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Accenture Customer Support Representative Interview Questions and Answers

Updated 29 Mar 2025

Accenture Customer Support Representative Interview Experiences

2 interviews found

Interview experience
1
Bad
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Not Selected

I appeared for an interview in Mar 2025, where I was asked the following questions.

  • Q1. Relevant Experience and skills
  • Q2. International voice Process

Interview Preparation Tips

Interview preparation tips for other job seekers - Please don't trust the hrs of this company
Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - Aptitude Test 

Versant round through app

Round 3 - HR 

(1 Question)

  • Q1. Hobbies, topic to speak on
Round 4 - Case Study 

About previous experience, about projects knowledge

Customer Support Representative Interview Questions Asked at Other Companies

asked in Eaton
Q1. What was the specific Process you have implemented to reduce the ... read more
Q2. When and how you handle an angry Customer?
asked in Vakilsearch
Q3. And what is meant by customer support in detailed
Q4. How deal with Customers?
Q5. Any sales experience, sell me a desktop n show

Interview questions from similar companies

I applied via Walk-in and was interviewed before Aug 2021. There were 2 interview rounds.

Round 1 - One-on-one 

(1 Question)

  • Q1. Basic introduction,communication skills are checked if you are bilingual
Round 2 - HR 

(1 Question)

  • Q1. Operations round,process oriented KRA’s may be asked like AHT,Quality score etc

Interview Preparation Tips

Interview preparation tips for other job seekers - Interview is easy for those who are experienced

I applied via Recruitment Consulltant and was interviewed in Jul 2022. There were 4 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - Interview call 

(1 Question)

  • Q1. Tell me about yourself.
  • Ans. I would suggest you guys to prepare a kind of description of yourself pf 2-3 minutes where you talk about you academics then your family background then your experience (if any) and at the end talk about what kind of a person you are and what brought you to that job.
  • Answered Anonymously
Round 3 - VNA round 

(1 Question)

  • Q1. Tell me about yourself. Why did you choose this job. A topic on which you have to speak for 2 minutes.
  • Ans. So basically, here you are supposed to be professional about your answers. You need to keep in mind the language and your accent. The employer checks your accent and vocabulary.
  • Answered Anonymously
Round 4 - HR 

(1 Question)

  • Q1. General question regarding the job roles and responsobilities.
  • Ans. Here, the HR will discuss the roles and responsibilties with you.
  • Answered Anonymously

Interview Preparation Tips

Interview preparation tips for other job seekers - The important thing is preparation. You need to be preapred. Read about the role that you are applying to. Read about the company as qell and how you fit in or what you can offer. And the first impression is when you tell them about yourself. So write down few points about yourself and prepare your 2 minutes intro.

Customer Support Representative Interview Questions & Answers

HCLTech user image Dharshini.T III BA English

posted on 25 Jun 2024

Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-

I appeared for an interview before Jun 2023.

Round 1 - Aptitude Test 

Technical test for bps process

Round 2 - HR 

(2 Questions)

  • Q1. Why should hire you?
  • Q2. Okay with the salary package?

I applied via Campus Placement and was interviewed in May 2020. There were 6 interview rounds.

Interview Questionnaire 

3 Questions

  • Q1. 1.In frst round they gave two programs like palindrome,leap year which is quite easy only, aptitude consists of 60qns .
  • Q2. 2.In second round which is technical round, again they gave one pgm which is lightly complicated and also questions will be asked based on our resume and branch.
  • Q3. 3.HR round based on your personal skill.

Interview Preparation Tips

Interview preparation tips for other job seekers - Try to be perfect in basic coding and also aptitude,it is not much tough and also be bold while answering in technical round,try to do more projects......

Interview Questionnaire 

2 Questions

  • Q1. Tell about you
  • Q2. What is computer networking
  • Ans. 

    Computer networking is the practice of connecting devices together to share resources and communicate with each other.

    • Computer networking involves the use of hardware and software to connect devices together, such as computers, printers, and servers.

    • Networking protocols, such as TCP/IP, are used to facilitate communication between devices.

    • Examples of computer networks include local area networks (LANs), wide area netwo...

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - 1 round will be aptitude test and 2 nd round will be group discussion and finally there will be technical hr and general hr round

Skills evaluated in this interview

I applied via Referral and was interviewed in Sep 2020. There were 4 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. What did you asked?

Interview Preparation Tips

Interview preparation tips for other job seekers - This interview wanted to test about person knowledge and communication skills. Most of the questions asked to they subject in interview. Person details.
Thanks you

I applied via Walk-in and was interviewed before Apr 2020. There were 6 interview rounds.

Interview Questionnaire 

2 Questions

  • Q1. Why do you want to join this company?
  • Q2. I want to make my career in __________ industry.

Interview Preparation Tips

Interview preparation tips for other job seekers - Be specific about the answers you give during an interview, means your answer should be to the point only. Neither less than what is asked nor more than required.

I applied via Company Website and was interviewed in Nov 2020. There were 3 interview rounds.

Interview Questionnaire 

2 Questions

  • Q1. Question related technologies you have worked on and there versions..how your production cycle worked in last company and some oops related questions
  • Q2. Be confident they don't take more than 2-3 rounds.your basic must be perfect

Interview Preparation Tips

Interview preparation tips for other job seekers - They don't take more than 2-3 rounds.be confident and basics must be perfect

Accenture Interview FAQs

How many rounds are there in Accenture Customer Support Representative interview?
Accenture interview process usually has 2-3 rounds. The most common rounds in the Accenture interview process are Resume Shortlist, Aptitude Test and HR.

Tell us how to improve this page.

Accenture Customer Support Representative Interview Process

based on 2 interviews

Interview experience

3
  
Average
View more

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Accenture Customer Support Representative Salary
based on 55 salaries
₹2.2 L/yr - ₹7.2 L/yr
48% more than the average Customer Support Representative Salary in India
View more details

Accenture Customer Support Representative Reviews and Ratings

based on 9 reviews

4.3/5

Rating in categories

4.3

Skill development

4.2

Work-life balance

4.5

Salary

4.0

Job security

4.0

Company culture

3.8

Promotions

3.8

Work satisfaction

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