HCLTech Customer Support Representative Interview Questions and Answers

Q1. Tell me about yourself.
Ans. I would suggest you guys to prepare a kind of description of yourself pf 2-3 minutes where you talk about you academics then your family background then your experience (if any) and at the end talk about what kind of a person you are and what brought you to that job.
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Q1. Tell me about yourself. Why did you choose this job. A topic on which you have to speak for 2 minutes.
Ans. So basically, here you are supposed to be professional about your answers. You need to keep in mind the language and your accent. The employer checks your accent and vocabulary.
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Q1. General question regarding the job roles and responsobilities.
Ans. Here, the HR will discuss the roles and responsibilties with you.
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Q1. Basic introduction,communication skills are checked if you are bilingual
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Q1. Operations round,process oriented KRA’s may be asked like AHT,Quality score etc
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Q1. Useless, senseless & waste of time
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Q2. Big waste of time even after a great interview
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Cleared with ace, got great feedback from everyone

Q1. Tell me about yourself
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Q1. Self introduction
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Versant test which was taken online

Q1. A round with the ops manager
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Q1. Explain about yourself in a minute
Ans. Have a flow in communication with correct sentence framing
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Q1. Personal details
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Q2. Professional experience
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Q1. Tell me about yourself.
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Q2. Why do you want to join wipro?
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Q3. What do you know about customer service representatives?
Ans. 
Customer service representatives are professionals who interact with customers to provide information, handle complaints, and process orders.
• Customer service representatives are responsible for addressing customer inquiries and resolving issues.

• They often work in call centers, retail stores, or online platforms.

• Good communication skills, patience, and problem-solving abilities are essential for this role.

• Examples of ta...read more
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