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2.9

based on 1.8k Reviews

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IntouchCX Customer Service Executive Hyderabad / Secunderabad Reviews

based on 29 reviews
Updated 21 Dec, 2024

Overall Rating

2.9/5
How AmbitionBox ratings work?

Category Ratings

2.7

Company culture

2.6

Skill development

2.4

Work Satisfaction

2.3

Job Security

2.3

Work-Life balance

2.1

Salary & Benefits

1.9

Promotions/Appraisal

Top Mentions in IntouchCX Customer Service Executive Hyderabad / Secunderabad Reviews

29 reviews found

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Top IntouchCX Customer Service Executive Interview Questions

asked in Customer Service Executive interview
Q1. What do you know about ecommerce?
View answers (58)
asked in Customer Service Executive interview
Q2. What are the benefits of using ecommerce services rather than going to shop ... read more
View answers (4)
asked in Customer Service Executive interview
Q3. What do you know about bpo
View answer (1)
asked in Customer Service Executive interview
Q4. Tell me about BPO
View answer (1)
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Career Growth
2w
a system engineer
New Job Anxiety?
Hey all I recently got an offer from a company as it offered me a 60-70 % hike over my current company which was about to secure a job. I am having 3 years of experience in SAP BW domain and mostly and in this I have worked for 1.6 years in BW support and that too in night shifts where there is not much work. I started preparing interviews and cleared them and now got an offer and I put my notice and my last working day was next week. Now coming to the main part even though I'm good about most part having less real time experience and exposure is freaking me out and what will be the new company expectations and I decided to work hard to learn all the details it's just the hands on I'm not sure. With in mean time I'll be preparing in that company I mean once I join should I need to tell my lead or manager that this is at where am I and should I just bluff them as i know everything. Any suggestions please...the joining date is around the corner which gives me more anxiety
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People also ask about IntouchCX, Hyderabad / Secunderabad Customer Service Executives

Is IntouchCX, Hyderabad / Secunderabad a good place to work for Customer Service Executives?
The experience of working at any company can vary based on factors like team, manager, role, company policy etc. However, with an overall rating of 2.9 out of 5 from over 29 employee reviews, it's clear that most customer service executives have a below average experience working at IntouchCX, Hyderabad / Secunderabad. Company culture holds the highest rating at 2.7, while career growth is rated the lowest amongst all factors at 1.9. Read reviews about company culture and career growth on AmbitionBox.
Does IntouchCX, Hyderabad / Secunderabad pay their Customer Service Executives well?
According to AmbitionBox reviews, IntouchCX, Hyderabad / Secunderabad customer service executives rate their salary and benefits at 2.1 out of 5, based on 29 reviews. This lower rating reflects a significant level of dissatisfaction among employees regarding compensation and benefits, suggesting that many may feel undercompensated. You can know more about IntouchCX, Hyderabad / Secunderabad's customer service executives salaries here and to read reviews specifically about salary and benefits at IntouchCX, Hyderabad / Secunderabad for customer service executives, click here.
How is the work culture at IntouchCX, Hyderabad / Secunderabad for Customer Service Executives?
Work culture at IntouchCX, Hyderabad / Secunderabad for customer service executives is rated 2.7 out of 5 by 29 employees on AmbitionBox, indicating a below-average environment. Work culture encompasses aspects like collaboration, support, and overall employee satisfaction. This lower rating suggests that employees may experience challenges in aspects like collaboration, support, and overall satisfaction. To read reviews specifically about work culture at IntouchCX, Hyderabad / Secunderabad for customer service executives, click here.
How is the job security at IntouchCX, Hyderabad / Secunderabad for Customer Service Executives?
Based on 29 reviews on AmbitionBox, IntouchCX, Hyderabad / Secunderabad's customer service executives rate job security at 2.3 out of 5. This lower rating indicates that a significant number of employees may have concerns about their job stability and the reliability of their roles at IntouchCX, Hyderabad / Secunderabad. To read reviews about job security at IntouchCX, Hyderabad / Secunderabad for customer service executives, click here.

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IntouchCX Customer Service Executive Reviews by Locations

IntouchCX Hyderabad / Secunderabad Reviews by Designations

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AmbitionBox has 29 IntouchCX reviews submitted by IntouchCX employees. Read reviews on salaries, working hours, work culture, office environment, and more to know if IntouchCX is the right company for you. 81% of employees reported the... working days at IntouchCX as Rotational Shift. 71% employees reported the work timings at IntouchCX as Strict timing. Read more
Join IntouchCX We are IntouchCX. Where innovation meets industry.

Gender Based Ratings for IntouchCX Customer Service Executive Hyderabad / Secunderabad

based on 28 reviews
3.8
Rated by 11 Women

Rated 3.8 for Company Culture and 3.2 for Skill Development

women
2.3
Rated by 17 Men

Rated 2.3 for Skill Development and 2.1 for Work Satisfaction

men

Working Days for IntouchCX Customer Service Executive Hyderabad / Secunderabad

based on 29 reviews
Rotational Shift
81%
Monday to Friday
13%
Alternate Saturday off
6%

Work Timings for IntouchCX Customer Service Executive Hyderabad / Secunderabad

based on 29 reviews
Flexible timing
Strict (11.30pm - 8.30am)
Strict (6pm - 3am)
29%
18%
9%
44% employees reported other strict timings

Shift Timings for IntouchCX Customer Service Executive Hyderabad / Secunderabad

based on 29 reviews
Night shift
Day shift
62%
38%

Business Travel for IntouchCX Customer Service Executive Hyderabad / Secunderabad

based on 29 reviews
Within city
53%
No travel
47%
IntouchCX Customer Service Executive Salaries in Hyderabad / Secunderabad
based on 111 salaries
₹1.8 L/yr - ₹4.5 L/yr
8% less than the average Customer Service Executive Salary in India
View more details
Employee Benefits for IntouchCX Customer Service Executive Hyderabad / Secunderabad
cab
Office cab/shuttle
1 total response
softskill
Job/Soft skill training
1 total response
retirement
Retirement benefits
0 total responses
stock
Stock options
0 total responses
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