NTT Data Customer Service Representative Interview Questions and Answers

Q1. Personal details
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Q2. Professional experience
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Q1. Tell me about yourself.
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Q2. Why do you want to join wipro?
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Q3. What do you know about customer service representatives?
Ans. 
Customer service representatives are professionals who interact with customers to provide information, handle complaints, and process orders.
• Customer service representatives are responsible for addressing customer inquiries and resolving issues.

• They often work in call centers, retail stores, or online platforms.

• Good communication skills, patience, and problem-solving abilities are essential for this role.

• Examples of ta...read more
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Q1. What's the difference between empathy and sympathy?
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Q1. Tell me about yourself.
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Q2. What's the difference between empathy and sympathy?
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Q1. They usually ask open ended questions like describe your routine , your favourite movie, role model etc.
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Q1. If you die today, What would be your regret?
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Q2. If you resign, what would be the reason for it.
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Q1. What is customer service
Ans. 
Customer service is the assistance and support provided to customers before, during, and after a purchase.
• Customer service involves addressing customer inquiries, resolving issues, and providing guidance.

• It includes being friendly, attentive, and responsive to customer needs.

• Examples of customer service activities include answering phone calls, responding to emails, and assisting customers in person.
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M cat test was there that was tough

Q1. What do you understand to E-commerce
Ans. 
E-commerce refers to buying and selling goods or services online.
• E-commerce involves transactions conducted over the internet

• Customers can browse products, make purchases, and pay online

• Examples include Amazon, eBay, and Shopify
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Q2. How will you handle the frustrated customer
Ans. 
I will listen attentively, empathize with their situation, remain calm, and offer solutions to resolve their issue.
• Listen actively to understand the customer's concerns

• Empathize with the customer's frustration and show understanding

• Remain calm and composed, avoiding getting defensive or escalating the situation

• Offer solutions or alternatives to address the customer's issue

• Follow up to ensure the customer is satisfied w
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