Amazon Customer Support Representative Reviews

Likes

Great environment support team motivatinh always uplift everyone in every aspect ... Dedication towards work is commendable outstanding experience learn alot of things ...glad to work here

Dislikes

Contractual policy sometimes

Likes

Nothing

Dislikes

Everything, worst politics, immediate layof, no job security. They will simply put u in pipeline and they will forcefully ask you to put down the paper

Work Details

Work policy: 2 days/week from office

Work days: Monday to Friday (Strict Timings)

Work related travel: This is a desk job.

Likes

It was great , but there was no bloody security about it. Worst part is even those recieved extension who passed away lower in graduation. Just because I was sick ko extension was given . Even after submitting the medical certificate at the date . Very unfair

Dislikes

Will expect you to read the above

Likes

Amazon paid salary on time and no compromise over compliance. I like both things

Dislikes

Amazon is a very good company but Third party employees are not feel safe due to contracting and third party employees growth is very very low

Work Details

Work days: Rotational Shift (Strict Timings)

Work related travel: This is a desk job.

Likes

Working at Amazon is the best thing that can happen to anyone. Whether it's a fresher or experienced individual, really doesn't matter. They give the equal opportunity for everyone to work, grow and prove that you are the best. They make sure everyone is doing ok, very supportive very helpful. I worked there in 2012 and now I got a chance to write a review and it's 2024 November. I have missed each and everything about Amazon. It's been more than a decade and dint forget the names of people who I have worked with, the manager who hired me my and so much to say but little can be shared. You get to learn so much that I promise it will shape your future....Read More

Dislikes

No possible thing to be said regarding the dislike.

Work Details

Work days: Rotational Shift (Strict Timings)

Work related travel: This is a desk job.

Likes

Work life balance is good if you are okay with your current position

Dislikes

Growth is cimpletely depends on manager. If your manager is not interested in you sure there wont be any promotion even afrer 10 years at same position

Work Details

Work policy: 2 days/week from office

Work days: Monday to Friday (Strict Timings)

Work related travel: This is a desk job.

Likes

Onboarding and training process are top notch. And salary also above market standard. Flexible work schedule.

Dislikes

Not much less cultural activities to spend time

Work Details

Work policy: 2 days/week from office

Work days: Monday to Friday (Flexible Timings)

Work related travel: This is a desk job.

Likes

work life balance and pay

Dislikes

promotions and growth

Likes

The team culture or environment Opportunities to learn and the flexibility in work

Dislikes

Amazon won't appreciate and helps to grow and they won't focus on performance sincerity and efforts an employee put towards there work

Likes

Good culture and they pay for overtime during peak season

Dislikes

Too much of politics in the company and specially for internal job transfer, they prefer women to occupy the posts as they follow the so called "DEI" policy. And the post that I am in right now, you have to be your managers favourite to grow or from the same community.

Work Details

Work policy: 3 days/week from office

Work days: Rotational Shift (Flexible Timings)

Work related travel: This job involves Travel Within City.

Likes

Seller support experience Goodies

Dislikes

Seller support experience Unrealistic targets and metrics Company is good however the management is absolutely pathetic When u apply for ijps their is no response from hiring managers unless u r a pretty looking girl ( majority of the times 9/10) Teams are mixed with folks wfh and wfo as a result no team bonding Supervisors and managers are from different sites so chances of meeting them in person is 0 Overall it’s a BPO experience doesn’t feel like u r working for a reputed firm like Amazon...Read More

Work Details

Work policy: 3 days/week from office

Work days: Rotational Shift (Flexible Timings)

Work related travel: This job involves Travel Within City.

Likes

The environment. What ever happened everybody is treated in a polite way. There is no ways of shouting with unparliamentary words. Leave policy is good.

Dislikes

No promotion will come.low hike percentage. Simply you do more work but no hike will be given. Office politics is huge it's like a sea. For example let's say if a senior ops posting in not required but there is a manager who is so supporting the senior manager means. They will create a new posting and promote this operation manager to senior operations manager. Literally like giving the posting to next next managers who are in line with the senior ops but this kind of sincearity is not there in other job post. There are multiple leadership principles but nobody will follow lets say there is a leadership principle called have backbone disagree and committed. But it's just in paper. Not in action. No work from home option previously there was working from home for 3day and 2 day office. Worst shift timings, multiple shift changes within a year will happen no stability to showcase your talent. So with this your scorecard will go will go down so obviously your coming hike will also go down. No tenuerity based promotion will be given even there are 6years plus people in the same level and 2years level people becoming manager.There is a huge diversity among skin tone colour. Language diversity. This is resulting in war like situation inside office....Read More

Work Details

Work days: Monday to Friday (Strict Timings)

Work related travel: This is a desk job.

Likes

Amazon work life balance policy and work culture are the best one.

Dislikes

Never get into Hr and customer support domains, I have seen people are still at L2 level even after 5+ tenured. Only tech and AWS support domains are best with salaries. Promotions are based on JDIs for most of the departments. Extremely Low compensation.

Likes

Amazon used to provide a very good working culture and work life balance Used to provide multiple opportunities to develop skills.

Dislikes

The culture in Amazon has changed it has moved to a more cost cutting and micro management kind of environment which is adding too much pressure to employees and disturbing there work life balance

Work Details

Work days: Monday to Friday (Strict Timings)

Work related travel: This is a desk job.

Likes

A company with excellent culture fosters an environment where employees feel valued, supported, and engaged.

Dislikes

growth has been slower than anticipated in recent months

Work Details

Work policy: 3 days/week from office

Work days: Monday to Friday (Flexible Timings)

Work related travel: This is a desk job.

Likes

Amazon being one FAANG companies, gives your CV an immense boost. Also, there are enough opportunities to move within the organisation.

Dislikes

5 days work week. Rare opportunities to for WFH or remote work. Constant emphasis on high performance and yield. Very little growth opportunity in terms of remuneration.

Work Details

Work days: Monday to Friday (Strict Timings)

Work related travel: This is a desk job.