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Premium Employer

BigBasket

Compare

3.9

based on 4.6k Reviews

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BigBasket Customer Support Associate Bangalore / Bengaluru Reviews

Updated 19 Feb, 2025

Overall Rating

4.5/5

based on 9 reviews

Rating distribution

4 (57.1%)

1 (14.3%)

0 (0%)

1 (14.3%)

Category Ratings

4.8

Job security

4.5

Company culture

4.5

Skill development

4.5

Work satisfaction

3.9

Salary

3.7

Promotions

3.6

Work-life balance

What employees say about BigBasket?

Insights from employee reviews on AmbitionBox

Workplace insights

Rotational Shift

80% employees reported

Flexible timing

60% employees reported

No travel

80% employees reported

View more detailed insights

Gender based rating

5.0

Rated by Women

1 reviews

4.5

Rated by Men

6 reviews

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9 reviews found

Sort by: Popular

Customer Support Associate in Bangalore / Bengaluru

Full Time

Non Voice Department

2.0

Overall Rating

2.0

Category Ratings

1.0

Salary

2.0

Skill development

3.0

Job security

2.0

Promotions

1.0

Work satisfaction

1.0

Company culture

2.0

Work-life balance

posted on 19 Feb 2025

Likes

No likes

Dislikes

Yes too much work pressure

Salary - Bad
Skill development - Poor
Promotions - Poor
Work satisfaction - Bad
Company culture - Bad
Work-life balance - Poor

Customer Support Associate in Bangalore / Bengaluru

Full Time

Non Voice Department

5.0

Overall Rating

5.0

Category Ratings

4.0

Salary

5.0

Skill development

5.0

Job security

4.0

Promotions

5.0

Work satisfaction

5.0

Company culture

3.0

Work-life balance

posted on 02 Jan 2025

Likes

About its work from home.

Salary - Good
Skill development - Excellent
Job security - Excellent
Promotions - Good
Work satisfaction - Excellent
Company culture - Excellent

Dislikes

It's pressure to work nicely

Customer Support Associate in Bangalore / Bengaluru

Full Time

Retail Store Operations Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Salary

5.0

Skill development

5.0

Job security

4.0

Promotions

5.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 18 Jan 2024

Likes

It's very good company

Salary - Excellent
Skill development - Excellent
Job security - Excellent
Promotions - Good
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Excellent

Dislikes

Appraisal

Work Details

Work days: Rotational Shift (Strict Timings)

Work related travel: This is a desk job.

Customer Support Associate in Bangalore / Bengaluru

Non Voice Department

4.0

Overall Rating

4.0

Category Ratings

2.0

Salary

4.0

Skill development

5.0

Job security

3.0

Promotions

3.0

Work satisfaction

3.0

Company culture

3.0

Work-life balance

posted on 01 Mar 2022

Likes

It's good company. It teaches you a lot.

Skill development - Good
Job security - Excellent

Dislikes

You get only 1 day holiday in a week

Salary - Poor

Work Details

Peaceful work

Work days: Monday to Saturday (Flexible Timings)

Work related travel: This is a desk job.

Customer Support Associate in Bangalore / Bengaluru

Associate customer support Department

1.0

Overall Rating

1.0

Category Ratings

1.0

Salary

1.0

Skill development

4.0

Job security

1.0

Promotions

1.0

Work satisfaction

1.0

Company culture

1.0

Work-life balance

posted on 29 Oct 2021

Likes

Only job security other than nothing

Job security - Good

Dislikes

Shift timing is worst, you have to work morning 7am to 10 am and evening 4pm to 10pm , split shift for this they will not give you any allowance, every week they will change your shift timing, no work life balance here and salary hike is very low, and they have one of the dumbest quality analyst team, they will you fatal for your chat/call without any reason and apart from your salary you will not get any benifits here....Read More

Salary - Bad
Skill development - Bad
Promotions - Bad
Work satisfaction - Bad
Company culture - Bad
Work-life balance - Bad

Work Details

Worst experience, you will not gain any knowledge here.

Work days: Rotational Shift (Strict Timings)

Work related travel: This job involves Travel Within City.

Customer Support Associate in Bangalore / Bengaluru

Non Voice Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Salary

5.0

Skill development

5.0

Job security

5.0

Promotions

5.0

Work satisfaction

5.0

Company culture

4.0

Work-life balance

posted on 28 May 2022

Likes

Good work environment & culture. Teammates are very supportive. Appraisals are so far good.

Salary - Excellent
Skill development - Excellent
Job security - Excellent
Promotions - Excellent
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Good

Dislikes

I have no issues.

Work Details

At starting it's very difficult to understand the situation. Lots of supports & tips with my teammates the role was very interesting.

Work days: Rotational Shift (Flexible Timings)

Work related travel: This is a desk job.

Customer Support Associate in Bangalore / Bengaluru

Customer Service Department

5.0

Overall Rating

5.0

Category Ratings

3.0

Salary

5.0

Skill development

5.0

Job security

2.0

Promotions

5.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 03 Oct 2022

Likes

Atomosphere

Skill development - Excellent
Job security - Excellent
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Excellent

Dislikes

Canteen is not available

Promotions - Poor

Work Details

Work days: Rotational Shift (Flexible Timings)

Work related travel: This is a desk job.

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a content writer

Zepto Going Big Like BigBasket!

Looks like Zepto is shifting gears! They’re now offering planned grocery orders, aiming for bulk buyers just like BigBasket did. No more last-minute snack runs, now you can stock up in one go. Think this move will actually stick or just another gimmick? 🤔

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BigBasket Bangalore / Bengaluru Reviews by Designations

By reading the reviews on this page, you agree that they are (often anonymous) personal opinions and views of reviewers/users of AmbitionBox, which may be biased, and for this, AmbitionBox has no liability. If you believe that a review is inappropriate, please click on "Report" (shown as a flag) present below each review and our moderation team will look into it as soon as possible.

AmbitionBox has 9 BigBasket reviews submitted by BigBasket employees. Read reviews on salaries, working hours, work culture, office environment, and more to know if BigBasket is the right company for you. 80% of employees reported the ...Read more