IntouchCX is rated
2.8 out of 5 stars on
AmbitionBox, based on 22 company reviews.This rating
reflects a below average employee experience, indicating poor satisfaction with
the company’s work culture, benefits, and career growth opportunities. AmbitionBox gathers authentic employee reviews and ratings, making it a trusted platform for job seekers and employees in India.
Read more
IntouchCX is rated
2.8 out of 5 stars on
AmbitionBox, based on 22 company reviews.This rating
reflects a below average employee experience, indicating poor satisfaction with
the company’s work culture, benefits, and career growth opportunities. AmbitionBox gathers authentic employee reviews and ratings, making it a trusted platform for job seekers and employees in India.
Top Mentions
in IntouchCX Customer Service Representative Reviews
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22 reviews found
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Popular
Customer Service Representative in
Cebu City
Full Time
·
Voice / Blended Department
1.0
Overall Rating
1.0
Category Ratings
1.0
Promotions/Appraisal
1.0
Skill Development
1.0
Company Culture
1.0
Work Satisfaction
1.0
Salary & Benefits
1.0
Job Security
1.0
Work-Life Balance
posted on 28 Jun 2024
Likes
WORST COMPANY DO JOT APPLY
Dislikes
WORST cOMPANY Do NOT APPLY
Their HR is Crazy and did made up things not able to provide my final pay with the same amount written on my 2316
They're Scammers!!!!
Work Details
Work timings: Strict Timings
Work related travel:This is a desk job.
Customer Service Representative in
Hyderabad / Secunderabad
Full Time
·
Customer Success Department
1.0
Overall Rating
1.0
Category Ratings
1.0
Promotions/Appraisal
2.0
Skill Development
1.0
Company Culture
1.0
Work Satisfaction
3.0
Salary & Benefits
2.0
Job Security
1.0
Work-Life Balance
posted on 13 Nov 2024
Likes
No support
Dislikes
Internal politics with leads
Work Details
Work days: Rotational Shift
(Strict Timings)
Similar companies for Customer Service Representative
Customer Service Representative in
Hyderabad / Secunderabad (working remotely)
Full Time
·
Non Voice Department
3.0
Overall Rating
3.0
Category Ratings
3.0
Promotions/Appraisal
5.0
Skill Development
5.0
Company Culture
5.0
Work Satisfaction
3.0
Salary & Benefits
1.0
Job Security
3.0
Work-Life Balance
posted on 28 Aug 2024
Likes
Good ambience
Dislikes
Not good culture
Customer Service Representative in
Hyderabad / Secunderabad
Full Time
·
Non Voice Department
4.0
Overall Rating
4.0
Category Ratings
3.0
Promotions/Appraisal
3.0
Skill Development
4.0
Company Culture
3.0
Work Satisfaction
3.0
Salary & Benefits
3.0
Job Security
3.0
Work-Life Balance
posted on 12 Jun 2024
Likes
As a fresher it is a great opportunity to start your career with IntouchCx .
Dislikes
No job security.
Customer Service Representative in
Hyderabad / Secunderabad
Full Time
·
Non Voice Department
1.0
Overall Rating
1.0
Category Ratings
1.0
Promotions/Appraisal
1.0
Skill Development
1.0
Company Culture
1.0
Work Satisfaction
1.0
Salary & Benefits
1.0
Job Security
1.0
Work-Life Balance
posted on 04 Aug 2023
Likes
The only thing to work here is the process is very much easy and the process is very dead easy to work you won't feel any pressure for it nor any others targets in a day but when it comes to you balancing time over their it is the worst and coz of this I got health issues which I am suffering now present
Dislikes
The challenges of working here is you need to follow there rules of breaks and their silly rules UA they torture you if don't come to the office when your not sick to come. The management must change alot, people need to get their breaks on time because when 2e giving the whole 8 hours the one hour must be of our choice when to takeand when not to take . They give you the breaks when they want to and when they clients wants to give. The breaks are exceeded then you are punished they make you go near hr managers you get warning from them 3 levels for this they flag you, document you all shit nonsense I have NEVER seen such company where it is like this. guess I beg you who ever is reading it don't do the mistake like me coming and joining in this company. I will tell you why Becoz please do not join this company because in the starting I have seen the reviews of this company bring bad but still my fell for the salary which they are providing me from the last CTC I came and feel and now I am getting tortured with there shifts and the break timings to have our food. shifts is okay to manage when they give us the correct choice of ours to take the breaks if not no people can stay don't join guys it the worst company I say please don't join please I beg you if reading it leave it till here don't try to. one also as I took the trouble I don't want you to take this is the day I really want to leave but couldn't coz of my financial problems soon I am gng to leave...Read More
Work Details
Work policy:
If you have good score they will send you to home
Work days: Rotational Shift
(Strict Timings)
Work related travel: This job involves
Travel Within City.
Customer Service Representative in
Hyderabad / Secunderabad
Full Time
·
Non Voice Department
4.0
Overall Rating
4.0
Category Ratings
3.0
Promotions/Appraisal
4.0
Skill Development
3.0
Company Culture
3.0
Work Satisfaction
3.0
Salary & Benefits
2.0
Job Security
4.0
Work-Life Balance
posted on 30 Jan 2024
Likes
Good work place for freshers
Dislikes
Partiality and hike for people who only support some TLs and managers
Work Details
Work days: Rotational Shift
(Strict Timings)
Work related travel: This job involves
Travel Within City.
Customer Service Representative in
Los Angeles
Full Time
·
Non Voice Department
3.0
Overall Rating
3.0
Category Ratings
3.0
Promotions/Appraisal
4.0
Skill Development
4.0
Company Culture
3.0
Work Satisfaction
2.0
Salary & Benefits
4.0
Job Security
4.0
Work-Life Balance
posted on 02 Jun 2023
Likes
It was a great environment and also made me more motivated.
Dislikes
The poor work satisfaction as well as salary.
Work Details
Work policy:
2 days/week from office
Work days: Monday to Friday
(Flexible Timings)
Work related travel:This is a desk job.
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IntouchCX.
Customer Service Representative in
Hyderabad / Secunderabad
Customer Service Representative (working remotely)
Full Time
·
Voice / Blended Department
1.0
Overall Rating
1.0
Category Ratings
1.0
Promotions/Appraisal
1.0
Skill Development
1.0
Company Culture
1.0
Work Satisfaction
1.0
Salary & Benefits
1.0
Job Security
1.0
Work-Life Balance
posted on 22 May 2024
Likes
I don't like it
Dislikes
They Don't like to pay you Montego Bay Jamaica. I can't even get paid for my vacation leave
Work Details
Work days: Monday to Friday
(Strict Timings)
Work related travel:This is a desk job.
Customer Service Representative in
Hyderabad / Secunderabad
Full Time
·
Customer service representative Department
3.0
Overall Rating
3.0
Category Ratings
3.0
Promotions/Appraisal
3.0
Skill Development
3.0
Company Culture
3.0
Work Satisfaction
4.0
Salary & Benefits
3.0
Job Security
3.0
Work-Life Balance
posted on 24 Aug 2022
Likes
Team work, environment
Dislikes
Work pressure
Customer Service Representative in
Hyderabad / Secunderabad (working remotely)
Full Time
·
Non Voice Department
2.0
Overall Rating
2.0
Category Ratings
2.0
Promotions/Appraisal
4.0
Skill Development
2.0
Company Culture
2.0
Work Satisfaction
2.0
Salary & Benefits
5.0
Job Security
3.0
Work-Life Balance
posted on 08 Feb 2024
Likes
Training and work environment is good but pay is very less.
Dislikes
Salary hike is minimal.
Work Details
Work days: Rotational Shift
(Flexible Timings)
Work related travel:This is a desk job.
Customer Service Representative (working remotely)
Full Time
·
Non Voice Department
2.0
Overall Rating
2.0
Category Ratings
2.0
Promotions/Appraisal
2.0
Skill Development
2.0
Company Culture
2.0
Work Satisfaction
2.0
Salary & Benefits
3.0
Job Security
3.0
Work-Life Balance
posted on 28 Nov 2023
Likes
This is my first ever job, so I'm grateful to work here and I have learnt to not get close to anyone random person and get risk your job I was terminated and the reason HR gave was so silly I'm not convinced with HR and the policies.
Dislikes
Poor management, poor HR policies, Poor work Satisfaction, poor salary structure, Poor work life balance.
Work Details
Work days: Rotational Shift
(Strict Timings)
Work related travel:This is a desk job.
Customer Service Representative in
Cazoumar freezoone, montegobay Jamaica
Full Time
·
Voice / Blended Department
1.0
Overall Rating
1.0
Category Ratings
1.0
Promotions/Appraisal
1.0
Skill Development
1.0
Company Culture
1.0
Work Satisfaction
1.0
Salary & Benefits
1.0
Job Security
1.0
Work-Life Balance
posted on 16 Mar 2023
Likes
The supervisors are the best.
Dislikes
First and foremost, when applying they are showing misleading information about a $400 sign on bonus which is a big lie they tell us that they wasn't aware of that. I was on the Instacart account and the job was saying work from home, which is another lie because when we went on training They're telling us that it's an on-site job. After I completed my training an on abay they fired me stating that it was because of absenteeism and I was never absent. Now upon realizing that my other teammates are getting fired whenever they tried to speak for their rights. They rob us of our hours and pay. Whenever I go to HR they are always in meeting. They're the worst call center in montegobay Jamaica....Read More
Work Details
Work days: Monday to Friday
(Flexible Timings)
Work related travel: This job involves
Travel Within Country.
Customer Service Representative (working remotely)
Full Time
·
Non Voice Department
4.0
Overall Rating
4.0
Category Ratings
2.0
Promotions/Appraisal
4.0
Skill Development
4.0
Company Culture
3.0
Work Satisfaction
3.0
Salary & Benefits
5.0
Job Security
5.0
Work-Life Balance
posted on 18 Oct 2023
Likes
I had a great team.
Dislikes
There is much workload.
Work Details
Work days: Rotational Shift
(Strict Timings)
Customer Service Representative in
Hyderabad / Secunderabad
Accounting & Taxation Department
5.0
Overall Rating
5.0
Category Ratings
5.0
Promotions/Appraisal
2.0
Skill Development
4.0
Company Culture
3.0
Work Satisfaction
2.0
Salary & Benefits
2.0
Job Security
2.0
Work-Life Balance
posted on 21 Nov 2022
Likes
Get promotions very easily
Dislikes
No job security, salary is not how much they promised
Work Details
Work policy:
2 days/week from office
Work days: Rotational Shift
(Strict Timings)
Work related travel:This is a desk job.
Customer Service Representative in
Hi-tech City
Full Time
·
Non Voice Department
3.0
Overall Rating
3.0
Category Ratings
3.0
Promotions/Appraisal
4.0
Skill Development
4.0
Company Culture
3.0
Work Satisfaction
3.0
Salary & Benefits
5.0
Job Security
5.0
Work-Life Balance
posted on 20 Nov 2022
Likes
It is a work from home. Good in comfort.
Dislikes
Lots of stress.
Work Details
Work policy:
Present work from home
Work days: Rotational Shift
(Strict Timings)
Work related travel:This is a desk job.
Customer Service Representative (working remotely)
Full Time
·
Customer service representative Department
4.0
Overall Rating
4.0
Category Ratings
3.0
Promotions/Appraisal
4.0
Skill Development
4.0
Company Culture
4.0
Work Satisfaction
3.0
Salary & Benefits
4.0
Job Security
4.0
Work-Life Balance
posted on 23 Dec 2022
Likes
Work load was okay
Dislikes
Wfh
Work Details
Work days: Monday to Friday
(Flexible Timings)
Work related travel:This is a desk job.
Customer Service Representative in
Toronto
Customer Service Department
4.0
Overall Rating
4.0
Category Ratings
4.0
Promotions/Appraisal
4.0
Skill Development
4.0
Company Culture
4.0
Work Satisfaction
4.0
Salary & Benefits
4.0
Job Security
4.0
Work-Life Balance
posted on 04 Jul 2022
Likes
It's a diverse company and had many opportunities
Dislikes
It's mostly remote based
Work Details
Work days: Monday to Friday
(Flexible Timings)
Work related travel:This is a desk job.
Customer Service Representative in
Hyderabad / Secunderabad
Customer Service Department
3.0
Overall Rating
3.0
Category Ratings
3.0
Promotions/Appraisal
2.0
Skill Development
3.0
Company Culture
3.0
Work Satisfaction
3.0
Salary & Benefits
3.0
Job Security
3.0
Work-Life Balance
posted on 06 Jun 2022
Likes
Good environment and team supplement
Dislikes
There is lots of work presser
Work Details
Interesting
Work days: Monday to Friday
(Flexible Timings)
Work related travel: This job involves
Travel Within City.
People also ask about IntouchCX's Customer Service Representatives
Is IntouchCX a good place to work for Customer Service Representatives?
The experience of working at any company can vary based on factors like team, manager, role, company policy etc. However, with an overall rating of 2.8 out of 5 from over 22 employee reviews, it's clear that most customer service representatives have a below average experience working at IntouchCX. Work-Life balance holds the highest rating at 2.7, while career growth is rated the lowest amongst all factors at 2.0. Read reviews about work-life balance and career growth on AmbitionBox.
Does IntouchCX pay their Customer Service Representatives well?
According to AmbitionBox reviews, IntouchCX customer service representatives rate their salary and benefits at 2.3 out of 5, based on 22 reviews. This lower rating reflects a significant level of dissatisfaction among employees regarding compensation and benefits, suggesting that many may feel undercompensated. You can know more about IntouchCX's customer service representatives salaries here and to read reviews specifically about salary and benefits at IntouchCX for customer service representatives, click here.
How is the work culture at IntouchCX for Customer Service Representatives?
Work culture at IntouchCX for customer service representatives is rated 2.7 out of 5 by 22 employees on AmbitionBox, indicating a below-average environment. Work culture encompasses aspects like collaboration, support, and overall employee satisfaction. This lower rating suggests that employees may experience challenges in aspects like collaboration, support, and overall satisfaction. To read reviews specifically about work culture at IntouchCX for customer service representatives, click here.
How is the job security at IntouchCX for Customer Service Representatives?
Based on 22 reviews on AmbitionBox, IntouchCX's customer service representatives rate job security at 2.3 out of 5. This lower rating indicates that a significant number of employees may have concerns about their job stability and the reliability of their roles at IntouchCX. To read reviews about job security at IntouchCX for customer service representatives, click here.
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