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BigBasket Chat Support Executive Interview Questions and Answers

Updated 29 Jun 2022

BigBasket Chat Support Executive Interview Experiences

1 interview found

I applied via Recruitment Consulltant and was interviewed before Jun 2021. There were 3 interview rounds.

Round 1 - Email Writing 

(1 Question)

  • Q1. How will you write an email to customer regarding order delivery status?
  • Ans. 

    To write an email to a customer regarding order delivery status.

    • Start with a greeting and thank the customer for their order.

    • Provide the order number and expected delivery date.

    • If there is a delay, apologize and explain the reason.

    • Offer a solution or compensation if necessary.

    • End with a thank you and a call to action to contact support if needed.

  • Answered by AI
Round 2 - Typing Test 

(1 Question)

  • Q1. Typing Test - Min 30wpm
Round 3 - One-on-one 

(1 Question)

  • Q1. Write any recent watched movie story in English of at least full page?
  • Ans. 

    A recent watched movie story

    • Title: The Invisible Man

    • Genre: Thriller, Horror

    • Plot: A woman escapes from her abusive boyfriend, only to discover that he has found a way to become invisible and is tormenting her.

    • Themes: Domestic abuse, gaslighting, psychological trauma

    • Main characters: Cecilia Kass, Adrian Griffin

    • Key scenes: Cecilia being chased by an unseen force, the reveal of Adrian's invisibility suit

    • Ending: Cecilia out...

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Learn Basic Email writing tips, Typing more than 30wpm, spontaneously can write any topic upto one full page with neat sentence formation. Simple!

Interview questions from similar companies

Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - Assignment 

It was reading speaking and listening test

Round 2 - One-on-one 

(1 Question)

  • Q1. Tell me about yourself
Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected
Round 1 - Assignment 

Basic grammar and aptitude assessment.

Round 2 - One-on-one 

(5 Questions)

  • Q1. Can you provide an introduction to your work experience?
  • Q2. How do you develop a strategy for managing regular defaulters?
  • Q3. What factors influence the efficiency of a standard operating procedure (SOP)?
  • Q4. How do you monitor key performance indicators (KPIs)?
  • Q5. What strategies do you employ to manage attrition and shrinkage within your team?
Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I was interviewed in Feb 2025.

Round 1 - One-on-one 

(3 Questions)

  • Q1. What is your education
  • Q2. How much experience in warehouse
  • Q3. How many members in family
Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - Aptitude Test 

Basic attitude test and English

Round 3 - One-on-one 

(2 Questions)

  • Q1. About the process
  • Q2. About the previous job role

Interview Preparation Tips

Interview preparation tips for other job seekers - Explain clearly about your previous job role
Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I was interviewed before Jan 2024.

Round 1 - HR 

(2 Questions)

  • Q1. Can you tell me about yourself?
  • Ans. 

    Experienced operations professional with a track record of leading teams to success in fast-paced environments.

    • Over 5 years of experience in operations management

    • Proven ability to streamline processes and improve efficiency

    • Strong leadership skills with a focus on team development

    • Managed a team of 20+ employees at previous company

  • Answered by AI
  • Q2. What are your qualifications?
  • Ans. 

    I have a Bachelor's degree in Business Administration, 5 years of experience in operations management, and strong leadership skills.

    • Bachelor's degree in Business Administration

    • 5 years of experience in operations management

    • Strong leadership skills

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - You can earn numerous incentives if you are hardworking.

I applied via Naukri.com and was interviewed in Aug 2022. There was 1 interview round.

Round 1 - One-on-one 

(5 Questions)

  • Q1. Arround first for this job intraview
  • Q2. Arroun first amazon for this job
  • Q3. Arroun frist for this job
  • Q4. Qustion hinndi first intraviaw
  • Q5. First for intreviaw for job amazon

Interview Preparation Tips

Interview preparation tips for other job seekers - I am intrested for this job amazon this job
Interview experience
4
Good
Difficulty level
-
Process Duration
-
Result
-
Round 1 - One-on-one 

(5 Questions)

  • Q1. Good conversation
  • Q2. Customer satisfaction
  • Q3. Escalation metrics
  • Q4. Deliver Handed in last company
  • Q5. Salary discussion

Interview Questionnaire 

3 Questions

  • Q1. What is the use of chat prosses in amazon
  • Q2. What work we should do in amazon
  • Q3. Is any targets in chat process
  • Ans. 

    Targets may or may not be present in chat process depending on the company's policies.

    • Some companies may have targets for response time, customer satisfaction, or sales.

    • Targets can help motivate employees and improve performance.

    • However, unrealistic targets can lead to stress and burnout.

    • It is important to clarify the targets and expectations before starting the job.

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - What is ur shortterm goal..
Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Recruitment Consulltant and was interviewed in Feb 2024. There were 5 interview rounds.

Round 1 - Aptitude Test 

Good environment, good seating arrangment, good behaviour, simple vocabulary.

Round 2 - Group Discussion 

Proficiency of each candidate

Round 3 - Case Study 

Understanding every aspect of the case

Round 4 - Assignment 

Simple vocabulary, good behaviour, good seating arrangment, good environment

Round 5 - Technical 

(4 Questions)

  • Q1. Technique to perform the task
  • Ans. 

    Utilize a combination of time management, delegation, and communication skills to effectively perform the task.

    • Prioritize tasks based on urgency and importance

    • Delegate tasks to team members based on their strengths and workload

    • Communicate clearly and regularly with team members to ensure everyone is on the same page

    • Use tools such as project management software to track progress and deadlines

  • Answered by AI
  • Q2. Working experiance to the job
  • Q3. Physical and mental approach to the candidate
  • Q4. Success in exams, good behavior, good seating arrangement, good vocabulary.

Interview Preparation Tips

Interview preparation tips for other job seekers - Physical and mental understanding to perform the task

BigBasket Interview FAQs

How many rounds are there in BigBasket Chat Support Executive interview?
BigBasket interview process usually has 3 rounds. The most common rounds in the BigBasket interview process are Typing Test and One-on-one Round.
How to prepare for BigBasket Chat Support Executive interview?
Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at BigBasket. The most common topics and skills that interviewers at BigBasket expect are Communication, Customer Service, MIN, Typing Speed and Writing Skills.
What are the top questions asked in BigBasket Chat Support Executive interview?

Some of the top questions asked at the BigBasket Chat Support Executive interview -

  1. How will you write an email to customer regarding order delivery stat...read more
  2. Typing Test - Min 30...read more

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BigBasket Chat Support Executive Salary
based on 60 salaries
₹1.9 L/yr - ₹3.3 L/yr
18% less than the average Chat Support Executive Salary in India
View more details

BigBasket Chat Support Executive Reviews and Ratings

based on 10 reviews

3.2/5

Rating in categories

2.9

Skill development

2.9

Work-life balance

2.6

Salary

3.6

Job security

3.1

Company culture

2.6

Promotions

3.0

Work satisfaction

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