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JustDial Customer Care Executive Interview Questions and Answers
JustDial Customer Care Executive Interview Experiences
3 interviews found
Selected
I applied via Recruitment Consulltant and was interviewed in Apr 2024. There was 1 interview round.
(2 Questions)
- Q1. Brief introducation
- Q2. Past experiences
Interview Preparation Tips
Kshitij
I applied via Walk-in and was interviewed before Sep 2023. There was 1 interview round.
(2 Questions)
- Q1. Tell me about yourself.
- Ans.
I am a dedicated and empathetic customer care executive with a strong background in resolving customer issues and providing exceptional service.
Experienced in handling customer inquiries and complaints
Skilled in problem-solving and conflict resolution
Excellent communication and interpersonal skills
Ability to remain calm and professional under pressure
- Q2. What have you learnt in your degree?
- Ans.
I have learnt various skills and knowledge related to customer service, communication, problem-solving, and conflict resolution.
Studied customer behavior and psychology to understand their needs and preferences
Learned effective communication techniques to interact with customers professionally
Acquired problem-solving skills to address customer issues efficiently
Developed conflict resolution strategies to handle challen...
Interview Preparation Tips
I applied via Walk-in and was interviewed before Dec 2020. There was 1 interview round.
Interview Questionnaire
1 Question
- Q1. Walk through my CV and asked about myself and my long term and short term goals
Interview Preparation Tips
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Selected
I applied via Naukri.com and was interviewed in Dec 2023. There were 2 interview rounds.
(1 Question)
- Q1. Tell me about yourself
(1 Question)
- Q1. What do you understand by Customer Service.
- Ans.
Customer service is the assistance and support provided to customers before, during, and after their purchase or interaction with a company.
Customer service involves addressing customer inquiries, concerns, and complaints.
It includes providing information about products or services, helping customers make purchasing decisions, and resolving issues.
Customer service can be provided through various channels such as phone,...
Interview Preparation Tips
Customer Care Executive Interview Questions & Answers
Amazon Development Centre India
ANIKET KUMBHAR
posted on 13 Oct 2023
I applied via Referral and was interviewed in Sep 2023. There were 2 interview rounds.
Nothing easy was hard many hard
(1 Question)
- Q1. What are your hobbies and tell me about yourself
Customer Care Executive Interview Questions & Answers
Indiamart Intermesh
Anjali Agrawal
posted on 15 Jun 2023
I applied via Walk-in and was interviewed in May 2023. There were 3 interview rounds.
An aptitude test is an exam used to determine an individuals skill or propensity to succeed in a given activity.
(2 Questions)
- Q1. Tell me about yourself? Why you want to join this company? Why you skip previous co pany? What are the salary you expect?
- Q2. What is the role of customer care executive? Tell me about strength and weakness?
Interview Preparation Tips
- About company
- Customer care executive role
Update your resume
Be honest with your cover letter
Be confident
Be prepared
Learn about the company
Clear your vision and mission
Mohd Aasif
(1 Question)
- Q1. Tell me about yourself
(1 Question)
- Q1. Your strength and your weaknesses
I applied via Company Website and was interviewed in Jul 2021. There were 5 interview rounds.
Interview Questionnaire
1 Question
- Q1. It was written test in English.
- Ans. I gave test only. I don't remember questions.
Interview Preparation Tips
I applied via LinkedIn and was interviewed in Sep 2021. There was 1 interview round.
Interview Questionnaire
4 Questions
- Q1. What is Policy Bazar ?
- Ans.
Policy Bazar is an online platform that allows customers to compare and purchase insurance policies.
Policy Bazar is an online insurance marketplace.
It offers a wide range of insurance policies from various insurance companies.
Customers can compare different policies and choose the one that suits their needs.
Policy Bazar provides a convenient and transparent way to buy insurance online.
It offers policies for various cat...
- Q2. What Policy Bazar do ?
- Q3. How to handle a customer of he is angry on his insurance ?
- Ans.
Listen to the customer, empathize with their situation, apologize for any inconvenience caused, and offer a solution.
Listen actively to the customer's concerns and let them vent their frustration
Empathize with their situation and acknowledge their feelings
Apologize for any inconvenience caused and take responsibility for the issue
Offer a solution or options to resolve the issue, such as escalating to a supervisor or pr...
- Q4. What is CCE, Customer Delight & Customer Service ?
- Ans.
CCE stands for Customer Care Executive. Customer Delight is exceeding customer expectations. Customer Service is providing assistance and support to customers.
CCE is a representative who interacts with customers to provide assistance and support.
Customer Delight is going above and beyond to exceed customer expectations and create a positive experience.
Customer Service is the act of providing assistance and support to c...
Interview Preparation Tips
Customer Care Executive Interview Questions & Answers
Amazon Development Centre India
Anonymous
posted on 13 Oct 2023
I applied via Referral and was interviewed before Oct 2022. There were 2 interview rounds.
Easy English grammar assignment
(1 Question)
- Q1. What are your hobbies and why do you want to join amazon
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JustDial Customer Care Executive Reviews and Ratings
based on 36 reviews
Rating in categories
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|  ₹1.2 L/yr - ₹4.5 L/yr |
|
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1.1k
salaries
| ₹1.5 L/yr - ₹4.5 L/yr |
|
Business Development Executive
659
salaries
| ₹1.6 L/yr - ₹5 L/yr |
|
Team Lead
551
salaries
| ₹2 L/yr - ₹6.1 L/yr |
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426
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| ₹1.5 L/yr - ₹4.5 L/yr |
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