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PolicyBazaar Customer Care Executive Interview Questions, Process, and Tips

Updated 29 Jan 2024

Top PolicyBazaar Customer Care Executive Interview Questions and Answers

PolicyBazaar Customer Care Executive Interview Experiences

3 interviews found

I applied via LinkedIn and was interviewed in Sep 2021. There was 1 interview round.

Interview Questionnaire 

4 Questions

  • Q1. What is Policy Bazar ?
  • Ans. 

    Policy Bazar is an online platform that allows customers to compare and purchase insurance policies.

    • Policy Bazar is an online insurance marketplace.

    • It offers a wide range of insurance policies from various insurance companies.

    • Customers can compare different policies and choose the one that suits their needs.

    • Policy Bazar provides a convenient and transparent way to buy insurance online.

    • It offers policies for various cat...

  • Answered by AI
  • Q2. What Policy Bazar do ?
  • Q3. How to handle a customer of he is angry on his insurance ?
  • Ans. 

    Listen to the customer, empathize with their situation, apologize for any inconvenience caused, and offer a solution.

    • Listen actively to the customer's concerns and let them vent their frustration

    • Empathize with their situation and acknowledge their feelings

    • Apologize for any inconvenience caused and take responsibility for the issue

    • Offer a solution or options to resolve the issue, such as escalating to a supervisor or pr...

  • Answered by AI
  • Q4. What is CCE, Customer Delight & Customer Service ?
  • Ans. 

    CCE stands for Customer Care Executive. Customer Delight is exceeding customer expectations. Customer Service is providing assistance and support to customers.

    • CCE is a representative who interacts with customers to provide assistance and support.

    • Customer Delight is going above and beyond to exceed customer expectations and create a positive experience.

    • Customer Service is the act of providing assistance and support to c...

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - The interview is for Customer Service and they'll ask your Degree and Experience if you don't have neither, they will told you to reapply after 2 months, Just search at internet for some answers and don't overthink if you are going to select or not, there are so many others job, but you'll have to find it.
Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Naukri.com and was interviewed in Dec 2023. There were 2 interview rounds.

Round 1 - HR 

(1 Question)

  • Q1. Tell me about yourself
Round 2 - One-on-one 

(1 Question)

  • Q1. What do you understand by Customer Service.
  • Ans. 

    Customer service is the assistance and support provided to customers before, during, and after their purchase or interaction with a company.

    • Customer service involves addressing customer inquiries, concerns, and complaints.

    • It includes providing information about products or services, helping customers make purchasing decisions, and resolving issues.

    • Customer service can be provided through various channels such as phone,...

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Keep yourself updated and Be confident, try to make eye contact with HR and the other team members. I said to make eye contact not to stare them.

Customer Care Executive Interview Questions Asked at Other Companies

asked in Startek
Q1. What would you do if you win 1billion dollar lottey?
Q2. Introduction Explain something in English What is customer care o ... read more
Q3. 1. If the customer had two queries at the same time,how did you h ... read more
Q4. Tell me about this product how will sell to the customer
Q5. How will you handle irrated customers?

I applied via Referral and was interviewed before Feb 2021. There were 2 interview rounds.

Round 1 - One-on-one 

(1 Question)

  • Q1. 1- Tell about yourself 2- why u want to do this sales job if u r fresher 3- why u left your previous organization 4 - your strength and weekness
Round 2 - HR 

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident and don't hesitate while speaking English and be active while sitting on chair

Interview questions from similar companies

Interview experience
4
Good
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
-
Round 1 - One-on-one 

(5 Questions)

  • Q1. What is your aim? In ur job
  • Q2. Which location affects your work?
  • Q3. Which job likes new generation?
  • Q4. How can make money easy way?
  • Q5. Which way like by people?

Interview Preparation Tips

Interview preparation tips for other job seekers - Make jobs easier for people in rural areas.
Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Naukri.com and was interviewed in May 2024. There were 2 interview rounds.

Round 1 - Coding Test 

Aptitude test, examination that attempts to determine and measure a person's ability to acquire, through future training, some specific set of

Round 2 - One-on-one 

(3 Questions)

  • Q1. What is the gud service?
  • Ans. 

    Good service is providing efficient and effective assistance to customers to meet their needs and exceed their expectations.

    • Prompt and courteous responses to customer inquiries

    • Timely resolution of customer issues

    • Personalized assistance tailored to individual customer needs

    • Going above and beyond to ensure customer satisfaction

    • Consistent follow-up to ensure customer needs are met

    • Examples: Providing a refund for a dissati...

  • Answered by AI
  • Q2. Any gk question
  • Q3. Work place in gud service
  • Ans. 

    A workplace with good service is essential for customer satisfaction and loyalty.

    • Providing prompt and efficient responses to customer inquiries

    • Ensuring clear communication and understanding of customer needs

    • Going above and beyond to exceed customer expectations

    • Training and empowering employees to deliver exceptional service

    • Implementing feedback mechanisms to continuously improve service quality

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - write a thoughtful cover letter and practice before an interview,
Interview experience
4
Good
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I was interviewed in Apr 2024.

Round 1 - One-on-one 

(1 Question)

  • Q1. How will you handle customer query
  • Ans. 

    I will handle customer queries by actively listening, empathizing, providing solutions, and following up to ensure satisfaction.

    • Listen actively to understand the customer's query

    • Empathize with the customer's situation and show understanding

    • Provide clear and accurate solutions or information

    • Follow up with the customer to ensure their satisfaction

    • Maintain a positive and professional attitude throughout the interaction

  • Answered by AI
Round 2 - HR 

(1 Question)

  • Q1. Discussion on Salary

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident while answering to the interviewer
Interview experience
4
Good
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Recruitment Consulltant and was interviewed in Apr 2024. There was 1 interview round.

Round 1 - HR 

(2 Questions)

  • Q1. Brief introducation
  • Q2. Past experiences

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident and fluent in english
Interview experience
1
Bad
Difficulty level
-
Process Duration
-
Result
-
Round 1 - HR 

(1 Question)

  • Q1. Tell me something about yourself.
  • Ans. 

    I am a dedicated and empathetic customer care executive with a passion for helping customers resolve their issues.

    • I have X years of experience in customer service roles.

    • I am skilled in active listening and problem-solving.

    • I strive to provide excellent customer service and ensure customer satisfaction.

    • I am proficient in using CRM systems and handling customer inquiries via phone, email, and chat.

    • I have received positive...

  • Answered by AI
Interview experience
1
Bad
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Not Selected

I applied via Company Website and was interviewed in Nov 2023. There was 1 interview round.

Round 1 - HR 

(1 Question)

  • Q1. Introductions and some basic knowledge
  • Ans. Told intro and gave answers according
  • Answered Anonymously

Interview Preparation Tips

Interview preparation tips for other job seekers - Good job but less money
Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Not Selected

I applied via Walk-in and was interviewed in May 2023. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - Aptitude Test 

An aptitude test is an exam used to determine an individuals skill or propensity to succeed in a given activity.

Round 3 - HR 

(2 Questions)

  • Q1. Tell me about yourself? Why you want to join this company? Why you skip previous co pany? What are the salary you expect?
  • Q2. What is the role of customer care executive? Tell me about strength and weakness?

Interview Preparation Tips

Topics to prepare for Indiamart Intermesh Customer Care Executive interview:
  • About company
  • Customer care executive role
Interview preparation tips for other job seekers - Built your network
Update your resume
Be honest with your cover letter
Be confident
Be prepared
Learn about the company
Clear your vision and mission

PolicyBazaar Interview FAQs

How many rounds are there in PolicyBazaar Customer Care Executive interview?
PolicyBazaar interview process usually has 2 rounds. The most common rounds in the PolicyBazaar interview process are One-on-one Round and HR.
How to prepare for PolicyBazaar Customer Care Executive interview?
Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at PolicyBazaar. The most common topics and skills that interviewers at PolicyBazaar expect are Customer Service, Customer Handling, BPO, CRM and CSA.
What are the top questions asked in PolicyBazaar Customer Care Executive interview?

Some of the top questions asked at the PolicyBazaar Customer Care Executive interview -

  1. How to handle a customer of he is angry on his insuranc...read more
  2. What is CCE, Customer Delight & Customer Servic...read more
  3. What is Policy Baza...read more

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PolicyBazaar Customer Care Executive Interview Process

based on 3 interviews

Interview experience

5
  
Excellent
View more
Join PolicyBazaar Let's find you the Best Insurance
PolicyBazaar Customer Care Executive Salary
based on 59 salaries
₹2 L/yr - ₹4 L/yr
22% more than the average Customer Care Executive Salary in India
View more details

PolicyBazaar Customer Care Executive Reviews and Ratings

based on 20 reviews

3.8/5

Rating in categories

3.8

Skill development

3.4

Work-life balance

3.8

Salary

3.9

Job security

3.5

Company culture

3.7

Promotions

3.4

Work satisfaction

Explore 20 Reviews and Ratings
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