• Provided product information and assistance to customers

• Processed returns and exchanges

• Maintained customer records and updated information in the system
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Q1. HR asked me about my past experiences and desired salary
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There were number of question in apptitude test based on different case study.

Q1. One on one round with operation manager
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Q1. Best question was asked by hr that was have you ever faced critical time while working with last organization
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Q2. Why do you want to join only this organization
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Q3. What is your strength and weakness and directive it
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Listening hearing ability check

Q1. Spoken english check, conversation check
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Q2. Tell us about about what you did yesterday?
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Q1. Tell us about yourself? Why hcl?
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