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3.9

based on 4.6k Reviews

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BigBasket Customer Support Associate Reviews

Updated 10 Mar, 2025
Overall Rating
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3.5/5
based on 23 reviews

Rating distribution

Category Ratings

3.4

Work satisfaction

3.3

Company culture

3.3

Job security

3.1

Skill development

3.0

Work-life balance

2.5

Salary

2.5

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What employees say about BigBasket?

Insights from employee reviews on AmbitionBox

Workplace insights

Rotational Shift

Rotational Shift

62% employees reported

Flexible timing

Flexible timing

44% employees reported

No travel

No travel

81% employees reported

View more detailed insights

Gender based rating

2.7
female

Rated by Women

5 reviews

3.8
male

Rated by Men

17 reviews

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Top Mentions in BigBasket Customer Support Associate Reviews

23 reviews found

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Interview Tips & Stories
2w (edited)
timepasstiwari
·
A Digital Markter
Got Rejected In an Interview, Just Because I Didn’t Answer a Personal Question
So, I got invited for this interview, and they told me to be there at 9 AM. Of course, I get there early, like 8:30, because I don't want to be late. But then I end up waiting for 1.5 hours. Seriously, they didn't even acknowledge me until 10. Then this HR lady calls me in, and she's totally unprofessional. She's like, on her phone, making personal calls while I'm sitting right there. And then she starts asking me these really weird questions, like what my nickname is, and what my dad does for a living. It got really uncomfortable when she started pressing for details about where my dad works. I mean, what does that have to do with anything? So I politely told her I didn't want to answer, and she actually said, "Then we can't continue this interview." I was honestly shocked. But instead of arguing, I just stood up and said, “Alright then.” And walked out. I left feeling pissed. Not only did they waste an hour of my time, but the HR rep was also rude and unprofessional..
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By reading the reviews on this page, you agree that they are (often anonymous) personal opinions and views of reviewers/users of AmbitionBox, which may be biased, and for this, AmbitionBox has no liability. If you believe that a review is inappropriate, please click on "Report" (shown as a flag) present below each review and our moderation team will look into it as soon as possible.

AmbitionBox has 23 BigBasket reviews submitted by BigBasket employees. Read reviews on salaries, working hours, work culture, office environment, and more to know if BigBasket is the right company for you. 62% of employees reported the... working days at BigBasket as Rotational Shift. 56% employees reported the work timings at BigBasket as Strict timing. Read more
Join BigBasket India's largest online supermarket
BigBasket Customer Support Associate Salary
based on 114 salaries
₹1.6 L/yr - ₹3.5 L/yr
15% less than the average Customer Support Associate Salary in India
View more details
Employee Benefits for BigBasket Customer Support Associate
softskill
Job/Soft skill training
1 total response
meal
Cafeteria
1 total response
retirement
Retirement benefits
0 total responses
cab
Office cab/shuttle
0 total responses
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