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BigBasket Customer Support Associate Interview Questions and Answers

Updated 8 Mar 2024

BigBasket Customer Support Associate Interview Experiences

6 interviews found

Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-

I applied via Newspaper Ad

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Properly align and format text in your resume. A recruiter will have to spend more time reading poorly aligned text, leading to high chances of rejection.
View all Resume tips
Round 2 - Aptitude Test 

An aptitude test is an exam used to determine an individual's skill or propensity to succeed in a given activity. Aptitude tests assume that individuals have inherent strengths and weaknesses and have a natural inclination toward success or failure in specific areas based on their innate characteristics.

Round 3 - Group Discussion 

Hard work is the key to success or is it?
Hard work vs smart work.
Fact vs Opinion: There are no facts only opinion.
Leader or Follower.
Innovation vs Invention: What's Important?
Is work-life balance just a myth?
Haste makes waste.

Round 4 - Assignment 

Verbal communication skills include choosing your words carefully and describing your qualifications clearly. Nonverbal communication skills include smiling, nodding, and making eye contact. Practice good communication in advance by observing your body language in front of a mirror.

Interview Preparation Tips

Interview preparation tips for other job seekers - Make use of networking and both online and non-online job search opportunities
Interview experience
4
Good
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Recruitment Consulltant and was interviewed in Mar 2023. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Don’t add your photo or details such as gender, age, and address in your resume. These details do not add any value.
View all Resume tips
Round 2 - One-on-one 

(2 Questions)

  • Q1. Self introduction with the HR An old-age customer with full of hunger shouting how would you assist them?
  • Q2. Why should we hire you?

Interview Preparation Tips

Interview preparation tips for other job seekers - Typing test

Customer Support Associate Interview Questions Asked at Other Companies

Q1. How can you tackle your customer in real time scenario?
Q2. How would you handle an irated CX and what is the meaning of emot ... read more
asked in Accenture
Q3. What basic troubleshooting will you try if you are facing issues ... read more
Q4. How would you handle an angry customer?
asked in Accenture
Q5. What is safe made available in Android devices, how does it work?
Round 1 - One-on-one 

(3 Questions)

  • Q1. Tell me about yourself
  • Ans. 

    I am a customer-oriented individual with excellent communication skills and a passion for problem-solving.

    • I have experience in customer service roles, where I have honed my skills in active listening and conflict resolution.

    • I am a quick learner and can adapt to new situations easily.

    • I am a team player and enjoy collaborating with others to achieve common goals.

    • I am also proficient in using various customer support tool...

  • Answered by AI
  • Q2. Why do you want to join with us
  • Ans. 

    I am passionate about providing excellent customer service and believe that your company aligns with my values and goals.

    • I have experience in customer service and enjoy helping people

    • I have researched your company and am impressed with your commitment to customer satisfaction

    • I am excited about the opportunity to work with a team of dedicated professionals

    • I believe that this position will allow me to grow both personall

  • Answered by AI
  • Q3. How many years want to work with us
  • Ans. 

    I am interested in a long-term career with your company.

    • I am looking for stability and growth opportunities.

    • I am willing to learn and adapt to new challenges.

    • I am excited about the company's mission and values.

    • I am committed to providing excellent customer service.

    • I am open to exploring different roles within the company.

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Face to face round with HR and also with manager sometimes
Interview experience
4
Good
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Recruitment Consulltant and was interviewed before Mar 2023. There was 1 interview round.

Round 1 - HR 

(1 Question)

  • Q1. Explain about COVID -19 situation

BigBasket interview questions for designations

 Customer Support Executive

 (5)

 Customer Service Associate

 (2)

 Senior Customer Service Associate

 (1)

 Associate

 (2)

 Customer Service Representative

 (1)

 Customer experience Executive

 (1)

 Email Support Executive

 (1)

 Customer Executive

 (1)

Interview experience
3
Average
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I was interviewed before Sep 2022.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Double-check your resume for any spelling mistakes. The recruiter may consider spelling mistakes as careless behavior or poor communication skills.
View all Resume tips
Round 2 - Typing Test 

(2 Questions)

  • Q1. Tell me about yourself.
  • Q2. Explain any topic if your choice for 5mins

Interview Preparation Tips

Interview preparation tips for other job seekers - Better try alternate

I applied via Walk-in and was interviewed before May 2021. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all Resume tips
Round 2 - Aptitude Test 

Numerical and Logical aptitude, reasoning problems, grammatical error finding questions to test English knowledge.

Interview Preparation Tips

Interview preparation tips for other job seekers - Best place for fresher to start career in BPO

Interview questions from similar companies

Interview experience
4
Good
Difficulty level
Hard
Process Duration
2-4 weeks
Result
Selected Selected

I applied via Referral and was interviewed in Apr 2023. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all Resume tips
Round 2 - One-on-one 

(1 Question)

  • Q1. When are those who work part time made full time?
Round 3 - One-on-one 

(1 Question)

  • Q1. How many months does it take to do part time and later full time

Interview Preparation Tips

Interview preparation tips for other job seekers - It doesn't require any skill just pass twelfth

I applied via Socical media and was interviewed in Jul 2022. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all Resume tips
Round 2 - HR 

(2 Questions)

  • Q1. Why do you want to work in flipkart
  • Q2. Why should I choice you for this job

Interview Preparation Tips

Topics to prepare for Flipkart Customer Support Associate interview:
  • Flipkart
  • Bpo Voice
Interview preparation tips for other job seekers - Don't panic be confidance and Speak Professional language

I applied via Referral and was interviewed in Jun 2022. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all Resume tips
Round 2 - HR 

(2 Questions)

  • Q1. Qualification and job experience.
  • Q2. What Knowledge about this job profile.

Interview Preparation Tips

Interview preparation tips for other job seekers - Give your best and got selection. Nothing can be easy. And never give up.

I applied via Telegram and was interviewed in May 2022. There were 2 interview rounds.

Round 1 - Telephonic Call 

(1 Question)

  • Q1. About yourself and your family your career and your study.
Round 2 - One-on-one 

(1 Question)

  • Q1. I already told as below .

Interview Preparation Tips

Topics to prepare for Flipkart Customer Support Associate interview:
  • Prepare yourself
  • Your weekend
  • About the vacation
Interview preparation tips for other job seekers - Hey this is vaishali goswami and i want to say about my interview of Flipkart it was good there was asked some questions about yourself and after that they gives you some topics related with you like - your last weekend , your favourite festival like this and you just speaks on the given topic for 2 min very fluently because they notice the grammitical mistake in your communication.
I think this advice will hepl in your interview.
Contribute & help others!
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BigBasket Interview FAQs

How many rounds are there in BigBasket Customer Support Associate interview?
BigBasket interview process usually has 2 rounds. The most common rounds in the BigBasket interview process are Resume Shortlist, Aptitude Test and One-on-one Round.
How to prepare for BigBasket Customer Support Associate interview?
Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at BigBasket. The most common topics and skills that interviewers at BigBasket expect are Hindi, English, Telugu, Typing Speed and Good Typing Speed.

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BigBasket Customer Support Associate Interview Process

based on 4 interviews

1 Interview rounds

  • Resume Shortlist Round
View more
Join BigBasket India's largest online supermarket

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BigBasket Customer Support Associate Salary
based on 117 salaries
₹1.6 L/yr - ₹3.5 L/yr
17% less than the average Customer Support Associate Salary in India
View more details

BigBasket Customer Support Associate Reviews and Ratings

based on 23 reviews

3.4/5

Rating in categories

3.1

Skill development

2.9

Work-life balance

2.7

Salary

3.2

Job security

3.3

Company culture

2.6

Promotions

3.3

Work satisfaction

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