Optum Global Solutions Customer Support Representative Interview Questions and Answers

Q1. Tell me about yourself.
Ans. I would suggest you guys to prepare a kind of description of yourself pf 2-3 minutes where you talk about you academics then your family background then your experience (if any) and at the end talk about what kind of a person you are and what brought you to that job.
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Q1. Tell me about yourself. Why did you choose this job. A topic on which you have to speak for 2 minutes.
Ans. So basically, here you are supposed to be professional about your answers. You need to keep in mind the language and your accent. The employer checks your accent and vocabulary.
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Q1. General question regarding the job roles and responsobilities.
Ans. Here, the HR will discuss the roles and responsibilties with you.
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Q1. Tell me about yourself
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Q1. Self introduction
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Versant test which was taken online

Q1. A round with the ops manager
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Q1. Personal details
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Q2. Professional experience
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It was 45 min apptitude test it was not a difficult test.

Q1. Tell me something about yourself
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Q2. Tell me something about your self
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Q1. Tell me about yourself
Ans. 
Experienced customer service representative with a passion for helping others and resolving issues efficiently.
• Over 5 years of experience in customer service roles

• Strong communication and problem-solving skills

• Ability to remain calm and professional in high-pressure situations

• Proven track record of exceeding customer satisfaction goals

• Example: In my previous role at XYZ Company, I handled over 50 customer inquiries dai...read more
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Q2. Question about career gaps
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Versant round through app

Q1. Hobbies, topic to speak on
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About previous experience, about projects knowledge

Q1. Speak on " mental health for 2 min"
Ans. 
Mental health is crucial for overall well-being and should be prioritized.
• Mental health includes emotional, psychological, and social well-being.

• It affects how we think, feel, and act.

• Examples of mental health conditions include anxiety disorders, depression, and bipolar disorder.

• Seeking help from professionals like therapists or counselors is important for managing mental health.

• Self-care practices such as exercise, m...read more
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Q2. Tell me about yourself
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Q3. Are you ok in night shift
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