FIS Customer Service Representative Interview Questions and Answers

Q1. Tell me about yourself.
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Q2. Why do you want to join wipro?
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Q3. What do you know about customer service representatives?
Ans. 
Customer service representatives are professionals who interact with customers to provide information, handle complaints, and process orders.
• Customer service representatives are responsible for addressing customer inquiries and resolving issues.

• They often work in call centers, retail stores, or online platforms.

• Good communication skills, patience, and problem-solving abilities are essential for this role.

• Examples of ta...read more
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Q1. Tell me about yourself
Ans. 
Experienced customer service representative with a passion for helping others and resolving issues efficiently.
• Over 5 years of experience in customer service roles

• Strong communication and problem-solving skills

• Ability to remain calm and professional in high-pressure situations

• Proven track record of exceeding customer satisfaction goals

• Example: In my previous role at XYZ Company, I handled over 50 customer inquiries dai...read more
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Q2. Question about career gaps
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Q1. They usually ask open ended questions like describe your routine , your favourite movie, role model etc.
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It was easy and the host made us feel really comfortable
They just checked whether we are trying to speak or not

Q1. They asked about ourselves and discussed about salary pacakge and job description and asked basic question thats it
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It was 45 min apptitude test it was not a difficult test.

Q1. Tell me something about yourself
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Q2. Tell me something about your self
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Q1. Speak on " mental health for 2 min"
Ans. 
Mental health is crucial for overall well-being and should be prioritized.
• Mental health includes emotional, psychological, and social well-being.

• It affects how we think, feel, and act.

• Examples of mental health conditions include anxiety disorders, depression, and bipolar disorder.

• Seeking help from professionals like therapists or counselors is important for managing mental health.

• Self-care practices such as exercise, m...read more
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Q2. Tell me about yourself
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Q3. Are you ok in night shift
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