IGT Solutions Customer Support Representative Interview Questions and Answers

Q1. Tell me about urself
Ans. 
I am a dedicated and empathetic customer service representative with a passion for helping others.
• I have over 5 years of experience in customer service roles

• I excel at problem-solving and conflict resolution

• I am a great communicator and enjoy working in a team environment
Answered by AI
Add your answer
Q2. Tell me about ur college days
Ans. 
My college days were filled with new experiences, friendships, and academic challenges.
• Studied hard to maintain good grades

• Participated in extracurricular activities like debate club and volunteering

• Made lifelong friends through dorm life and group projects

• Balanced social life with academic responsibilities
Answered by AI
Add your answer

Q1. Tell me about yourself
Add your answer

Q1. General questions like address and intro
Add your answer

An online test is taken for checking your vocabulary and typing

Q1. Self Introduction
Add your answer
Q2. About Experience
Add your answer

Q1. Self Introduction
Add your answer
Q2. About Experience
Add your answer
Q3. Weakness and Strength
Add your answer

Typing Test and a mock chat

Q1. What's the difference between empathy and sympathy?
Add your answer

Q1. Tell me about yourself.
Add your answer
Q2. What's the difference between empathy and sympathy?
Add your answer

Q1. Tell me about yourself
Ans. 
Experienced customer service representative with a passion for helping others and resolving issues efficiently.
• Over 5 years of experience in customer service roles

• Strong communication and problem-solving skills

• Ability to remain calm and professional in high-pressure situations

• Proven track record of exceeding customer satisfaction goals

• Example: In my previous role at XYZ Company, I handled over 50 customer inquiries dai...read more
Answered by AI
Add your answer
Q2. Question about career gaps
Add your answer

Q1. This is general intr round where they goes through your resume. and evaluate your communication regarding English. If they find your suitable candidate for the role then they let you in other rounds
Add your answer

Where they will conduct typing test as you have to work as customer representative, need to type 35+ wpm is must

Q1. Why did choose this job
Add your answer

Q1. If you die today, What would be your regret?
Add your answer
Q2. If you resign, what would be the reason for it.
Add your answer

Q1. What is customer service
Ans. 
Customer service is the assistance and support provided to customers before, during, and after a purchase.
• Customer service involves addressing customer inquiries, resolving issues, and providing guidance.

• It includes being friendly, attentive, and responsive to customer needs.

• Examples of customer service activities include answering phone calls, responding to emails, and assisting customers in person.
Answered by AI
View 1 more answer