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PolicyBazaar Customer Service Associate Interview Questions, Process, and Tips
Top PolicyBazaar Customer Service Associate Interview Questions and Answers
- Q1. What do you know about policybazaar
- Q2. Tell me about the plase you belong
- Q3. What is customer support?
PolicyBazaar Customer Service Associate Interview Experiences
7 interviews found
Anonymous
Selected
I was interviewed in Dec 2024.
(2 Questions)
- Q1. Can you tell me about yourself?Be knowledgeable and self-assured.
- Q2. How do you find yourself fit for this role?
- Ans.
I have strong communication skills, problem-solving abilities, and a passion for helping others.
I have previous experience in customer service roles where I successfully resolved customer issues and provided excellent support.
I am a good listener and can empathize with customers to understand their needs and concerns.
I am detail-oriented and can multitask effectively to handle multiple customer inquiries at once.
I am p...
Interview Preparation Tips
Selected
I was interviewed in Dec 2024.
(2 Questions)
- Q1. Tell me about yourself.
- Q2. How do you determine if you are a good fit for this role?
- Ans.
I believe I am a good fit for this role due to my strong communication skills, problem-solving abilities, and passion for helping others.
I have previous experience in customer service roles where I successfully resolved customer issues and provided excellent support.
I possess excellent communication skills, both verbal and written, which are essential for effectively assisting customers.
I am a quick learner and adaptab...
Interview Preparation Tips
(2 Questions)
- Q1. Brief introduction
- Q2. About customer service assignment
(1 Question)
- Q1. Email assessment
(1 Question)
- Q1. Brief details about customer services job
Interview Preparation Tips
2. Keep eye contact with HR while giving all details about job.
(2 Questions)
- Q1. Tell me about yourself.
- Ans.
I am a dedicated and customer-focused individual with experience in providing excellent service and resolving customer issues.
Experienced in handling customer inquiries and complaints
Skilled in problem-solving and conflict resolution
Strong communication and interpersonal skills
Ability to work well under pressure and in a fast-paced environment
- Q2. Tell me about the plase you belong
- Ans.
I belong to a small town in the countryside surrounded by lush green fields and friendly neighbors.
I belong to a close-knit community where everyone knows each other
The town has a peaceful and serene environment, perfect for relaxation
The local market is bustling with fresh produce and handmade crafts
Community events like fairs and festivals are common and bring everyone together
PolicyBazaar interview questions for designations
I applied via Walk-in and was interviewed in Nov 2023. There were 3 interview rounds.
(1 Question)
- Q1. Previous experience
(1 Question)
- Q1. Previous experience
Selected
I applied via Walk-in and was interviewed before May 2023. There were 2 interview rounds.
Normal reasoning and mathematics questions
(2 Questions)
- Q1. What is service?
- Ans.
Service is the act of providing assistance or help to others in order to meet their needs or fulfill their requests.
Service involves actively listening to customers to understand their needs
Service requires empathy and patience when dealing with difficult situations
Service includes going above and beyond to exceed customer expectations
Service is about building relationships and trust with customers
Service can be provid...
- Q2. What is customer support?
- Ans.
Customer support is providing assistance and guidance to customers before, during, and after a purchase.
Customer support involves addressing customer inquiries, issues, and complaints.
It includes helping customers navigate products or services, troubleshooting technical problems, and providing solutions.
Examples of customer support channels include phone, email, live chat, and social media.
Effective customer support bu
Interview Preparation Tips
Skills evaluated in this interview
I applied via Walk-in and was interviewed before Mar 2021. There were 3 interview rounds.
(4 Questions)
- Q1. What are your salary expectations?
- Ans.
I am open to discussing salary based on the responsibilities and requirements of the position.
I believe that fair compensation is important for any job.
I am flexible and willing to negotiate based on the company's offer.
I am more interested in finding the right fit and opportunity for growth than focusing solely on salary.
I would like to learn more about the benefits and opportunities for advancement within the company
- Q2. Share details of your previous job.
- Ans.
I worked as a Customer Service Associate at XYZ Company.
Handled customer inquiries and resolved complaints
Provided product information and assistance to customers
Processed orders, returns, and exchanges
Maintained accurate customer records and updated databases
Collaborated with other departments to ensure customer satisfaction
- Q3. Tell me about yourself.
- Ans.
I am a dedicated and experienced Customer Service Associate with a strong focus on providing excellent customer support.
I have worked in the customer service industry for 5 years.
I am skilled in handling customer inquiries, resolving complaints, and providing product information.
I have received multiple commendations for my exceptional communication and problem-solving skills.
I am proficient in using CRM software and h...
- Q4. What do you know about policybazaar
- Ans.
Policybazaar is an online insurance comparison platform in India.
Policybazaar allows customers to compare and buy insurance policies from various providers.
It offers a wide range of insurance products including health, motor, travel, and life insurance.
Policybazaar also provides customers with tools to calculate premiums and coverage amounts.
The company was founded in 2008 and has since become one of the largest insura...
(2 Questions)
- Q1. Why should we hire you
- Ans.
I have excellent communication skills, a strong customer service background, and a passion for helping others.
I have a proven track record of providing exceptional customer service in my previous roles.
I am a good listener and can empathize with customers to understand their needs and concerns.
I am highly skilled in resolving customer issues and finding effective solutions.
I am a quick learner and can adapt to new syst...
- Q2. Tell about yourself, why you want to join policybazaar what are your strengths
- Ans.
I am a customer-oriented individual with strong communication skills. I am interested in joining Policybazaar to contribute to their mission of providing excellent customer service.
I have experience in customer service roles where I have successfully resolved customer issues and provided exceptional support.
I have excellent communication skills, both verbal and written, which allow me to effectively communicate with cu...
Interview Preparation Tips
Top trending discussions
Interview questions from similar companies
Palguna Priya
Interview Questionnaire
2 Questions
- Q1. Why would you like to join our company
- Ans.
I am excited to join your company because of its reputation for excellent customer service and commitment to employee development.
I have researched your company and am impressed by the positive reviews from customers and employees alike.
I am excited about the opportunity to work with a team that values collaboration and innovation.
I am confident that I can contribute to the company's success by utilizing my strong comm...
- Q2. Online versant
Interview Preparation Tips
Experience: The test was all about how well you understand and write the English language as the company totally depends on the retail process, their high requirement was on the language understandability.
Tips: There are no much tips, Just be good with the English language.
Duration: 60 minutes
Round: Interview
Experience: I spoke about how well the company is doing in the present state and also few great achievements of the company.
Tips: Know about the company well before you attend any interview.
Round: Interview
Experience: The versant exam was of 6 rounds which was all about the communication skills and spontaneous answers to the question given ending with a specified length Email writing.
Skill Tips: Be good at communicating with the people around and also with good clever answers when asked.
Skills: Communication skills
College Name: Nalla Malla Reddy Engineering College
Pranay Shali
Interview Questionnaire
8 Questions
- Q1. Do you know about what role you are opting? Tell me about it
- Ans.
The role I am opting for is a Customer Service Associate.
As a Customer Service Associate, my primary responsibility would be to assist customers with their queries and concerns.
I would be expected to provide prompt and courteous service to customers, and ensure that their issues are resolved in a timely manner.
I would also be responsible for maintaining accurate records of customer interactions and transactions.
In addi...
- Q2. Tell me 10 categories of amazon products
- Q3. Tell me about any of your recent challenges
- Q4. Tell me about any experience where you felt bad shopping experience
- Ans.
I had a bad shopping experience at a clothing store.
The store was disorganized and cluttered, making it difficult to find items.
The staff was unhelpful and seemed disinterested in assisting customers.
The checkout process was slow and inefficient, resulting in a long wait.
The quality of the clothing I purchased was poor, with seams coming undone after just a few wears.
- Q5. How would you react if you were in his position?
- Q6. A scenario was told and asked how would i deal with
- Q7. Tell me why shouldn't i hire you?
- Q8. Any questions?
Interview Preparation Tips
Experience: In this round, students are tested are supposed to speak on particular topic for just a minute. I was given 5 topics and asked me to speak about it for 1 min. I spoke about Make in India initiative. They mainly test your sentence framing ability and how you are connecting the sentences to make meaningful sense.
Tips: Just be cool and make your points before you speak.
Round: LOgical ability and reasoning
Experience: In this round, They test you on your logical skills. It's an online test with different sections. It has 40 questions which are to be answered in 60 minutes. They categorize students depending on their scores. I didn't do that great so i was sent to customer service associate. Only very few were sent to TRMS.
Tips: It's general logical ability and reasoning test. Peace of mind is what you needed to do well.
Round: verbal and typing
Experience: It's an online test. It has different modules like to fill the blanks in general sentences, type the sentences what you hear,etc. at last you will given a scenario and ask you to write letter. You will be given maximum of 9 minutes. Your score depends on content and time left at the submission. Clearing this round is easy if you are good at typing.
Tips: Stay cool and be fast at typing.
Round: HR Interview
Experience: HR Round was lengthy and I really enjoyed answering. They test you in marketing experience and whether you have minimum knowledge about the role what you are going to take.
Tips: Just stay what you are.
Round: voice versant
Experience: This round is all about testing your speaking and listening skills. In this round, You are needed to speak what you hear, Listen to a story and repeat the same in stipulated round. It's all about listening keenly and speaking exactly what you hear. At the beginning, I didn't understand why it is showing repeat. I repeated which i was not supposed to do. I was confused. I didn't clear the round. But still i was offered CSA with Low package.
Skills: Logical Reasoning, Verbal Ability, Verbal Communication Skills
College Name: JB Institute of Engineering and Technology
Motivation: I really liked the work culture of the company. No agreements an
I was interviewed before Apr 2016.
Interview Preparation Tips
Experience: The Senior Manager asked a group of candidates to assemble in a meeting hall and seated us . Then he started giving general instructions about the company, company's work nature and salary, incentives and work shifts etc. so he asked us those who are not willing to work in night shift please raise your hands. few of them raised and he told them to walk out immediately. so i learned that it was his way of filtering candidates. And started going through resumes and self introduction process.
Tips: Be strong in your communication and be clear with grammar.
Round: Test
Experience: This level was based on the typing skills you have and your vocabulary . And with a time constraint. This test was to check the critical thinking of the candidate in stress.
Tips: Improve your typing skills without making any spelling mistakes . and also improve critical thinking.
Duration: 30 minutes
Total Questions: 24
Round: Voice process
Experience: This round was to check the Voice audibility of the candidate and clarity of communication over phone.
Tips: Improve your command over English . Be clear while you speak.
Skills: comminication, typing, voice, Stress management
College Name: RVS COLLEGE OF ENGINEERING AND TECHNOLOGY
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PolicyBazaar Interviews By Designations
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PolicyBazaar Customer Service Associate Interview Process
based on 8 interviews
1 Interview rounds
- HR Round
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PolicyBazaar Customer Service Associate Reviews and Ratings
based on 28 reviews
Rating in categories
|
Sales Executive
1.2k
salaries
|  ₹0 L/yr - ₹0 L/yr |
|
Associate Sales Consultant
1.1k
salaries
| ₹0 L/yr - ₹0 L/yr |
|
Relationship Manager
608
salaries
| ₹0 L/yr - ₹0 L/yr |
|
Sales Associate
381
salaries
| ₹0 L/yr - ₹0 L/yr |
|
Team Lead
380
salaries
| ₹0 L/yr - ₹0 L/yr |
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