Flipkart Customer Care Executive Interview Questions, Process, and Tips

Q1. What is customer service
Ans. 
Customer service is the assistance and support provided to customers before, during, and after a purchase.
• Customer service involves addressing customer inquiries, resolving issues, and providing guidance.

• It focuses on ensuring customer satisfaction and building positive relationships.

• Examples include answering phone calls, responding to emails, and assisting customers in person.

• Customer service can also involve handlin...read more
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Q2. What make u belive that you can be a good customer care executive
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Q3. What do you know about online shopping
Ans. 
Online shopping is the process of buying goods and services over the internet.
• Customers can browse products, compare prices, and make purchases online.

• Online shopping offers convenience, a wide selection of products, and often lower prices.

• Popular online shopping platforms include Amazon, eBay, and Walmart.

• Payment methods for online shopping include credit/debit cards, digital wallets, and bank transfers.

• Customers can ...read more
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Customer related any querry solving or discussion

Assingment topic related any objective

Q1. Personal information
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Q2. Introduction about your self
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Q3. What was doing now
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Q4. What isyour aim
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Q5. Positive and negative things
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Give me the topic and time to solving this round

Q1. How do I have to work in this company and what do I have to do? I want a work from home job
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Q2. What about my salary
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Q3. Job time and work
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Q4. What my joining date
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Q1. Tell me about yourself
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Q1. Your strength and your weaknesses
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Q1. Tell me something about your self
Ans. 
I am a dedicated and empathetic customer care executive with excellent communication skills.
• I have 3 years of experience in handling customer queries and resolving issues.

• I am skilled in active listening and problem-solving, ensuring customer satisfaction.

• I have a strong ability to remain calm and composed in stressful situations.

• I am proficient in using customer relationship management (CRM) software.

• I have received p...read more
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Q2. Do you have any serious medical issues ?
Ans. 
NO
• No, I do not have any serious medical issues.

• I am in good health and have no medical conditions that would affect my ability to perform as a Customer Care Executive.

• I prioritize my well-being and take necessary steps to maintain a healthy lifestyle.
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Q1. How do you mesure success at work ?
Ans. 
Success at work can be measured by achieving goals, receiving positive feedback, and personal growth.
• Achieving goals set by the company or team

• Receiving positive feedback from customers or colleagues

• Demonstrating personal growth and improvement

• Meeting or exceeding performance metrics

• Contributing to the overall success of the team or organization
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Q2. How did you hear about this position ?
Ans. 
I heard about this position through a job posting on a popular job search website.
• Job posting on a popular job search website

• Referral from a friend or colleague

• Social media advertisement

• Company's official website
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Q3. What type of work environment do you prefer?
Ans. 
I prefer a collaborative and supportive work environment where teamwork is valued.
• I thrive in an environment where colleagues work together towards a common goal.

• I appreciate a supportive and positive atmosphere where everyone is willing to help each other.

• I enjoy working in a team-oriented environment where ideas are shared and discussed.

• I value open communication and constructive feedback to improve performance.

• I pre...read more
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Q4. Are skills based hiring and reskilling the future of work ?
Ans. 
Yes, skills based hiring and reskilling are the future of work.
• Skills based hiring focuses on hiring candidates based on their specific skills and abilities rather than just their qualifications or experience.

• Reskilling involves providing training and development opportunities to existing employees to acquire new skills and adapt to changing job requirements.

• Both approaches are essential in a rapidly evolving job marke...read more
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Q1. Total 7 rounds of test was there
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Q1. There was a video conference
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Q1. And many more rounds like typing test and all
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Group discussion was also there

There was a Knowledge test too

They will give you scenarios and ask you fir your response