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PolicyBazaar Customer Care Executive Interview Questions, Process, and Tips
Top PolicyBazaar Customer Care Executive Interview Questions and Answers
- Q1. How to handle a customer of he is angry on his insurance ?
- Q2. What is CCE, Customer Delight & Customer Service ?
- Q3. What is Policy Bazar ?
PolicyBazaar Customer Care Executive Interview Experiences
3 interviews found
Anonymous
Selected
I applied via Naukri.com and was interviewed in Dec 2023. There were 2 interview rounds.
(1 Question)
- Q1. Tell me about yourself
(1 Question)
- Q1. What do you understand by Customer Service.
- Ans.
Customer service is the assistance and support provided to customers before, during, and after their purchase or interaction with a company.
Customer service involves addressing customer inquiries, concerns, and complaints.
It includes providing information about products or services, helping customers make purchasing decisions, and resolving issues.
Customer service can be provided through various channels such as phone,...
Interview Preparation Tips
I applied via LinkedIn and was interviewed in Sep 2021. There was 1 interview round.
Interview Questionnaire
4 Questions
- Q1. What is Policy Bazar ?
- Ans.
Policy Bazar is an online platform that allows customers to compare and purchase insurance policies.
Policy Bazar is an online insurance marketplace.
It offers a wide range of insurance policies from various insurance companies.
Customers can compare different policies and choose the one that suits their needs.
Policy Bazar provides a convenient and transparent way to buy insurance online.
It offers policies for various cat...
- Q2. What Policy Bazar do ?
- Q3. How to handle a customer of he is angry on his insurance ?
- Ans.
Listen to the customer, empathize with their situation, apologize for any inconvenience caused, and offer a solution.
Listen actively to the customer's concerns and let them vent their frustration
Empathize with their situation and acknowledge their feelings
Apologize for any inconvenience caused and take responsibility for the issue
Offer a solution or options to resolve the issue, such as escalating to a supervisor or pr...
- Q4. What is CCE, Customer Delight & Customer Service ?
- Ans.
CCE stands for Customer Care Executive. Customer Delight is exceeding customer expectations. Customer Service is providing assistance and support to customers.
CCE is a representative who interacts with customers to provide assistance and support.
Customer Delight is going above and beyond to exceed customer expectations and create a positive experience.
Customer Service is the act of providing assistance and support to c...
Interview Preparation Tips
I applied via Referral and was interviewed before Feb 2021. There were 2 interview rounds.
(1 Question)
- Q1. 1- Tell about yourself 2- why u want to do this sales job if u r fresher 3- why u left your previous organization 4 - your strength and weekness
Interview Preparation Tips
Top trending discussions
Interview questions from similar companies
Selected
I was interviewed in Apr 2024.
(1 Question)
- Q1. How will you handle customer query
- Ans.
I will handle customer queries by actively listening, empathizing, providing solutions, and following up to ensure satisfaction.
Listen actively to understand the customer's query
Empathize with the customer's situation and show understanding
Provide clear and accurate solutions or information
Follow up with the customer to ensure their satisfaction
Maintain a positive and professional attitude throughout the interaction
(1 Question)
- Q1. Discussion on Salary
Interview Preparation Tips
Selected
I applied via Recruitment Consulltant and was interviewed in Apr 2024. There was 1 interview round.
(2 Questions)
- Q1. Brief introducation
- Q2. Past experiences
Interview Preparation Tips
rishab ric
(1 Question)
- Q1. Tell me something about yourself.
- Ans.
I am a dedicated and empathetic customer care executive with a passion for helping customers resolve their issues.
I have X years of experience in customer service roles.
I am skilled in active listening and problem-solving.
I strive to provide excellent customer service and ensure customer satisfaction.
I am proficient in using CRM systems and handling customer inquiries via phone, email, and chat.
I have received positive...
I applied via Company Website and was interviewed in Nov 2023. There was 1 interview round.
(1 Question)
- Q1. Introductions and some basic knowledge
- Ans. Told intro and gave answers according
Interview Preparation Tips
Customer Care Executive Interview Questions & Answers
Indiamart Intermesh
Anjali Agrawal
posted on 15 Jun 2023
I applied via Walk-in and was interviewed in May 2023. There were 3 interview rounds.
An aptitude test is an exam used to determine an individuals skill or propensity to succeed in a given activity.
(2 Questions)
- Q1. Tell me about yourself? Why you want to join this company? Why you skip previous co pany? What are the salary you expect?
- Q2. What is the role of customer care executive? Tell me about strength and weakness?
Interview Preparation Tips
- About company
- Customer care executive role
Update your resume
Be honest with your cover letter
Be confident
Be prepared
Learn about the company
Clear your vision and mission
Mohd Aasif
(1 Question)
- Q1. Tell me about yourself
(1 Question)
- Q1. Your strength and your weaknesses
I applied via Company Website and was interviewed in Jul 2021. There were 5 interview rounds.
Interview Questionnaire
1 Question
- Q1. It was written test in English.
- Ans. I gave test only. I don't remember questions.
Interview Preparation Tips
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PolicyBazaar Customer Care Executive Interview Process
based on 3 interviews
Interview experience
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PolicyBazaar Customer Care Executive Reviews and Ratings
based on 20 reviews
Rating in categories
|
Sales Executive
1.2k
salaries
|  ₹1.8 L/yr - ₹5.5 L/yr |
|
Associate Sales Consultant
1.1k
salaries
| ₹1.8 L/yr - ₹5.5 L/yr |
|
Relationship Manager
878
salaries
| ₹1.8 L/yr - ₹6 L/yr |
|
Sales Associate
380
salaries
| ₹1.5 L/yr - ₹5 L/yr |
|
Team Lead
370
salaries
| ₹3.1 L/yr - ₹12.2 L/yr |
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