BigBasket Customer Support Associate Reviews by 20+ Employees | Rated 3.4/5

What employees say about BigBasket?

Insights from employee reviews on AmbitionBox

Workplace insights

Rotational Shift

70% employees reported

Flexible timing

50% employees reported

No travel

75% employees reported

View more detailed insights

Gender based rating

2.7

Rated by Women

5 reviews

3.7

Rated by Men

17 reviews

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Top Mentions in BigBasket Customer Support Associate Reviews

23 reviews found

Sort by: Popular

Customer Support Associate in Hyderabad / Secunderabad

Full Time

Non Voice Department

3.0

Overall Rating

3.0

Category Ratings

3.0

Salary

3.0

Skill development

3.0

Job security

2.0

Promotions

3.0

Work satisfaction

4.0

Company culture

3.0

Work-life balance

posted on 22 Feb 2025

Likes

Learning about the process

Company culture - Good

Dislikes

No value for the work

Promotions - Poor

Customer Support Associate in Bangalore / Bengaluru

Full Time

Non Voice Department

2.0

Overall Rating

2.0

Category Ratings

1.0

Salary

2.0

Skill development

3.0

Job security

2.0

Promotions

1.0

Work satisfaction

1.0

Company culture

2.0

Work-life balance

posted on 19 Feb 2025

Likes

No likes

Dislikes

Yes too much work pressure

Salary - Bad
Skill development - Poor
Promotions - Poor
Work satisfaction - Bad
Company culture - Bad
Work-life balance - Poor

Customer Support Associate in Bangalore / Bengaluru

Full Time

Non Voice Department

5.0

Overall Rating

5.0

Category Ratings

4.0

Salary

5.0

Skill development

5.0

Job security

4.0

Promotions

5.0

Work satisfaction

5.0

Company culture

3.0

Work-life balance

posted on 02 Jan 2025

Likes

About its work from home.

Salary - Good
Skill development - Excellent
Job security - Excellent
Promotions - Good
Work satisfaction - Excellent
Company culture - Excellent

Dislikes

It's pressure to work nicely

Customer Support Associate in Chennai

Full Time

Operations Department

1.0

Overall Rating

1.0

Category Ratings

1.0

Salary

1.0

Skill development

1.0

Job security

1.0

Promotions

1.0

Work satisfaction

1.0

Company culture

1.0

Work-life balance

posted on 30 Dec 2024

Likes

Not good environment

Dislikes

Dont join

Salary - Bad
Skill development - Bad
Job security - Bad
Promotions - Bad
Work satisfaction - Bad
Company culture - Bad
Work-life balance - Bad

Customer Support Associate in Hyderabad / Secunderabad (working remotely)

Full Time

Non Voice Department

3.0

Overall Rating

3.0

Category Ratings

1.0

Salary

1.0

Skill development

1.0

Job security

1.0

Promotions

4.0

Work satisfaction

2.0

Company culture

2.0

Work-life balance

posted on 03 Oct 2024

Likes

work from home

Work satisfaction - Good

Dislikes

work pressure and partiality in work

Salary - Bad
Skill development - Bad
Job security - Bad
Promotions - Bad
Company culture - Poor
Work-life balance - Poor

Customer Support Associate in Bangalore / Bengaluru

Full Time

Retail Store Operations Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Salary

5.0

Skill development

5.0

Job security

4.0

Promotions

5.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 18 Jan 2024

Likes

It's very good company

Salary - Excellent
Skill development - Excellent
Job security - Excellent
Promotions - Good
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Excellent

Dislikes

Appraisal

Work Details

Work days: Rotational Shift (Strict Timings)

Work related travel: This is a desk job.

Customer Support Associate in Pune

Full Time

Non Voice Department

2.0

Overall Rating

2.0

Category Ratings

1.0

Salary

1.0

Skill development

1.0

Job security

1.0

Promotions

2.0

Work satisfaction

2.0

Company culture

2.0

Work-life balance

posted on 13 Jul 2023

Likes

Nothing

Dislikes

Lots of hidden policies are there. They dont clr anything. All r mile bhagat. Sab apni manmani krte hai jese inka ghr ka office hai sb. Disrespectful staff of HR, MANAGER, TL sb khud ka chalate hai ghar ka hai ese. They dont hv value of employee. No increment no appraisal. No payout for split. Faltu shedule of week off. 2mnth ek hi konsi company ese rkhti hai. Lol 😂🤣 dont go thr. Go othr side.

Salary - Bad
Skill development - Bad
Job security - Bad
Promotions - Bad
Work satisfaction - Poor
Company culture - Poor
Work-life balance - Poor

Work Details

Work timings: Flexible Timings

Work related travel: This is a desk job.

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Customer Support Associate in Hyderabad / Secunderabad

Full Time

Voice / Blended Department

4.0

Overall Rating

4.0

Category Ratings

2.0

Salary

4.0

Skill development

1.0

Job security

2.0

Promotions

3.0

Work satisfaction

4.0

Company culture

4.0

Work-life balance

posted on 30 May 2023

Likes

Good with work

Skill development - Good
Company culture - Good
Work-life balance - Good

Dislikes

No breaks and there will be pressure with team leaders

Salary - Poor
Job security - Bad
Promotions - Poor

Work Details

Work days: Rotational Shift (Strict Timings)

Work related travel: This is a desk job.

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Customer Support Associate in Pune

Full Time

Customer Support Department

5.0

Overall Rating

5.0

Category Ratings

4.0

Salary

4.0

Skill development

5.0

Job security

5.0

Promotions

4.0

Work satisfaction

4.0

Company culture

4.0

Work-life balance

posted on 10 Jun 2022

Likes

Very good platform for freshers to gain experience

Salary - Good
Skill development - Good
Job security - Excellent
Promotions - Excellent
Work satisfaction - Good
Company culture - Good
Work-life balance - Good

Work Details

Work timings: Flexible Timings

Work related travel: This is a desk job.

Customer Support Associate (working remotely)

Full Time

Non Voice Department

3.0

Overall Rating

3.0

Category Ratings

3.0

Salary

3.0

Skill development

4.0

Job security

3.0

Promotions

3.0

Work satisfaction

3.0

Company culture

3.0

Work-life balance

posted on 06 Jan 2025

Likes

Work from home option

Job security - Good

Dislikes

salary hike was low

Customer Support Associate (working remotely)

Full Time

Non Voice Department

2.0

Overall Rating

2.0

Category Ratings

2.0

Salary

1.0

Skill development

3.0

Job security

1.0

Promotions

1.0

Work satisfaction

1.0

Company culture

1.0

Work-life balance

posted on 13 Oct 2023

Likes

Work from home

Dislikes

No career growth

Salary - Poor
Skill development - Bad
Promotions - Bad
Work satisfaction - Bad
Company culture - Bad
Work-life balance - Bad

Work Details

Work days: Rotational Shift (Strict Timings)

Work related travel: This is a desk job.

Customer Support Associate (working remotely)

Full Time

Customer Success Department

5.0

Overall Rating

5.0

Category Ratings

2.0

Salary

5.0

Skill development

2.0

Job security

2.0

Promotions

4.0

Work satisfaction

3.0

Company culture

3.0

Work-life balance

posted on 27 Mar 2023

Likes

Nice job roll and

Skill development - Excellent
Work satisfaction - Good

Dislikes

Did not have growth in bigbasket

Salary - Poor
Job security - Poor
Promotions - Poor

Work Details

Work days: Monday to Saturday (Flexible Timings)

Work related travel: This job involves Travel Within City.

Customer Support Associate (working remotely)

Full Time

Voice / Blended Department

4.0

Overall Rating

4.0

Category Ratings

3.0

Salary

4.0

Skill development

4.0

Job security

3.0

Promotions

5.0

Work satisfaction

4.0

Company culture

4.0

Work-life balance

posted on 15 Jun 2023

Likes

Overall good to work

Skill development - Good
Job security - Good
Work satisfaction - Excellent
Company culture - Good
Work-life balance - Good

Dislikes

Nothing

Work Details

Work days: Rotational Shift (Flexible Timings)

Work related travel: This is a desk job.

Customer Support Associate (working remotely)

Full Time

IT Support Department

4.0

Overall Rating

4.0

Category Ratings

2.0

Salary

3.0

Skill development

3.0

Job security

4.0

Promotions

3.0

Work satisfaction

5.0

Company culture

3.0

Work-life balance

posted on 10 Oct 2022

Likes

WFH, GOOD ATMOSPHERE, GAMES, ETC

Promotions - Good
Company culture - Excellent

Dislikes

Work pressure, no breaks, there will be no emergency leaves ect

Salary - Poor

Work Details

Work timings: Strict Timings

Work related travel: This is a desk job.

Customer Support Associate in Bangalore Rural

OPPERATIONS Department

3.0

Overall Rating

3.0

Category Ratings

1.0

Salary

4.0

Skill development

4.0

Job security

4.0

Promotions

1.0

Work satisfaction

3.0

Company culture

2.0

Work-life balance

posted on 03 Jan 2022

Likes

Nothing has of much i liked to work in bigbasket apart of the team meats

Skill development - Good
Job security - Good
Promotions - Good

Dislikes

the worst part to hate in bigbasket is that we need beg the management & team leaders to take our leaves even on festival days also there is no proper timing for meeting according to the shift timings working 3.7 months no salary hike in bigbasket i couldn't find any growth in that organization which made me to leave the job

Salary - Bad
Work satisfaction - Bad
Work-life balance - Poor

Work Details

Work timings: Strict Timings

Work related travel: This is a desk job.

Customer Support Associate in Pune

Operations Support Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Salary

5.0

Skill development

5.0

Job security

5.0

Promotions

5.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 20 Apr 2022

Likes

Happy to work here

Salary - Excellent
Skill development - Excellent
Job security - Excellent
Promotions - Excellent
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Excellent

Dislikes

Salary hike

Work Details

Work days: Rotational Shift (Flexible Timings)

Work related travel: This job involves Travel Within City.

Customer Support Associate in Bangalore / Bengaluru

Non Voice Department

4.0

Overall Rating

4.0

Category Ratings

2.0

Salary

4.0

Skill development

5.0

Job security

3.0

Promotions

3.0

Work satisfaction

3.0

Company culture

3.0

Work-life balance

posted on 01 Mar 2022

Likes

It's good company. It teaches you a lot.

Skill development - Good
Job security - Excellent

Dislikes

You get only 1 day holiday in a week

Salary - Poor

Work Details

Peaceful work

Work days: Monday to Saturday (Flexible Timings)

Work related travel: This is a desk job.

Customer Support Associate in Bangalore / Bengaluru

Associate customer support Department

1.0

Overall Rating

1.0

Category Ratings

1.0

Salary

1.0

Skill development

4.0

Job security

1.0

Promotions

1.0

Work satisfaction

1.0

Company culture

1.0

Work-life balance

posted on 29 Oct 2021

Likes

Only job security other than nothing

Job security - Good

Dislikes

Shift timing is worst, you have to work morning 7am to 10 am and evening 4pm to 10pm , split shift for this they will not give you any allowance, every week they will change your shift timing, no work life balance here and salary hike is very low, and they have one of the dumbest quality analyst team, they will you fatal for your chat/call without any reason and apart from your salary you will not get any benifits here....Read More

Salary - Bad
Skill development - Bad
Promotions - Bad
Work satisfaction - Bad
Company culture - Bad
Work-life balance - Bad

Work Details

Worst experience, you will not gain any knowledge here.

Work days: Rotational Shift (Strict Timings)

Work related travel: This job involves Travel Within City.

Customer Support Associate (working remotely)

Chat Process Department

4.0

Overall Rating

4.0

Category Ratings

4.0

Salary

4.0

Skill development

5.0

Job security

3.0

Promotions

4.0

Work satisfaction

4.0

Company culture

4.0

Work-life balance

posted on 14 Jun 2022

Likes

Job Security

Salary - Good
Skill development - Good
Job security - Excellent
Work satisfaction - Good
Company culture - Good
Work-life balance - Good

Dislikes

Burden of Work

Work Details

Work days: Rotational Shift (Strict Timings)

Work related travel: This is a desk job.

Top trending discussions

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Career Advice

a procurement specialist

Am I on right path?

Right after my BCom, I took a service advisor role at Honda for ₹7K due to urgency. Later, I moved to a gas station for ₹10K, handling all kinds of work beyond office tasks. My breakthrough came when I joined as an order management specialist in Bangalore for ₹22K. To advance, I self-learned Excel, Power BI, coding, and automation, earning a specialist role. I also completed my MBA in Logistics & Supply Chain online. After four years, my salary reached ₹35K. With management’s support, I transitioned to a procurement specialist role at ₹45K + ₹11K (night shift), later growing to ₹58K + ₹11K by optimizing processes. Now, I’m preparing for an HR round and planning to ask for a 55% hike. Am I on the right track? How can I accelerate my career growth?

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By reading the reviews on this page, you agree that they are (often anonymous) personal opinions and views of reviewers/users of AmbitionBox, which may be biased, and for this, AmbitionBox has no liability. If you believe that a review is inappropriate, please click on "Report" (shown as a flag) present below each review and our moderation team will look into it as soon as possible.

AmbitionBox has 23 BigBasket reviews submitted by BigBasket employees. Read reviews on salaries, working hours, work culture, office environment, and more to know if BigBasket is the right company for you. 70% of employees reported the...Read more

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