HCLTech Senior Customer Service Representative Interview Questions and Answers

Questions about bpo and process related.

Q1. Salary, shift, experience, bpo.
Add your answer

Q1. Introduction about yourself
Add your answer

Q1. Introduction about yourself
Add your answer
Q2. Type pf work you done
Add your answer

Q1. HR Asked about your experience and your Introduction. Basically they check our communication skills.
Add your answer

Email Writing and Aptitute test.

Q1. This is a Manager round, He will ask your Introduction and your experience.
Add your answer

Q1. Tell me about your past company experience
Ans. 
I have over 5 years of experience in customer service at a telecommunications company.
• Managed a team of customer service representatives to ensure high levels of customer satisfaction

• Resolved complex customer issues and escalated complaints to appropriate departments

• Implemented new customer service strategies to improve efficiency and response times
Answered by AI
Add your answer
Q2. Previous company job role and responsibilities
Ans. 
I was a Customer Service Representative at XYZ Company, responsible for handling customer inquiries, resolving complaints, and providing product information.
• Handled incoming customer calls and emails

• Resolved customer complaints in a timely and professional manner

• Provided product information and assistance to customers

• Processed returns and exchanges

• Maintained customer records and updated information in the system
Answered by AI
Add your answer