Groupon Customer Support Executive Interview Questions and Answers

There was topic given for group discussion with a time limit of 10 mins

Q1. I was not able to attend it
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Q2. I was not selected for next round
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Q1. As you like ok
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Q2. Any question for me
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Q1. I am very confident . I am ready
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Q2. I am hard working.
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Q3. I am good listener
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Q4. I am cold gusy
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Q1. Tell me about your self
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Q1. Tell me about yourself
Ans. 
Experienced customer support executive with a background in resolving customer issues and providing excellent service.
• Over 5 years of experience in customer support roles

• Skilled in handling customer inquiries, complaints, and technical issues

• Proficient in using CRM systems and ticketing platforms

• Strong communication and problem-solving skills

• Received multiple awards for outstanding customer service
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Q2. How can you handle frustrated customers
Ans. 
I handle frustrated customers by actively listening, empathizing, and finding solutions to their problems.
• Listen actively to understand their concerns

• Empathize with their emotions and show understanding

• Offer solutions or alternatives to resolve their issues

• Remain calm and professional throughout the interaction

• Follow up to ensure the problem is resolved to their satisfaction
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Q1. Why do you want to join our company
Ans. 
I am impressed by your company's reputation for excellent customer service and innovative solutions.
• Your company has a strong reputation for providing excellent customer service

• I am excited about the opportunity to work with a company that values innovation and creativity

• I believe that my skills and experience align well with the values and goals of your company
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Q2. Where can we see you in next 2 years if given an opportunity
Ans. 
In the next 2 years, I see myself excelling in my role as a Customer Support Executive, taking on more responsibilities, and contributing to the growth of the company.
• Continuing to provide excellent customer service and resolving issues efficiently

• Taking on leadership roles within the customer support team

• Participating in training programs to enhance my skills and knowledge

• Contributing innovative ideas to improve custo...read more
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Q1. Why you want to join?
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Q2. Intoduce yourself
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Q1. Tell me about your self ?
Ans. My name is vanshika .i am living im new delhi with my family ,i have complete my graduation in 2020 and if i have talk about my family member they are comprise of my mother two elders brother .and about my hobby i love to singing in free time and spending time with nature .
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Q2. What you understand by customer supports ?
Ans. 
Customer support involves providing assistance and resolving issues for customers to ensure their satisfaction.
• Customer support involves addressing customer inquiries and concerns

• It includes providing product information, troubleshooting, and resolving complaints

• Customer support can be provided through various channels such as phone, email, chat, or social media

• The goal of customer support is to ensure customer satisfa...read more
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Q3. Why you want to join bpo ?
Ans. I want to join BPO because it is growing industries in in india and i am keen to making my career in this field .
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Q4. Where you want to see you self after 5 years?
Ans. After 5 years i want to see my self with this company on hire position and want to handling more responsibility.
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Q5. What is your salary expectation?
Ans. As fresher i don't have practical knowledge so much so i have only theoretical knowledge so i am not expecting more it would be as company per norms .
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Q6. Anything you want to ask from me about this company and about work profile ?
Ans. Yes ,what will be job role of the mine for this process for which i have been offered this job .
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