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2.9

based on 1.8k Reviews

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IntouchCX Customer Support Executive Hyderabad / Secunderabad Reviews

based on 35 reviews
Updated 17 Nov, 2024

Overall Rating

2.6/5
How AmbitionBox ratings work?

Category Ratings

2.7

Company culture

2.7

Skill development

2.5

Salary & Benefits

2.5

Work Satisfaction

2.5

Work-Life balance

2.4

Job Security

2.3

Promotions/Appraisal

Top Mentions in IntouchCX Customer Support Executive Hyderabad / Secunderabad Reviews

35 reviews found

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Career Growth
2w
a system engineer
New Job Anxiety?
Hey all I recently got an offer from a company as it offered me a 60-70 % hike over my current company which was about to secure a job. I am having 3 years of experience in SAP BW domain and mostly and in this I have worked for 1.6 years in BW support and that too in night shifts where there is not much work. I started preparing interviews and cleared them and now got an offer and I put my notice and my last working day was next week. Now coming to the main part even though I'm good about most part having less real time experience and exposure is freaking me out and what will be the new company expectations and I decided to work hard to learn all the details it's just the hands on I'm not sure. With in mean time I'll be preparing in that company I mean once I join should I need to tell my lead or manager that this is at where am I and should I just bluff them as i know everything. Any suggestions please...the joining date is around the corner which gives me more anxiety
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People also ask about IntouchCX, Hyderabad / Secunderabad Customer Support Executives

Is IntouchCX, Hyderabad / Secunderabad a good place to work for Customer Support Executives?
The experience of working at any company can vary based on factors like team, manager, role, company policy etc. However, with an overall rating of 2.6 out of 5 from over 35 employee reviews, it's clear that most customer support executives have a below average experience working at IntouchCX, Hyderabad / Secunderabad. Company culture holds the highest rating at 2.7, while career growth is rated the lowest amongst all factors at 2.3. Read reviews about company culture and career growth on AmbitionBox.
Does IntouchCX, Hyderabad / Secunderabad pay their Customer Support Executives well?
According to AmbitionBox reviews, IntouchCX, Hyderabad / Secunderabad customer support executives rate their salary and benefits at 2.5 out of 5, based on 35 reviews. This lower rating reflects a significant level of dissatisfaction among employees regarding compensation and benefits, suggesting that many may feel undercompensated. You can know more about IntouchCX, Hyderabad / Secunderabad's customer support executives salaries here and to read reviews specifically about salary and benefits at IntouchCX, Hyderabad / Secunderabad for customer support executives, click here.
How is the work culture at IntouchCX, Hyderabad / Secunderabad for Customer Support Executives?
Work culture at IntouchCX, Hyderabad / Secunderabad for customer support executives is rated 2.7 out of 5 by 35 employees on AmbitionBox, indicating a below-average environment. Work culture encompasses aspects like collaboration, support, and overall employee satisfaction. This lower rating suggests that employees may experience challenges in aspects like collaboration, support, and overall satisfaction. To read reviews specifically about work culture at IntouchCX, Hyderabad / Secunderabad for customer support executives, click here.
How is the job security at IntouchCX, Hyderabad / Secunderabad for Customer Support Executives?
Based on 35 reviews on AmbitionBox, IntouchCX, Hyderabad / Secunderabad's customer support executives rate job security at 2.4 out of 5. This lower rating indicates that a significant number of employees may have concerns about their job stability and the reliability of their roles at IntouchCX, Hyderabad / Secunderabad. To read reviews about job security at IntouchCX, Hyderabad / Secunderabad for customer support executives, click here.

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IntouchCX Hyderabad / Secunderabad Reviews by Designations

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AmbitionBox has 35 IntouchCX reviews submitted by IntouchCX employees. Read reviews on salaries, working hours, work culture, office environment, and more to know if IntouchCX is the right company for you. 80% of employees reported the... working days at IntouchCX as Rotational Shift. 67% employees reported the work timings at IntouchCX as Strict timing. Read more
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Gender Based Ratings for IntouchCX Customer Support Executive Hyderabad / Secunderabad

based on 35 reviews
3.0
Rated by 15 Women

Rated 2.9 for Salary & Benefits and 2.8 for Skill Development

women
2.4
Rated by 20 Men

Rated 2.6 for Company Culture and 2.6 for Skill Development

men

Working Days for IntouchCX Customer Support Executive Hyderabad / Secunderabad

based on 35 reviews
Rotational Shift
80%
Monday to Friday
14%
Monday to Saturday
3%
Alternate Saturday off
3%

Work Timings for IntouchCX Customer Support Executive Hyderabad / Secunderabad

based on 35 reviews
Flexible timing
Strict (9pm - 6am)
Strict (8.30pm - 5.30pm)
33%
14%
5%
48% employees reported other strict timings

Shift Timings for IntouchCX Customer Support Executive Hyderabad / Secunderabad

based on 35 reviews
Night shift
Day shift
57%
43%

Business Travel for IntouchCX Customer Support Executive Hyderabad / Secunderabad

based on 35 reviews
No travel
77%
Within city
23%
IntouchCX Customer Support Executive Salaries in Hyderabad / Secunderabad
based on 176 salaries
₹1.7 L/yr - ₹4.5 L/yr
7% more than the average Customer Support Executive Salary in India
View more details
Employee Benefits for IntouchCX Customer Support Executive Hyderabad / Secunderabad
cab
Office cab/shuttle
4 total responses
softskill
Job/Soft skill training
1 total response
meal
Cafeteria
1 total response
retirement
Retirement benefits
0 total responses
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