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Premium Employer

Zomato

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3.8

based on 2.3k Reviews

Video summary

Filter reviews by

Zomato Customer Service Associate Reviews

Updated 18 Mar, 2025

Overall Rating

3.3/5

based on 12 reviews

Rating distribution

6 (50.0%)

2 (16.7%)

0 (0%)

2 (16.7%)

Category Ratings

3.5

Salary

3.3

Company culture

3.1

Skill development

3.0

Job security

3.0

Work-life balance

2.8

Promotions

2.4

Work satisfaction

What employees say about Zomato?

Insights from employee reviews on AmbitionBox

Workplace insights

Rotational Shift

72% employees reported

Flexible timing

50% employees reported

No travel

46% employees reported

View more detailed insights

Gender based rating

4.6

Rated by Women

6 reviews

1.6

Rated by Men

5 reviews

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12 reviews found

Sort by: Popular

Customer Service Associate in Gurgaon / Gurugram

Full Time

Customer Delight Department

4.0

Overall Rating

4.0

Category Ratings

2.0

Salary

4.0

Skill development

4.0

Job security

3.0

Promotions

2.0

Work satisfaction

5.0

Company culture

3.0

Work-life balance

posted on 10 Oct 2024

Likes

The culture

Skill development - Good
Job security - Good
Company culture - Excellent

Dislikes

No as such employee benefits like food or pickup cab services

Salary - Poor
Work satisfaction - Poor

Customer Service Associate in New Delhi

Full Time

Digital Marketing Department

5.0

Overall Rating

5.0

Category Ratings

1.0

Salary

1.0

Skill development

1.0

Job security

1.0

Promotions

1.0

Work satisfaction

5.0

Company culture

1.0

Work-life balance

posted on 18 Jul 2024

Likes

Na na na na nan

Company culture - Excellent

Dislikes

Ab N anna nanan nan

Salary - Bad
Skill development - Bad
Job security - Bad
Promotions - Bad
Work satisfaction - Bad
Work-life balance - Bad

What people are saying about Zomato

View All

a deputy manager

Zepto Vs. Zomato

Again in news, I dont understand why Zomato always wants to be in limelight, But Aadit Palicha handled the situation well. What do you guys think ? Is Zomato targeting its competitor by releasing this sort of statements ?

Got a question about Zomato?

Ask anonymously on communities.

Customer Service Associate (working remotely)

Full Time

Customer Success Department

1.0

Overall Rating

1.0

Category Ratings

4.0

Salary

1.0

Skill development

1.0

Job security

1.0

Promotions

1.0

Work satisfaction

1.0

Company culture

2.0

Work-life balance

posted on 18 Mar 2025

Likes

Salary - Good

Dislikes

Skill development - Bad
Job security - Bad
Promotions - Bad
Work satisfaction - Bad
Company culture - Bad
Work-life balance - Poor

Work Details

Work days: Rotational Shift (Strict Timings)

Work related travel: This job involves Travel Within City.

Customer Service Associate in Lucknow

Full Time

Customer Service Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Salary

5.0

Skill development

3.0

Job security

5.0

Promotions

5.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 17 Aug 2022

Likes

It helps me to grow in my life to complete my future goals.

Salary - Excellent
Skill development - Excellent
Promotions - Excellent
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Excellent

Dislikes

It was a third party pay roll job.

Work Details

Work days: Alternate Saturday off (Strict Timings)

Work related travel: This job involves Travel Within City.

Customer Service Associate (working remotely)

Part Time

Voice / Blended Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Salary

5.0

Skill development

5.0

Job security

4.0

Promotions

4.0

Work satisfaction

4.0

Company culture

5.0

Work-life balance

posted on 13 Oct 2024

Likes

It is supercool company and its services is very good and its staffs are very nice

Salary - Excellent
Skill development - Excellent
Job security - Excellent
Promotions - Good
Work satisfaction - Good
Company culture - Good
Work-life balance - Excellent

Dislikes

Flexible shift

Work Details

Work days: Rotational Shift (Flexible Timings)

Work related travel: This is a desk job.

Customer Service Associate (working remotely)

Full Time

Zomaito Department

3.0

Overall Rating

3.0

Category Ratings

3.0

Salary

3.0

Skill development

2.0

Job security

3.0

Promotions

2.0

Work satisfaction

2.0

Company culture

3.0

Work-life balance

posted on 26 Dec 2022

Likes

Good work experience

Dislikes

Working time distrub minds mood of

Job security - Poor
Work satisfaction - Poor
Company culture - Poor

Work Details

Work timings: Strict Timings

Work related travel: This is a desk job.

Customer Service Associate in Thane

Customer Service Department

1.0

Overall Rating

1.0

Category Ratings

1.0

Salary

1.0

Skill development

1.0

Job security

1.0

Promotions

1.0

Work satisfaction

1.0

Company culture

1.0

Work-life balance

posted on 27 Jul 2022

Likes

Nothing hectic work lots of load and no payment is fixed

Dislikes

Everything

Salary - Bad
Skill development - Bad
Job security - Bad
Promotions - Bad
Work satisfaction - Bad
Company culture - Bad
Work-life balance - Bad

Work Details

Work days: Rotational Shift (Strict Timings)

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Customer Service Associate in Navi Mumbai

Customer Support Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Salary

5.0

Skill development

5.0

Job security

5.0

Promotions

5.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 31 May 2022

Likes

All were very co operative n listening to the needs n change to be made up.

Salary - Excellent
Skill development - Excellent
Job security - Excellent
Promotions - Excellent
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Excellent

Work Details

Was very gud

Work days: Rotational Shift (Flexible Timings)

Work related travel: This is a desk job.

Discover interview dos and don'ts from real experiences

Customer Service Associate in Mathura

Customer Support Department

4.0

Overall Rating

4.0

Category Ratings

4.0

Salary

4.0

Skill development

3.0

Job security

5.0

Promotions

4.0

Work satisfaction

4.0

Company culture

2.0

Work-life balance

posted on 31 Jan 2022

Likes

I would like the customer support associate

Salary - Good
Skill development - Good
Promotions - Excellent
Work satisfaction - Good
Company culture - Good

Dislikes

Nothing

Work-life balance - Poor

Work Details

Customer support associate Communicate with people

Work days: Monday to Friday (Flexible Timings)

Work related travel: This is a desk job.

Customer Service Associate in Kota

Kota dispenser Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Salary

5.0

Skill development

5.0

Job security

5.0

Promotions

5.0

Work satisfaction

5.0

Company culture

3.0

Work-life balance

posted on 29 Jan 2022

Likes

Zomato is a best food app.

Salary - Excellent
Skill development - Excellent
Job security - Excellent
Promotions - Excellent
Work satisfaction - Excellent
Company culture - Excellent

Dislikes

No explain

Work Details

Work timings: Strict Timings

Work related travel: This job involves Travel Within City.

Customer Service Associate in Gurgaon / Gurugram

Enterprise & B2B Sales Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Salary

5.0

Skill development

2.0

Job security

4.0

Promotions

5.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 28 Oct 2019

Likes

Environment, opportunities

Salary - Excellent
Skill development - Excellent
Promotions - Good
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Excellent

Dislikes

Job security

Job security - Poor

Work Details

Fantastic

Work timings: Flexible Timings

Work related travel: This job involves Travel Within Country.

Customer Service Associate in Gurgaon / Gurugram

CDA Department

3.0

Overall Rating

3.0

Category Ratings

3.0

Salary

2.0

Skill development

1.0

Job security

4.0

Promotions

1.0

Work satisfaction

4.0

Company culture

1.0

Work-life balance

posted on 20 Mar 2019

Likes

To be honest, it's culture.

Promotions - Good
Company culture - Good

Dislikes

Skill development - Poor
Job security - Bad
Work satisfaction - Bad
Work-life balance - Bad

Work Details

Work days: Rotational Shift (Flexible Timings)

Work related travel: This is a desk job.

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Zomato Reviews by Designations

By reading the reviews on this page, you agree that they are (often anonymous) personal opinions and views of reviewers/users of AmbitionBox, which may be biased, and for this, AmbitionBox has no liability. If you believe that a review is inappropriate, please click on "Report" (shown as a flag) present below each review and our moderation team will look into it as soon as possible.

AmbitionBox has 12 Zomato reviews submitted by Zomato employees. Read reviews on salaries, working hours, work culture, office environment, and more to know if Zomato is the right company for you. 72% of employees reported the working ...Read more