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Zomato Customer Service Associate Interview Questions and Answers

Updated 20 Jan 2025

Zomato Customer Service Associate Interview Experiences

3 interviews found

Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - Case Study 

Tell us about a UH story you created

Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - HR 

(1 Question)

  • Q1. Basic Introduction

Customer Service Associate Interview Questions Asked at Other Companies

Q1. Situational: If customer gets damaged product and he is saying he ... read more
asked in Amazon
Q2. What is the difference between a good customer service and bad cu ... read more
Q3. If the customer is not satisfied with your answer so what will yo ... read more
Q4. What do you understand by customer care service?
Q5. Why customer care service is important for a company?

I applied via Naukri.com and was interviewed in Dec 2021. There were 4 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all Resume tips
Round 2 - HR 

(2 Questions)

  • Q1. Tell me about yourself.
  • Q2. My name is karishma Ansari.i am a fresher.i am a graduate University of Kota .I am a hard worker.
Round 3 - Resume Shortlist 
Pro Tip by AmbitionBox:
Don’t add your photo or details such as gender, age, and address in your resume. These details do not add any value.
View all Resume tips
Round 4 - Technical 

(1 Question)

  • Q1. Tell me about yourself

Interview Preparation Tips

Interview preparation tips for other job seekers - This opportunity is my dream. I will try my best.

Interview questions from similar companies

I applied via Referral and was interviewed in Oct 2020. There was 1 interview round.

Interview Questionnaire 

1 Question

  • Q1. Its a module test which includes your grammar knowledge, listening skills and communication skills.

Interview Preparation Tips

Interview preparation tips for other job seekers - Be precise with your language and grammar use.

I applied via Naukri.com and was interviewed in May 2019. There were 5 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. There were total of 8 rounds.Yes, you read it right! Every round checks your communication skills and English as well as grammar. First 7 rounds are online or over phone. The eighth round is hr interview w...

Interview Preparation Tips

Interview preparation tips for other job seekers - All the rounds are very easy if you show a little confidence in yourself. Dont panic. Don't take long pause during talking to HR person.

I applied via Company Website and was interviewed before May 2021. There were 3 interview rounds.

Round 1 - Aptitude Test 

Have basic knowledge

Round 2 - Aptitude Test 

Anyone with basic knowledge can pass

Round 3 - HR 

(1 Question)

  • Q1. Tell about yourself,are you okay with working here, will you be able to change location

Interview Preparation Tips

Interview preparation tips for other job seekers - second one was language test anyone with basic language skills can pass

I applied via Naukri.com and was interviewed before May 2020. There was 1 interview round.

Interview Questionnaire 

3 Questions

  • Q1. Introduction , why I wanted to work with flipkart , about flipkart ,
  • Q2. About my daily routine (to check my communication skills)
  • Q3. My past experiences or projects or degree

Interview Preparation Tips

Interview preparation tips for other job seekers - be sincere , soft spoken

I applied via LinkedIn and was interviewed before Apr 2021. There were 2 interview rounds.

Round 1 - Aptitude Test 

Versant aptitude test which has four parts in which you will tested in your communication skill and also logical reasoning

Round 2 - HR 

(1 Question)

  • Q1. Tell me about yourself

Interview Preparation Tips

Interview preparation tips for other job seekers - Collect some data from YouTube regarding versant aptitude test

I was interviewed before Sep 2016.

Interview Preparation Tips

Round: JAM
Experience: Choosed my own topic and conveyed confidently
Tips: be prepared for any kind of the topic

Round: Test
Experience: a test on communication and verbal skills
Tips: be prepared in grammatical skills
Duration: 1 hour
Total Questions: 60

Skills: Communication And Confidence

I applied via Naukri.com and was interviewed in Sep 2020. There was 1 interview round.

Interview Questionnaire 

3 Questions

  • Q1. Tell me something about urself in brief
  • Q2. Do u have any experience?
  • Q3. What was ur last salary and what is ur expected salary

Interview Preparation Tips

Interview preparation tips for other job seekers - Whatever you talk be confident that is the only and most importantly required
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Zomato Interview FAQs

How many rounds are there in Zomato Customer Service Associate interview?
Zomato interview process usually has 2 rounds. The most common rounds in the Zomato interview process are Resume Shortlist, HR and Technical.
What are the top questions asked in Zomato Customer Service Associate interview?

Some of the top questions asked at the Zomato Customer Service Associate interview -

  1. My name is karishma Ansari.i am a fresher.i am a graduate University of Kota .I...read more
  2. Basic Introduct...read more

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Zomato Customer Service Associate Interview Process

based on 4 interviews

Interview experience

5
  
Excellent
View more
Zomato Customer Service Associate Salary
based on 33 salaries
₹1.9 L/yr - ₹5 L/yr
11% more than the average Customer Service Associate Salary in India
View more details

Zomato Customer Service Associate Reviews and Ratings

based on 11 reviews

4.1/5

Rating in categories

3.8

Skill development

3.3

Work-life balance

3.3

Salary

3.6

Job security

4.0

Company culture

3.4

Promotions

2.9

Work satisfaction

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