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FIS Customer Service Associate Interview Questions and Answers
FIS Customer Service Associate Interview Experiences
7 interviews found
I applied via Company Website and was interviewed in Mar 2022. There were 3 interview rounds.
(2 Questions)
- Q1. What do you understand by BPO?
- Ans.
BPO stands for Business Process Outsourcing. It refers to the practice of contracting specific business processes to a third-party service provider.
BPO involves outsourcing non-core business functions to external vendors.
It helps companies focus on their core competencies and reduce costs.
Common BPO services include customer support, technical support, data entry, and back-office operations.
BPO can be onshore (within t...
- Q2. What is empathy and how to deal with the customer if customer irritate with your service?
- Ans.
Empathy is the ability to understand and share the feelings of others. To deal with an irritated customer, listen actively, apologize sincerely, offer solutions, and show genuine concern.
Listen actively to the customer's concerns and frustrations.
Apologize sincerely for any inconvenience caused.
Offer solutions or alternatives to address the customer's issue.
Show genuine concern and understanding for the customer's feel...
Basically it's a normal versant test
Interview Preparation Tips
suraj sharma
It only ask about mathematical , and grammatical knowledge
(1 Question)
- Q1. Normal introduction , and looking communication skills
(1 Question)
- Q1. What is cx service , how can you tackle a difficult cx
- Ans.
CX service refers to customer experience service, and tackling a difficult CX involves active listening, empathy, problem-solving, and effective communication.
Active listening to understand the customer's concerns and needs
Showing empathy towards the customer's situation and emotions
Problem-solving to find a solution that meets the customer's expectations
Effective communication to explain the resolution and ensure cust
Selected
I applied via Recruitment Consulltant and was interviewed before Apr 2023. There were 2 interview rounds.
(1 Question)
- Q1. Basic introduction, company's profile.
AMCAT Assessment takes place
I applied via Referral and was interviewed in Feb 2022. There were 2 interview rounds.
(6 Questions)
- Q1. Share details of your previous job.
- Q2. What are your salary expectations?
- Q3. What is your family background?
- Q4. Why are you looking for a change?
- Q5. What are your strengths and weaknesses?
- Q6. Tell me about yourself.
Bpat test online
Interview Preparation Tips
- bpat
FIS interview questions for designations
I applied via Company Website and was interviewed in Dec 2021. There were 2 interview rounds.
(3 Questions)
- Q1. What is your family background?
- Q2. Where do you see yourself in 5 years?
- Q3. Tell me about yourself.
(3 Questions)
- Q1. What is your family background?
- Q2. Where do you see yourself in 5 years?
- Q3. Tell me about yourself.
Interview Preparation Tips
- UPSC
- Stenography
- Sales
- Communication Skills
I applied via Recruitment Consultant
Interview Questionnaire
3 Questions
- Q1. Tell me about yourself?
- Q2. If you have to change one thing about your behavior what would it be?
- Q3. Where do you see yourself after 5 years?
Interview Preparation Tips
I applied via Walk-in and was interviewed before Feb 2020. There were 3 interview rounds.
Interview Questionnaire
1 Question
- Q1. General questions
Interview Preparation Tips
Good communication skills
Be confident
Initially say yes for rotational shifts later on when u get one u can talk to them
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I applied via Naukri.com and was interviewed in Jul 2024. There was 1 interview round.
(2 Questions)
- Q1. Tell me about your self
- Ans.
I am a dedicated and experienced customer service professional with a passion for helping others.
I have over 5 years of experience in customer service roles
I am skilled in handling customer inquiries and resolving issues efficiently
I am a strong communicator and problem-solver
I am committed to providing excellent service and building positive relationships with customers
- Q2. Tell about our company?
- Ans.
Our company is a leading provider of customer service solutions in the retail industry.
Founded in 2005
Headquartered in New York City
Specializes in providing personalized customer service experiences
Works with top retail brands such as Macy's and Nordstrom
Interview Preparation Tips
Customer Service Associate Interview Questions & Answers
Amazon Web Services
Anonymous
posted on 6 Oct 2024
Aptitude test, English grammer communication
(2 Questions)
- Q1. About yourself, leadership principles
- Q2. Previous experience
General Questions regarding your experience in customer support
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FIS Customer Service Associate Interview Process
based on 2 interviews
2 Interview rounds
- HR Round
- Aptitude Test Round
Customer Service Associate Interview Questions from Similar Companies
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FIS Customer Service Associate Reviews and Ratings
based on 61 reviews
Rating in categories
|
Senior Software Engineer
2.7k
salaries
|  ₹8 L/yr - ₹30 L/yr |
|
Software Engineer
1.7k
salaries
| ₹4.1 L/yr - ₹16 L/yr |
|
Lead Engineer
686
salaries
| ₹7.3 L/yr - ₹27.5 L/yr |
|
Team Member
664
salaries
| ₹1.8 L/yr - ₹6 L/yr |
|
Senior Leader Engineer
644
salaries
| ₹9.9 L/yr - ₹30.5 L/yr |
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