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Matrimony.com Customer Service Associate Interview Questions and Answers

Updated 20 Jan 2025

Matrimony.com Customer Service Associate Interview Experiences

2 interviews found

Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - HR 

(2 Questions)

  • Q1. Self introduction
  • Q2. About my college life
Interview experience
3
Average
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Walk-in and was interviewed before Jan 2024. There was 1 interview round.

Round 1 - One-on-one 

(2 Questions)

  • Q1. Self introduction in english
  • Q2. Tell about Ai technology in simple words
  • Ans. 

    AI technology is the simulation of human intelligence processes by machines, especially computer systems.

    • AI technology involves machines performing tasks that typically require human intelligence, such as learning, problem-solving, and decision-making.

    • Examples of AI technology include virtual assistants like Siri and Alexa, self-driving cars, and recommendation systems like those used by Netflix and Amazon.

    • AI technolog...

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident, calm, and straight forward answers.

Customer Service Associate Interview Questions Asked at Other Companies

Q1. Situational: If customer gets damaged product and he is saying he ... read more
asked in Amazon
Q2. What is the difference between a good customer service and bad cu ... read more
Q3. If the customer is not satisfied with your answer so what will yo ... read more
Q4. What do you understand by customer care service?
Q5. Why customer care service is important for a company?

Interview questions from similar companies

Interview Questionnaire 

2 Questions

  • Q1. Why would you like to join our company
  • Ans. 

    I am excited to join your company because of its reputation for excellent customer service and commitment to employee development.

    • I have researched your company and am impressed by the positive reviews from customers and employees alike.

    • I am excited about the opportunity to work with a team that values collaboration and innovation.

    • I am confident that I can contribute to the company's success by utilizing my strong comm...

  • Answered by AI
  • Q2. Online versant

Interview Preparation Tips

Round: Test
Experience: The test was all about how well you understand and write the English language as the company totally depends on the retail process, their high requirement was on the language understandability.
Tips: There are no much tips, Just be good with the English language.
Duration: 60 minutes

Round: Interview
Experience: I spoke about how well the company is doing in the present state and also few great achievements of the company.
Tips: Know about the company well before you attend any interview.

Round: Interview
Experience: The versant exam was of 6 rounds which was all about the communication skills and spontaneous answers to the question given ending with a specified length Email writing.

Skill Tips: Be good at communicating with the people around and also with good clever answers when asked.
Skills: Communication skills
College Name: Nalla Malla Reddy Engineering College

Interview Questionnaire 

8 Questions

  • Q1. Do you know about what role you are opting? Tell me about it
  • Ans. 

    The role I am opting for is a Customer Service Associate.

    • As a Customer Service Associate, my primary responsibility would be to assist customers with their queries and concerns.

    • I would be expected to provide prompt and courteous service to customers, and ensure that their issues are resolved in a timely manner.

    • I would also be responsible for maintaining accurate records of customer interactions and transactions.

    • In addi...

  • Answered by AI
  • Q2. Tell me 10 categories of amazon products
  • Q3. Tell me about any of your recent challenges
  • Q4. Tell me about any experience where you felt bad shopping experience
  • Ans. 

    I had a bad shopping experience at a clothing store.

    • The store was disorganized and cluttered, making it difficult to find items.

    • The staff was unhelpful and seemed disinterested in assisting customers.

    • The checkout process was slow and inefficient, resulting in a long wait.

    • The quality of the clothing I purchased was poor, with seams coming undone after just a few wears.

  • Answered by AI
  • Q5. How would you react if you were in his position?
  • Q6. A scenario was told and asked how would i deal with
  • Q7. Tell me why shouldn't i hire you?
  • Q8. Any questions?

Interview Preparation Tips

Round: Just a minute
Experience: In this round, students are tested are supposed to speak on particular topic for just a minute. I was given 5 topics and asked me to speak about it for 1 min. I spoke about Make in India initiative. They mainly test your sentence framing ability and how you are connecting the sentences to make meaningful sense.
Tips: Just be cool and make your points before you speak.

Round: LOgical ability and reasoning
Experience: In this round, They test you on your logical skills. It's an online test with different sections. It has 40 questions which are to be answered in 60 minutes. They categorize students depending on their scores. I didn't do that great so i was sent to customer service associate. Only very few were sent to TRMS.
Tips: It's general logical ability and reasoning test. Peace of mind is what you needed to do well.

Round: verbal and typing
Experience: It's an online test. It has different modules like to fill the blanks in general sentences, type the sentences what you hear,etc. at last you will given a scenario and ask you to write letter. You will be given maximum of 9 minutes. Your score depends on content and time left at the submission. Clearing this round is easy if you are good at typing.
Tips: Stay cool and be fast at typing.

Round: HR Interview
Experience: HR Round was lengthy and I really enjoyed answering. They test you in marketing experience and whether you have minimum knowledge about the role what you are going to take.
Tips: Just stay what you are.

Round: voice versant
Experience: This round is all about testing your speaking and listening skills. In this round, You are needed to speak what you hear, Listen to a story and repeat the same in stipulated round. It's all about listening keenly and speaking exactly what you hear. At the beginning, I didn't understand why it is showing repeat. I repeated which i was not supposed to do. I was confused. I didn't clear the round. But still i was offered CSA with Low package.

Skills: Logical Reasoning, Verbal Ability, Verbal Communication Skills
College Name: JB Institute of Engineering and Technology
Motivation: I really liked the work culture of the company. No agreements an

I was interviewed before Apr 2016.

Interview Preparation Tips

Round: Resume Shortlist
Experience: The Senior Manager asked a group of candidates to assemble in a meeting hall and seated us . Then he started giving general instructions about the company, company's work nature and salary, incentives and work shifts etc. so he asked us those who are not willing to work in night shift please raise your hands. few of them raised and he told them to walk out immediately. so i learned that it was his way of filtering candidates. And started going through resumes and self introduction process.
Tips: Be strong in your communication and be clear with grammar.

Round: Test
Experience: This level was based on the typing skills you have and your vocabulary . And with a time constraint. This test was to check the critical thinking of the candidate in stress.
Tips: Improve your typing skills without making any spelling mistakes . and also improve critical thinking.
Duration: 30 minutes
Total Questions: 24

Round: Voice process
Experience: This round was to check the Voice audibility of the candidate and clarity of communication over phone.
Tips: Improve your command over English . Be clear while you speak.

Skills: comminication, typing, voice, Stress management
College Name: RVS COLLEGE OF ENGINEERING AND TECHNOLOGY

I was interviewed before May 2016.

Interview Preparation Tips

Round: Group Discussion
Experience: I was in a very casual mood.

I was interviewed in Jun 2016.

Interview Preparation Tips

Round: HR Interview
Experience: After clearing the Versant and Grammer test. I was in a very casual mode heading to my PI. The HR representative who took my interview was like a twin separated brother of mine. We had lot of fun talks and laughs, the interview went for around 15-20 mins. And then they said me to wait. In the mean time I was thinking I would be rejected because of my too straight forward and casual behaviour. But then after around half an hour the HR guy came out with the news that I am selected.

I was interviewed before May 2016.

Interview Preparation Tips

Round: Resume Shortlist
Experience: My resumed was up to date. And selected for next round of interview

Round: Group Discussion
Experience: They ask questions. Why u choose amazone as career
Duration: 5 minutes

College Name: Banarsidas Chandiwala Institute of Hotel Management & Catering Technology

I was interviewed in Feb 2017.

Interview Questionnaire 

2 Questions

  • Q1. HR face off
  • Q2. Online Voice intervice

Interview Preparation Tips

Round: Resume Shortlist
Experience: One by one interview by resume overlook

Round: Test
Experience: Online test in 3 phase
1. Complete the sentence with appropriate language
2. Change the correct form of sentence.
3. Email designing on case study
Each phase running with time limit.

Duration: 30 minutes
Total Questions: 21

Round: Technical + HR Interview
Experience: On the basis of online test the shortlisted candidate has to face off with HR official of the company. With list to problems, case study, queations.

Round: Stress Interview
Experience: It was online voice recognition test. It was on 3 phases.
1. Listen and answer
2. Answer the question asked.
3. Rearrnge the sentence

College Name: Banarsidas Chandiwala Institute of Hotel Management and Catering Technology

I was interviewed in Jul 2017.

Interview Questionnaire 

1 Question

  • Q1. Tell me about yourself
  • Ans. 

    I am a dedicated and experienced customer service professional with a passion for helping others.

    • Over 5 years of experience in customer service roles

    • Strong communication and problem-solving skills

    • Ability to handle difficult customers with patience and empathy

    • Proficient in using CRM software and resolving customer issues efficiently

  • Answered by AI

Interview Preparation Tips

Round: HR Interview
Experience: After fluently starting the answer; was interrupted by 3rd person calling interviewer, she spoke with him for half an hour making my courage and preparation melt into boredom and awkwardness.
The interview went whole while she was working on other tasks simultaneously
Tips: Dont leave interest at such situations and feel relaxed

Skills: Ability To Analyse, Ability To Convince, Ability To Handle Situations, Ability To Solve All The Questions

Matrimony.com Interview FAQs

How many rounds are there in Matrimony.com Customer Service Associate interview?
Matrimony.com interview process usually has 1 rounds. The most common rounds in the Matrimony.com interview process are HR and One-on-one Round.
How to prepare for Matrimony.com Customer Service Associate interview?
Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at Matrimony.com. The most common topics and skills that interviewers at Matrimony.com expect are Outbound Sales, Telecalling, Telesales, Customer Service and Domestic BPO.

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Matrimony.com Customer Service Associate Interview Process

based on 2 interviews

Interview experience

4
  
Good
View more
Matrimony.com Customer Service Associate Salary
based on 23 salaries
₹1.4 L/yr - ₹2.5 L/yr
25% less than the average Customer Service Associate Salary in India
View more details

Matrimony.com Customer Service Associate Reviews and Ratings

based on 11 reviews

3.9/5

Rating in categories

3.6

Skill development

4.0

Work-life balance

3.3

Salary

3.9

Job security

4.0

Company culture

3.4

Promotions

3.7

Work satisfaction

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