IGT Solutions Customer Service Representative Interview Questions and Answers

Q1. Tell me about yourself
Ans. 
Experienced customer service representative with a passion for helping others and resolving issues efficiently.
• Over 5 years of experience in customer service roles

• Strong communication and problem-solving skills

• Ability to remain calm and professional in high-pressure situations

• Proven track record of exceeding customer satisfaction goals

• Example: In my previous role at XYZ Company, I handled over 50 customer inquiries dai...read more
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Q2. Question about career gaps
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Q1. How to handle an angry customer
Ans. 
Listen actively, empathize, remain calm, apologize, offer solutions, follow up
• Listen actively to understand the customer's issue

• Empathize with the customer's feelings and show understanding

• Remain calm and avoid taking the customer's anger personally

• Apologize for the inconvenience caused, even if it wasn't your fault

• Offer solutions to resolve the issue and make the customer happy

• Follow up with the customer to ensure the
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Q2. What do if there is someone in the team you dont like
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Q1. Self Introduction
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Q2. About Experience
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Q1. Self Introduction
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Q2. About Experience
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Q3. Weakness and Strength
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Typing Test and a mock chat

Q1. What's the difference between empathy and sympathy?
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Q1. Tell me about yourself.
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Q2. What's the difference between empathy and sympathy?
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It was easy and the host made us feel really comfortable
They just checked whether we are trying to speak or not

Q1. They asked about ourselves and discussed about salary pacakge and job description and asked basic question thats it
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Q1. About yourself and salary discussion
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Q1. If you die today, What would be your regret?
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Q2. If you resign, what would be the reason for it.
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Q1. What is customer service
Ans. 
Customer service is the assistance and support provided to customers before, during, and after a purchase.
• Customer service involves addressing customer inquiries, resolving issues, and providing guidance.

• It includes being friendly, attentive, and responsive to customer needs.

• Examples of customer service activities include answering phone calls, responding to emails, and assisting customers in person.
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