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PolicyBazaar Customer Service Associate Interview Questions, Process, and Tips
Updated
3 Oct 2024
Top PolicyBazaar Customer Service Associate Interview Questions and Answers
- Q1. What do you know about policybazaar
- Q2. Tell me about the plase you belong
- Q3. What is customer support?
5 PolicyBazaar Customer Service Associate Interview Experiences
16 questions found
Sort by:
Popular
Anonymous
Interview experience
Excellent
Difficulty level
-
Duration
-
Result
-
3 Interview Rounds
1
HR Round (2 Questions)
- Q1. Brief introduction Add Answer
- Q2. About customer service assignment Add Answer
2
One-on-one Round (1 Question)
- Q1. Email assessment Add Answer
3
One-on-one Round (1 Question)
- Q1. Brief details about customer services job Add Answer
Interview Preparation Tips
Interview preparation tips for other job seekers - 1. Pay attention while you were interviewing with HR
2. Keep eye contact with HR while giving all details about job.
2. Keep eye contact with HR while giving all details about job.
Interview experience
Poor
Difficulty level
-
Duration
-
Result
-
1 Interview Round
1
HR Round (2 Questions)
- Q1. Tell me about yourself. View Answers (1)
- Q2. Tell me about the plase you belong View Answers (1)
Interview experience
Bad
Difficulty level
Hard
Duration
Less than 2 weeks
Result
-
I applied via Walk-in and was interviewed in Nov 2023.
2 Interview Rounds
1
One-on-one Round (1 Question)
- Q1. Previous experience Add Answer
2
HR Round (1 Question)
- Q1. Previous experience Add Answer
Interview experience
Good
Difficulty level
Moderate
Duration
Less than 2 weeks
Result
Selected
I applied via Walk-in and was interviewed before May 2023.
2 Interview Rounds
1
Aptitude Test Round
Normal reasoning and mathematics questions
2
HR Round (2 Questions)
- Q1. What is service? View Answers (1)
- Q2. What is customer support? View Answers (1)
Interview Preparation Tips
Interview preparation tips for other job seekers - Take referral from any existing employee it will much beneficial for both.
Skills evaluated in this interview
PolicyBazaar interview questions for designations
I applied via Walk-in and was interviewed before Mar 2021.
3 Interview Rounds
1
HR Round (4 Questions)
- Q1. What are your salary expectations? View Answers (1)
- Q2. Share details of your previous job. View Answers (1)
- Q3. Tell me about yourself. View Answers (1)
- Q4. What do you know about policybazaar View Answers (1)
2
Aptitude Test Round
3
One-on-one Round (2 Questions)
- Q1. Why should we hire you View Answers (1)
- Q2. Tell about yourself, why you want to join policybazaar what are your strengths View Answers (1)
Interview Preparation Tips
Interview preparation tips for other job seekers - Difficulty level is below average, just a normal prep required
Top trending discussions
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Interview Tips & Stories
2w (edited)
a consultant
Alternate documents for Employee verification?
My new employer asked for my previous offer letters and salary slips. When I inquired, they said it was for background verification.
However, I feel that providing these documents might affect salary negotiations, and it feels a bit unethical too.
What alternative documents can I provide for employment verification?
Got a question about PolicyBazaar?
Ask anonymously on communities.
Interview questions from similar companies
Interview experience
Excellent
Difficulty level
Moderate
Duration
Less than 2 weeks
Result
No response
I applied via Naukri.com and was interviewed in Nov 2024.
2 Interview Rounds
1
Case Study Round
Understanding customer pain points and demonstrating genuine care is crucial. Professionalism involves being polite, respectful, and competent. It is important to have knowledge of company products or services. Above all, problem-solving skills are essential, along with a commitment to going above and beyond to find solutions.
2
Technical Round (5 Questions)
- Q1. What is your understanding of emotional intelligence? Add Answer
- Q2. What is the role of technical customer service? Add Answer
- Q3. What is the difference between customer service and technical support? Add Answer
- Q4. What are technical skills in customer service? Add Answer
- Q5. What is customer satisfaction? Add Answer
Interview Preparation Tips
Topics to prepare for Amazon Customer Service Associate interview:
- medical coding
- MATLAB
- Database Administration
Ayush Katiyar
Interview experience
Excellent
Difficulty level
-
Duration
-
Result
-
1 Interview Round
1
HR Round (1 Question)
- Q1. Basic Introduction Add Answer
Interview experience
Excellent
Difficulty level
-
Duration
-
Result
-
1 Interview Round
1
HR Round (2 Questions)
- Q1. Self introduction Add Answer
- Q2. About my college life Add Answer
Interview experience
Excellent
Difficulty level
Easy
Duration
-
Result
No response
I applied via Recruitment Consulltant
2 Interview Rounds
1
Resume Shortlist Round
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
2
HR Round (4 Questions)
- Q1. Self introduction View Answers (1)
- Q2. Experience why are you changing your job View Answers (1)
- Q3. Fresher and experienced View Answers (1)
- Q4. Coming out of the college View Answers (1)
Interview Preparation Tips
Interview preparation tips for other job seekers - No vaccancy
Please provide every company vaccancy
For their position
Please provide every company vaccancy
For their position
I was interviewed in Apr 2022.
1 Interview Round
1
Customer service Round (7 Questions)
- Q1. What does customer service means to you? View Answers (9)
- Q2. Can you work night shift/day/ evening View Answers (6)
- Q3. Customer feedback company View Answers (3)
- Q4. NPS is loyalty score (customer feedback) View Answers (2)
- Q5. Grievances management View Answers (1)
- Q6. First call resolution View Answers (1)
- Q7. Turnaround point (customer problem) View Answers (2)
Interview Preparation Tips
Interview preparation tips for other job seekers - Jaise ki mai customer service Job karna chahti hu mujhe pta hai ki ye jb nhi milega fir bhi mai khush hu kam se km time to mila
PolicyBazaar Interview FAQs
How many rounds are there in PolicyBazaar Customer Service Associate interview?
PolicyBazaar interview process usually has 2-3 rounds. The most common rounds in the PolicyBazaar interview process are HR, One-on-one Round and Aptitude Test.
How to prepare for PolicyBazaar Customer Service Associate interview?
Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at PolicyBazaar. The most common topics and skills that interviewers at PolicyBazaar expect are Customer Service, Customer Handling, Communication Skills, customer care and customer support.
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PolicyBazaar Interviews By Designations
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Interview Questions for Popular Designations
- Customer Service Executive Interview Questions
- Customer Care Executive Interview Questions
- Customer Support Executive Interview Questions
- Senior Customer Relationship Officer Interview Questions
- Customer Support Associate Interview Questions
- Engineer- Customer Support Interview Questions
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- Show more
Interview Process at PolicyBazaar Customer Service Associate
based on 4 interviews in last 1 year
Interview experience
People are getting interviews through
based on 3 PolicyBazaar interviews
WalkIn
100%
Moderate
Confidence
?
Moderate Confidence means the data is based on a sufficient number of responses received from the candidates
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Customer Service Associate Interview Questions from Similar Companies
Fast track your campus placements
14%
more
than the average Customer Service Associate Salary in India
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PolicyBazaar Customer Service Associate Reviews and Ratings
based on 26 reviews
Rating in categories
|
Sales Executive
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|  ₹1.8 L/yr - ₹5.5 L/yr |
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|
Relationship Manager
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|
Team Lead
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salaries
| ₹3.1 L/yr - ₹10 L/yr |
|
Sales Associate
349
salaries
| ₹1.8 L/yr - ₹5 L/yr |
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