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HCLTech Customer Support Representative Interview Questions and Answers
Updated
25 Jun 2024
1 interview found
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Customer Support Representative Interview Questions
Dharshini.T III BA English
posted on 25 Jun 2024
Interview experience
Excellent
Difficulty level
-
Duration
-
Result
-
I was interviewed before Jun 2023.
2 Interview Rounds
1
Aptitude Test Round
Technical test for bps process
2
HR Round (2 Questions)
- Q1. Why should hire you? Add Answer
- Q2. Okay with the salary package? Add Answer
What people are saying about HCLTech
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moonwalker
works at
Infocenter
Help in salary negotiation
I am a servicenow developer(technical lead) with 3.2 years of experience with the current salary of 11 LPA. What should be my expected salary in HCL tech. Currently holding an offer of 15.5 LPA(fixed). So considering HCL's variable+ fixed pay. What should I expect?
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Interview questions from similar companies
Mayuri chikane
Interview experience
Excellent
Difficulty level
-
Duration
-
Result
-
4 Interview Rounds
1
Resume Shortlist Round
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
2
Aptitude Test Round
Versant round through app
3
HR Round (1 Question)
- Q1. Hobbies, topic to speak on Add Answer
4
Case Study Round
About previous experience, about projects knowledge
I applied via Recruitment Consulltant and was interviewed in Jul 2022.
4 Interview Rounds
1
Resume Shortlist Round
Pro Tip by AmbitionBox:
Don’t add your photo or details such as gender, age, and address in your resume. These details do not add any value.
View all tips
2
Interview call Round (1 Question)
- Q1. Tell me about yourself. View Answers (1)
3
VNA round Round (1 Question)
- Q1. Tell me about yourself. Why did you choose this job. A topic on which you have to speak for 2 minutes. View Answers (1)
4
HR Round (1 Question)
- Q1. General question regarding the job roles and responsobilities. View Answers (1)
Interview Preparation Tips
Interview preparation tips for other job seekers - The important thing is preparation. You need to be preapred. Read about the role that you are applying to. Read about the company as qell and how you fit in or what you can offer. And the first impression is when you tell them about yourself. So write down few points about yourself and prepare your 2 minutes intro.
I applied via Walk-in and was interviewed before Aug 2021.
2 Interview Rounds
1
One-on-one Round (1 Question)
- Q1. Basic introduction,communication skills are checked if you are bilingual Add Answer
2
HR Round (1 Question)
- Q1. Operations round,process oriented KRA’s may be asked like AHT,Quality score etc Add Answer
Interview Preparation Tips
Interview preparation tips for other job seekers - Interview is easy for those who are experienced
Interview experience
Bad
Difficulty level
Moderate
Duration
More than 8 weeks
Result
No response
I applied via Recruitment Consulltant and was interviewed in Jan 2024.
2 Interview Rounds
1
HR Round (2 Questions)
- Q1. Useless, senseless & waste of time Add Answer
- Q2. Big waste of time even after a great interview Add Answer
2
Assignment Round
Cleared with ace, got great feedback from everyone
Interview Preparation Tips
Interview preparation tips for other job seekers - Never be dependent on shit firm like TCS, really had a great respect from them but after going through the interview process and listening to feedbacks from people within the organisation. Its nothing but a shit firm consuming people's blood at cheap salary. Nothing but bringing more insult to TATA.
Their HR may normal call you instead of Microsoft meet for final /Opps round instead of Manager without even keeping your resume handy they call you for interview, then reject without reason.
Really wish I would've recorded the conversation.
Their HR may normal call you instead of Microsoft meet for final /Opps round instead of Manager without even keeping your resume handy they call you for interview, then reject without reason.
Really wish I would've recorded the conversation.
Interview experience
Bad
Difficulty level
-
Duration
-
Result
-
3 Interview Rounds
1
HR Round (1 Question)
- Q1. Self introduction Add Answer
2
Aptitude Test Round
Versant test which was taken online
3
Technical Round (1 Question)
- Q1. A round with the ops manager Add Answer
Interview Preparation Tips
Interview preparation tips for other job seekers - Pathetic experience
Interview experience
Good
Difficulty level
-
Duration
-
Result
-
1 Interview Round
1
One-on-one Round (1 Question)
- Q1. Explain about yourself in a minute View Answers (1)
Interview experience
Average
Difficulty level
-
Duration
-
Result
-
1 Interview Round
1
HR Round (2 Questions)
- Q1. Personal details Add Answer
- Q2. Professional experience Add Answer
Interview experience
Good
Difficulty level
-
Duration
-
Result
-
1 Interview Round
1
HR Round (3 Questions)
- Q1. Tell me about yourself. View Answers (1)
- Q2. Why do you want to join wipro? View Answers (1)
- Q3. What do you know about customer service representatives? View Answers (2)
Interview Preparation Tips
Interview preparation tips for other job seekers - Be fluent and clearly Pronounciate your words.
Interview experience
Excellent
Difficulty level
Easy
Duration
Less than 2 weeks
Result
No response
I applied via Referral and was interviewed in Apr 2024.
1 Interview Round
1
HR Round (1 Question)
- Q1. Why do you want to be a call center agent View Answers (1)
HCLTech Interview FAQs
How many rounds are there in HCLTech Customer Support Representative interview?
HCLTech interview process usually has 2 rounds. The most common rounds in the HCLTech interview process are Aptitude Test and HR.
How to prepare for HCLTech Customer Support Representative interview?
Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at HCLTech. The most common topics and skills that interviewers at HCLTech expect are US Healthcare, international voice, AR Calling, Authorization and Claims Processing.
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HCLTech Customer Support Representative Reviews and Ratings
based on 8 reviews
Rating in categories
|
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|  ₹1.2 L/yr - ₹8 L/yr |
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