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Zomato Customer Service Associate Interview Questions and Answers
Zomato Customer Service Associate Interview Experiences
3 interviews found
Tell us about a UH story you created
Ayush Katiyar
(1 Question)
- Q1. Basic Introduction
KARISHMA ANSARI
I applied via Naukri.com and was interviewed in Dec 2021. There were 4 interview rounds.
(2 Questions)
- Q1. Tell me about yourself.
- Q2. My name is karishma Ansari.i am a fresher.i am a graduate University of Kota .I am a hard worker.
(1 Question)
- Q1. Tell me about yourself
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What people are saying about Zomato
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I applied via Naukri.com and was interviewed in Nov 2024. There were 2 interview rounds.
Understanding customer pain points and demonstrating genuine care is crucial. Professionalism involves being polite, respectful, and competent. It is important to have knowledge of company products or services. Above all, problem-solving skills are essential, along with a commitment to going above and beyond to find solutions.
(5 Questions)
- Q1. What is your understanding of emotional intelligence?
- Ans.
Emotional intelligence is the ability to recognize, understand, and manage emotions in oneself and others.
Emotional intelligence involves self-awareness and self-regulation.
It also includes empathy and social skills.
Example: Being able to remain calm and composed in a stressful customer interaction.
Example: Understanding and responding appropriately to a customer's emotions.
- Q2. What is the role of technical customer service?
- Ans.
Technical customer service involves providing assistance with technical issues and troubleshooting for customers.
Assisting customers with technical issues related to products or services
Troubleshooting problems and providing solutions
Explaining technical information in a clear and understandable way
Offering guidance on how to use products or services effectively
Escalating complex technical issues to higher level suppor
- Q3. What is the difference between customer service and technical support?
- Ans.
Customer service focuses on addressing general inquiries and providing assistance, while technical support deals with resolving technical issues and troubleshooting.
Customer service involves addressing general inquiries and providing assistance with products or services.
Technical support focuses on resolving technical issues, troubleshooting problems, and providing solutions related to technology or software.
Customer s...
- Q4. What are technical skills in customer service?
- Ans.
Technical skills in customer service refer to the ability to use various tools and software to efficiently assist customers.
Proficiency in using customer relationship management (CRM) software
Ability to troubleshoot technical issues remotely
Knowledge of online chat platforms and ticketing systems
Experience with data entry and analysis for customer support
Familiarity with social media platforms for customer interaction
- Q5. What is customer satisfaction?
- Ans.
Customer satisfaction is the measure of how happy and content a customer is with a company's products, services, and overall experience.
Customer satisfaction is the result of meeting or exceeding customer expectations.
It involves providing excellent customer service, resolving issues promptly, and building strong relationships with customers.
Measuring customer satisfaction can be done through surveys, feedback forms, a...
Interview Preparation Tips
- medical coding
- MATLAB
- Database Administration
Customer Service Associate Interview Questions & Answers
PolicyBazaar
Anonymous
posted on 29 Jan 2025
Selected
I was interviewed in Dec 2024.
(2 Questions)
- Q1. Can you tell me about yourself?Be knowledgeable and self-assured.
- Q2. How do you find yourself fit for this role?
Interview Preparation Tips
Customer Service Associate Interview Questions & Answers
Matrimony.com
Anonymous
posted on 26 Jun 2024
(2 Questions)
- Q1. Self introduction
- Q2. About my college life
I applied via Recruitment Consulltant
(4 Questions)
- Q1. Self introduction
- Q2. Experience why are you changing your job
- Q3. Fresher and experienced
- Q4. Coming out of the college
Interview Preparation Tips
Please provide every company vaccancy
For their position
Customer Service Associate Interview Questions & Answers
Indiamart Intermesh
Anonymous
posted on 12 May 2022
I was interviewed in Apr 2022.
(7 Questions)
- Q1. What does customer service means to you?
- Ans. Customer service agar achha ho to ek loyalty bhi bada Brand bn jata hai kisi bhi company me must point hota hai customer service Kyuki waha pr sare questions ka answer mil jata hai customer kitna bhi gussa ho usse santi se hi baat karni chahiye Kyuki customer is always right
- Q2. Can you work night shift/day/ evening
- Ans. So mujhe aisa lagta hai ki customer service ka koi limited time nhi hona chahiye customer jb bhi call kre to responsibility ke sath call receive karna chahiye kyuki customer kb kis liye kis problems ke liye apko call kre aur agar call receive nhi huwa problem solved nhi hu office communication nhi kiya gya to company ka reputation khrab hoga aur customer bounding dhire dhire khatm hone lgega so sabse pehle customer ser
- Q3. Customer feedback company
- Ans. Customer feedback bahut jaruri hota hai apke company ke growth ke liye positive feedback apke liye new customers require karne me madad karta hai es liye customer ke sath loyal rahna chahiye apne customer ko central passion pr leke aana chahiye Kyuki customer hi company ko aage bdhate hai
- Q4. NPS is loyalty score (customer feedback)
- Ans. (NPS) NET PROMOTER SCORE/ kuchh customer (detractor) kuchh customer (Neutral) kuchh customer ( Promoter) jo customer (1) 1se6 tk nu dete hai o detractor hote hai o apke company se apke products se khush nhi hai other customers ko badhka rhe hai (2) jo customer 7/8 nu de rhe hai o thik thak hai na burayi krenge na tarif krenge (3) jo customer 9/10 nu diye hai o apke promoter hai o apke company ke bare me achhi baat hi ...
- Q5. Grievances management
- Ans. Agar apka koi bahut purana ho ya new customers ho aur naraj ho gye products ko leke damaged kuchh products mila ho ya apke company ke koi employees miss behave ke wajah se to sabse pehle uski bato ko suniye samjhiye gussa nhi hona hai chahe kuchh bhi customer bole apko unke gusse ko sant karna hai kyuki customer is always right
- Q6. First call resolution
- Ans. Pehle calls me hi customer ka problem Solve karna kyuki ap jitna let krenge customer tease hoga aur agar first call me problems Solve kr dete hai to satisfied customer hoga loyalty score badhega aur sath hi sath Sale badhega
- Q7. Turnaround point (customer problem)
- Ans.
The turnaround point is the moment when a customer's problem is resolved or their issue is addressed.
The turnaround point is crucial in customer service as it signifies the successful resolution of a customer's problem.
It is important to identify the turnaround point and ensure that the customer is satisfied with the solution provided.
Examples of turnaround points include when a technical issue is fixed, a refund is pr...
Interview Preparation Tips
Customer Service Associate Interview Questions & Answers
Info Edge
Ketan Kalyandas Gandhi
posted on 13 Jan 2022
Interview Questionnaire
1 Question
- Q1. Is there provision for share knowledge about productivity?
- Ans.
Yes, there is provision for sharing knowledge about productivity.
Yes, our company encourages employees to share their knowledge and best practices for improving productivity.
We have regular team meetings and training sessions where employees can discuss and exchange ideas on productivity.
We also have an internal knowledge-sharing platform where employees can post articles, tips, and resources related to productivity.
Ad...
Interview Preparation Tips
Selected
I applied via Newspaper Ad and was interviewed in Nov 2024. There was 1 interview round.
• Email/chat-Based scenarios.
• Problem/solving scenario.
• Role specific question.
• Multitasking task.
• Behavioral assessment.
Interview Preparation Tips
1. Develop Strong Communication Skills:
Practice speaking clearly and politely, both on the phone and in writing.
Focus on active listening to understand customer needs.
2. Show Patience and Empathy:
Customers may be upset, so demonstrate patience and understanding.
Offer solutions while maintaining a calm and professional tone.
3. Prepare for Common Scenarios:
Be ready to explain how you would handle angry customers or resolve issues.
Practice answering questions like, "How would you deal with an upset customer?" or "How do you handle difficult situations?"
4. Know the Company and Products:
Research the company’s services or products so you can speak knowledgeably about them.
Familiarity with their customer policies can also help in interview scenarios.
5. Be Solution-Oriented:
Employers value candidates who can resolve problems efficiently and stay focused on solutions.
Prepare examples of when you’ve gone above and beyond to help a customer.
6. Show Adaptability:
Be open to working in shifts or dealing with high-pressure situations.
Employers appreciate flexibility in customer service roles.
7. Practice Handling Multitasking:
In customer service, you may need to juggle multiple tasks. Practice managing multiple customer queries at once, whether in-person or over chat.
Being patient, professional, and solution-focused will help you stand out in the interview process.
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based on 4 interviews
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