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IntouchCX

Compare

2.9

based on 2k Reviews

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IntouchCX Customer Service Representative Hyderabad / Secunderabad Reviews

Updated 8 Apr, 2025

Overall Rating

3.0/5

based on 12 reviews

Rating distribution

1 (8.3%)

3 (25.0%)

5 (41.7%)

0 (0%)

3 (25.0%)

Category Ratings

3.0

Skill development

2.9

Company culture

2.9

Work satisfaction

2.7

Salary

2.7

Work-life balance

2.6

Promotions

2.4

Job security

What employees say about IntouchCX?

Insights from employee reviews on AmbitionBox

Workplace insights

Rotational Shift

74% employees reported

Flexible timing

25% employees reported

Within city

67% employees reported

View more detailed insights

Gender based rating

3.9

Rated by Women

6 reviews

2.5

Rated by Men

3 reviews

IntouchCX is rated 3.0 out of 5 stars on AmbitionBox, based on 12 company reviews.This rating reflects an average employee experience, indicating moderate satisfaction with ... Read more

IntouchCX is rated 3.0 out of 5 stars on AmbitionBox, based on 12 company reviews.This rating reflects an average employee experience, indicating moderate satisfaction with the company's work culture, benefits, and career growth opportunities. AmbitionBox gathers authentic employee reviews and ratings, making it a trusted platform for job seekers and employees in India.

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We strive to keep our reviews 100% genuine. Employers cannot manipulate reviews.

12 reviews found

Sort by: Popular

Customer Service Representative in Hyderabad / Secunderabad

Full Time

Non Voice Department

3.0

Overall Rating

3.0

Category Ratings

3.0

Salary

4.0

Skill development

3.0

Job security

3.0

Promotions

4.0

Work satisfaction

3.0

Company culture

3.0

Work-life balance

posted on 08 Apr 2025

Likes

Skill development - Good
Work satisfaction - Good

Work Details

Work timings: Strict Timings

Work related travel: This job involves Travel Within City.

Customer Service Representative in Hyderabad / Secunderabad

Full Time

Non Voice Department

3.0

Overall Rating

3.0

Category Ratings

2.0

Salary

4.0

Skill development

2.0

Job security

3.0

Promotions

4.0

Work satisfaction

4.0

Company culture

3.0

Work-life balance

posted on 11 Feb 2025

Likes

Skill development - Good
Work satisfaction - Good
Company culture - Good

Dislikes

Salary - Poor
Job security - Poor

Overall Rating

Customer Service Representative in Hyderabad / Secunderabad

Full Time

Customer Success Department

1.0

Overall Rating

1.0

Category Ratings

3.0

Salary

2.0

Skill development

2.0

Job security

1.0

Promotions

1.0

Work satisfaction

1.0

Company culture

1.0

Work-life balance

posted on 13 Nov 2024

Likes

No support

Dislikes

Internal politics with leads

Skill development - Poor
Job security - Poor
Promotions - Bad
Work satisfaction - Bad
Company culture - Bad
Work-life balance - Bad

Work Details

Work days: Rotational Shift (Strict Timings)

Customer Service Representative in Hyderabad / Secunderabad

Full Time

Non Voice Department

4.0

Overall Rating

4.0

Category Ratings

3.0

Salary

3.0

Skill development

3.0

Job security

3.0

Promotions

3.0

Work satisfaction

4.0

Company culture

3.0

Work-life balance

posted on 12 Jun 2024

Likes

As a fresher it is a great opportunity to start your career with IntouchCx .

Company culture - Good

Dislikes

No job security.

Customer Service Representative in Hyderabad / Secunderabad

Full Time

Non Voice Department

1.0

Overall Rating

1.0

Category Ratings

1.0

Salary

1.0

Skill development

1.0

Job security

1.0

Promotions

1.0

Work satisfaction

1.0

Company culture

1.0

Work-life balance

posted on 04 Aug 2023

Likes

The only thing to work here is the process is very much easy and the process is very dead easy to work you won't feel any pressure for it nor any others targets in a day but when it comes to you balancing time over their it is the worst and coz of this I got health issues which I am suffering now present

Dislikes

The challenges of working here is you need to follow there rules of breaks and their silly rules UA they torture you if don't come to the office when your not sick to come. The management must change alot, people need to get their breaks on time because when 2e giving the whole 8 hours the one hour must be of our choice when to takeand when not to take . They give you the breaks when they want to and when they clients wants to give. The breaks are exceeded then you are punished they make you go near hr managers you get warning from them 3 levels for this they flag you, document you all shit nonsense I have NEVER seen such company where it is like this. guess I beg you who ever is reading it don't do the mistake like me coming and joining in this company. I will tell you why Becoz please do not join this company because in the starting I have seen the reviews of this company bring bad but still my fell for the salary which they are providing me from the last CTC I came and feel and now I am getting tortured with there shifts and the break timings to have our food. shifts is okay to manage when they give us the correct choice of ours to take the breaks if not no people can stay don't join guys it the worst company I say please don't join please I beg you if reading it leave it till here don't try to. one also as I took the trouble I don't want you to take this is the day I really want to leave but couldn't coz of my financial problems soon I am gng to leave...Read More

Salary - Bad
Skill development - Bad
Job security - Bad
Promotions - Bad
Work satisfaction - Bad
Company culture - Bad
Work-life balance - Bad

Work Details

Work policy: If you have good score they will send you to home

Work days: Rotational Shift (Strict Timings)

Work related travel: This job involves Travel Within City.

Customer Service Representative in Hyderabad / Secunderabad

Full Time

Non Voice Department

4.0

Overall Rating

4.0

Category Ratings

3.0

Salary

4.0

Skill development

2.0

Job security

3.0

Promotions

3.0

Work satisfaction

3.0

Company culture

4.0

Work-life balance

posted on 30 Jan 2024

Likes

Good work place for freshers

Skill development - Good
Work-life balance - Good

Dislikes

Partiality and hike for people who only support some TLs and managers

Job security - Poor

Work Details

Work days: Rotational Shift (Strict Timings)

Work related travel: This job involves Travel Within City.

Customer Service Representative in Hyderabad / Secunderabad

Intern

Customer Success Department

3.0

Overall Rating

3.0

Category Ratings

5.0

Salary

3.0

Skill development

4.0

Job security

2.0

Promotions

3.0

Work satisfaction

4.0

Company culture

5.0

Work-life balance

posted on 07 Nov 2024

Likes

Helpful for freshès

Salary - Excellent
Job security - Good
Company culture - Good
Work-life balance - Excellent

Dislikes

Stress full work

Promotions - Poor

Work Details

Work days: Rotational Shift (Flexible Timings)

Work related travel: This is a desk job.

You are reading trusted reviews. Keep reading to find out more about IntouchCX.

Customer Service Representative in Hyderabad / Secunderabad

Full Time

Non Voice Department

4.0

posted on 04 Jan 2024

Overall Rating

Discover interview dos and don'ts from real experiences

Customer Service Representative in Hyderabad / Secunderabad

Full Time

Customer service representative Department

3.0

Overall Rating

3.0

Category Ratings

4.0

Salary

3.0

Skill development

3.0

Job security

3.0

Promotions

3.0

Work satisfaction

3.0

Company culture

3.0

Work-life balance

posted on 24 Aug 2022

Likes

Team work, environment

Salary - Good

Dislikes

Work pressure

Customer Service Representative in Hyderabad / Secunderabad

Accounting & Taxation Department

5.0

Overall Rating

5.0

Category Ratings

2.0

Salary

2.0

Skill development

2.0

Job security

5.0

Promotions

3.0

Work satisfaction

4.0

Company culture

2.0

Work-life balance

posted on 21 Nov 2022

Likes

Get promotions very easily

Promotions - Excellent
Company culture - Good

Dislikes

No job security, salary is not how much they promised

Salary - Poor
Skill development - Poor
Job security - Poor
Work-life balance - Poor

Work Details

Work policy: 2 days/week from office

Work days: Rotational Shift (Strict Timings)

Work related travel: This is a desk job.

Customer Service Representative in Hyderabad / Secunderabad

Customer Service Department

3.0

Overall Rating

3.0

Category Ratings

3.0

Salary

2.0

Skill development

3.0

Job security

3.0

Promotions

3.0

Work satisfaction

3.0

Company culture

3.0

Work-life balance

posted on 06 Jun 2022

Likes

Good environment and team supplement

Dislikes

There is lots of work presser

Skill development - Poor

Work Details

Interesting

Work days: Monday to Friday (Flexible Timings)

Work related travel: This job involves Travel Within City.

Customer Service Representative in Hyderabad / Secunderabad

Chat Support Department

1.0

Overall Rating

1.0

Category Ratings

1.0

Salary

1.0

Skill development

1.0

Job security

1.0

Promotions

1.0

Work satisfaction

1.0

Company culture

1.0

Work-life balance

posted on 31 Mar 2022

Likes

Worst experience

Dislikes

Worst experience with Walmart process.

Salary - Bad
Skill development - Bad
Job security - Bad
Promotions - Bad
Work satisfaction - Bad
Company culture - Bad
Work-life balance - Bad

Work Details

Worst experience, please don't prefer this company. Mainly Walmart process.

Work days: Rotational Shift (Strict Timings)

Top trending discussions

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Tech lead - Tech Mahindra or IBM

I have 2 offers in same location : Need guidance to choose one 1) Tech Mahindra (U4) Fixed 23.9 Variable 2.6=26.5 No joining bonus Project details informed already 2)IBM(7B) Fixed 21.37 + Variable 0-10% Joining bonus is 1 lakh Your Responses and thoughts will be appreciated. Thank you

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More about working at IntouchCX

HQ - Winnipeg, Manitoba, Canada
BPO
1k-5k Employees (India)

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By reading the reviews on this page, you agree that they are (often anonymous) personal opinions and views of reviewers/users of AmbitionBox, which may be biased, and for this, AmbitionBox has no liability. If you believe that a review is inappropriate, please click on "Report" (shown as a flag) present below each review and our moderation team will look into it as soon as possible.

AmbitionBox has 12 IntouchCX reviews submitted by IntouchCX employees. Read reviews on salaries, working hours, work culture, office environment, and more to know if IntouchCX is the right company for you. 74% of employees reported the... working days at IntouchCX as Rotational Shift. 75% employees reported the work timings at IntouchCX as Strict timing. Read more