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Accenture Customer Support Representative Interview Questions and Answers

Updated 27 Dec 2023

Accenture Customer Support Representative Interview Experiences

1 interview found

Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - Aptitude Test 

Versant round through app

Round 3 - HR 

(1 Question)

  • Q1. Hobbies, topic to speak on
Round 4 - Case Study 

About previous experience, about projects knowledge

Interview questions from similar companies

I applied via Walk-in and was interviewed before Aug 2021. There were 2 interview rounds.

Round 1 - One-on-one 

(1 Question)

  • Q1. Basic introduction,communication skills are checked if you are bilingual
Round 2 - HR 

(1 Question)

  • Q1. Operations round,process oriented KRA’s may be asked like AHT,Quality score etc

Interview Preparation Tips

Interview preparation tips for other job seekers - Interview is easy for those who are experienced

Customer Support Representative Interview Questions & Answers

HCLTech user image Dharshini.T III BA English

posted on 25 Jun 2024

Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-

I was interviewed before Jun 2023.

Round 1 - Aptitude Test 

Technical test for bps process

Round 2 - HR 

(2 Questions)

  • Q1. Why should hire you?
  • Q2. Okay with the salary package?

I applied via Recruitment Consulltant and was interviewed in Jul 2022. There were 4 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - Interview call 

(1 Question)

  • Q1. Tell me about yourself.
  • Ans. I would suggest you guys to prepare a kind of description of yourself pf 2-3 minutes where you talk about you academics then your family background then your experience (if any) and at the end talk about what kind of a person you are and what brought you to that job.
  • Answered Anonymously
Round 3 - VNA round 

(1 Question)

  • Q1. Tell me about yourself. Why did you choose this job. A topic on which you have to speak for 2 minutes.
  • Ans. So basically, here you are supposed to be professional about your answers. You need to keep in mind the language and your accent. The employer checks your accent and vocabulary.
  • Answered Anonymously
Round 4 - HR 

(1 Question)

  • Q1. General question regarding the job roles and responsobilities.
  • Ans. Here, the HR will discuss the roles and responsibilties with you.
  • Answered Anonymously

Interview Preparation Tips

Interview preparation tips for other job seekers - The important thing is preparation. You need to be preapred. Read about the role that you are applying to. Read about the company as qell and how you fit in or what you can offer. And the first impression is when you tell them about yourself. So write down few points about yourself and prepare your 2 minutes intro.

I applied via Company Website and was interviewed before Dec 2020. There were 4 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. Questions on Java,SQL,some trending technologies(IOT,Big data),pattern questions, programming questions with different approaches.

Interview Preparation Tips

Interview preparation tips for other job seekers - Prepare basics of DSA, have knowledge about the databases, some common dml ,ddl statements, programming knowledge of a particular language like C,Java, python,etc...have good command on oops concepts... little bit of frameworks knowledge will also help

I applied via Referral and was interviewed before Jan 2021. There was 1 interview round.

Interview Questionnaire 

1 Question

  • Q1. Java questions

Interview Preparation Tips

Interview preparation tips for other job seekers - Prepare basic questions

I applied via Newspaper Ad and was interviewed before Jun 2021. There were 3 interview rounds.

Round 1 - Aptitude Test 
Round 2 - Technical 

(1 Question)

  • Q1. Basic questions of java.
Round 3 - HR 

(1 Question)

  • Q1. Intro and other hr related questions.

Interview Preparation Tips

Interview preparation tips for other job seekers - Cover the basic questions regarding the programming language.

I applied via Naukri.com and was interviewed before Apr 2021. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - Aptitude Test 

Interview Preparation Tips

Interview preparation tips for other job seekers - Nothing as such. Overall experience was good

I applied via Referral and was interviewed before Apr 2021. There were 2 interview rounds.

Round 1 - Aptitude Test 

Puzzles, Psychometric Test

Round 2 - One-on-one 

(1 Question)

  • Q1. Some water in 3 Jars question, you had to measure out 5L correctly

Interview Preparation Tips

Interview preparation tips for other job seekers - Make the interview interactive, I got this input from another Senior. Before i went into the interview room the volunteers were telling all those who goes into Room No 1 is screwed. I was praying i don't get room no 1. But fortunately for me I got room no 1 because when the interviewer gave me the puzzle and handed over pen and paper he went back to relax his posture and when i explained i will fill the 5L Jar first, he immediately came forward to listen to me, at that moment i knew i got the job because i felt the previous candidates never made their interview interactive and that's why he went back to relax his posture.

I applied via Company Website and was interviewed before Feb 2021. There were 3 interview rounds.

Round 1 - Aptitude Test 

TNQT: TCS National Qualifier Test

Round 2 - Technical 

(1 Question)

  • Q1. All technical questions related to your project and basic understanding of any programming language. Basically questions from your resume will be asked.
Round 3 - HR 

(2 Questions)

  • Q1. Tell me about yourself.
  • Q2. What is your family background?

Interview Preparation Tips

Interview preparation tips for other job seekers - All the best, TCS is not tough to get into. But getting good project is a main cookie to be cracked.

Accenture Interview FAQs

How many rounds are there in Accenture Customer Support Representative interview?
Accenture interview process usually has 4 rounds. The most common rounds in the Accenture interview process are Resume Shortlist, Aptitude Test and HR.

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Accenture Customer Support Representative Interview Process

based on 1 interview

Interview experience

5
  
Excellent
View more

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Accenture Customer Support Representative Salary
based on 50 salaries
₹2.1 L/yr - ₹7.2 L/yr
36% more than the average Customer Support Representative Salary in India
View more details

Accenture Customer Support Representative Reviews and Ratings

based on 9 reviews

4.3/5

Rating in categories

4.3

Skill development

4.2

Work-life balance

4.5

Salary

4.0

Job security

4.0

Company culture

3.8

Promotions

3.8

Work satisfaction

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