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PolicyBazaar Customer Care Executive Interview Questions, Process, and Tips
Top PolicyBazaar Customer Care Executive Interview Questions and Answers
- Q1. How to handle a customer of he is angry on his insurance ?
- Q2. What is CCE, Customer Delight & Customer Service ?
- Q3. What is Policy Bazar ?
PolicyBazaar Customer Care Executive Interview Experiences
3 interviews found
Anonymous
Selected
I applied via Naukri.com and was interviewed in Dec 2023. There were 2 interview rounds.
(1 Question)
- Q1. Tell me about yourself
(1 Question)
- Q1. What do you understand by Customer Service.
- Ans.
Customer service is the assistance and support provided to customers before, during, and after their purchase or interaction with a company.
Customer service involves addressing customer inquiries, concerns, and complaints.
It includes providing information about products or services, helping customers make purchasing decisions, and resolving issues.
Customer service can be provided through various channels such as phone,...
Interview Preparation Tips
I applied via LinkedIn and was interviewed in Sep 2021. There was 1 interview round.
Interview Questionnaire
4 Questions
- Q1. What is Policy Bazar ?
- Ans.
Policy Bazar is an online platform that allows customers to compare and purchase insurance policies.
Policy Bazar is an online insurance marketplace.
It offers a wide range of insurance policies from various insurance companies.
Customers can compare different policies and choose the one that suits their needs.
Policy Bazar provides a convenient and transparent way to buy insurance online.
It offers policies for various cat...
- Q2. What Policy Bazar do ?
- Q3. How to handle a customer of he is angry on his insurance ?
- Ans.
Listen to the customer, empathize with their situation, apologize for any inconvenience caused, and offer a solution.
Listen actively to the customer's concerns and let them vent their frustration
Empathize with their situation and acknowledge their feelings
Apologize for any inconvenience caused and take responsibility for the issue
Offer a solution or options to resolve the issue, such as escalating to a supervisor or pr...
- Q4. What is CCE, Customer Delight & Customer Service ?
- Ans.
CCE stands for Customer Care Executive. Customer Delight is exceeding customer expectations. Customer Service is providing assistance and support to customers.
CCE is a representative who interacts with customers to provide assistance and support.
Customer Delight is going above and beyond to exceed customer expectations and create a positive experience.
Customer Service is the act of providing assistance and support to c...
Interview Preparation Tips
I applied via Referral and was interviewed before Feb 2021. There were 2 interview rounds.
(1 Question)
- Q1. 1- Tell about yourself 2- why u want to do this sales job if u r fresher 3- why u left your previous organization 4 - your strength and weekness
Interview Preparation Tips
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Interview questions from similar companies
I applied via Naukri.com and was interviewed in May 2019. There were 4 interview rounds.
Interview Questionnaire
1 Question
- Q1. They asked about How have you developed Business in your Ex Company
Interview Preparation Tips
I applied via Referral and was interviewed before Aug 2020. There was 1 interview round.
Interview Questionnaire
1 Question
- Q1. Last organization ka Kya name tha and last organization me kya work tha
Interview Preparation Tips
Interview Questionnaire
2 Questions
- Q1. Why sales
- Ans.
Sales is a dynamic field that allows me to use my communication and persuasion skills to help clients achieve their goals.
I enjoy building relationships with clients and understanding their needs
I am motivated by the challenge of meeting sales targets
Sales allows me to constantly learn about new products and industries
I find it rewarding to help clients solve problems and achieve success
Examples: Closing a deal after a...
- Q2. Tell them about why you love sales what qualities you have leadership analytical and your any sales experience
Selected
I applied via Referral and was interviewed before Aug 2023. There was 1 interview round.
(3 Questions)
- Q1. Tell me about your self
- Ans.
Experienced sales executive with a proven track record of exceeding targets and building strong client relationships.
Over 5 years of sales experience in the technology industry
Consistently met or exceeded sales targets by 20% each quarter
Built and maintained relationships with key clients such as ABC Company and XYZ Corporation
- Q2. Where are you from
- Ans.
I am from a small town in the Midwest called Springfield.
I grew up in a close-knit community where everyone knows each other.
Springfield is known for its annual corn festival, which attracts visitors from all over.
The town has a strong sense of community and pride in its local businesses.
- Q3. Salary expectation
I applied via Campus Placement and was interviewed in Jun 2021. There were 4 interview rounds.
Interview Questionnaire
2 Questions
- Q1. Introduce yourself and tell your hobbies?
- Q2. What are the major differences between a customer and a consumer?
- Ans.
A customer is someone who purchases a product or service, while a consumer is the end user of that product or service.
A customer can be an individual or an organization that buys a product or service.
A consumer is the person who uses or consumes the product or service.
A customer may not necessarily be the end user of the product or service.
For example, a parent may be the customer who buys a toy for their child, but th...
Interview Preparation Tips
Naga Srinu
I applied via Walk-in and was interviewed in Dec 2021. There was 1 interview round.
Interview Questionnaire
1 Question
- Q1. Your experience?
Interview Preparation Tips
I applied via Apna Jobs and was interviewed in Sep 2021. There were 3 interview rounds.
Interview Preparation Tips
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PolicyBazaar Customer Care Executive Interview Process
based on 3 interviews
Interview experience
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PolicyBazaar Customer Care Executive Reviews and Ratings
based on 21 reviews
Rating in categories
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Sales Executive
1.2k
salaries
|  ₹0 L/yr - ₹0 L/yr |
|
Associate Sales Consultant
1.1k
salaries
| ₹0 L/yr - ₹0 L/yr |
|
Relationship Manager
608
salaries
| ₹0 L/yr - ₹0 L/yr |
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Sales Associate
381
salaries
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380
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