PolicyBazaar Customer Service Associate Interview Questions, Process, and Tips

Q1. Previous experience
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Q1. Previous experience
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Normal reasoning and mathematics questions

Q1. What is service?
Ans. 
Service is the act of providing assistance or help to others in order to meet their needs or fulfill their requests.
• Service involves actively listening to customers to understand their needs

• Service requires empathy and patience when dealing with difficult situations

• Service includes going above and beyond to exceed customer expectations

• Service is about building relationships and trust with customers

• Service can be provid...read more
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Q2. What is customer support?
Ans. 
Customer support is providing assistance and guidance to customers before, during, and after a purchase.
• Customer support involves addressing customer inquiries, issues, and complaints.

• It includes helping customers navigate products or services, troubleshooting technical problems, and providing solutions.

• Examples of customer support channels include phone, email, live chat, and social media.

• Effective customer support bu
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Q1. What are your salary expectations?
Ans. 
I am open to discussing salary based on the responsibilities and requirements of the position.
• I believe that fair compensation is important for any job.

• I am flexible and willing to negotiate based on the company's offer.

• I am more interested in finding the right fit and opportunity for growth than focusing solely on salary.

• I would like to learn more about the benefits and opportunities for advancement within the company
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Q2. Share details of your previous job.
Ans. 
I worked as a Customer Service Associate at XYZ Company.
• Handled customer inquiries and resolved complaints

• Provided product information and assistance to customers

• Processed orders, returns, and exchanges

• Maintained accurate customer records and updated databases

• Collaborated with other departments to ensure customer satisfaction
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Q3. Tell me about yourself.
Ans. 
I am a dedicated and experienced Customer Service Associate with a strong focus on providing excellent customer support.
• I have worked in the customer service industry for 5 years.

• I am skilled in handling customer inquiries, resolving complaints, and providing product information.

• I have received multiple commendations for my exceptional communication and problem-solving skills.

• I am proficient in using CRM software and h...read more
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Q4. What do you know about policybazaar
Ans. 
Policybazaar is an online insurance comparison platform in India.
• Policybazaar allows customers to compare and buy insurance policies from various providers.

• It offers a wide range of insurance products including health, motor, travel, and life insurance.

• Policybazaar also provides customers with tools to calculate premiums and coverage amounts.

• The company was founded in 2008 and has since become one of the largest insura...read more
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Q1. Why should we hire you
Ans. 
I have excellent communication skills, a strong customer service background, and a passion for helping others.
• I have a proven track record of providing exceptional customer service in my previous roles.

• I am a good listener and can empathize with customers to understand their needs and concerns.

• I am highly skilled in resolving customer issues and finding effective solutions.

• I am a quick learner and can adapt to new syst...read more
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Q2. Tell about yourself, why you want to join policybazaar what are your strengths
Ans. 
I am a customer-oriented individual with strong communication skills. I am interested in joining Policybazaar to contribute to their mission of providing excellent customer service.
• I have experience in customer service roles where I have successfully resolved customer issues and provided exceptional support.

• I have excellent communication skills, both verbal and written, which allow me to effectively communicate with cu...read more
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