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FIS Customer Service Associate Interview Questions and Answers
FIS Customer Service Associate Interview Experiences
7 interviews found
suraj sharma
It only ask about mathematical , and grammatical knowledge
(1 Question)
- Q1. Normal introduction , and looking communication skills
(1 Question)
- Q1. What is cx service , how can you tackle a difficult cx
- Ans.
CX service refers to customer experience service, and tackling a difficult CX involves active listening, empathy, problem-solving, and effective communication.
Active listening to understand the customer's concerns and needs
Showing empathy towards the customer's situation and emotions
Problem-solving to find a solution that meets the customer's expectations
Effective communication to explain the resolution and ensure cust
Selected
I applied via Recruitment Consulltant and was interviewed before Apr 2023. There were 2 interview rounds.
(1 Question)
- Q1. Basic introduction, company's profile.
AMCAT Assessment takes place
I applied via Company Website and was interviewed in Mar 2022. There were 3 interview rounds.
(2 Questions)
- Q1. What do you understand by BPO?
- Ans.
BPO stands for Business Process Outsourcing. It refers to the practice of contracting specific business processes to a third-party service provider.
BPO involves outsourcing non-core business functions to external vendors.
It helps companies focus on their core competencies and reduce costs.
Common BPO services include customer support, technical support, data entry, and back-office operations.
BPO can be onshore (within t...
- Q2. What is empathy and how to deal with the customer if customer irritate with your service?
- Ans.
Empathy is the ability to understand and share the feelings of others. To deal with an irritated customer, listen actively, apologize sincerely, offer solutions, and show genuine concern.
Listen actively to the customer's concerns and frustrations.
Apologize sincerely for any inconvenience caused.
Offer solutions or alternatives to address the customer's issue.
Show genuine concern and understanding for the customer's feel...
Basically it's a normal versant test
Interview Preparation Tips
I applied via Referral and was interviewed in Feb 2022. There were 2 interview rounds.
(6 Questions)
- Q1. Share details of your previous job.
- Q2. What are your salary expectations?
- Q3. What is your family background?
- Q4. Why are you looking for a change?
- Q5. What are your strengths and weaknesses?
- Q6. Tell me about yourself.
Bpat test online
Interview Preparation Tips
- bpat
FIS interview questions for designations
I applied via Company Website and was interviewed in Dec 2021. There were 2 interview rounds.
(3 Questions)
- Q1. What is your family background?
- Q2. Where do you see yourself in 5 years?
- Q3. Tell me about yourself.
(3 Questions)
- Q1. What is your family background?
- Q2. Where do you see yourself in 5 years?
- Q3. Tell me about yourself.
Interview Preparation Tips
- UPSC
- Stenography
- Sales
- Communication Skills
I applied via Recruitment Consultant
Interview Questionnaire
3 Questions
- Q1. Tell me about yourself?
- Q2. If you have to change one thing about your behavior what would it be?
- Q3. Where do you see yourself after 5 years?
Interview Preparation Tips
I applied via Walk-in and was interviewed before Feb 2020. There were 3 interview rounds.
Interview Questionnaire
1 Question
- Q1. General questions
Interview Preparation Tips
Good communication skills
Be confident
Initially say yes for rotational shifts later on when u get one u can talk to them
What people are saying about FIS
Interview questions from similar companies
Customer Service Associate Interview Questions & Answers
Tech Mahindra
Anonymous
posted on 17 Aug 2021
I applied via Naukri.com and was interviewed before Aug 2020. There were 7 interview rounds.
Interview Questionnaire
1 Question
- Q1. If I tell that, it won’t be thrill, u will not prepare so directly attend and know abt the questions
Interview Preparation Tips
Customer Service Associate Interview Questions & Answers
Tech Mahindra
Anonymous
posted on 23 May 2021
I applied via Naukri.com and was interviewed in Nov 2020. There was 1 interview round.
Interview Questionnaire
1 Question
- Q1. I was asked below questions : please introduce yourself,introduce to you favourite place,your words on indias educational system,if cx is very irritated what will you do,if cx is asking anything and you d...
Interview Preparation Tips
Customer Service Associate Interview Questions & Answers
Tech Mahindra
Anonymous
posted on 28 Jun 2021
I applied via Referral and was interviewed before Jun 2020. There were 3 interview rounds.
Interview Questionnaire
1 Question
- Q1. About yourself?
Interview Preparation Tips
1. Always be presentable and appear in formals for the interviews. As how pleasing and well-dressed you are also matters in a cooperative world.
2. Be confident while interrogation and give your answers confidently. It doesn't matters if you are wrong, but be confident and always keep an positive eye contact with the interviewer while answering.
3. Always try to understand the questions first and then answer smartly. Try to find out the intentions of the interviewer that what answers they're expecting or what could be the reason behind that question.
4. Always keep a smile on your face whenever you're going for the interviews. It'll feel you and the person as well with lots of positivity.
5. Last but not the least, whenever the question about yourself or about your intro is asked, you need to speak out about your own, don't include anything about your family or anything other, until and unless asked. In about yourself, you can include, your strengths, hobbies, academic qualifications, any certifications or whatever you want to share. Never get too personal or speak about the personal things, it shows your weaknesses and that you don't have to reveal.
Just follow these tips, if you find it useful and as an HR advising it thoroughly works and you'll crack the interview easily with an excellent impression over the interviewers.
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FIS Customer Service Associate Interview Process
based on 2 interviews
2 Interview rounds
- HR Round
- Aptitude Test Round
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FIS Customer Service Associate Reviews and Ratings
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