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FIS Customer Service Associate Interview Questions and Answers
FIS Customer Service Associate Interview Experiences
7 interviews found
suraj sharma
It only ask about mathematical , and grammatical knowledge
(1 Question)
- Q1. Normal introduction , and looking communication skills
(1 Question)
- Q1. What is cx service , how can you tackle a difficult cx
- Ans.
CX service refers to customer experience service, and tackling a difficult CX involves active listening, empathy, problem-solving, and effective communication.
Active listening to understand the customer's concerns and needs
Showing empathy towards the customer's situation and emotions
Problem-solving to find a solution that meets the customer's expectations
Effective communication to explain the resolution and ensure cust
Selected
I applied via Recruitment Consulltant and was interviewed before Apr 2023. There were 2 interview rounds.
(1 Question)
- Q1. Basic introduction, company's profile.
AMCAT Assessment takes place
I applied via Company Website and was interviewed in Mar 2022. There were 3 interview rounds.
(2 Questions)
- Q1. What do you understand by BPO?
- Ans.
BPO stands for Business Process Outsourcing. It refers to the practice of contracting specific business processes to a third-party service provider.
BPO involves outsourcing non-core business functions to external vendors.
It helps companies focus on their core competencies and reduce costs.
Common BPO services include customer support, technical support, data entry, and back-office operations.
BPO can be onshore (within t...
- Q2. What is empathy and how to deal with the customer if customer irritate with your service?
- Ans.
Empathy is the ability to understand and share the feelings of others. To deal with an irritated customer, listen actively, apologize sincerely, offer solutions, and show genuine concern.
Listen actively to the customer's concerns and frustrations.
Apologize sincerely for any inconvenience caused.
Offer solutions or alternatives to address the customer's issue.
Show genuine concern and understanding for the customer's feel...
Basically it's a normal versant test
Interview Preparation Tips
What people are saying about FIS
I applied via Referral and was interviewed in Feb 2022. There were 2 interview rounds.
(6 Questions)
- Q1. Share details of your previous job.
- Q2. What are your salary expectations?
- Q3. What is your family background?
- Q4. Why are you looking for a change?
- Q5. What are your strengths and weaknesses?
- Q6. Tell me about yourself.
Bpat test online
Interview Preparation Tips
- bpat
FIS interview questions for designations
I applied via Company Website and was interviewed in Dec 2021. There were 2 interview rounds.
(3 Questions)
- Q1. What is your family background?
- Q2. Where do you see yourself in 5 years?
- Q3. Tell me about yourself.
(3 Questions)
- Q1. What is your family background?
- Q2. Where do you see yourself in 5 years?
- Q3. Tell me about yourself.
Interview Preparation Tips
- UPSC
- Stenography
- Sales
- Communication Skills
I applied via Recruitment Consultant
Interview Questionnaire
3 Questions
- Q1. Tell me about yourself?
- Q2. If you have to change one thing about your behavior what would it be?
- Q3. Where do you see yourself after 5 years?
Interview Preparation Tips
I applied via Walk-in and was interviewed before Feb 2020. There were 3 interview rounds.
Interview Questionnaire
1 Question
- Q1. General questions
Interview Preparation Tips
Good communication skills
Be confident
Initially say yes for rotational shifts later on when u get one u can talk to them
Interview questions from similar companies
Customer Service Associate Interview Questions & Answers
Tech Mahindra
Anonymous
posted on 17 Aug 2021
I applied via Naukri.com and was interviewed before Aug 2020. There were 7 interview rounds.
Interview Questionnaire
1 Question
- Q1. If I tell that, it won’t be thrill, u will not prepare so directly attend and know abt the questions
Interview Preparation Tips
I applied via Recruitment Consultant and was interviewed in Sep 2020. There was 1 interview round.
Interview Questionnaire
2 Questions
- Q1. Tell me about ur self
- Q2. Tell me about the bpo
- Ans.
BPO stands for Business Process Outsourcing. It involves contracting a third-party company to handle specific business processes.
BPOs can handle a variety of processes such as customer service, technical support, and data entry.
Companies outsource to BPOs to save costs and improve efficiency.
BPOs are often located in countries with lower labor costs, such as India and the Philippines.
BPOs may operate onshore, nearshore...
Interview Preparation Tips
Customer Service Associate Interview Questions & Answers
Tech Mahindra
Anonymous
posted on 29 Mar 2022
I appeared for an interview before Mar 2021.
(10 Questions)
- Q1. What are your salary expectations?
- Q2. What is your family background?
- Q3. Why should we hire you?
- Q4. Share details of your previous job.
- Q5. Why are you looking for a change?
- Q6. Where do you see yourself in 5 years?
- Q7. What are your strengths and weaknesses?
- Q8. Tell me about yourself.
- Q9. Plz explain daily routine
- Ans.
My daily routine involves assisting customers, handling inquiries, and resolving complaints.
Check emails and voicemails for any customer inquiries or complaints
Assist customers with their needs and provide solutions to their problems
Handle billing and payment transactions
Maintain a clean and organized work area
Attend team meetings and training sessions to improve customer service skills
- Q10. Plz explain dehli metro
- Ans.
Delhi Metro is a rapid transit system serving Delhi and its satellite cities in the National Capital Region of India.
Delhi Metro has a total of 10 lines and 285 stations.
It is the largest and busiest metro network in India.
The first line of Delhi Metro was opened in 2002.
It has both elevated and underground sections.
Delhi Metro has made commuting easier and faster for millions of people in Delhi and NCR.
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FIS Customer Service Associate Interview Process
based on 2 interviews
2 Interview rounds
- HR Round
- Aptitude Test Round
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FIS Customer Service Associate Reviews and Ratings
based on 61 reviews
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