AmbitionBox
Interview Questions
- Reviews
- Salaries
- Interview Questions
- About Company
- Benefits
- Jobs
- Office Photos
- Community
Add office photos
i
Tech Mahindra
Compare
Filter interviews by
Clear (1)
Tech Mahindra Senior Customer Service Representative Interview Questions and Answers
Tech Mahindra Senior Customer Service Representative Interview Experiences
1 interview found
Senior Customer Service Representative Interview Questions & Answers
Anonymous
posted on 12 Mar 2022
I applied via Walk-in and was interviewed in Feb 2022. There were 5 interview rounds.
Interview Preparation Tips
- Customer Service
- Sales
- chat support
- Handeling customer
- Basic Introduction and typing te
It's not a tough one... easy to crack it. 🤟
All the best to all job seekers. 🙌
Sun Pharmaceutical Industries
Join us and thrive in a company culture that inspires and empowers.
Interview questions from similar companies
I applied via Recruitment Consultant and was interviewed before Mar 2017. There were 5 interview rounds.
Interview Preparation Tips
Skills: Communication, Body Language, Problem Solving, Analytical Skills, Presentation Skills, Time Management, Decision Making Skills
Duration: <1 week
I applied via Company Website and was interviewed in Nov 2019. There were 3 interview rounds.
Interview Questionnaire
4 Questions
- Q1. Self Introduction and Technical Knowledge about my work.
- Q2. Situation Handling ability and Inter communication skills
- Q3. Software skills and inter personal skills
- Q4. Other aptitudes about the working environment
Interview Preparation Tips
I applied via Naukri.com and was interviewed in Oct 2019. There were 3 interview rounds.
Interview Questionnaire
1 Question
- Q1. Java, spring cloud, Microservice technical questions
Interview Preparation Tips
Interview Questionnaire
2 Questions
- Q1. About previous experience.And role of current job
- Q2. Telephonic HR interview about salary
Interview Preparation Tips
Experience: Relevant Experience
I applied via Naukri.com and was interviewed before Nov 2020. There were 3 interview rounds.
Interview Questionnaire
2 Questions
- Q1. Joins, union
- Q2. Delete truncate
Interview Preparation Tips
Confidence
I applied via Walk-in and was interviewed before Jan 2020. There was 1 interview round.
Interview Questionnaire
1 Question
- Q1. Jam and previous work experience
Interview Preparation Tips
I applied via Walk-in and was interviewed before Feb 2020. There were 3 interview rounds.
Interview Questionnaire
3 Questions
- Q1. Self introduction
- Q2. Any of 1 topic and why do you want to work in Wipro
- Q3. Tell about the Wipro company
Interview Preparation Tips
I applied via Company Website and was interviewed before Apr 2020. There were 5 interview rounds.
Interview Questionnaire
1 Question
- Q1. Regarding my skills in java,manual testing concepts,my communication skills and analytical konwledge
Interview Preparation Tips
I applied via Walk-in and was interviewed before Apr 2020. There was 1 interview round.
Interview Questionnaire
8 Questions
- Q1. Tell me something about your self
- Q2. How to Handel irate Customer?
- Ans.
Handling irate customers requires active listening, empathy, and problem-solving skills.
Remain calm and professional
Listen actively and empathize with the customer's frustration
Apologize for the issue and take ownership of finding a solution
Offer options for resolution and follow through on commitments
Document the interaction for future reference
Examples: offering a refund, providing a discount on future purchases, or ...
- Q3. How to Handel Angry Customer?
- Ans.
Handle angry customers by staying calm, listening actively, empathizing, apologizing, and finding a solution.
Remain calm and composed
Listen actively and let the customer vent
Empathize with the customer's situation
Apologize for the inconvenience caused
Find a solution that satisfies the customer
Follow up with the customer to ensure satisfaction
- Q4. Why you want to join Wipro?
- Q5. How long will you work with us?
- Q6. What is your future Plan?
- Q7. What will you do If you found your girlfriend drunk and lying beside road side?
- Q8. Are you comfortable with Rotational and Hardcore Night Shift?
Interview Preparation Tips
Be Confident and calm.
Don't afraid that you will get Rejected.
Remember Failure are the pillar of the success.
Try to give all the answers in Positive way.
Try to learn from Rejection do not lose your hope.
Keep an eye contact while giving face to face interview.
Try to use easy words while communicating.
Give your best 😊
Best of luck
Tech Mahindra Interview FAQs
Recently Viewed
INTERVIEWS
Orra Fine Jewellery
No Interviews
REVIEWS
Concentrix Corporation
No Reviews
INTERVIEWS
Orra Fine Jewellery
No Interviews
DESIGNATION
SALARIES
American Express
INTERVIEWS
Pace Setters Business Solutions
No Interviews
INTERVIEWS
BCH Electric
No Interviews
INTERVIEWS
Orra Fine Jewellery
No Interviews
INTERVIEWS
BCH Electric
No Interviews
INTERVIEWS
BCH Electric
No Interviews
Tell us how to improve this page.
Tech Mahindra Interviews By Designations
- Tech Mahindra Software Engineer Interview Questions
- Tech Mahindra Senior Software Engineer Interview Questions
- Tech Mahindra Customer Service Associate Interview Questions
- Tech Mahindra Customer Support Associate Interview Questions
- Tech Mahindra Associate Software Engineer Interview Questions
- Tech Mahindra Customer Service Executive Interview Questions
- Tech Mahindra Customer Care Executive Interview Questions
- Tech Mahindra Software Developer Interview Questions
- Show more
Interview Questions for Popular Designations
- Medical Representative Interview Questions
- Sales Representative Interview Questions
- Customer Service Representative Interview Questions
- Medical Sales Representative Interview Questions
- Senior Representative Interview Questions
- Direct Sales Representative Interview Questions
- Operations Representative Interview Questions
- Marketing Representative Interview Questions
- Show more
HCLTech
Workplace transformation starts with you
Interview Questions from Similar Companies
Fast track your campus placements
Tech Mahindra Senior Customer Service Representative Reviews and Ratings
based on 8 reviews
Rating in categories
|
Software Engineer
26.3k
salaries
|  ₹2 L/yr - ₹9.3 L/yr |
|
Senior Software Engineer
21.4k
salaries
| ₹5.5 L/yr - ₹23 L/yr |
|
Technical Lead
11.7k
salaries
| ₹9.5 L/yr - ₹32 L/yr |
|
Associate Software Engineer
5.5k
salaries
| ₹1.8 L/yr - ₹8.2 L/yr |
|
Team Lead
5k
salaries
| ₹5.2 L/yr - ₹17 L/yr |
Infosys
Cognizant
Accenture
Wipro
- Home >
- Interviews >
- Tech Mahindra Interview Questions >
- Tech Mahindra Senior Customer Service Representative Interview Questions
