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Zomato Chat Support Executive Reviews

Updated 10 Mar, 2025

Overall Rating

4.2/5

based on 19 reviews

Rating distribution

5

10 (58.8%)

4

4 (23.5%)

3

1 (5.9%)

2

0 (0%)

1

2 (11.8%)

Category Ratings

4.3

Work-life balance

4.2

Skill development

4.0

Salary

4.0

Work satisfaction

3.9

Company culture

3.9

Job security

3.7

Promotions

What employees say about Zomato?

Insights from employee reviews on AmbitionBox

Workplace insights

Rotational Shift

50% employees reported

Flexible timing

79% employees reported

No travel

67% employees reported

View more detailed insights

Gender based rating

4.0

Rated by Women

7 reviews

4.7

Rated by Men

8 reviews

Zomato is rated 4.2 out of 5 stars on AmbitionBox, based on 19 company reviews. This rating reflects a generally positive employee experience, indicating satisfaction with the ... Read more

Zomato is rated 4.2 out of 5 stars on AmbitionBox, based on 19 company reviews. This rating reflects a generally positive employee experience, indicating satisfaction with the company's work culture, benefits, and career growth opportunities. AmbitionBox gathers authentic employee reviews and ratings, making it a trusted platform for job seekers and employees in India.

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We strive to keep our reviews 100% genuine. Employers cannot manipulate reviews.

19 reviews found

Sort by: Popular

Chat Support Executive in Mumbai (working remotely)

Full Time

·

Operations Support Department

4.0

Overall Rating

4.0

Category Ratings

5.0

Salary

5.0

Skill development

5.0

Job security

5.0

Promotions

5.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 17 Mar 2024

Likes

Because I am working in this company for 4years

Salary - Excellent
Skill development - Excellent
Job security - Excellent
Promotions - Excellent
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Excellent

Dislikes

I don't say

Work Details

Work days: Monday to Friday

Work related travel: This job involves Travel Within City.

Chat Support Executive in Ghaziabad (working remotely)

Full Time

·

Voice / Blended Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Salary

5.0

Skill development

5.0

Job security

5.0

Promotions

5.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 02 Mar 2024

Likes

Like

Salary - Excellent
Skill development - Excellent
Job security - Excellent
Promotions - Excellent
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Excellent

Dislikes

No dislikes

Chat Support Executive (working remotely)

Full Time

·

Operations Support Department

4.0

Overall Rating

4.0

Category Ratings

3.0

Salary

3.0

Skill development

3.0

Job security

3.0

Promotions

3.0

Work satisfaction

3.0

Company culture

4.0

Work-life balance

posted on 10 Mar 2025

Likes

Work-life balance - Good

Work Details

Work days: Monday to Saturday (Flexible Timings)

Chat Support Executive (working remotely)

Full Time

·

Voice / Blended Department

1.0

Overall Rating

1.0

Category Ratings

1.0

Salary

1.0

Skill development

1.0

Job security

1.0

Promotions

1.0

Work satisfaction

1.0

Company culture

1.0

Work-life balance

posted on 20 Feb 2023

Likes

WFH only

Dislikes

Zomato only thinks about customers and never thinks about its employees. If customers give bad rating after taking refund so this is not agent's fault, this is cx rude behaviour towards zomato. zomato is about to close hence it proves zomato don't know how to do business. Zomato is the only worst company in India, where working hours are 10 hrs or 10.30 hrs. Although, it is illegal if work hours are more than 9 hrs. I wish zomato will dissolve soon....Read More

Salary - Bad
Skill development - Bad
Job security - Bad
Promotions - Bad
Work satisfaction - Bad
Company culture - Bad
Work-life balance - Bad

Work Details

Work days: Rotational Shift (Strict Timings)

Work related travel: This is a desk job.

Chat Support Executive (working remotely)

Intern

·

Customer Success Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Salary

5.0

Skill development

5.0

Job security

5.0

Promotions

5.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 09 Aug 2023

Likes

I beleive zomato

Salary - Excellent
Skill development - Excellent
Job security - Excellent
Promotions - Excellent
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Excellent

Dislikes

I want internship

Work Details

Work days: Monday to Saturday (Flexible Timings)

Work related travel: This is a desk job.

Chat Support Executive (working remotely)

Full Time

·

Non Voice Department

5.0

Overall Rating

5.0

Category Ratings

3.0

Salary

4.0

Skill development

3.0

Job security

3.0

Promotions

4.0

Work satisfaction

4.0

Company culture

4.0

Work-life balance

posted on 06 May 2023

Likes

Work from home opportunity

Skill development - Good
Work satisfaction - Good
Company culture - Good
Work-life balance - Good

Dislikes

Too much of terms gets changed soon in monthly basis

Work Details

Work days: Rotational Shift (Flexible Timings)

Work related travel: This is a desk job.

Chat Support Executive (working remotely)

Full Time

·

Service Delivery Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Salary

5.0

Skill development

5.0

Job security

5.0

Promotions

5.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 28 Mar 2023

Likes

It's work so easy and helpfully

Salary - Excellent
Skill development - Excellent
Job security - Excellent
Promotions - Excellent
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Excellent

Dislikes

I like everything

Work Details

Work days: Monday to Saturday (Flexible Timings)

Work related travel: This is a desk job.

You are reading trusted reviews. Keep reading to find out more about Zomato.

Chat Support Executive (working remotely)

Full Time

·

Finance Department

5.0

Overall Rating

5.0

Category Ratings

3.0

Salary

4.0

Skill development

3.0

Job security

3.0

Promotions

5.0

Work satisfaction

4.0

Company culture

5.0

Work-life balance

posted on 26 Nov 2022

Likes

Good good good good good

Skill development - Good
Work satisfaction - Excellent
Company culture - Good
Work-life balance - Excellent

Dislikes

ABC def ghi jkl mnop qrst

Work Details

Work days: Rotational Shift (Flexible Timings)

Work related travel: This is a desk job.

Discover interview dos and don'ts from real experiences

Chat Support Executive (working remotely)

Full Time

·

Chat Support Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Salary

5.0

Skill development

5.0

Job security

5.0

Promotions

5.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 09 Jan 2023

Likes

Great job

Salary - Excellent
Skill development - Excellent
Job security - Excellent
Promotions - Excellent
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Excellent

Dislikes

Not get job

Work Details

Work days: Rotational Shift (Flexible Timings)

Work related travel: This is a desk job.

Chat Support Executive in Haryana

Chat Department

4.0

Overall Rating

4.0

Category Ratings

4.0

Salary

3.0

Skill development

4.0

Job security

3.0

Promotions

3.0

Work satisfaction

4.0

Company culture

4.0

Work-life balance

posted on 23 Apr 2022

Likes

Yes i want do job in zomoto. I need a job for us. Thank you for jab

Salary - Good
Job security - Good
Company culture - Good
Work-life balance - Good

Dislikes

No I can't dislike the zomoto company because . He is very good community

Work Details

I m freshman and I have no idea about it

Work timings: Strict Timings

Work related travel: This job involves Travel Within Country.

Chat Support Executive in Gurgaon / Gurugram

Non Voice Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Salary

5.0

Skill development

5.0

Job security

5.0

Promotions

5.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 08 Feb 2022

Likes

It was nice working with Zomato. Culture was good and policy was also nice.

Salary - Excellent
Skill development - Excellent
Job security - Excellent
Promotions - Excellent
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Excellent

Work Details

Work days: Monday to Friday (Flexible Timings)

Work related travel: This job involves Travel Within City.

Chat Support Executive in Jamshedpur

I don't know Department

5.0

Overall Rating

5.0

Category Ratings

4.0

Salary

5.0

Skill development

4.0

Job security

1.0

Promotions

5.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 10 Sep 2021

Likes

They give good salary hike and bonus every year

Salary - Good
Skill development - Excellent
Job security - Good
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Excellent

Dislikes

There is a lot of politics and the management doesn't address our issue salary is decent but career growth is slow there is a bond of 2 year before which you cannot resign. On the job training is not given to new joinees

Promotions - Bad

Work Details

Excellent

Work timings: Flexible Timings

Work related travel: This job involves Travel Within City.

Chat Support Executive in Ranchi

HR Operations Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Salary

5.0

Skill development

5.0

Job security

5.0

Promotions

5.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 28 Nov 2021

Likes

Good work environment

Salary - Excellent
Skill development - Excellent
Job security - Excellent
Promotions - Excellent
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Excellent

Work Details

Work days: Rotational Shift (Flexible Timings)

Work related travel: This is a desk job.

Chat Support Executive in Hyderabad / Secunderabad

Customer service Department

3.0

Overall Rating

3.0

Category Ratings

4.0

Salary

5.0

Skill development

3.0

Job security

3.0

Promotions

3.0

Work satisfaction

2.0

Company culture

4.0

Work-life balance

posted on 22 Apr 2021

Likes

Company polices

Salary - Good
Skill development - Excellent
Work-life balance - Good

Dislikes

More pressure

Company culture - Poor

Work Details

It was so pressure.

Work timings: Strict Timings

Chat Support Executive in Lucknow

Chat Support Department

4.0

Overall Rating

4.0

Category Ratings

2.0

Salary

3.0

Skill development

2.0

Job security

3.0

Promotions

2.0

Work satisfaction

2.0

Company culture

3.0

Work-life balance

posted on 12 May 2021

Likes

Zomato is one of the leading food delivering chain in India and they are best in the business for right now

Dislikes

What i personally feel, working with Zomato as a Chat Executive good but the bad thing was just because where I worked they used to tell us that we have to assist 5-6 chat at same time which was very hectic to do

Salary - Poor
Job security - Poor
Work satisfaction - Poor
Company culture - Poor

Work Details

Overall experience was definitely good and working with a company in a situation like this pandemic was also good but the workload they put us in is immense but that too was good to know about.

Work days: Rotational Shift (Flexible Timings)

Work related travel: This is a desk job.

Chat Support Executive in Kanpur Nagar

Customer Success Department

1.0

Overall Rating

1.0

Category Ratings

1.0

Salary

1.0

Skill development

1.0

Job security

1.0

Promotions

1.0

Work satisfaction

1.0

Company culture

1.0

Work-life balance

posted on 09 Jan 2022

Likes

Les company

Dislikes

Payout froud

Salary - Bad
Skill development - Bad
Job security - Bad
Promotions - Bad
Work satisfaction - Bad
Company culture - Bad
Work-life balance - Bad

Work Details

Work timings: Flexible Timings

Chat Support Executive in Hyderabad / Secunderabad

Full Time

·

Customer Success Department

5.0

posted on 21 Jan 2024

Overall Rating

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By reading the reviews on this page, you agree that they are (often anonymous) personal opinions and views of reviewers/users of AmbitionBox, which may be biased, and for this, AmbitionBox has no liability. If you believe that a review is inappropriate, please click on "Report" (shown as a flag) present below each review and our moderation team will look into it as soon as possible.

AmbitionBox has 19 Zomato reviews submitted by Zomato employees. Read reviews on salaries, working hours, work culture, office environment, and more to know if Zomato is the right company for you. 50% of employees reported the working ...days at Zomato as Rotational Shift. 79% employees reported the work timings at Zomato as Flexible timing. Read more

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Zomato Chat Support Executive Reviews

Zomato Chat Support Executive Salary

based on 57 salaries

₹1.1 L/yr - ₹7.8 L/yr

6% more than the average Chat Support Executive Salary in India

View more details

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