NTT Data Customer Service Associate Interview Questions and Answers

It was good; I need to score at least 58 to pass. They have provided a second chance if I do not pass.

Q1. Can you provide an overview of your professional profile?
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Q2. What are your salary expectations, and when would you be available to start?
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Q1. Introduction about yourself
Ans. 
Experienced customer service professional with a background in retail and hospitality.
• Over 5 years of experience in customer service roles

• Strong communication and problem-solving skills

• Ability to handle difficult customers and resolve issues efficiently

• Familiar with CRM systems and handling customer inquiries via phone, email, and in person
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Q2. Why do you want in Customer Service
Ans. 
I enjoy helping others and solving problems, making customer service a perfect fit for me.
• I have strong communication skills and enjoy interacting with people.

• I am patient and empathetic, able to understand and address customer concerns.

• I thrive in fast-paced environments and enjoy the challenge of finding solutions to customer issues.

• I find satisfaction in providing excellent service and creating positive experiences
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Q1. What is Customer Service
Ans. 
Customer service is the assistance and support provided to customers before, during, and after a purchase.
• Customer service involves addressing customer inquiries, resolving issues, and providing guidance.

• It focuses on ensuring customer satisfaction and building positive relationships.

• Examples include answering phone calls, responding to emails, and assisting customers in person.
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Q2. Why do you want to join wipro
Ans. 
I want to join Wipro because of its reputation for providing excellent customer service and its focus on innovation and growth.
• I am impressed by Wipro's commitment to delivering high-quality customer service and I want to be a part of that team.

• I believe Wipro's emphasis on innovation and technology aligns with my own interests and skills.

• I am excited about the opportunities for growth and development that Wipro offers
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Q1. Introduction about yourself
Ans. 
Experienced customer service professional with a background in retail and hospitality.
• Started career in retail, providing excellent customer service and resolving issues

• Transitioned to hospitality industry, focusing on guest satisfaction and problem-solving

• Strong communication skills, ability to remain calm under pressure

• Proficient in handling customer inquiries, complaints, and feedback

• Familiar with using CRM systems
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Q2. What makes you special
Ans. 
I am special because of my strong communication skills, problem-solving abilities, and dedication to providing excellent customer service.
• Strong communication skills - able to effectively communicate with customers and colleagues

• Problem-solving abilities - can quickly and efficiently resolve customer issues

• Dedication to providing excellent customer service - always go above and beyond to ensure customer satisfaction
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General Questions regarding your experience in customer support

Q1. Tell me about yourself?
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Q2. Why did you left your previous company?
Ans. 
Seeking new opportunities for growth and development.
• Opportunity for career advancement was limited in previous company

• Desire for new challenges and learning experiences

• Company restructuring led to changes in job responsibilities
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Q3. Customer service experience and questions.
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Q1. Write an essay with 35 wpm
Ans. 
I can write an essay at 35 wpm
• Practice typing regularly to improve speed

• Focus on accuracy while maintaining speed

• Use online typing tests to track progress
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Q2. Why do you want to join?
Ans. 
I am impressed by your company's commitment to customer satisfaction and innovation.
• I admire the company's reputation for excellent customer service

• I am excited about the opportunity to contribute to a team that values innovation

• I believe in the company's mission and values
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Q3. Salary discussion
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Q1. Introduction What is your Memorable day Speak something about your college days in hindi Are you comfortable with night shift What is your salary expectation.
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Q1. Verbal questions Communication skills testing
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Q1. Discuss about any topic for 5 mins.
Ans. 
The impact of social media on mental health
• Introduction to social media and its prevalence in society

• Discuss the potential negative effects on mental health such as increased anxiety and depression

• Explore the role of cyberbullying and comparison on social media platforms

• Highlight the importance of setting boundaries and practicing self-care while using social media

• Provide tips for maintaining a healthy relationship wit
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Q2. Introduction about yourself
Ans. 
Experienced customer service professional with strong communication skills and a passion for helping others.
• Over 5 years of experience in customer service roles

• Excellent communication skills, both written and verbal

• Strong problem-solving abilities

• Passionate about providing top-notch service to customers

• Ability to remain calm and professional in challenging situations
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All about appititube and customer service based questions like how would you deal with the customers.

Q1. All about your personal details?
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Q2. Why sutherland?
Ans. 
Sutherland offers a supportive work environment, opportunities for growth, and a strong focus on customer satisfaction.
• Sutherland provides extensive training and development programs for employees.

• The company values diversity and inclusion in the workplace.

• Sutherland has a reputation for excellent customer service and innovative solutions.

• The company offers competitive benefits and opportunities for career advancement.
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Q1. About your self
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Q2. How can a problem be effectively addressed within a team of colleagues?
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Q1. Who is the father of chemistry
Ans. 
The father of chemistry is considered to be Antoine Lavoisier, a French chemist known for his work on the conservation of mass in chemical reactions.
• Antoine Lavoisier is often referred to as the father of modern chemistry due to his significant contributions to the field.

• He is known for establishing the law of conservation of mass, which states that matter cannot be created or destroyed in a chemical reaction.

• Lavoisier...read more
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Q2. Where was the sunlight fallen for one time
Ans. 
The sunlight fell for one time in the morning when it first broke through the clouds.
• The sunlight fell for one time in a secluded forest clearing.

• The sunlight fell for one time on a dew-covered meadow.

• The sunlight fell for one time on a mountaintop at sunrise.
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