BigBasket Customer Support Associate Interview Questions and Answers

An aptitude test is an exam used to determine an individual's skill or propensity to succeed in a given activity. Aptitude tests assume that individuals have inherent strengths and weaknesses and have a natural inclination toward success or failure in specific areas based on their innate characteristics.

Hard work is the key to success or is it?
Hard work vs smart work.
Fact vs Opinion: There are no facts only opinion.
Leader or Follower.
Innovation vs Invention: What's Important?
Is work-life balance just a myth?
Haste makes waste.

Verbal communication skills include choosing your words carefully and describing your qualifications clearly. Nonverbal communication skills include smiling, nodding, and making eye contact. Practice good communication in advance by observing your body language in front of a mirror.

Q1. Self introduction with the HR An old-age customer with full of hunger shouting how would you assist them?
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Q2. Why should we hire you?
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Q1. Tell me about yourself
Ans. 
I am a customer-oriented individual with excellent communication skills and a passion for problem-solving.
• I have experience in customer service roles, where I have honed my skills in active listening and conflict resolution.

• I am a quick learner and can adapt to new situations easily.

• I am a team player and enjoy collaborating with others to achieve common goals.

• I am also proficient in using various customer support tool...read more
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Q2. Why do you want to join with us
Ans. 
I am passionate about providing excellent customer service and believe that your company aligns with my values and goals.
• I have experience in customer service and enjoy helping people

• I have researched your company and am impressed with your commitment to customer satisfaction

• I am excited about the opportunity to work with a team of dedicated professionals

• I believe that this position will allow me to grow both personall
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Q3. How many years want to work with us
Ans. 
I am interested in a long-term career with your company.
• I am looking for stability and growth opportunities.

• I am willing to learn and adapt to new challenges.

• I am excited about the company's mission and values.

• I am committed to providing excellent customer service.

• I am open to exploring different roles within the company.
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Q1. Explain about COVID -19 situation
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