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Sutherland Global Services Customer Service Representative Interview Questions and Answers
Sutherland Global Services Customer Service Representative Interview Experiences
3 interviews found
Selected
I applied via Naukri.com and was interviewed in Feb 2024. There was 1 interview round.
(2 Questions)
- Q1. Tell me about urself
- Ans.
I am a dedicated and empathetic customer service representative with a passion for helping others.
I have over 5 years of experience in customer service roles
I excel at problem-solving and conflict resolution
I am a great communicator and enjoy working in a team environment
- Q2. Tell me about ur college days
- Ans.
My college days were filled with new experiences, friendships, and academic challenges.
Studied hard to maintain good grades
Participated in extracurricular activities like debate club and volunteering
Made lifelong friends through dorm life and group projects
Balanced social life with academic responsibilities
Selected
I applied via LinkedIn and was interviewed in Sep 2023. There were 2 interview rounds.
(1 Question)
- Q1. What's the difference between empathy and sympathy?
(2 Questions)
- Q1. Tell me about yourself.
- Q2. What's the difference between empathy and sympathy?
Interview Preparation Tips
(2 Questions)
- Q1. If you die today, What would be your regret?
- Q2. If you resign, what would be the reason for it.
(1 Question)
- Q1. What is customer service
- Ans.
Customer service is the assistance and support provided to customers before, during, and after a purchase.
Customer service involves addressing customer inquiries, resolving issues, and providing guidance.
It includes being friendly, attentive, and responsive to customer needs.
Examples of customer service activities include answering phone calls, responding to emails, and assisting customers in person.
Interview Preparation Tips
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Customer Service Representative Interview Questions & Answers
NTT Data
Anonymous
posted on 3 Sep 2024
Selected
I applied via Naukri.com and was interviewed before Sep 2023. There was 1 interview round.
(2 Questions)
- Q1. Tell me about yourself
- Ans.
Experienced customer service representative with a passion for helping others and resolving issues efficiently.
Over 5 years of experience in customer service roles
Strong communication and problem-solving skills
Ability to remain calm and professional in high-pressure situations
Proven track record of exceeding customer satisfaction goals
Example: In my previous role at XYZ Company, I handled over 50 customer inquiries dai...
- Q2. Question about career gaps
Customer Service Representative Interview Questions & Answers
IGT Solutions
Anonymous
posted on 22 Dec 2022
Selected
I applied via Naukri.com and was interviewed before Dec 2021. There were 2 interview rounds.
(5 Questions)
- Q1. Why you want to work in our company
- Q2. Tell me about your self
- Q3. Are comfortable for relocation
- Ans.
Yes, I am comfortable with relocation.
I am open to new experiences and challenges.
I have relocated before for work and adapted well to new environments.
I am willing to relocate for the right opportunity.
I understand that relocation may be necessary for career growth and development.
- Q4. What do you know about our company
- Q5. What is called self motivated
Interview Preparation Tips
Senior Customer Service Representative Interview Questions & Answers
Optum Global Solutions
Anonymous
posted on 27 Oct 2024
Selected
I applied via Company Website and was interviewed in Sep 2024. There were 3 interview rounds.
(2 Questions)
- Q1. Self Introduction
- Q2. About Experience
(3 Questions)
- Q1. Self Introduction
- Q2. About Experience
- Q3. Weakness and Strength
Typing Test and a mock chat
Customer Service Representative Interview Questions & Answers
NTT Data
Anonymous
posted on 2 Feb 2022
I applied via campus placement at Madras University and was interviewed before Feb 2021. There were 2 interview rounds.
It was easy and the host made us feel really comfortable
They just checked whether we are trying to speak or not
(1 Question)
- Q1. They asked about ourselves and discussed about salary pacakge and job description and asked basic question thats it
Interview Preparation Tips
Operations Representative Interview Questions & Answers
IGT Solutions
Anonymous
posted on 14 May 2023
Selected
I applied via Recruitment Consulltant and was interviewed in Apr 2023. There were 2 interview rounds.
(1 Question)
- Q1. Introduction , experience last drawn salary of fresher graduate or not ?
- Ans.
The question is asking about the candidate's introduction, experience, and last drawn salary.
Introduce yourself and highlight your relevant experience.
Mention your last drawn salary if applicable.
If you are a fresher graduate, mention that you do not have any previous salary.
Focus on your skills and how they align with the job requirements.
(1 Question)
- Q1. It was operations round which means hr will only ask you about whether you can do rotation shift or not and what was previous role in your company if graduate then will check grammer check
Interview Preparation Tips
Now make sure you prepare only these questions and I am sure you will be hired
1st question :- introduction
2nd question:- previous salary, salary expectations, previous role if experienced - if fresher grammer check is must means - how did you spend your last weekend 2nd :- memorable day of your life 3rd :- last movie you watched
3rd question:- can you do rotational shift Answer must be yes
Now last typing test which should be 90 % accuracy speed doesn't that much matter
And last versant:- please open YouTube and search :- Pearson versant test example and just learn the sentences and fill in the blanks and I am 100% sure you will pass you only need 50 marks out of 100 which is so easy . I am writing this from my heart because I think that keeping this knowledge or kind of secret will give me nothing but if I share I'll get so many likes or blessings that's all I am sure if you read this you will be hired 100 % have an amazing life aheadm
Customer Support Representative Interview Questions & Answers
Optum Global Solutions
Anonymous
posted on 3 May 2024
I applied via Walk-in and was interviewed in Nov 2023. There was 1 interview round.
(1 Question)
- Q1. About yourself and salary discussion
About current affairs
(3 Questions)
- Q1. Why should we hire you?
- Q2. What are your strengths and weaknesses?
- Q3. Tell me about yourself.
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Sutherland Global Services Customer Service Representative Interview Process
based on 3 interviews
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Sutherland Global Services Customer Service Representative Reviews and Ratings
based on 40 reviews
Rating in categories
|
Associate
2.3k
salaries
|  ₹1.1 L/yr - ₹7.4 L/yr |
|
Senior Associate
1.8k
salaries
| ₹1.8 L/yr - ₹7.8 L/yr |
|
Customer Service Associate
1.6k
salaries
| ₹1 L/yr - ₹5.8 L/yr |
|
Associate Manager
842
salaries
| ₹4.4 L/yr - ₹13.8 L/yr |
|
CS Internet Associate
699
salaries
| ₹1.1 L/yr - ₹6 L/yr |
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