Groupon Customer Support Executive Reviews by 20+ Employees | Rated 2.3/5

What employees say about Groupon?

Insights from employee reviews on AmbitionBox

Workplace insights

Rotational Shift

86% employees reported

Flexible timing

40% employees reported

No travel

90% employees reported

View more detailed insights

Gender based rating

3.3

Rated by Women

9 reviews

1.6

Rated by Men

11 reviews

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20 reviews found

Sort by: Popular

Customer Support Executive in Chennai

Full Time

Customer Success, Service & Operations - Other Department

2.0

Overall Rating

2.0

Category Ratings

4.0

Salary

1.0

Skill development

1.0

Job security

2.0

Promotions

1.0

Work satisfaction

5.0

Company culture

4.0

Work-life balance

posted on 15 Nov 2024

Likes

Dress code

Salary - Good
Company culture - Excellent
Work-life balance - Good

Dislikes

Everything. Toxic people entirely including employee's

Skill development - Bad
Job security - Bad
Promotions - Poor
Work satisfaction - Bad

Customer Support Executive in Bangalore / Bengaluru

Full Time

Non Voice Department

3.0

Overall Rating

3.0

Category Ratings

4.0

Salary

1.0

Skill development

1.0

Job security

2.0

Promotions

1.0

Work satisfaction

3.0

Company culture

3.0

Work-life balance

posted on 07 Apr 2024

Likes

Salary is good but no hike

Salary - Good

Dislikes

Everything, no work life balance

Skill development - Bad
Job security - Bad
Promotions - Poor
Work satisfaction - Bad

Work Details

Work days: Rotational Shift (Strict Timings)

Work related travel: This is a desk job.

Customer Support Executive in Bangalore / Bengaluru

Full Time

Non Voice Department

1.0

Overall Rating

1.0

Category Ratings

4.0

Salary

1.0

Skill development

1.0

Job security

1.0

Promotions

1.0

Work satisfaction

1.0

Company culture

1.0

Work-life balance

posted on 07 Dec 2023

Likes

Nothing the training period was good

Salary - Good

Dislikes

Worst management ever. They even provide targets to meet in notice period of employee. They will provide high targets which are achieved by only 3-5 members and ask the remaining persons to do numbers like them. They won't even ask any reviews for how the work is going on. No team interaction. No team huddles. No one cares about your issues you just have to work the target given. The company does not care about employees situation and force them to targets that are not acheivable...Read More

Skill development - Bad
Job security - Bad
Promotions - Bad
Work satisfaction - Bad
Company culture - Bad
Work-life balance - Bad

Work Details

Work policy: If performance is good. You have to visit office for 5 days.

Work days: Monday to Friday (Strict Timings)

Work related travel: This is a desk job.

Customer Support Executive in Chenani

Full Time

Non Voice Department

4.0

Overall Rating

4.0

Category Ratings

5.0

Salary

2.0

Skill development

4.0

Job security

3.0

Promotions

3.0

Work satisfaction

4.0

Company culture

4.0

Work-life balance

posted on 02 Mar 2023

Likes

Great place to work

Salary - Excellent
Job security - Good
Company culture - Good
Work-life balance - Good

Dislikes

No fixed sat sun off.

Skill development - Poor

Work Details

Work days: Rotational Shift (Strict Timings)

Work related travel: This is a desk job.

Customer Support Executive in Whitefield

Full Time

Private Department

1.0

Overall Rating

1.0

Category Ratings

1.0

Salary

1.0

Skill development

1.0

Job security

1.0

Promotions

1.0

Work satisfaction

1.0

Company culture

1.0

Work-life balance

posted on 14 Sep 2022

Likes

Worst company to work with. Treats employees as labors. Will be assigned break and the time they want and it cannot be changed and much more.

Dislikes

No respect for employees. No job security.

Salary - Bad
Skill development - Bad
Job security - Bad
Promotions - Bad
Work satisfaction - Bad
Company culture - Bad
Work-life balance - Bad

Work Details

Work days: Rotational Shift (Strict Timings)

Work related travel: This is a desk job.

Customer Support Executive in Chennai

Non Voice Department

1.0

Overall Rating

1.0

Category Ratings

1.0

Salary

1.0

Skill development

5.0

Job security

5.0

Promotions

1.0

Work satisfaction

1.0

Company culture

1.0

Work-life balance

posted on 26 May 2022

Likes

Nothing

Job security - Excellent
Promotions - Excellent

Dislikes

No weekend offs. No permanent work from home

Salary - Bad
Skill development - Bad
Work satisfaction - Bad
Company culture - Bad
Work-life balance - Bad

Work Details

No comments

Work days: Rotational Shift (Strict Timings)

Work related travel: This is a desk job.

Customer Support Executive in Bangalore Rural

Voice / Blended Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Salary

5.0

Skill development

5.0

Job security

5.0

Promotions

5.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 26 May 2022

Likes

Environment people friends

Salary - Excellent
Skill development - Excellent
Job security - Excellent
Promotions - Excellent
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Excellent

Dislikes

Cafetaria food,

Work Details

Work days: Rotational Shift (Strict Timings)

Work related travel: This is a desk job.

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Customer Support Executive in Bangalore / Bengaluru

Marketing Department

2.0

Overall Rating

2.0

Category Ratings

1.0

Salary

1.0

Skill development

1.0

Job security

1.0

Promotions

1.0

Work satisfaction

1.0

Company culture

1.0

Work-life balance

posted on 14 May 2019

Likes

This company will force you to work beyond your limits, There is no one here to understand employee, No growth and no future.. You can be kicked out anytime I'm not terminated but I have seen company kicking out employees for cost cutting.

Dislikes

Higher Authorities, Who are always ready to move and kick out to employees based on their profits

Salary - Bad
Skill development - Bad
Job security - Bad
Promotions - Bad
Work satisfaction - Bad
Company culture - Bad
Work-life balance - Bad

Work Details

Work days: Rotational Shift (Strict Timings)

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Customer Support Executive in Chennai

Voice / Blended Department

3.0

Overall Rating

3.0

Category Ratings

1.0

Salary

3.0

Skill development

2.0

Job security

2.0

Promotions

3.0

Work satisfaction

3.0

Company culture

3.0

Work-life balance

posted on 29 Mar 2022

Likes

Culture is decent

Dislikes

Career Growth is slow

Salary - Bad
Job security - Poor
Promotions - Poor

Work Details

Work days: Rotational Shift (Flexible Timings)

Customer Support Executive in Porur

Customer Support Service Department

1.0

Overall Rating

1.0

Category Ratings

1.0

Salary

1.0

Skill development

1.0

Job security

1.0

Promotions

1.0

Work satisfaction

1.0

Company culture

1.0

Work-life balance

posted on 10 Aug 2020

Likes

The don't known the meaning of support not only in pandemic., Whatever the situation is good or bad they will never bothered. Worst company I ever had. I wi request everyone one to just think thousand times before joining company like this. They will see employees as a profit they will never ever think them as a employee They pulled out more than 75% of an employee's in that most of them are more than 5 years experience and less than 1year experience....Read More

Dislikes

There is nothing that I like here such a worst company I have ever seen

Salary - Bad
Skill development - Bad
Job security - Bad
Promotions - Bad
Work satisfaction - Bad
Company culture - Bad
Work-life balance - Bad

Work Details

I realised it is a very big mistake that I joined group on I wasted my career there.

Work days: Rotational Shift (Strict Timings)

Customer Support Executive (working remotely)

Part Time

Customer Success Department

4.0

Overall Rating

4.0

Category Ratings

2.0

Salary

2.0

Skill development

2.0

Job security

3.0

Promotions

2.0

Work satisfaction

2.0

Company culture

3.0

Work-life balance

posted on 22 Sep 2023

Likes

nothing yeah I do not know what to write

Dislikes

nothing I can remember as such

Salary - Poor
Skill development - Poor
Job security - Poor
Work satisfaction - Poor
Company culture - Poor

Customer Support Executive in Bancalore

Cx support Department

4.0

Overall Rating

4.0

Category Ratings

1.0

Salary

5.0

Skill development

1.0

Job security

1.0

Promotions

2.0

Work satisfaction

1.0

Company culture

5.0

Work-life balance

posted on 23 Mar 2021

Likes

Ease of work

Skill development - Excellent
Work-life balance - Excellent

Dislikes

In the name of change,development,innovation the work pressure getting more and tools and KB keeps changing with no updates.

Salary - Bad
Job security - Bad
Promotions - Bad
Work satisfaction - Poor
Company culture - Bad

Work Details

Since I joined previously it was awesome and it was more comfortable for me to be at office than at home

Work timings: Flexible Timings

Work related travel: This job involves Travel Within City.

Customer Support Executive in Bangalore Rural

Operations Support Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Salary

5.0

Skill development

5.0

Job security

5.0

Promotions

5.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 29 Jun 2022

Likes

Fantastic work place. Groupon is the best company which I had worked.

Salary - Excellent
Skill development - Excellent
Job security - Excellent
Promotions - Excellent
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Excellent

Dislikes

Nothing. Because Groupon was awesome

Customer Support Executive in Chennai

Customer Support Department

2.0

Overall Rating

2.0

Category Ratings

3.0

Salary

1.0

Skill development

1.0

Job security

1.0

Promotions

2.0

Work satisfaction

1.0

Company culture

1.0

Work-life balance

posted on 26 May 2022

Likes

Nothing

Dislikes

too much politics inside. No career growth.

Skill development - Bad
Job security - Bad
Promotions - Bad
Work satisfaction - Poor
Company culture - Bad
Work-life balance - Bad

Work Details

Work days: Rotational Shift (Flexible Timings)

Customer Support Executive in Bangalore / Bengaluru

Operations Support Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Salary

5.0

Skill development

5.0

Job security

5.0

Promotions

5.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 30 Oct 2019

Likes

Nice work place

Salary - Excellent
Skill development - Excellent
Job security - Excellent
Promotions - Excellent
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Excellent

Dislikes

Always new things will comeup

Customer Support Executive in Bangalore / Bengaluru

Voice / Blended Department

2.0

Overall Rating

2.0

Category Ratings

2.0

Salary

1.0

Skill development

1.0

Job security

1.0

Promotions

2.0

Work satisfaction

2.0

Company culture

2.0

Work-life balance

posted on 21 Jul 2019

Likes

nowdays its hard to survive in this company due to added restictions and policies which presssurize the agents

Dislikes

too much south indian and karnataka politics which affects lifetyle for north people

Salary - Poor
Skill development - Bad
Job security - Bad
Promotions - Bad
Work satisfaction - Poor
Company culture - Poor
Work-life balance - Poor

Work Details

Work days: Rotational Shift (Flexible Timings)

Customer Support Executive in Bangalore / Bengaluru

Non Voice Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Salary

5.0

Skill development

5.0

Job security

5.0

Promotions

5.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 02 Feb 2020

Likes

Good

Salary - Excellent
Skill development - Excellent
Job security - Excellent
Promotions - Excellent
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Excellent

Dislikes

Good

Work Details

It was a very good experience

Work days: Monday to Saturday (Flexible Timings)

Work related travel: This is a desk job.

Customer Support Executive in Bangalore / Bengaluru

Non Voice Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Salary

5.0

Skill development

3.0

Job security

4.0

Promotions

4.0

Work satisfaction

5.0

Company culture

3.0

Work-life balance

posted on 25 Mar 2019

Likes

Company culture and the working environment

Salary - Excellent
Skill development - Excellent
Promotions - Good
Work satisfaction - Good
Company culture - Excellent

Dislikes

No comment

Work Details

It was well and good

Work days: Rotational Shift (Strict Timings)

Work related travel: This is a desk job.

Customer Support Executive in Chennai

Engineering & Manufacturing Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Salary

5.0

Skill development

5.0

Job security

5.0

Promotions

5.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 27 Mar 2018

Likes

Perfect environment

Salary - Excellent
Skill development - Excellent
Job security - Excellent
Promotions - Excellent
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Excellent

Dislikes

Nothing as of now

Work Details

Work days: Rotational Shift (Flexible Timings)

Work related travel: This is a desk job.

Customer Support Executive in Chennai

Full Time

Non Voice Department

1.0

Overall Rating

1.0

Category Ratings

3.0

Salary

1.0

Skill development

1.0

Job security

1.0

Promotions

1.0

Work satisfaction

2.0

Company culture

1.0

Work-life balance

posted on 18 Dec 2023

Dislikes

Skill development - Bad
Job security - Bad
Promotions - Bad
Work satisfaction - Bad
Company culture - Poor
Work-life balance - Bad

Top trending discussions

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Hi Everyone, I need your advice on selecting the right company. My top priorities are work-life balance and job security. Below are the offers I have: Capgemini – 24 LPA (21.5 LPA Fixed + 2 LPA Variable) Happiest Minds – 22.5 LPA (Fixed) Experience: 8 Years

Which one to choose

Capgemini

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