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Mphasis Customer Service Representative Interview Questions and Answers for Freshers
Mphasis Customer Service Representative Interview Experiences for Freshers
1 interview found
(1 Question)
- Q1. Explain about yourself in a minute
- Ans. Have a flow in communication with correct sentence framing
Interview questions from similar companies
Customer Service Representative Interview Questions & Answers
Sutherland Global Services
Anonymous
posted on 7 Sep 2023
(2 Questions)
- Q1. If you die today, What would be your regret?
- Q2. If you resign, what would be the reason for it.
(1 Question)
- Q1. What is customer service
- Ans.
Customer service is the assistance and support provided to customers before, during, and after a purchase.
Customer service involves addressing customer inquiries, resolving issues, and providing guidance.
It includes being friendly, attentive, and responsive to customer needs.
Examples of customer service activities include answering phone calls, responding to emails, and assisting customers in person.
Interview Preparation Tips
Customer Service Representative Interview Questions & Answers
NTT Data
Anonymous
posted on 2 Feb 2022
I applied via Campus Placement and was interviewed before Feb 2021. There were 2 interview rounds.
It was easy and the host made us feel really comfortable
They just checked whether we are trying to speak or not
(1 Question)
- Q1. They asked about ourselves and discussed about salary pacakge and job description and asked basic question thats it
Interview Preparation Tips
Customer Service Representative Interview Questions & Answers
Sutherland Global Services
Anonymous
posted on 8 Mar 2024
Selected
I applied via LinkedIn and was interviewed in Sep 2023. There were 2 interview rounds.
(1 Question)
- Q1. What's the difference between empathy and sympathy?
(2 Questions)
- Q1. Tell me about yourself.
- Q2. What's the difference between empathy and sympathy?
Interview Preparation Tips
Customer Service Representative Interview Questions & Answers
NTT Data
Anonymous
posted on 3 Sep 2024
Selected
I applied via Naukri.com and was interviewed before Sep 2023. There was 1 interview round.
(2 Questions)
- Q1. Tell me about yourself
- Ans.
Experienced customer service representative with a passion for helping others and resolving issues efficiently.
Over 5 years of experience in customer service roles
Strong communication and problem-solving skills
Ability to remain calm and professional in high-pressure situations
Proven track record of exceeding customer satisfaction goals
Example: In my previous role at XYZ Company, I handled over 50 customer inquiries dai...
- Q2. Question about career gaps
Customer Service Representative Interview Questions & Answers
Sutherland Global Services
Anonymous
posted on 21 Aug 2024
Selected
I applied via Naukri.com and was interviewed in Feb 2024. There was 1 interview round.
(2 Questions)
- Q1. Tell me about urself
- Ans.
I am a dedicated and empathetic customer service representative with a passion for helping others.
I have over 5 years of experience in customer service roles
I excel at problem-solving and conflict resolution
I am a great communicator and enjoy working in a team environment
- Q2. Tell me about ur college days
- Ans.
My college days were filled with new experiences, friendships, and academic challenges.
Studied hard to maintain good grades
Participated in extracurricular activities like debate club and volunteering
Made lifelong friends through dorm life and group projects
Balanced social life with academic responsibilities
Customer Service Representative Interview Questions & Answers
Hexaware Technologies
Anonymous
posted on 9 Oct 2023
Selected
I applied via Walk-in and was interviewed before Oct 2022. There were 4 interview rounds.
(2 Questions)
- Q1. Written test the topic will be given by the hr
- Q2. Tell me about your self
(2 Questions)
- Q1. Tell me about your self
- Q2. Explain me about the topic that was written by you
(2 Questions)
- Q1. Manager round he will again ask about your self, about the job, communication skills
- Q2. They will check you communication skill in English for non voice process also
Interview Preparation Tips
I applied via Naukri.com and was interviewed before Jul 2018. There were 2 interview rounds.
Interview Preparation Tips
Experience: HackerRank test
General Tips: First round was scheduled for 10:30 but i got late and reached 11:45 at location.
That was not a problem for them because first round was system interview so after waitinf for 10 minutes only i got my turn and i went for sytem test.
2 hacker rank questions were there so if you are going for Mindtree practice hackerrank question.
Skills: Problem Solving, Time Management
Duration: <1 week
I applied via Campus Placement and was interviewed before Sep 2021. There were 4 interview rounds.
Prepare normal for aptitude - maths, quant, analytic
My GD topic was Is internet good for students or not
I didn't attempt this as I was noob back in third year Engg
(1 Question)
- Q1. Basic questions can you relocate, tell me about ur GD and composition
Interview Preparation Tips
Interview Questionnaire
2 Questions
- Q1. How can we remove duplicate objects from array of multiple objects.
- Ans.
Remove duplicate objects from an array of multiple objects.
Create a new array to store unique objects
Loop through the original array and check if the object already exists in the new array
If not, add it to the new array
Return the new array
- Q2. How to maintain state if code if repeated one.
- Ans.
Maintain state by using a global variable or a state management system.
Use a global variable to store the state and access it whenever needed.
Use a state management system like Redux or MobX to manage the state.
Avoid using local variables or closures to store state as they will be lost when the code is repeated.
Consider using object-oriented programming principles to encapsulate state within objects.
Use functional prog...
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Mphasis Customer Service Representative Interview Process for Freshers
based on 1 interview
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