Upload Button Icon Add office photos
Engaged Employer

i

This company page is being actively managed by Cognizant Team. If you also belong to the team, you can get access from here

Cognizant Verified Tick

Compare button icon Compare button icon Compare

Proud winner of ABECA 2024 - AmbitionBox Employee Choice Awards

zig zag pattern zig zag pattern

Filter interviews by

Cognizant Customer Service Associate Interview Questions and Answers

Updated 6 Dec 2024

Cognizant Customer Service Associate Interview Experiences

3 interviews found

Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - Aptitude Test 

General Questions regarding your experience in customer support

Interview experience
4
Good
Difficulty level
-
Process Duration
-
Result
-
Round 1 - One-on-one 

(1 Question)

  • Q1. Self intro roles and responsibilities

Customer Service Associate Interview Questions Asked at Other Companies

Q1. Situational: If customer gets damaged product and he is saying he ... read more
asked in Amazon
Q2. What is the difference between a good customer service and bad cu ... read more
Q3. If the customer is not satisfied with your answer so what will yo ... read more
Q4. What do you understand by customer care service?
Q5. Why customer care service is important for a company?
Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - Assignment 

The transfer of an individual rights or property to another person or business. This concept exists in a Verity of business transaction and is often spelled out contractually.

Round 3 - Group Discussion 

Announcement under regulation 30 LODR Newspaper Publication.

Interview Preparation Tips

Interview preparation tips for other job seekers - You can't get that reaction by using the same resume for all applications

Interview questions from similar companies

I applied via Naukri.com and was interviewed before Jun 2021. There was 1 interview round.

Round 1 - HR 

(2 Questions)

  • Q1. Tell me about yourself
  • Q2. Why left previous organisation

Interview Preparation Tips

Interview preparation tips for other job seekers - Just be confident. And answer with eye contact

I applied via Iprimed Consultancy and was interviewed before Jan 2020. There were 3 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. Technical, Self-introduction more Importantly questions come from your resume, so make sure u update everything correctly in u r resume.

Interview Preparation Tips

Interview preparation tips for other job seekers - Be Confident, Share u r thoughts, and be simple and clear.

I applied via Recruitment Consulltant and was interviewed before Jul 2021. There were 2 interview rounds.

Round 1 - Aptitude Test 

English communication Versant test

Round 2 - HR 

(2 Questions)

  • Q1. Salary discussion and on boarding
  • Q2. About yourself to check your accent and communication

Interview Preparation Tips

Interview preparation tips for other job seekers - Need good English command over speech and accent . Understandability

I applied via Naukri.com and was interviewed in Nov 2019. There were 5 interview rounds.

Interview Questionnaire 

2 Questions

  • Q1. Regarding my previous experience
  • Q2. A long lengthy order management questionnaire was given and we were asked to write 5 emails based on the order management.

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident, let the interviewer know your area of expertise.

I applied via Recruitment Consulltant and was interviewed before Nov 2021. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - Group Discussion 

Women empowerment related and checked communication level

Round 3 - Telephonic Call 

(2 Questions)

  • Q1. Overall experience and gaps in career
  • Q2. Project in pervious company

Interview Preparation Tips

Interview preparation tips for other job seekers - I suggest to attend and have new experience in different zone

I applied via Instahyre and was interviewed before Feb 2021. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - Aptitude Test 
Round 3 - HR 

(4 Questions)

  • Q1. Why should we hire you?
  • Q2. Why are you looking for a change?
  • Q3. What are your strengths and weaknesses?
  • Q4. Tell me about yourself.

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident and answer what you know instead of making up.

I applied via Naukri.com and was interviewed in Jun 2021. There was 1 interview round.

Interview Questionnaire 

1 Question

  • Q1. PTP CYCLE, AP journal Entries, Difference between Direct debit and debit balance, Payment proposal review, vendor query, 2way and 3way match, L4 invoices, GRIR report, AP trade Ageing Report, R block repor...

Interview Preparation Tips

Interview preparation tips for other job seekers - Keep relex
Give answer point to point.
Answer should be atleast one practical example.
Honesty and punctuatality

Cognizant Interview FAQs

How many rounds are there in Cognizant Customer Service Associate interview?
Cognizant interview process usually has 1-2 rounds. The most common rounds in the Cognizant interview process are Resume Shortlist, Assignment and Group Discussion.

Tell us how to improve this page.

Cognizant Customer Service Associate Interview Process

based on 5 interviews

Interview experience

4.8
  
Excellent
View more
Cognizant Customer Service Associate Salary
based on 22 salaries
₹2 L/yr - ₹5 L/yr
At par with the average Customer Service Associate Salary in India
View more details

Cognizant Customer Service Associate Reviews and Ratings

based on 4 reviews

3.3/5

Rating in categories

3.4

Skill development

3.6

Work-life balance

2.9

Salary

3.1

Job security

3.5

Company culture

3.1

Promotions

2.8

Work satisfaction

Explore 4 Reviews and Ratings
Associate
72.1k salaries
unlock blur

₹5.1 L/yr - ₹16 L/yr

Programmer Analyst
55.6k salaries
unlock blur

₹2.4 L/yr - ₹9.4 L/yr

Senior Associate
49.6k salaries
unlock blur

₹9 L/yr - ₹28 L/yr

Senior Processing Executive
29k salaries
unlock blur

₹1.8 L/yr - ₹9 L/yr

Technical Lead
17.6k salaries
unlock blur

₹6 L/yr - ₹25 L/yr

Explore more salaries
Compare Cognizant with

TCS

3.7
Compare

Infosys

3.6
Compare

Wipro

3.7
Compare

Accenture

3.8
Compare
Did you find this page helpful?
Yes No
write
Share an Interview