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3.1

based on 366 Reviews

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Groupon Senior Customer Service Representative Reviews

Updated 13 Feb, 2025

Overall Rating

3.3/5

based on 12 reviews

Rating distribution

3 (25.0%)

4 (33.3%)

3 (25.0%)

2 (16.7%)

0 (0%)

Category Ratings

3.8

Salary

3.5

Work-life balance

3.4

Company culture

3.3

Promotions

3.0

Job security

3.0

Work satisfaction

2.7

Skill development

What employees say about Groupon?

Insights from employee reviews on AmbitionBox

Workplace insights

Rotational Shift

100% employees reported

Flexible timing

50% employees reported

No travel

80% employees reported

View more detailed insights

Gender based rating

3.5

Rated by Women

3 reviews

3.2

Rated by Men

7 reviews

Groupon is rated 3.3 out of 5 stars on AmbitionBox, based on 12 company reviews.This rating reflects an average employee experience, indicating moderate satisfaction with ... Read more

Groupon is rated 3.3 out of 5 stars on AmbitionBox, based on 12 company reviews.This rating reflects an average employee experience, indicating moderate satisfaction with the company's work culture, benefits, and career growth opportunities. AmbitionBox gathers authentic employee reviews and ratings, making it a trusted platform for job seekers and employees in India.

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We strive to keep our reviews 100% genuine. Employers cannot manipulate reviews.

12 reviews found

Sort by: Popular

Senior Customer Service Representative in Bangalore / Bengaluru

Full Time

Non Voice Department

2.0

Overall Rating

2.0

Category Ratings

3.0

Salary

1.0

Skill development

1.0

Job security

2.0

Promotions

2.0

Work satisfaction

2.0

Company culture

2.0

Work-life balance

posted on 13 Feb 2025

Likes

Nothing to like

Dislikes

Current manager is not a good person

Skill development - Bad
Job security - Bad
Promotions - Poor
Work satisfaction - Poor
Company culture - Poor
Work-life balance - Poor

Senior Customer Service Representative in Chennai

Full Time

Voice / Blended Department

4.0

Overall Rating

4.0

Category Ratings

5.0

Salary

4.0

Skill development

4.0

Job security

5.0

Promotions

4.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 28 Jun 2024

Likes

The company was outstanding but now the current management made it hard to work there..

Salary - Excellent
Skill development - Good
Job security - Good
Promotions - Excellent
Work satisfaction - Good
Company culture - Excellent
Work-life balance - Excellent

Dislikes

The current management is truly bad

Work Details

Work policy: 3 days/week from office

Work days: Rotational Shift (Strict Timings)

Senior Customer Service Representative in Chennai

Full Time

Operations, Maintenance & Support Department

3.0

Overall Rating

3.0

Category Ratings

3.0

Salary

3.0

Skill development

3.0

Job security

2.0

Promotions

3.0

Work satisfaction

3.0

Company culture

3.0

Work-life balance

posted on 21 Dec 2023

Likes

We can take phone, bag inside the working space unlike other company who kept all belonging at locker.

Dislikes

Office politics not getting what you deserve even if you are best top performer and blame on company less buget everytime.

Promotions - Poor

Senior Customer Service Representative in Chennai

Full Time

Non Voice Department

3.0

Overall Rating

3.0

Category Ratings

3.0

Salary

1.0

Skill development

3.0

Job security

3.0

Promotions

1.0

Work satisfaction

2.0

Company culture

3.0

Work-life balance

posted on 06 Jun 2023

Likes

Initially, there was no pressure and the work culture was great. I felt like this was one of the best company out there

Dislikes

After a change in management in recent days, Everything became toxic

Skill development - Bad
Work satisfaction - Bad
Company culture - Poor

Work Details

Work policy: 2 days/week from office

Work days: Rotational Shift (Flexible Timings)

Work related travel: This is a desk job.

Senior Customer Service Representative in Bangalore / Bengaluru

Full Time

Non Voice Department

4.0

Overall Rating

4.0

Category Ratings

4.0

Salary

1.0

Skill development

1.0

Job security

4.0

Promotions

1.0

Work satisfaction

3.0

Company culture

4.0

Work-life balance

posted on 10 May 2023

Likes

Free to use mobile while working.

Salary - Good
Promotions - Good
Work-life balance - Good

Dislikes

Unexpected termination. No proper experience in management.

Skill development - Bad
Job security - Bad
Work satisfaction - Bad

Work Details

Work days: Rotational Shift (Strict Timings)

Work related travel: This is a desk job.

Senior Customer Service Representative in Chennai

Full Time

Non Voice Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Salary

5.0

Skill development

5.0

Job security

5.0

Promotions

5.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 29 Apr 2024

Likes

Salary - Excellent
Skill development - Excellent
Job security - Excellent
Promotions - Excellent
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Excellent

Overall Rating

Senior Customer Service Representative in Bangalore / Bengaluru

Non Voice Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Salary

5.0

Skill development

4.0

Job security

5.0

Promotions

5.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 26 Apr 2019

Likes

Salary - Excellent
Skill development - Excellent
Job security - Good
Promotions - Excellent
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Excellent

Overall Rating

You are reading trusted reviews. Keep reading to find out more about Groupon.

Senior Customer Service Representative in Bangalore / Bengaluru

Non Voice Department

3.0

Overall Rating

3.0

Category Ratings

2.0

Salary

2.0

Skill development

1.0

Job security

1.0

Promotions

3.0

Work satisfaction

4.0

Company culture

1.0

Work-life balance

posted on 23 Aug 2018

Likes

Atmosphere

Company culture - Good

Dislikes

Too much pressure. Not employee friendly.

Salary - Poor
Skill development - Poor
Job security - Bad
Promotions - Bad
Work-life balance - Bad

Work Details

It's hectic. They will not listen to your problem. They want us to do all the things that is impossible..

Work days: Rotational Shift (Flexible Timings)

Work related travel: This is a desk job.

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Senior Customer Service Representative in Bangalore / Bengaluru

Non Voice Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Salary

5.0

Skill development

3.0

Job security

3.0

Promotions

5.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 04 Mar 2020

Likes

Work Environment, Night shift Allowance, OT payment, recognition

Salary - Excellent
Skill development - Excellent
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Excellent

Dislikes

Only traveling

Work Details

Fun Filled never felt like working

Work days: Rotational Shift (Flexible Timings)

Work related travel: This job involves Travel Within City.

Senior Customer Service Representative in Chennai

Non Voice Department

4.0

Overall Rating

4.0

Category Ratings

4.0

Salary

3.0

Skill development

4.0

Job security

3.0

Promotions

3.0

Work satisfaction

5.0

Company culture

2.0

Work-life balance

posted on 02 Dec 2017

Likes

Allowances and timely perks in times of high production load U get to myriad characteristics of people all under one roof Do not excited- as all are not the same

Salary - Good
Job security - Good
Company culture - Excellent

Dislikes

11-8 shift put a drain on ur health

Work-life balance - Poor

Senior Customer Service Representative in Bangalore / Bengaluru

Non Voice Department

4.0

Overall Rating

4.0

Category Ratings

5.0

Salary

4.0

Skill development

3.0

Job security

3.0

Promotions

3.0

Work satisfaction

5.0

Company culture

3.0

Work-life balance

posted on 08 Apr 2018

Likes

Salary - Excellent
Skill development - Good
Company culture - Excellent

Overall Rating

Senior Customer Service Representative in Chennai

Non Voice Department

2.0

Overall Rating

2.0

Category Ratings

1.0

Salary

2.0

Skill development

1.0

Job security

1.0

Promotions

1.0

Work satisfaction

1.0

Company culture

1.0

Work-life balance

posted on 22 Jul 2019

Likes

Nothing except if you get good team members.

Dislikes

Everything as there are too much politics, no job security, too much work pressure, no career growth and no learning.

Salary - Bad
Skill development - Poor
Job security - Bad
Promotions - Bad
Work satisfaction - Bad
Company culture - Bad
Work-life balance - Bad

Work Details

Company was good when I joined and India management have started to do cost cutting in everything by reducing employee benefits.

Work days: Rotational Shift (Strict Timings)

Work related travel: This is a desk job.

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45 Days Into Notice & No Offers – What Should I Do?

I’m halfway through my 90-day notice period and have appeared for 5-6 interviews but haven’t cracked any yet. Should I keep pushing or consider withdrawing my resignation as a backup? How should I stay motivated and improve my interview performance? Looking for advice from those who've been in a similar situation!

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Internet
1k-5k Employees (India)

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By reading the reviews on this page, you agree that they are (often anonymous) personal opinions and views of reviewers/users of AmbitionBox, which may be biased, and for this, AmbitionBox has no liability. If you believe that a review is inappropriate, please click on "Report" (shown as a flag) present below each review and our moderation team will look into it as soon as possible.

AmbitionBox has 12 Groupon reviews submitted by Groupon employees. Read reviews on salaries, working hours, work culture, office environment, and more to know if Groupon is the right company for you. 100% of employees reported the work...ing days at Groupon as Rotational Shift. 50% employees reported the work timings at Groupon as Flexible timing. Read more