HCLTech Customer Support Representative Reviews

Likes

It gives opportunity to freshers to brush and up their skills and knowledge and gain experience from here.

Dislikes

The work culture over here is too poor and I found lack of management support. Shift timing is too long.

Work Details

Work policy: 3 days/week from office

Work days: Rotational Shift (Flexible Timings)

Work related travel: This is a desk job.

Likes

No learning

Dislikes

Full monitoring of timing and your breaks if exceed then u will receive mail from Rm Worst inbound calls Can’t leave system for long time and if problem in Laptop then it will count under ur fault

Work Details

Work days: Rotational Shift (Strict Timings)

Work related travel: This job involves Travel Within City.

Likes

The only thing I like about working in HCLTech is that the NAME speaks it all. Bass Name kha rahi hai ye ab apna nothing else. Family relatives colony walo ke samne 1 respect create ho jati hai that this person is working in Indian MNC.

Dislikes

Toxic work culture No growth within the organisation. Even after you spend more time then the required time to switch IJP. micromanagement illegally use of authority by senior person Unprofessional behaviour by senior authorities employee HR partner don't listen to employees query and only support the managers in any case. They'll hire you work a X profile and will get you onboarded in a project with requirement of Z profile. This being either for the offshore employees or the bench employees. Appraisal letter is delayed by half a year. WFO is only applicable on Males at NV location as they a policy in which females are required to WFH after 7pm. Although these female employees don't have any problem in staying in campus in case there's any event or DJ night or some celebration kind of thing. The management have a very soft side for female employees....Read More

Work Details

Work days: Rotational Shift (Strict Timings)

Work related travel: This is a desk job.

Likes

Work life balance is great but depends on project and the management. Great choice to Kickstart career for the recent graduate.

Dislikes

No relevance for the LPA mentioned and take-home salary. Too many cuttings and dispersion. Don't expect hike and appraisals every year. Just for name sale they release and provide perks.

Work Details

Work days: Rotational Shift (Strict Timings)

Work related travel: This is a desk job.

Likes

Na

Dislikes

Even after 2 quarters the appraisal paper are not released properly they highlights process is all but even no proper timeline to maintain the papaer releases worst

Work Details

Work policy: 3 days/week from office

Work days: Rotational Shift (Strict Timings)

Work related travel: This is a desk job.

Likes

You become comfortable by seeing everyone is going through the same level

Dislikes

Very toxic policy , appraisals are delayed , the salary is not salary its pocket money, the over work culture and less people in work and more people on bench and silent layoffs

Work Details

Work days: Monday to Friday (Strict Timings)

Work related travel: This is a desk job.

Likes

One can expect job security if wants to work in low payout.

Dislikes

No timely appraisal and no appreciation on work. RnR are always a bluff those who do buttering will be nominated. Despite of working extra apart from work hours you might hear you don't deserve this job or designation Team Leaders and management are least bothered about employees and only care for fu..ing revenue. Full of people whodon't even know how to behave with Senior and trying to create unhealthy environment at workplace SME and team leaders are biased specialty when it come to their performance they start begging to leave a responsibility which u are bound with Raising complaints against people who are not doing right things is not acceptable by managers and so call management people. Only conclusion is not gonna recommend this he'll to anyone all the reviews are not real and for sure are their decent employees who don't know how to behave....Read More

Work Details

Work policy: 3 days/week from office

Work days: Monday to Friday (Strict Timings)

Work related travel: This is a desk job.

Likes

Only the job security

Dislikes

No timely appraisals and there’s a delay of 2 quarters. It means promotion or appraisal came after 1.5 year of work and even that depends on the management. The rotational shift will highly affect physical and mental health.

Work Details

Work policy: 3 days/week from office

Work days: Rotational Shift (Flexible Timings)

Work related travel: This is a desk job.

Likes

HCL software is the product domain of HCL Tech , I was working for their one of the product and the work culture was like service based company, company politics and internal favourism happens, HR are of no use , they are just puppets of upper management

Dislikes

Politics and work environment

Work Details

Work policy: 2 days/week from office

Work days: Monday to Friday (Strict Timings)

Likes

Salary on time, insurance for family

Dislikes

No hike, salary cuts with new introduction of quarterly performance bonus carved from the existing CTC. Forget 25% average of CTC, will not be paid.

Work Details

Work policy: 3 days/week from office

Work days: Monday to Friday (Flexible Timings)

Work related travel: This is a desk job.

Likes

It was my first it job and it was terrible. I was in project at the time of my maternity leave.my manager gave me low rating because of my maternity in annual performance and she gave me reason as budget issue.later my hr called me and ask to resign because of low rating.

Dislikes

Pure politics

Work Details

Work policy: 2 days/week from office

Work days: Monday to Friday (Strict Timings)

Work related travel: This job involves Travel Within City.

Likes

This is all depends on your manager.

Dislikes

1. working hours there is no time limit of your shift. 2. Shift timing is changed every week or 2 times in a month. 3. Transport team is very bad. 4. HR said ask your questions but they guys have no answer about Appraisal or Salary increment/ promotion. 5. Appraisal is very bad like 1-5% only.

Likes

There is not timing login and logout time restrictions when you go physically to work. But they have a tool to make sure you worked 8 hours a day. Which is good.

Dislikes

The managers don't know how to control their mouth. They talk like how a government employee will misbehave. And HRs are puppets of the managers and DU heads. Very poor env to work. Give you 150% they will treat like you did only 50% and influence your performance bonus badly. Managers take it personally if you talk against their mistake on their face.

Likes

It not quite good place to work

Dislikes

Everything. let me start with appraising the management. Very bad working environment. No job security. Also don't even

Work Details

Work policy: 3 days/week from office

Work timings: Flexible Timings

Work related travel: This is a desk job.

Likes

HCL provide great work culture and always support its employees

Dislikes

Few things like old manager some times never understand the things they follow old practices and never try to give chance new resources

Work Details

Work policy: 3 days/week from office

Work days: Monday to Friday (Strict Timings)

Work related travel: This is a desk job.

Likes

At HCL Tech we i have developed my skills developed my personality and i have got the good environment of my team to support each other.

Dislikes

I was working there since from 3 years but didn't got any appraisal. So i think there is no growth in there.

Work Details

Work policy: 3 days/week from office

Work days: Monday to Friday (Flexible Timings)

Work related travel: This is a desk job.