JustDial Customer Service Associate Interview Questions and Answers

Apptitude test became peaceful answerable became this company

Q1. What Was company
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Q2. Package per annum
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Q1. What about you and your family
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Q2. Why you select one on one round
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Q3. Patents with me
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Q1. Can you tell me about yourself?Be knowledgeable and self-assured.
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Q2. How do you find yourself fit for this role?
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Q1. First they ask for resume later calls for typing test with an alternative scenario.
Ans. We need to put up the experience or share the view accordingly. But selection will be done based on typing speed.
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Q1. Hr round- They mostly see the languagd fluency along with communication also way of conveying. Asks us to speak in hindi
Ans. We need to speak making eye contact making sure we are confident enough. We need to be fluent in Hindi language as they ask what the experience we wrote with the given scenario.
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Q1. In Manager round they will ask our introduction along with the topic explanation in Hindi.
Ans. We need to set our posture while having interview with manager some times if he is not available interview will be done through video call in office only but if he is available then need to be fluent enough to have conversation with them.
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Q1. Self introduction
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Q2. Experience why are you changing your job
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Q3. Fresher and experienced
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Q4. Coming out of the college
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Q1. What does customer service means to you?
Ans. Customer service agar achha ho to ek loyalty bhi bada Brand bn jata hai kisi bhi company me must point hota hai customer service Kyuki waha pr sare questions ka answer mil jata hai customer kitna bhi gussa ho usse santi se hi baat karni chahiye Kyuki customer is always right
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Q2. Can you work night shift/day/ evening
Ans. So mujhe aisa lagta hai ki customer service ka koi limited time nhi hona chahiye customer jb bhi call kre to responsibility ke sath call receive karna chahiye kyuki customer kb kis liye kis problems ke liye apko call kre aur agar call receive nhi huwa problem solved nhi hu office communication nhi kiya gya to company ka reputation khrab hoga aur customer bounding dhire dhire khatm hone lgega so sabse pehle customer ser
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Q3. Customer feedback company
Ans. Customer feedback bahut jaruri hota hai apke company ke growth ke liye positive feedback apke liye new customers require karne me madad karta hai es liye customer ke sath loyal rahna chahiye apne customer ko central passion pr leke aana chahiye Kyuki customer hi company ko aage bdhate hai
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Q4. NPS is loyalty score (customer feedback)
Ans. (NPS) NET PROMOTER SCORE/ kuchh customer (detractor) kuchh customer (Neutral) kuchh customer ( Promoter) jo customer (1) 1se6 tk nu dete hai o detractor hote hai o apke company se apke products se khush nhi hai other customers ko badhka rhe hai (2) jo customer 7/8 nu de rhe hai o thik thak hai na burayi krenge na tarif krenge (3) jo customer 9/10 nu diye hai o apke promoter hai o apke company ke bare me achhi baat hi ...read more
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Q5. Grievances management
Ans. Agar apka koi bahut purana ho ya new customers ho aur naraj ho gye products ko leke damaged kuchh products mila ho ya apke company ke koi employees miss behave ke wajah se to sabse pehle uski bato ko suniye samjhiye gussa nhi hona hai chahe kuchh bhi customer bole apko unke gusse ko sant karna hai kyuki customer is always right
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Q6. First call resolution
Ans. Pehle calls me hi customer ka problem Solve karna kyuki ap jitna let krenge customer tease hoga aur agar first call me problems Solve kr dete hai to satisfied customer hoga loyalty score badhega aur sath hi sath Sale badhega
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Q7. Turnaround point (customer problem)
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The turnaround point is the moment when a customer's problem is resolved or their issue is addressed.
• The turnaround point is crucial in customer service as it signifies the successful resolution of a customer's problem.

• It is important to identify the turnaround point and ensure that the customer is satisfied with the solution provided.

• Examples of turnaround points include when a technical issue is fixed, a refund is pr...read more
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• Email/chat-Based scenarios.
• Problem/solving scenario.
• Role specific question.
• Multitasking task.
• Behavioral assessment.

Q1. What is your favourite movie and why will you recommend others to watch it?
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Q1. Tell me about yourself.
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Q2. How do you determine if you are a good fit for this role?
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