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IntouchCX

2.9

based on 2k Reviews

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IntouchCX Senior E Support Officer Hyderabad / Secunderabad Reviews

Updated 6 Apr, 2025

Overall Rating

2.6/5

based on 96 reviews

30% below industry's average

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Category Ratings

2.5

Salary

2.4

Skill Development

2.3

Company Culture

2.3

Work-Life Balance

2.3

Work Satisfaction

2.2

Promotions

1.9

Job Security

What employees say about IntouchCX?

Insights from employee reviews on AmbitionBox

Workplace insights

Hybrid

66% employees reported

Rotational Shift

83% employees reported

Flexible timing

42% employees reported

No travel

64% employees reported

View more detailed insights

Gender based rating

2.6

Rated by Women

24 reviews

2.6

Rated by Men

67 reviews

IntouchCX is rated 2.9 out of 5 stars on AmbitionBox, based on 96 company reviews.This rating reflects a below average employee experience, indicating poor satisfaction with t... Read more

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Top Mentions in IntouchCX Senior E Support Officer Hyderabad / Secunderabad Reviews

Senior Management (16)

96 reviews found

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Top IntouchCX Senior E Support Officer Interview Questions

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Senior E Support Officer interview

Q1. How important customers satisfaction means to you?

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Senior E Support Officer interview

Q2. Speak continuously on something for 2 minutes.

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Senior E Support Officer interview

Q3. Speak about something for 2 mins continuously.

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Senior E Support Officer interview

Q4. What is up selling and cross selling?

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Senior E Support Officer interview

Q5. Explain what is customer support?

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Senior E Support Officer in Hyderabad / Secunderabad

Full Time

Non Voice Department

5.0

posted on 22 Feb 2025

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Work Details

Work days: Rotational Shift (Flexible Timings)

Work related travel: This is a desk job.

Top trending discussions

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Help to Understand

I have below 2 offers. which one to join. Need some guidance. 1. Luxoft - 32 fixed lpa. WFH. 1 lac joining bonus. 2. TCS - 31 fixed . over all ctc - 36. no WFH. 2 lac joining bonus (temporarily hybrid 3 days in client location which is near to my place till the time assigned to same project)

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HQ - Winnipeg, Manitoba, Canada

BPO

1k-5k Employees (India)

People also ask about IntouchCX, Hyderabad / Secunderabad Senior E Support Officers

Is IntouchCX, Hyderabad / Secunderabad a good place to work for Senior E Support Officers?

The experience of working at any company can vary based on factors like team, manager, role, company policy etc. However, with an overall rating of 2.6 out of 5 from over 96 employee reviews, it's clear that most senior e support officers have a below average experience working at IntouchCX, Hyderabad / Secunderabad. Salary & Benefits holds the highest rating at 2.5, while job security is rated the lowest amongst all factors at 1.9. Read reviews about salary & benefits and job security on AmbitionBox.

Does IntouchCX, Hyderabad / Secunderabad pay their Senior E Support Officers well?

According to AmbitionBox reviews, IntouchCX, Hyderabad / Secunderabad senior e support officers rate their salary and benefits at 2.5 out of 5, based on 96 reviews. This lower rating reflects a significant level of dissatisfaction among employees regarding compensation and benefits, suggesting that many may feel undercompensated. You can know more about IntouchCX, Hyderabad / Secunderabad's senior e support officers salaries here and to read reviews specifically about salary and benefits at IntouchCX, Hyderabad / Secunderabad for senior e support officers, click here .

How is the work culture at IntouchCX, Hyderabad / Secunderabad for Senior E Support Officers?

Work culture at IntouchCX, Hyderabad / Secunderabad for senior e support officers is rated 2.3 out of 5 by 96 employees on AmbitionBox, indicating a below-average environment. Work culture encompasses aspects like collaboration, support, and overall employee satisfaction. This lower rating suggests that employees may experience challenges in aspects like collaboration, support, and overall satisfaction. To read reviews specifically about work culture at IntouchCX, Hyderabad / Secunderabad for senior e support officers, click here .

How is the job security at IntouchCX, Hyderabad / Secunderabad for Senior E Support Officers?

Based on 96 reviews on AmbitionBox, IntouchCX, Hyderabad / Secunderabad's senior e support officers rate job security at 1.9 out of 5. This lower rating indicates that a significant number of employees may have concerns about their job stability and the reliability of their roles at IntouchCX, Hyderabad / Secunderabad. To read reviews about job security at IntouchCX, Hyderabad / Secunderabad for senior e support officers, click here .

Is work from home available to Senior E Support Officers at IntouchCX, Hyderabad / Secunderabad?

According to 21 AmbitionBox reviews, IntouchCX, Hyderabad / Secunderabad does not currently offer any work-from-home options to senior e support officers. All employees work from the office, reflecting a fully on-site work arrangement. To read reviews specifically about work-life balance, click here.

IntouchCX Hyderabad / Secunderabad Reviews by Designations

By reading the reviews on this page, you agree that they are (often anonymous) personal opinions and views of reviewers/users of AmbitionBox, which may be biased, and for this, AmbitionBox has no liability. If you believe that a review is inappropriate, please click on "Report" (shown as a flag) present below each review and our moderation team will look into it as soon as possible.

AmbitionBox has 96 IntouchCX reviews submitted by IntouchCX employees. Read reviews on salaries, working hours, work culture, office environment, and more to know if IntouchCX is the right company for you. 83% of employees reported the working days at Into...