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Tech Mahindra Senior Customer Service Representative Interview Questions and Answers

Updated 12 Mar 2022

Tech Mahindra Senior Customer Service Representative Interview Experiences

1 interview found

Senior Customer Service Representative Interview Questions & Answers

user image Anonymous

posted on 12 Mar 2022

I applied via Walk-in and was interviewed in Feb 2022. There were 5 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - HR 

(5 Questions)

  • Q1. What are your salary expectations?
    • Add your answer
  • Q2. What is your family background?
    • Add your answer
  • Q3. Share details of your previous job.
    • Add your answer
  • Q4. Why are you looking for a change?
    • Add your answer
  • Q5. Tell me about yourself.
    • Add your answer
Round 3 - TL 

(1 Question)

  • Q1. What do you understand by customer service? How would you handel an irritate customer? Where do you see in 5 years? What was the reason to leage your previous job? Are you flexible with Shift timings and ...
  • Ans. 

    Customer service is the act of providing assistance and support to customers before, during, and after a purchase.

    • Active listening and empathy are key skills in handling an irritated customer

    • Apologize for the inconvenience caused and offer a solution to their problem

    • Stay calm and professional, even if the customer is being rude or aggressive

    • In 5 years, I see myself in a leadership role within the company

    • I left my previ...

    • Answered by AI
    View 1 more amswer
Round 4 - Typing Test 

(1 Question)

  • Q1. Typing test minimum 40wpm Dual cuncerrncy on chat and good grammar and accent on calls.
    • Add your answer
Round 5 - MANAGR 

(1 Question)

  • Q1. Almost same as TL round...
    • Add your answer

Interview Preparation Tips

Topics to prepare for Tech Mahindra Senior Customer Service Representative interview:
  • Customer Service
  • Sales
  • chat support
  • Handeling customer
  • Basic Introduction and typing te
Interview preparation tips for other job seekers - Stay calm, confident and listen to them properly and answer the questions.
It's not a tough one... easy to crack it. 🤟

All the best to all job seekers. 🙌

Interview questions from similar companies

Senior Customer Service Representative Interview Questions & Answers

HCLTech user image Anonymous

posted on 26 Jan 2023

Interview experience
4
Good
Difficulty level
Moderate
Process Duration
2-4 weeks
Result
Selected Selected

I applied via Job Portal and was interviewed in Dec 2022. There were 4 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - HR 

(1 Question)

  • Q1. HR Asked about your experience and your Introduction. Basically they check our communication skills.
    • Add your answer
Round 3 - Assignment 

Email Writing and Aptitute test.

Round 4 - One-on-one 

(1 Question)

  • Q1. This is a Manager round, He will ask your Introduction and your experience.
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Be cool and calm be real you will crack this interview.

Senior Customer Service Representative Interview Questions & Answers

Wipro user image Rishabh Negi

posted on 28 Sep 2023

Interview experience
4
Good
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Company Website and was interviewed before Sep 2022. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Don’t add your photo or details such as gender, age, and address in your resume. These details do not add any value.
View all tips
Round 2 - HR 

(1 Question)

  • Q1. About yourself Past experience
    • Add your answer
Round 3 - Skills 

(1 Question)

  • Q1. Customer handling skills
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Enevn your communication skills are average you nee to be confident.

Senior Customer Service Representative Interview Questions & Answers

HCLTech user image Anonymous

posted on 15 Sep 2023

Interview experience
3
Average
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Naukri.com and was interviewed before Sep 2022. There were 4 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Properly align and format text in your resume. A recruiter will have to spend more time reading poorly aligned text, leading to high chances of rejection.
View all tips
Round 2 - HR 

(1 Question)

  • Q1. HR asked me about my past experiences and desired salary
    • Add your answer
Round 3 - Aptitude Test 

There were number of question in apptitude test based on different case study.

Round 4 - One-on-one 

(1 Question)

  • Q1. One on one round with operation manager
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Learn more about SAP n Salesforce

Senior Customer Service Representative Interview Questions & Answers

HCLTech user image Anonymous

posted on 30 Oct 2022

I applied via Walk-in and was interviewed in Apr 2022. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Double-check your resume for any spelling mistakes. The recruiter may consider spelling mistakes as careless behavior or poor communication skills.
View all tips
Round 2 - One-on-one 

(3 Questions)

  • Q1. Best question was asked by hr that was have you ever faced critical time while working with last organization
    • Add your answer
  • Q2. Why do you want to join only this organization
    • Add your answer
  • Q3. What is your strength and weakness and directive it
    • Add your answer

Interview Preparation Tips

Topics to prepare for HCLTech Senior Customer Service Representative interview:
  • What is KYC
Interview preparation tips for other job seekers - Already you are doing well thank you!
I don't want to give any advice

Senior Customer Service Representative Interview Questions & Answers

HCLTech user image Aniket raj

posted on 15 Apr 2024

Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
2-4 weeks
Result
Selected Selected

I applied via Naukri.com and was interviewed before Apr 2023. There were 3 interview rounds.

Round 1 - Assignment 

Listening hearing ability check

Round 2 - HR 

(2 Questions)

  • Q1. Spoken english check, conversation check
    • Add your answer
  • Q2. Tell us about about what you did yesterday?
    • Add your answer
Round 3 - One-on-one 

(1 Question)

  • Q1. Tell us about yourself? Why hcl?
    • Add your answer

Senior Customer Service Representative Interview Questions & Answers

HCLTech user image J DINESH BABU

posted on 19 Feb 2024

Interview experience
4
Good
Difficulty level
Moderate
Process Duration
2-4 weeks
Result
Not Selected

I applied via Job Portal and was interviewed before Feb 2023. There were 2 interview rounds.

Round 1 - Assignment 

Assignment is very much tough and versant test is there

Round 2 - HR 

(1 Question)

  • Q1. Metrics in bpo which there is kpi Score card
  • Ans. 

    Metrics in BPO are key performance indicators (KPIs) used to measure the performance of customer service representatives.

    • KPI Scorecard is a tool used to track and measure the performance of customer service representatives in a BPO setting.

    • Common metrics in BPO include average handling time, first call resolution rate, customer satisfaction score, and call abandonment rate.

    • KPI Scorecard helps in identifying areas of im...

    • Answered by AI
    Add your answer

Senior Customer Service Representative Interview Questions & Answers

HCLTech user image Anonymous

posted on 19 Apr 2023

Interview experience
4
Good
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Walk-in and was interviewed before Apr 2022. There were 2 interview rounds.

Round 1 - Aptitude Test 

Check your listings knowledge via robotic phone call

Round 2 - One-on-one 

(1 Question)

  • Q1. Need to talk fluently in English
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Don't get tensed be cool and attend

Senior Customer Service Representative Interview Questions & Answers

HCLTech user image Anonymous

posted on 2 Apr 2021

Interview Questionnaire 

3 Questions

  • Q1. About my roles and responsibilities
    • Add your answer
  • Q2. Most difficult situation I have faced in my job role
    • Add your answer
  • Q3. How your skills are relevant to this job role
    • Add your answer

Senior Customer Service Representative Interview Questions & Answers

HCLTech user image Anonymous

posted on 20 Apr 2021

I applied via Company Website and was interviewed in Mar 2021. There were 5 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. 1st we need to clear the versant round then in next round it is personal interview where u will be judged and finally and last step live behaviour of candidate will be recorded for continously 15-20 min .
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Be clear at Your own points .
A fair english communication will work for u .
Be smart enough while representing yourself
More about working at Tech Mahindra

Tech Mahindra Interview FAQs

How many rounds are there in Tech Mahindra Senior Customer Service Representative interview?
Tech Mahindra interview process usually has 5 rounds. The most common rounds in the Tech Mahindra interview process are Resume Shortlist, HR and Typing Test.
How to prepare for Tech Mahindra Senior Customer Service Representative interview?
Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at Tech Mahindra. The most common topics and skills that interviewers at Tech Mahindra expect are International Voice Process, inbound voice process, international process, Customer Service and international bpo.
What are the top questions asked in Tech Mahindra Senior Customer Service Representative interview?

Some of the top questions asked at the Tech Mahindra Senior Customer Service Representative interview -

  1. What do you understand by customer service? How would you handel an irritate c...read more
  2. Almost same as TL round...read more

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Tech Mahindra Senior Customer Service Representative Salary
based on 57 salaries
₹2.3 L/yr - ₹6.3 L/yr
13% more than the average Senior Customer Service Representative Salary in India
View more details

Tech Mahindra Senior Customer Service Representative Reviews and Ratings

based on 7 reviews

1.6/5

Rating in categories

1.5

Skill development

1.7

Work-Life balance

1.7

Salary & Benefits

2.0

Job Security

1.8

Company culture

1.5

Promotions/Appraisal

2.2

Work Satisfaction

Explore 7 Reviews and Ratings
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