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Zomato Customer Service Associate Interview Questions and Answers
Updated
20 Jan 2025
Zomato Customer Service Associate Interview Experiences
3 interviews found
Ayush Katiyar
Interview experience
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - HR
(1 Question)
- Q1. Basic Introduction
Add your answer
Interview experience
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - Case Study
Tell us about a UH story you created
asked in
Teleperformance
Q1. Situational: If customer gets damaged product and he is saying he ... read more
asked in
Amazon
Q2. What is the difference between a good customer service and bad cu ... read more
asked in
Tech Mahindra
Q3. If the customer is not satisfied with your answer so what will yo ... read more
KARISHMA ANSARI
I applied via Naukri.com and was interviewed in Dec 2021. There were 4 interview rounds.
Round 1 - Resume Shortlist
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - HR
(2 Questions)
- Q1. Tell me about yourself.
- Q2. My name is karishma Ansari.i am a fresher.i am a graduate University of Kota .I am a hard worker.
Add your answer
Add your answer
Round 3 - Resume Shortlist
Pro Tip by AmbitionBox:
Don’t add your photo or details such as gender, age, and address in your resume. These details do not add any value.
View all tips
Round 4 - Technical
(1 Question)
- Q1. Tell me about yourself
Add your answer
Interview Preparation Tips
Interview preparation tips for other job seekers - This opportunity is my dream. I will try my best.
What people are saying about Zomato
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tiddey
An Analyst
Zomato's Apology🫨
I recently came across a post about Zomato. They added an extra fee for their vegetarian delivery service, which upset a lot of vegetarians. Many felt it was like a "luxury tax" for choosing plant-based meals.
The good news?
Zomato’s CEO, Deepinder Goyal, has already apologized for the move and assured everyone it’ll be fixed soon. It’s great to see quick accountability and a willingness to address concerns.
What are your thoughts on this kind of pricing adjustment and Zomato’s response?
Got a question about Zomato?
Ask anonymously on communities.
Interview questions from similar companies
Customer Service Associate Interview Questions & Answers
PolicyBazaar
Anonymous
posted on 29 Jan 2025
Interview experience
Excellent
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected
I was interviewed in Dec 2024.
Round 1 - One-on-one
(2 Questions)
- Q1. Can you tell me about yourself?Be knowledgeable and self-assured.
- Q2. How do you find yourself fit for this role?
Add your answer
Add your answer
Interview Preparation Tips
Interview preparation tips for other job seekers - Be knowledgeable and self-assured.
Customer Service Associate Interview Questions & Answers
Matrimony.com
Anonymous
posted on 26 Jun 2024
Interview experience
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - HR
(2 Questions)
- Q1. Self introduction
- Q2. About my college life
Add your answer
Add your answer
Customer Service Associate Interview Questions & Answers
Indiamart Intermesh
Anonymous
posted on 12 May 2022
I was interviewed in Apr 2022.
Round 1 - Customer service
(7 Questions)
- Q1. What does customer service means to you?
- Ans. Customer service agar achha ho to ek loyalty bhi bada Brand bn jata hai kisi bhi company me must point hota hai customer service Kyuki waha pr sare questions ka answer mil jata hai customer kitna bhi gussa ho usse santi se hi baat karni chahiye Kyuki customer is always right
- Q2. Can you work night shift/day/ evening
- Ans. So mujhe aisa lagta hai ki customer service ka koi limited time nhi hona chahiye customer jb bhi call kre to responsibility ke sath call receive karna chahiye kyuki customer kb kis liye kis problems ke liye apko call kre aur agar call receive nhi huwa problem solved nhi hu office communication nhi kiya gya to company ka reputation khrab hoga aur customer bounding dhire dhire khatm hone lgega so sabse pehle customer ser
- Q3. Customer feedback company
- Ans. Customer feedback bahut jaruri hota hai apke company ke growth ke liye positive feedback apke liye new customers require karne me madad karta hai es liye customer ke sath loyal rahna chahiye apne customer ko central passion pr leke aana chahiye Kyuki customer hi company ko aage bdhate hai
- Q4. NPS is loyalty score (customer feedback)
- Ans. (NPS) NET PROMOTER SCORE/ kuchh customer (detractor) kuchh customer (Neutral) kuchh customer ( Promoter) jo customer (1) 1se6 tk nu dete hai o detractor hote hai o apke company se apke products se khush nhi hai other customers ko badhka rhe hai (2) jo customer 7/8 nu de rhe hai o thik thak hai na burayi krenge na tarif krenge (3) jo customer 9/10 nu diye hai o apke promoter hai o apke company ke bare me achhi baat hi ...
- Q5. Grievances management
- Ans. Agar apka koi bahut purana ho ya new customers ho aur naraj ho gye products ko leke damaged kuchh products mila ho ya apke company ke koi employees miss behave ke wajah se to sabse pehle uski bato ko suniye samjhiye gussa nhi hona hai chahe kuchh bhi customer bole apko unke gusse ko sant karna hai kyuki customer is always right
- Q6. First call resolution
- Ans. Pehle calls me hi customer ka problem Solve karna kyuki ap jitna let krenge customer tease hoga aur agar first call me problems Solve kr dete hai to satisfied customer hoga loyalty score badhega aur sath hi sath Sale badhega
- Q7. Turnaround point (customer problem)
- Ans.
The turnaround point is the moment when a customer's problem is resolved or their issue is addressed.
The turnaround point is crucial in customer service as it signifies the successful resolution of a customer's problem.
It is important to identify the turnaround point and ensure that the customer is satisfied with the solution provided.
Examples of turnaround points include when a technical issue is fixed, a refund is pr...
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Answered by
AI
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Interview Preparation Tips
Interview preparation tips for other job seekers - Jaise ki mai customer service Job karna chahti hu mujhe pta hai ki ye jb nhi milega fir bhi mai khush hu kam se km time to mila
Interview Questionnaire
1 Question
- Q1. Your Ultimate Guide to Answering the Most Common Interview Questions Tell Me About Yourself. How Did You Hear About This Position? Why Do You Want to Work at This Company? Why Do You Want This Job? Wh...
Add your answer
Interview Preparation Tips
Interview preparation tips for other job seekers - Career Experts Share Their 8 Best Interview Tips
Do Your Homework. ...
Practice (Out Loud!) ...
Share Your Story. ...
Provide Evidence & Data. ...
Mirror the Interviewer's Style. ...
Prepare a Few Questions. ...
Ask if They Have Any Hesitations. ...
Say Thanks.
Do Your Homework. ...
Practice (Out Loud!) ...
Share Your Story. ...
Provide Evidence & Data. ...
Mirror the Interviewer's Style. ...
Prepare a Few Questions. ...
Ask if They Have Any Hesitations. ...
Say Thanks.
Customer Service Associate Interview Questions & Answers
Info Edge
Ketan Kalyandas Gandhi
posted on 13 Jan 2022
Interview Questionnaire
1 Question
- Q1. Is there provision for share knowledge about productivity?
- Ans.
Yes, there is provision for sharing knowledge about productivity.
Yes, our company encourages employees to share their knowledge and best practices for improving productivity.
We have regular team meetings and training sessions where employees can discuss and exchange ideas on productivity.
We also have an internal knowledge-sharing platform where employees can post articles, tips, and resources related to productivity.
Ad...
Answered by
AI
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Interview Preparation Tips
Interview preparation tips for other job seekers - It has excellent service tools.
I applied via Walk-in
Interview Questionnaire
3 Questions
- Q1. What are your qualifications?
- Q2. Do you have any experience?
- Q3. How much salary do you expect?
Add your answer
Add your answer
Add your answer
Interview Preparation Tips
Interview preparation tips for other job seekers - This interview was a HR one but majorly a stress test, knowledge test and your communication skills test. You should have self confidence and self motivation. Keep your mind calm and fresh, so that you can answer every question with confidence. And most importantly don't lose you eye contact while communicating with the interviewer. And all the best.
Interview Questionnaire
2 Questions
- Q1. Why would you like to join our company
- Ans.
I am excited to join your company because of its reputation for excellent customer service and commitment to employee development.
I have researched your company and am impressed by the positive reviews from customers and employees alike.
I am excited about the opportunity to work with a team that values collaboration and innovation.
I am confident that I can contribute to the company's success by utilizing my strong comm...
- Q2. Online versant
Answered by
AI
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Interview Preparation Tips
Round: Test
Experience: The test was all about how well you understand and write the English language as the company totally depends on the retail process, their high requirement was on the language understandability.
Tips: There are no much tips, Just be good with the English language.
Duration: 60 minutes
Round: Interview
Experience: I spoke about how well the company is doing in the present state and also few great achievements of the company.
Tips: Know about the company well before you attend any interview.
Round: Interview
Experience: The versant exam was of 6 rounds which was all about the communication skills and spontaneous answers to the question given ending with a specified length Email writing.
Skill Tips: Be good at communicating with the people around and also with good clever answers when asked.
Skills: Communication skills
College Name: Nalla Malla Reddy Engineering College
Experience: The test was all about how well you understand and write the English language as the company totally depends on the retail process, their high requirement was on the language understandability.
Tips: There are no much tips, Just be good with the English language.
Duration: 60 minutes
Round: Interview
Experience: I spoke about how well the company is doing in the present state and also few great achievements of the company.
Tips: Know about the company well before you attend any interview.
Round: Interview
Experience: The versant exam was of 6 rounds which was all about the communication skills and spontaneous answers to the question given ending with a specified length Email writing.
Skill Tips: Be good at communicating with the people around and also with good clever answers when asked.
Skills: Communication skills
College Name: Nalla Malla Reddy Engineering College
Zomato Interview FAQs
How many rounds are there in Zomato Customer Service Associate interview?
Zomato interview process usually has 2 rounds. The most common rounds in the Zomato interview process are Resume Shortlist, HR and Technical.
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Zomato Customer Service Associate Interview Process
based on 4 interviews
Interview experience
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Customer Service Associate Interview Questions from Similar Companies
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Zomato Customer Service Associate Reviews and Ratings
based on 11 reviews
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