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PolicyBazaar Customer Care Executive Interview Questions, Process, and Tips
Top PolicyBazaar Customer Care Executive Interview Questions and Answers
- Q1. How to handle a customer of he is angry on his insurance ?
- Q2. What is CCE, Customer Delight & Customer Service ?
- Q3. What is Policy Bazar ?
PolicyBazaar Customer Care Executive Interview Experiences
3 interviews found
Anonymous
Selected
I applied via Naukri.com and was interviewed in Dec 2023. There were 2 interview rounds.
(1 Question)
- Q1. Tell me about yourself
(1 Question)
- Q1. What do you understand by Customer Service.
- Ans.
Customer service is the assistance and support provided to customers before, during, and after their purchase or interaction with a company.
Customer service involves addressing customer inquiries, concerns, and complaints.
It includes providing information about products or services, helping customers make purchasing decisions, and resolving issues.
Customer service can be provided through various channels such as phone,...
Interview Preparation Tips
I applied via LinkedIn and was interviewed in Sep 2021. There was 1 interview round.
Interview Questionnaire
4 Questions
- Q1. What is Policy Bazar ?
- Ans.
Policy Bazar is an online platform that allows customers to compare and purchase insurance policies.
Policy Bazar is an online insurance marketplace.
It offers a wide range of insurance policies from various insurance companies.
Customers can compare different policies and choose the one that suits their needs.
Policy Bazar provides a convenient and transparent way to buy insurance online.
It offers policies for various cat...
- Q2. What Policy Bazar do ?
- Q3. How to handle a customer of he is angry on his insurance ?
- Ans.
Listen to the customer, empathize with their situation, apologize for any inconvenience caused, and offer a solution.
Listen actively to the customer's concerns and let them vent their frustration
Empathize with their situation and acknowledge their feelings
Apologize for any inconvenience caused and take responsibility for the issue
Offer a solution or options to resolve the issue, such as escalating to a supervisor or pr...
- Q4. What is CCE, Customer Delight & Customer Service ?
- Ans.
CCE stands for Customer Care Executive. Customer Delight is exceeding customer expectations. Customer Service is providing assistance and support to customers.
CCE is a representative who interacts with customers to provide assistance and support.
Customer Delight is going above and beyond to exceed customer expectations and create a positive experience.
Customer Service is the act of providing assistance and support to c...
Interview Preparation Tips
I applied via Referral and was interviewed before Feb 2021. There were 2 interview rounds.
(1 Question)
- Q1. 1- Tell about yourself 2- why u want to do this sales job if u r fresher 3- why u left your previous organization 4 - your strength and weekness
Interview Preparation Tips
Customer Care Executive Jobs at PolicyBazaar
Interview questions from similar companies
I applied via Naukri.com and was interviewed in May 2019. There were 4 interview rounds.
Interview Questionnaire
1 Question
- Q1. They asked about How have you developed Business in your Ex Company
Interview Preparation Tips
I applied via Campus Placement and was interviewed in May 2019. There was 1 interview round.
Interview Questionnaire
2 Questions
- Q1. Tell me about yourself?
- Q2. How to sell pen
- Ans.
To sell a pen, highlight its unique features and benefits, and show how it can solve a customer's problem.
Ask the customer about their needs and how they use pens
Highlight the pen's unique features, such as a comfortable grip or smooth ink flow
Explain how the pen can solve the customer's problem, such as helping them write more neatly or quickly
Offer a demonstration of the pen's features and benefits
Create a sense of u...
Interview Preparation Tips
Interview Questionnaire
2 Questions
- Q1. Previous job experience
- Q2. Spot selling
Interview Questionnaire
2 Questions
- Q1. What is just dial
- Ans.
Just Dial is an Indian search engine and local business directory that provides information about businesses and services in various cities across India.
Just Dial allows users to search for businesses and services based on their location and category.
It provides contact information, user reviews, ratings, and photos of the businesses listed.
Just Dial also offers advertising services to businesses to promote their servi...
- Q2. Just dial is the marketing platform
Skills evaluated in this interview
I applied via Referral and was interviewed before Jan 2021. There was 1 interview round.
Interview Questionnaire
3 Questions
- Q1. How much years of experience you have in sales?
- Q2. What is difference between sales and marketing?
- Q3. What target you had to achieve in your previous role?
Interview Preparation Tips
I applied via Referral and was interviewed before Apr 2021. There were 2 interview rounds.
(4 Questions)
- Q1. Why you are joining our company?
- Q2. To get better experience so my future will secure to work company like you. I will do my best for company.
- Q3. Many others like this
- Q4. According to question.
Interview Preparation Tips
- Bioinformatics
- Excel
- Export
- Marketing
- Sales
- Communication Skills
- Computer
- Accounting
I applied via Naukri.com and was interviewed in Jun 2021. There was 1 interview round.
Interview Questionnaire
1 Question
- Q1. GD round topic is impact of employee productivities in work from home
Interview Preparation Tips
PolicyBazaar Interview FAQs
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PolicyBazaar Customer Care Executive Interview Process
based on 3 interviews
Interview experience
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PolicyBazaar Customer Care Executive Reviews and Ratings
based on 22 reviews
Rating in categories
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1.2k
salaries
|  ₹1.6 L/yr - ₹5 L/yr |
|
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salaries
| ₹1.8 L/yr - ₹6 L/yr |
|
Relationship Manager
899
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