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2.9

based on 1.7k Reviews

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IntouchCX Customer Service Representative Reviews

based on 22 reviews
Updated 13 Nov, 2024

Overall Rating

2.8/5
How AmbitionBox ratings work?

Category Ratings

2.7

Work-Life balance

2.7

Company culture

2.5

Skill development

2.3

Work Satisfaction

2.3

Job Security

2.3

Salary & Benefits

2.0

Promotions/Appraisal

Top Mentions in IntouchCX Customer Service Representative Reviews

22 reviews found

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People also ask about IntouchCX's Customer Service Representatives

Is IntouchCX a good place to work for Customer Service Representatives?
The experience of working at any company can vary based on factors like team, manager, role, company policy etc. However, with an overall rating of 2.8 out of 5 from over 22 employee reviews, it's clear that most customer service representatives have a below average experience working at IntouchCX. Work-Life balance holds the highest rating at 2.7, while career growth is rated the lowest amongst all factors at 2.0. Read reviews about work-life balance and career growth on AmbitionBox.
Does IntouchCX pay their Customer Service Representatives well?
According to AmbitionBox reviews, IntouchCX customer service representatives rate their salary and benefits at 2.3 out of 5, based on 22 reviews. This lower rating reflects a significant level of dissatisfaction among employees regarding compensation and benefits, suggesting that many may feel undercompensated. You can know more about IntouchCX's customer service representatives salaries here and to read reviews specifically about salary and benefits at IntouchCX for customer service representatives, click here.
How is the work culture at IntouchCX for Customer Service Representatives?
Work culture at IntouchCX for customer service representatives is rated 2.7 out of 5 by 22 employees on AmbitionBox, indicating a below-average environment. Work culture encompasses aspects like collaboration, support, and overall employee satisfaction. This lower rating suggests that employees may experience challenges in aspects like collaboration, support, and overall satisfaction. To read reviews specifically about work culture at IntouchCX for customer service representatives, click here.
How is the job security at IntouchCX for Customer Service Representatives?
Based on 22 reviews on AmbitionBox, IntouchCX's customer service representatives rate job security at 2.3 out of 5. This lower rating indicates that a significant number of employees may have concerns about their job stability and the reliability of their roles at IntouchCX. To read reviews about job security at IntouchCX for customer service representatives, click here.

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Gender Based Ratings for IntouchCX Customer Service Representative

based on 18 reviews
2.9
Rated by 12 Women

Rated 2.7 for Work-Life Balance and 2.7 for Company Culture

women
2.9
Rated by 6 Men

Rated 3.0 for Company Culture and 3.0 for Work-Life Balance

men

Working Days for IntouchCX Customer Service Representative

based on 22 reviews
Rotational Shift
62%
Monday to Friday
38%

Work Timings for IntouchCX Customer Service Representative

based on 22 reviews
Flexible timing
Strict (7.30pm - 4.30am)
Strict (9.30pm - 6.30am)
41%
7%
7%
45% employees reported other strict timings

Shift Timings for IntouchCX Customer Service Representative

based on 22 reviews
Night shift
Day shift
50%
50%

Business Travel for IntouchCX Customer Service Representative

based on 22 reviews
No travel
72%
Within city
21%
Within country
7%
IntouchCX Customer Service Representative Salary
based on 42 salaries
₹1.8 L/yr - ₹4.4 L/yr
At par with the average Customer Service Representative Salary in India
View more details
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